Steve Phelps Builder

Whiteside Cottage, Dunscore
Dumfries
Dumfries and Galloway
DG2 0UU

Builder

Listed under:  Builders, Builders - Extensions, Builders - New Builds, Builders - Renovations, Roofers / Roofing
100% recommended   Rating Steve Phelps Builder 9.8/100
18 reviews since 2018
 
Satisfaction Ratings
 
Overall Rating
 9.8 /10 Overall Rating 9.8/10
Based on 18 reviews since 2018
 
 
 
Quality 9.8/10 Quality Rating 9.8
The quality of the work was as expected and agreed
 
Tidy 9.8/10 Tidy Rating 9.8
There was little disruption and the site was left clear and tidy
 
Service 9.9/10 Service Rating 9.9
The team was friendly, helpful, considerate and professional
 
Value 9.7/10 Value Rating 9.7
The price represents value for money
 
 
 
Recent Reviews 
 
" Fast and efficient. Recognised the urgency and danger of the job and came quickly. Very professional and made an elderly customer happy and at ease (91 years old)"   more
 
" Steve and Sean were friendly and professional throughout. The work area was left clean and tidy. The standard of work looks excellent. Would highly recommend. "   more
 
" Steve and his team worked around our health and care issues really well, friendly, considerate reliable. The work done to a high standard and good communication throughout the job. "   more
 
" Finished to a high standard. "   more
 
About Us


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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.
 
Charges: 100%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 100%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Payment: 100%
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 100%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Invoice: 100%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
 
Guarantee: 100%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

excellent 2
fair 2
Finished 2
friendly 4
good 3
Great 2
professional 3
quickly 3
recommending 2
reliable 3
service 2
standard 4
Steve 8
team 2
working 2
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 11 Apr 2026
Recommended by customer in DG2
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Rebuild manhole cover in driveway
 

"Fast and efficient. Recognised the urgency and danger of the job and came quickly. Very professional and made an elderly customer happy and at ease (91 years old)"
 
 
 
 
 
 

Review 24 Oct 2024
Recommended by customer in DG2
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Remove old slates and Lead flashing on two dormer windows. Replace with new slates and flashing.
 

"Steve and Sean were friendly and professional throughout. The work area was left clean and tidy. The standard of work looks excellent. Would highly recommend. "
 
 
 
 
Team:
Steve Phelps Sean Mitchell
 
 
 

Review 14 May 2024
Recommended by customer in DG2
 
 
Satisfaction Ratings
 
Quality 8/10
The quality of the work was as expected and agreed
Tidy 8/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The price represents value for money
Show All
 
 
Customer Review
 
Repair and replace car shed roof.
 
 
 
 
 

Review 22 Apr 2024
Recommended by customer in DG11
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Removing old chimney breast in living room.
 

"Steve and his team worked around our health and care issues really well, friendly, considerate reliable. The work done to a high standard and good communication throughout the job. "
 
 
 
 
 
 

Review 2 Apr 2024
Recommended by customer in DG2
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The price represents value for money
Show All
 
 
Customer Review
 
Work in the house. Installing new bathroom plus insulation.
 

"Finished to a high standard. "
 
 
 
 
 
 

Review 2 Apr 2024
Recommended by customer in DG2
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The price represents value for money
Show All
 
 
Customer Review
 
Restoring outbuilding. Walls, roof, slates.
 

"Finished to a high standard. "
 
 
 
 
 
 

Review 2 Apr 2023
Recommended by customer in DG7
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Roof repairs.
 

"Steve was fantastic explaining all that was required - shaving work throughout the whole process - working collaborating with ourselves explaining all work - attention to detail was outstanding. "
 
 
 
 
 
 

Review 13 Aug 2022
Recommended by customer in DG2
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Steve visited a house we are considering buying, and he assessed the roof (inside and out), and also reviewed the structure of the building and the condition of the electrical wiring, plumbing
 

"Steve performed an excellent service. He arrived on time and gave a detailed and balance report, which has allowed us to confidently proceed with the pruchase."
 
 
 
 
 
 

Review 6 Jul 2022
Recommended by customer in DG2
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Replace garage roof.
 

"A professional service from start to finish.
Very accommodating."
 
 
 
 
 
 

Review 20 Jul 2021
Recommended by customer in DG2
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 9/10
The price represents value for money
Show All
 
 
Customer Review
 
Re-roofing an ancillary building
 

"Great workmanship and knowledge.
A lovely team to have around the house.
Honest, fair, and top quality."
 
 
 
 
Team:
Shaun Steve
 
 
 

Review 28 Jun 2021
Recommended by customer in DG2
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Replace lead gullies on roof at Queen park house
 
 
 
 
 

Review 22 Jun 2021
Recommended by customer in DG2
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Workaround base of chimney and repairs to plat roof
 

"They worked quickly and left no mess. They even straightened some tiles I had not noticed had slipped."
 
 
 
 
Team:
Sean
 
 
 

Review 24 Mar 2020
Recommended by customer in DG3
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Remove old plaster/cement in shop wall.
Repoint entire wall.
Re-position top slabs on wall
 

"Work carried out over 2 days
Steve and laborer did a superb job and also tidying up after them. 100% satisfied with the work they did"
 
 
 
 
 
 

Review 10 Mar 2020
Recommended by customer in DG3
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Load safe in chimney re poultry and remodel stone work to exterior of loudly.
Interior and moultary plasterboard and ___ . Fixing level.
 

"Knowledgeable friendly and on time.
Good price for great work easy to discuss project with. "
 
 
 
 
Team:
Steve Phelps Sean Micthel
 
 
 

Review 4 Mar 2019
Recommended by customer in DG3
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Roof inspection, replace some roof tiles and cap chimney. Clean front gutter and fit air vests to two doors.
 

"This is a totally new tradesmen to me, I found him in the village working on another property. I found Steve to be a very approachable and friendly person, His estimate of the work require was explained thoroughly and the work carried out was first class. He was reliable and prompt, above all he was a fair price for the work done.
I will have no hesitation in recommending this company and in fact I have already asked for a quote on more work. Steve is what I would call old school in his approach to customers. "
 
 
 
 
 
 

Review 18 Apr 2018
Recommended by customer in DG2
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Steve has worked for me over some five years, from small jobs, such as fixing dripping taps to fitting new roof tiles and installing a new bathroom costs from £35 to £1500.
 

"Steve is conscientious and reliable and I would have no hesitation in recommending him."
 
 
 
 
 
 

Review 12 Apr 2018
Recommended by customer in DG7
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Complete renovation of old cottage.
 

"Job has involved flexible thinking and problem solving and good reject management by Steve."
 
 
 
 
 
 

Review 27 Mar 2018
Recommended by customer in DG2
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 8/10
The price represents value for money
Show All
 
 
Customer Review
 
Fixing slates on roof.
 

"Work carried out very quickly and satisfactorily."
 
 
 
 
 
 
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