William Waugh & Sons (Builders) Ltd

Broadford, Auldgirth
Dumfries
Dumfries & Galloway
DG2 0RT

Builder

Listed under:  Builders - Extensions, Builders - Renovations, Carpenters & Joiners / Carpentry & Joinery, Plasterers / Plastering / Renderers / Rendering, Roofers / Roofing
96% recommended   Rating William Waugh & Sons (Builders) Ltd 9.3/100
134 reviews since 2016
 
Satisfaction Ratings
 
Overall Rating
9.3 /10 Overall Rating 9.3/10
Based on 134 reviews since 2016
 
 
 
Quality 9.3/10 Quality Rating 9.3
The quality of the work was as expected and agreed

 
Tidy 9.5/10 Tidy Rating 9.5
There was little disruption and the site was left clear and tidy

 
Service 9.6/10 Service Rating 9.6
The team was friendly, helpful, considerate and professional

 
Value 8.9/10 Value Rating 8.9
The price represents value for money

 
 
 
Recent Reviews 
 
" Have used them numerous times in the past and will continue to use in the future. A good team of people who do a good job."   more
 
" Work was carried out satisfactorily. "   more
 
" The work was carried out to a high standard. I was kept informed and the progress of the works digging out wall area"   more
 
" Work is well done. the work men are all good and helpful. we do have to chase for our invoice. "   more
 
 
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Customer Reviews
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Review 12 Sep 2023
Recommended by customer in DG2
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
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Customer Review
 
Fixed hip tiles on roof
 
 
 
 
 


Review 12 Sep 2023
Recommended by customer in DG1
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 7/10
The price represents value for money
Show All
 
 
Customer Review
 
Stripping out room, insulating, dry lining, electrics, heating etc and completion to decorating stage.
 
Cost: £13000

"Have used them numerous times in the past and will continue to use in the future. A good team of people who do a good job."
 
 
 
 
Team:
Chris Pritchard
 
 
 


Review 4 Sep 2023
Recommended by customer in DG2
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Quality 8/10
The quality of the work was as expected and agreed
Tidy 7/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 7/10
The price represents value for money
Show All
 
 
Customer Review
 
To attend site and carry out roughcast work.
 
Cost: £2651

"Work was carried out satisfactorily. "
 
 
 
 
Team:
Mark
 
 
 


Review 3 Apr 2023
Recommended by customer in DG3
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 8/10
The price represents value for money
Show All
 
 
Customer Review
 
Repair drainage to house septic tank and expose damp areas in house walls.
 
Cost: £3885

"The work was carried out to a high standard. I was kept informed and the progress of the works digging out wall area"
 
 
 
 
 
 


Review 30 Mar 2023
Recommended by customer in DG2
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 7/10
The price represents value for money
Show All
 
 
Customer Review
 
Draining's; painting to stine work replacing roof tiles lead work on roof.
 
Cost: £919

"Work is well done. the work men are all good and helpful. we do have to chase for our invoice. "
 
 
 
 
 
 


Review 26 Mar 2023
Not Recommended by customer in DG1
 My Age: 70 + 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Quality 2/10
The quality of the work was as expected and agreed
Tidy 2/10
There was little disruption and the site was left clear and tidy
Service 4/10
The team was friendly, helpful, considerate and professional
Value 2/10
The price represents value for money
Show All
 
 
Customer Review
 
Replacing and painting guttering and applying 1 coat primer and 2 coats hammerite to guttering and down pipe.
 
Cost: £2396

"Have used Waugh's for over 30 years and have always been happy with their work.
In this case billed in advance before work completed. Paint work deplorable and explanations ridiculous. Have decided no confidence in them and will ask other firm to complete. Waugh's agree work substandary. "
 
 
 
 
 
 


Review 13 Mar 2023
Recommended by customer in DG4
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 5/10
The price represents value for money
Show All
 
 
Customer Review
 
To build a small extension to a accommodate a down stair toilet.
 
Cost: £24293

"The work carried out was to a high standard. I knew there would be extra's to pay for which I was happy with. I wasn't expecting 3000 for additional foundation work. And wasn't informed of this I thought a bit extra but not this amount. "
 
 
 
 
 
 


Review 13 Dec 2022
Recommended by customer in DG3
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Repoint ridge tiles replace shed roof repair garage door.
 
Cost: £2000

"Excellent work throughout. "
 
 
 
 
 
 


Review 16 Nov 2022
Recommended by customer in DG1
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Replacement of PVC facia soffit gutters and drop pipes.
 
Cost: £5141

"Good professional building work. Good helpful tradesmen. "
 
 
 
 
 
 


Review 4 Nov 2022
Recommended by customer in DG1
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
1. Property - roughcast repair
Second property - pointing to windows sill.
 
Cost: £663

"A great job.
Neatly done.
Surrounding area left so clean and tidy wouldn't have known builders/plaster as had been working there."
 
 
 
 
Team:
Neilhutchinson
 
 
 


Review 17 Oct 2022
Recommended by customer in DG12
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
They put a "shelf" over my window to drain a leak in the cavity
 

"I had to chase them up to get the job done but other than that I cannot fault them at all.
I also had to chase up my invoice but that was because I wanted to pay it quickly.
"
 
 
 
 
 
 


Review 1 Aug 2022
Not Recommended by customer in DG1
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Quality 8/10
The quality of the work was as expected and agreed
Tidy 8/10
There was little disruption and the site was left clear and tidy
Value 2/10
The price represents value for money
Show All
 
 
Customer Review
 
Three paving slabs on the lower step needed to be recemented in place.
Met a staff member when he came to see steps. Comment made that it was not a large job.
 
Cost: £558

"Do not understand how this can justify 13 hours - two days work = 380.90
Materials and transport 84.20
Can only assume the first visit - minutes - was charge one hour
Sometime after someone came to retrieve sacking - minutes probably charged one hour.
If I had been given an estimate I would have declined. It was a small job."
 
 
 
 
 
 


Review 16 May 2022
Recommended by customer in DG2
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Cap wall top with load and coping stone stopping water penetration.
 
Cost: £1068

"Work was done well, no issues water now not penetrating.
"
 
 
 
 
 
 


Review 28 Apr 2022
Recommended by customer in DG1
 My Age: 70 + 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
New kitchen
 
Cost: £15693

"Good workers
Excellent workmanship
Workers very polite and helpful.
Clean and tidy."
 
 
 
 
 
 


Review 25 Apr 2022
Recommended by customer in DG3
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Making safe storm damage to shed and roof
 
Cost: £2187
 
 
 
 


Review 7 Apr 2022
Recommended by customer in DG1
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 9/10
The price represents value for money
Show All
 
 
Customer Review
 
Living room ceiling collapse
Remove old lathe plasterboard and replace
Plaster and paint all walls in living room.
Carry out all water damage repairs
 
Cost: £4389

"First experience of this kind of work needing to be done. Very impressed at the quality and professional approach shown at all times. A good solid yet calm approach to an obviously stressful experience for all my family. Really felt I was in good hands all the way through the process, with all the firms representatives ready to help me reach a satisfactory conclusion. Five star job."
 
 
 
 
Team:
Chris Billy
 
 
 


Review 4 Apr 2022
Recommended by customer in DG2
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The price represents value for money
Show All
 
 
Customer Review
 
Shed roof repair
Wall repair
 
Cost: £2760

"Good work, well done."
 
 
 
 
 
 


Review 4 Mar 2022
Recommended by customer in DG12
 My Age: 60 - 69 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Flooring works (Wet Rot)
 
 
 
 
 


Review 3 Mar 2022
Recommended by customer in DG2
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Cost: £665

"The men arrived on the day we were told. It was done with no problems and everything was left clean and tidy. We were very happy. We have known to Waughs for over 70 years"
 
 
 
 
 
 


Review 24 Nov 2021
Recommended by customer in DG7
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Renewing a flat roof lintels and guttering
 
Cost: £4244

"They did a good job"
 
 
 
 
Team:
Robert Dan
 
 
 

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