William Waugh & Sons (Builders) Ltd

Broadford, Auldgirth
Dumfries
Dumfries & Galloway
DG2 0RT

Builder

Listed under:  Builders - Extensions, Builders - Renovations, Carpenters & Joiners / Carpentry & Joinery, Plasterers / Plastering / Renderers / Rendering, Roofers / Roofing
96% recommended   Rating 9.3/10
82 reviews since 2016
 
Satisfaction Ratings
 
Overall Rating
9.3 /10 Overall Rating 9.3/10
Based on 82 reviews since 2016
 
 
 
Quality 9.3/10 Quality Rating 9.3
The quality of the work was as expected and agreed

 
Tidy 9.5/10 Tidy Rating 9.5
There was little disruption and the site was left clear and tidy

 
Service 9.5/10 Service Rating 9.5
The team was friendly, helpful, considerate and professional

 
Value 9/10 Value Rating 9.0
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" William Waugh & Sons builders were very professional, timely and considerate builders. Communications were good at all stages of the works and the site was left clear and very tidy. "   more
 
" Work carried out in most pleasant and expedient manner to high standard and complete satisfaction. "   more
 
" Work was carried out on time cleaning guttering and returned to fix gutter. Leak when weather was suitable. "   more
 
" The company was recommended by a neighbour and I am very pleased with the work done. The men were cheerful and professional. I would certainly use them again. "   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Charges: 97%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 88%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Payment: 79%
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 97%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Invoice: 99%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
 
Guarantee: 62%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

accommodating 2
advice 3
approach 2
attend 2
building 2
change 2
check 2
clean 2
considerate 3
Delighted 2
discussed 2
door 3
easy 3
efficient 4
Entirely 3
excellent 8
friendly 8
future 2
good 10
happened 2
happy 4
Helpful 12
honest 2
initial 2
issue 2
lack 2
local 2
manner 2
needed 4
past 2
phoned 2
pleasant 3
pleased 5
polite 3
professional 5
promptly 3
quality 2
quick 2
quickly 4
quote 2
recommend 4
reliable 4
roof 4
satisfaction 4
satisfied 4
standard 6
team 4
tidy 4
Waugh 6
William 5
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 24 Jun 2019
Recommended by customer in DG3
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Ridge work and replacement roof tiles.
 
Cost: £1152

"William Waugh & Sons builders were very professional, timely and considerate builders.
Communications were good at all stages of the works and the site was left clear and very tidy. "
 
 
 
 
 
 


Review 13 Jun 2019
Recommended by customer in DG7
 My Age: 60 - 69 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
To repair damage to wall caused by vehicle impact a fail to stop.
 
Cost: £4116

"Work carried out in most pleasant and expedient manner to high standard and complete satisfaction. "
 
 
 
 
 
 


Review 12 Jun 2019
Recommended by customer in DG1
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Clean out all guttering on a two storey house and fix and seal leaks at gutter joint.
 
Cost: £133

"Work was carried out on time cleaning guttering and returned to fix gutter. Leak when weather was suitable. "
 
 
 
 
 
 


Review 10 Jun 2019
Recommended by customer in DG3
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 8/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Clearing mess from roof of bungalow.
 
Cost: £976

"The company was recommended by a neighbour and I am very pleased with the work done. The men were cheerful and professional. I would certainly use them again. "
 
 
 
 
 
 


Review 23 Apr 2019
Recommended by customer in DG1
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
To attending site and carrying out replacement window side all as per our quotation dated 26 November 2018
 
Cost: £773

"Well pleased with work done, would have them back with no worries. "
 
 
 
 
 
 


Review 5 Apr 2019
Recommended by customer in DG2
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Removal of shared chimney. Also replace load and plates on dormer window.
 
Cost: £5631

"Estimate arrived quickly, and work carried out soon after contacting Waugh's. Excellent service and work appears and be of a very high standard. Helpful and considerate workmen. "
 
 
 
 
 
 


Review 5 Mar 2019
Recommended by customer in DG2
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Repair damaged external walls, re-apply rough-casting and re-decorate.
 
Cost: £12903

"Impressed by the standard of workmanship, care and courtesy. We felt in safe hands with this firm. "
 
 
 
 
Team:
Chris
 
 
 


Review 4 Mar 2019
Recommended by customer in DG1
 My Age: 70 + 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Excellent
 

"Very satisfied"
 
 
 
 
 
 


Review 26 Nov 2018
Not Recommended by customer in DG7
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 7/10
The quality of the work was as expected and agreed
Tidy 7/10
There was little disruption and the site was left clear and tidy
Service 5/10
The team was friendly, helpful, considerate and professional
Value 7/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Complete plaster boarding and plastering of a bedroom.
Do some maintenance on external walls and slate roof.
Provide and fit external door.
 
Cost: £3148

"The quote for roof etc. Had scaffolding included as gable end is 14m high, scaffolding cost was included in quote, it was never brought and the work it was needed for was never done. When I complaint I was told "But I quoted you a good price" The door leaked, I complained, was told someone was coming - no one did. I said wasn't paying until fixed. They did not respond until 8 months. Later threatening legal action. I complained, they eventually fixed it. They said originally we will come on a date. I had to employ someone to do my work so I could give them access, They did not turn up. This happened one more time before they eventually came - wont use them again. "
 
 
 
 
 
 


Review 23 Nov 2018
Recommended by customer in DG5
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cladding to exterior of dwelling house plus new soffits and gutters.
 
Cost: £12165
 
 
 
 


Review 8 Nov 2018
Recommended by customer in DG1
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Re-roofing outbuilding including replacement of timbers and installing lead work. Replacing barge-boards with new timber ones and other timbers; painting.
 
Cost: £8988

"Delighted with the quality of work, the attention to detail and the are taken with the original assessment of work needed. "
 
 
 
 
Team:
Chris
 
 
 


Review 5 Nov 2018
Recommended by customer in DG2
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replacement rear door.
 
Cost: £738
 
 
 
 


Review 29 Jun 2018
Recommended by customer in DG10
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Show All
 
 
Customer Review
 
Approx (I think) about 113 square yards grass lifted . Channels dug for drains. Drains laid in pea gravel. covered pea gravel membrane, laid - topsoil- turf laid.
 

"All work was carried out in a professional manner. Workmen were very friendly polite and helpful. We are extremely pleased with the job done. "
 
 
 
 
 
 


Review 29 May 2018
Recommended by customer in DG2
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 6/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
To attending site, erecting and dismantling scaffolding, carrying out roof repairs, chimney repairs and replacing skylight glass.
 
Cost: £1125

"I was a bit concerned at the length of time scaffold stayed up."
 
 
 
 
 
 


Review 29 May 2018
Recommended by customer in DG2
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Checking roof and replacing slates as required.
Cleaning gutters.
Replacing shower tray.
 
Cost: £566

"As arranged, work was done while I was away.
Came home to find job completed and all left tidily with no mess."
 
 
 
 
 
 


Review 26 Mar 2018
Recommended by customer in DG7
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 8/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 8/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Stud wall and ceiling in garage to create office space and board out part of loft.
 
Cost: £4230

"Were helpful at arranging to do the work at fairly short notice. One small thing not completed. They phoned to check and was happy with the work and immediately arranged to complete outstanding job. Were friendly and helpful through out."
 
 
 
 
 
 


Review 22 Mar 2018
Recommended by customer in DG2
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replace manhole cover.
 
Cost: £193
 
 
 
 


Review 14 Dec 2017
Recommended by customer in DG1
 My Age: 60 - 69 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Show All
 
 
Customer Review
 
Three windows safes replaced.
 
Cost: £3490

"A pleasure to deal with quick ,friendly and efficient. "
 
 
 
 
 
 


Review 5 Dec 2017
Recommended by customer in DG2
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 8/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Roof maintenance repair and pointing, fascia and soffits and painting.
 
Cost: £3028

"Work completed under budget. Only issue was lack of communication on timing for works to be carried out. "
 
 
 
 
 
 


Review 1 Dec 2017
Recommended by customer in DG2
 
 
Satisfaction Ratings
 
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Rendering and roofing.
 
Cost: £6970

"Reputable local firm - our " go to " for all work required. We had a slight issue with the roof at the end of the work. Phoned them, boss came with 2 workman very quickly to check and got it sorted. "
 
 
 
 
 
 

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