William Waugh & Sons (Builders) Ltd

Broadford, Auldgirth
Dumfries
Dumfries & Galloway
DG2 0RT

Builder

Listed under:  Builders - Extensions, Builders - Renovations, Carpenters & Joiners / Carpentry & Joinery, Plasterers / Plastering / Renderers / Rendering, Roofers / Roofing
97% recommended   Rating William Waugh & Sons (Builders) Ltd 9.4/100
106 reviews since 2016
 
Satisfaction Ratings
 
Overall Rating
9.4 /10 Overall Rating 9.4/10
Based on 106 reviews since 2016
 
 
 
Quality 9.4/10 Quality Rating 9.4
The quality of the work was as expected and agreed

 
Tidy 9.5/10 Tidy Rating 9.5
There was little disruption and the site was left clear and tidy

 
Service 9.5/10 Service Rating 9.5
The team was friendly, helpful, considerate and professional

 
Value 9/10 Value Rating 9.0
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" They replied promptly to my request to look at the problem unlike a number of others who either ignored me or promises to give me an estimate and did not follow. I was told what was required and the ...."   more
 
" Done to our satisfaction within agreed timescale. An efficient team in all respects."   more
 
" Workers were very efficient and kept me informed of progress as the work went along. Very happy with the standard of work."   more
 
" Good job done."   more
 
 
About Us



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Customer Reviews
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Review 20 May 2021
Recommended by customer in DG1
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
They replaced a missing slate.
 
Cost: £72

"They replied promptly to my request to look at the problem unlike a number of others who either ignored me or promises to give me an estimate and did not follow.
I was told what was required and the work was carried."
 
 
 
 
 
 


Review 29 Apr 2021
Recommended by customer in DG1
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 8/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
. Making a gas boiler cupboard after combi-boiler had been installed
. Wallpapering and painting dining room.
. Plastering
. Making alcove and selves
. Fitting kitchen door
 
Cost: £3842

"Done to our satisfaction within agreed timescale. An efficient team in all respects."
 
 
 
 
Team:
Dave Chris
 
 
 


Review 15 Apr 2021
Recommended by customer in DG2
 My Age: 50 - 59 
 I'm: Female 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Repair to bay window roof, gutters, and roof of main house drive and pathway and front step.
 
Cost: £3314

"Workers were very efficient and kept me informed of progress as the work went along.
Very happy with the standard of work."
 
 
 
 
 
 


Review 30 Mar 2021
Recommended by customer in DG2
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Wall
 

"Good job done."
 
 
 
 
 
 


Review 23 Mar 2021
Recommended by customer in DG7
 My Age: 60 - 69 
 I'm: Female 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Roofline repair due to water coming down cavity into extension.
Erect and dismantle scaffold.
 
Cost: £2366

"Happy with work done. Water stopped coming in"
 
 
 
 
 
 


Review 12 Feb 2021
Recommended by customer in ML12
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Above Average 
 
 
Satisfaction Ratings
 
Quality 7/10
The quality of the work was as expected and agreed
Tidy 7/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 6/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Refelt flat roof of kitchen, shower and external canopy.
 
Cost: £3434

"Very satisfied with workmanship and prompt attention."
 
 
 
 
 
 


Review 4 Feb 2021
Recommended by customer in DG2
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Installation of stainless steel towels into a stone lintel
 
Cost: £368

"Knowledgeable, careful, neat and tidy "
 
 
 
 
 
 


Review 1 Feb 2021
Recommended by customer in DG3
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Experienced 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Advice on ceiling leaks, stains etc. Work to retress as necessary.
 
Cost: £144

"A small job but all completed effectively.

Major works to this house 4-5 years ago equally satisfactory."
 
 
 
 
 
 


Review 8 Jan 2021
Recommended by customer in DG2
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Internal and external repairs and improvements to house.
 
Cost: £1425

"An initial inspection and probable cost by Mark prior to the purchase of the property enabled us after purchase to make a decision as to the extent of the works to go ahead. The works selected from the costing were carried out to programmer enabling the other trades to complete their work just prior to lockdown.

Further works were ordered after lockdown when a requested up to date costing confirmed that the works carried out to date were within budget.

All works were carried out in a friendly and efficient manner

"
 
 
 
 
 
 


Review 8 Jan 2021
Recommended by customer in DG2
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £295
 
 
 
 


Review 8 Jan 2021
Recommended by customer in DG7
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Construction of timer porch on concrete base
 
Cost: £5805

"Excellent in all aspects"
 
 
 
 
 
 


Review 11 Aug 2020
Recommended by customer in DG10
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Making safe pathway on uneven ground (trip hazard) and addressing drainage problem.
 

"Excellent professional and reliable"
 
 
 
 
 
 


Review 27 Jul 2020
Recommended by customer in DG1
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Remedial and maintenance works to fascia boarding and soffit boarding to residential property.
 
Cost: £576

"I was impressed with the quality of the workmanship and the helpful and professional approach by the builders. I would not hesitate to call on their services again if required. I would highly recommend their services to anyone. Outstanding value for money! Not only did the builders successfully complete the work they were asked to do but they dealt with some minor additional issues at no extra cast.

I cannot praise them enough. Excellent work!"
 
 
 
 
 
 


Review 23 Jul 2020
Recommended by customer in DG2
 My Age: 70 + 
 My level of experience of similar services: Below Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Attending site and carrying out picking and pointing works to existing ridges and checking over roof

Also carrying out minor roof repairs.
 
Cost: £474

"I was very satisfied with the work which was carried out at my property right through from the initial visit, estimate and completion.

I have no adverse comments to make as the tradesman that completed the repair were friendly "courteous"

I would have no hesitation in recommending this firm."
 
 
 
 
 
 


Review 19 Mar 2020
Recommended by customer in DG3
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 8/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 6/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replace broken roof tiles
 
Cost: £300
 
 
 
 


Review 19 Dec 2019
Recommended by customer in DG1
 My Age: 70 + 
 
 
Satisfaction Ratings
 
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We did not get an estimate as the work was all emergency. It was a collapsed toilet drain and could not be used.
 
Cost: £273

"We first called a plumber and he said it was a collapsed toilet drain but he could'nt free it. We phoned our son and he recommended William Waugh's firm. What service we got.

Two men came, they were magnificent they did the job in about two hours. What prompt, efficient and clean service. The men were very pleasant, we would have Waugh back again. No problem."
 
 
 
 
 
 


Review 16 Dec 2019
Recommended by customer in DG7
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
At short notice - same day - to attend to dampress in flooting and other parts of the property and repair roofing, chimneys and gutters, completing the work within 5 days before entry of a new tenant.
 
Cost: £1138

"Waugh's staff were all excellent one phone call resulted in immediate help to soft unexpection problems in a property with a 6 days deadline before a new tenant moved in.
1 spoke with management and secretaries on the phone with 2 supervisors, a joiners, a roofers and an apprentice on site. All were unfailing friendly friendly knowledge through. I would not have expected a more quick and helpful response to a job beginning immediate attention. Many thanks. "
 
 
 
 
 
 


Review 24 Oct 2019
Recommended by customer in DG10
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 7/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Scaffolding replace fascia with PUC and paint exposed wood work.
 
Cost: £6245

"Work completed as promised, good quality price seemed a lot but lack of other firms being able to quote same work limited shopping around. No material access required friendly and helpful. "
 
 
 
 
 
 


Review 17 Oct 2019
Recommended by customer in DG10
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Removing a large sandstone trough from Dumfries to Moffat
 

"Workmen were very obliging and took great care of the trough. "
 
 
 
 
 
 


Review 1 Oct 2019
Recommended by customer in DG7
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Rendering work to 2 chimneys including Scaffolding
Repairing plaster work to door - window surrounds
Relaying flagstone step.
 
Cost: £1717

"This company has a very good reputation locally and I had no hesitation in getting them to carry out the work on my house. They did a very good job.
Very well run company with loyal staff and will always recommend them. "
 
 
 
 
Team:
Wallace
 
 
 

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