William Waugh & Sons (Builders) Ltd

Broadford, Auldgirth
Dumfries
Dumfries & Galloway
DG2 0RT

Builder

Listed under:  Builders - Extensions, Builders - Renovations, Carpenters & Joiners / Carpentry & Joinery, Plasterers / Plastering / Renderers / Rendering, Roofers / Roofing
97% recommended   Rating William Waugh & Sons (Builders) Ltd 9.3/100
92 reviews since 2016
 
Satisfaction Ratings
 
Overall Rating
9.3 /10 Overall Rating 9.3/10
Based on 92 reviews since 2016
 
 
 
Quality 9.3/10 Quality Rating 9.3
The quality of the work was as expected and agreed

 
Tidy 9.5/10 Tidy Rating 9.5
There was little disruption and the site was left clear and tidy

 
Service 9.5/10 Service Rating 9.5
The team was friendly, helpful, considerate and professional

 
Value 9/10 Value Rating 9.0
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" We first called a plumber and he said it was a collapsed toilet drain but he could'nt free it. We phoned our son and he recommended William Waugh's firm. What service we got. Two men came, they we...."   more
 
" Waugh's staff were all excellent one phone call resulted in immediate help to soft unexpection problems in a property with a 6 days deadline before a new tenant moved in. 1 spoke with management and ...."   more
 
" Work completed as promised, good quality price seemed a lot but lack of other firms being able to quote same work limited shopping around. No material access required friendly and helpful. "   more
 
" Workmen were very obliging and took great care of the trough. "   more
 
 
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Customer Reviews
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Review 19 Mar 2020
Recommended by customer in DG3
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 8/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 6/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replace broken roof tiles
 
Cost: £300
 
 
 
 


Review 19 Dec 2019
Recommended by customer in DG1
 My Age: 70 + 
 
 
Satisfaction Ratings
 
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We did not get an estimate as the work was all emergency. It was a collapsed toilet drain and could not be used.
 
Cost: £273

"We first called a plumber and he said it was a collapsed toilet drain but he could'nt free it. We phoned our son and he recommended William Waugh's firm. What service we got.

Two men came, they were magnificent they did the job in about two hours. What prompt, efficient and clean service. The men were very pleasant, we would have Waugh back again. No problem."
 
 
 
 
 
 


Review 16 Dec 2019
Recommended by customer in DG7
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
At short notice - same day - to attend to dampress in flooting and other parts of the property and repair roofing, chimneys and gutters, completing the work within 5 days before entry of a new tenant.
 
Cost: £1138

"Waugh's staff were all excellent one phone call resulted in immediate help to soft unexpection problems in a property with a 6 days deadline before a new tenant moved in.
1 spoke with management and secretaries on the phone with 2 supervisors, a joiners, a roofers and an apprentice on site. All were unfailing friendly friendly knowledge through. I would not have expected a more quick and helpful response to a job beginning immediate attention. Many thanks. "
 
 
 
 
 
 


Review 24 Oct 2019
Recommended by customer in DG10
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 7/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Scaffolding replace fascia with PUC and paint exposed wood work.
 
Cost: £6245

"Work completed as promised, good quality price seemed a lot but lack of other firms being able to quote same work limited shopping around. No material access required friendly and helpful. "
 
 
 
 
 
 


Review 17 Oct 2019
Recommended by customer in DG10
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Removing a large sandstone trough from Dumfries to Moffat
 

"Workmen were very obliging and took great care of the trough. "
 
 
 
 
 
 


Review 1 Oct 2019
Recommended by customer in DG7
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Rendering work to 2 chimneys including Scaffolding
Repairing plaster work to door - window surrounds
Relaying flagstone step.
 
Cost: £1717

"This company has a very good reputation locally and I had no hesitation in getting them to carry out the work on my house. They did a very good job.
Very well run company with loyal staff and will always recommend them. "
 
 
 
 
Team:
Wallace
 
 
 


Review 30 Sep 2019
Recommended by customer in DG2
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Repair to plaster work and door frames following water damage.
 
Cost: £406
 
 
 
 


Review 17 Sep 2019
Recommended by customer in DG1
 My Age: 70 + 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Grating for flood water. Very well done.
 
Cost: £339

"Satisfied and could recommend them to anyone. "
 
 
 
 
 
 


Review 10 Sep 2019
Recommended by customer in DG2
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
New handrails toughened glass on stairway (internal)
 
Cost: £1579

"Friendly and professional workmen - High standard of finish. "
 
 
 
 
 
 


Review 29 Aug 2019
Recommended by customer in DG1
 My Age: 70 + 
 My level of experience of similar services: Below Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Quality 7/10
The quality of the work was as expected and agreed
Tidy 8/10
There was little disruption and the site was left clear and tidy
Service 8/10
The team was friendly, helpful, considerate and professional
Show All
 
 
Customer Review
 
Park slip and new coping stone.
1. Remove 2 coping stones and replace (front wall)
2. Remove 3 coping stones and replace (mack wall)
3. Remove top step, set aside, repoint, remove bottom, broken slab replace and bed into position.
 
Cost: £645

"Work was done in the most adverse of conditions, rain, rain, rain.

Work was done satisfactory considering and in good time. "
 
 
 
 
 
 


Review 24 Jun 2019
Recommended by customer in DG3
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Ridge work and replacement roof tiles.
 
Cost: £1152

"William Waugh & Sons builders were very professional, timely and considerate builders.
Communications were good at all stages of the works and the site was left clear and very tidy. "
 
 
 
 
 
 


Review 13 Jun 2019
Recommended by customer in DG7
 My Age: 60 - 69 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
To repair damage to wall caused by vehicle impact a fail to stop.
 
Cost: £4116

"Work carried out in most pleasant and expedient manner to high standard and complete satisfaction. "
 
 
 
 
 
 


Review 12 Jun 2019
Recommended by customer in DG1
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Clean out all guttering on a two storey house and fix and seal leaks at gutter joint.
 
Cost: £133

"Work was carried out on time cleaning guttering and returned to fix gutter. Leak when weather was suitable. "
 
 
 
 
 
 


Review 10 Jun 2019
Recommended by customer in DG3
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 8/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Clearing mess from roof of bungalow.
 
Cost: £976

"The company was recommended by a neighbour and I am very pleased with the work done. The men were cheerful and professional. I would certainly use them again. "
 
 
 
 
 
 


Review 23 Apr 2019
Recommended by customer in DG1
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
To attending site and carrying out replacement window side all as per our quotation dated 26 November 2018
 
Cost: £773

"Well pleased with work done, would have them back with no worries. "
 
 
 
 
 
 


Review 5 Apr 2019
Recommended by customer in DG2
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Removal of shared chimney. Also replace load and plates on dormer window.
 
Cost: £5631

"Estimate arrived quickly, and work carried out soon after contacting Waugh's. Excellent service and work appears and be of a very high standard. Helpful and considerate workmen. "
 
 
 
 
 
 


Review 5 Mar 2019
Recommended by customer in DG2
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Repair damaged external walls, re-apply rough-casting and re-decorate.
 
Cost: £12903

"Impressed by the standard of workmanship, care and courtesy. We felt in safe hands with this firm. "
 
 
 
 
Team:
Chris
 
 
 


Review 4 Mar 2019
Recommended by customer in DG1
 My Age: 70 + 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Excellent
 

"Very satisfied"
 
 
 
 
 
 


Review 26 Nov 2018
Not Recommended by customer in DG7
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 7/10
The quality of the work was as expected and agreed
Tidy 7/10
There was little disruption and the site was left clear and tidy
Service 5/10
The team was friendly, helpful, considerate and professional
Value 7/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Complete plaster boarding and plastering of a bedroom.
Do some maintenance on external walls and slate roof.
Provide and fit external door.
 
Cost: £3148

"The quote for roof etc. Had scaffolding included as gable end is 14m high, scaffolding cost was included in quote, it was never brought and the work it was needed for was never done. When I complaint I was told "But I quoted you a good price" The door leaked, I complained, was told someone was coming - no one did. I said wasn't paying until fixed. They did not respond until 8 months. Later threatening legal action. I complained, they eventually fixed it. They said originally we will come on a date. I had to employ someone to do my work so I could give them access, They did not turn up. This happened one more time before they eventually came - wont use them again. "
 
 
 
 
 
 


Review 23 Nov 2018
Recommended by customer in DG5
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cladding to exterior of dwelling house plus new soffits and gutters.
 
Cost: £12165
 
 
 
 

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