M C Duncan

9 Gala Avenue
Dundee
Angus
DD2 4EJ

Builder

Listed under:  Builders
98% recommended   Rating 9.8/10
53 reviews since 2005
 
Satisfaction Ratings
 
Overall Rating
9.8 /10 Overall Rating 9.8/10
Based on 53 reviews since 2005
 
 
 
Quality 9.7/10 Quality Rating 9.7
The quality of the work was as expected and agreed

 
Tidy 9.9/10 Tidy Rating 9.9
There was little disruption and the site was left clear and tidy

 
Service 9.9/10 Service Rating 9.9
The team was friendly, helpful, considerate and professional

 
Value 9.7/10 Value Rating 9.7
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" We are pleased with the workmanship and altogether blessed with the appearance on completion. "   more
 
" Good work carried out. Neat and tidy. "   more
 
" Work was completed- very satisfactory. Delighted!!"   more
 
" Very pleased with work done fantastic job also friendly and helpful would highly recommend."   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Charges: 100%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 100%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Payment: 90%
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 90%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Invoice: 91%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
 
Guarantee: 58%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

able 2
agreed 3
arrived 2
builders 3
building 2
C 2
careful 2
clean 3
competitive 3
condition 3
conditions 2
conservatory 2
contact 3
council 2
Definitely 4
Duncan 5
excellent 10
fantastic 2
finish 2
finished 3
friendly 4
fuss 3
garden 2
Good 6
happy 5
helpful 4
highly 3
informed 3
manner 3
Mike 14
needed 4
pleasant 5
pleased 11
pleasure 3
Professional 7
project 3
prompt 6
punctual 3
quality 4
quickly 4
quote 3
really 3
recommend 8
reliable 9
satisfied 3
service 5
standard 5
tidy 8
Turned 3
workmanship 6
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 26 Jun 2019
Recommended by customer in DD3
 My Age: 70 + 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Rebuild front doorstep(stone)
Renew wooden strip at back door.
 
Cost: £750

"We are pleased with the workmanship and altogether blessed with the appearance on completion. "
 
 
 
 
 
 


Review 10 Jun 2019
Recommended by customer in PH13
 My Age: 50 - 59 
 I'm: Female 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Various patches of roughcast
Excavate channel for Ivan Danolish and vein-state steps
 
Cost: £3500

"Good work carried out.
Neat and tidy. "
 
 
 
 
Team:
Mike Duncan
 
 
 


Review 28 Aug 2018
Recommended by customer in DD4
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
To widen entrance to garage, remove old beams, install new beams. Repair and rebuild fascia of garage.
 
Cost: £2200

"Work was completed- very satisfactory. Delighted!!"
 
 
 
 
 
 


Review 6 Jun 2018
Recommended by customer in DD4
 My Age: 50 - 59 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
New ceiling in kitchen and beam replaced.
Also replaced silicon round shower tray.
Also new downlights.
 
Cost: £1250

"Very pleased with work done fantastic job also friendly and helpful would highly recommend."
 
 
 
 
 
 


Review 9 Oct 2017
Recommended by customer in PH13
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Various building contracts including pointing up, renovating and rebuilding chimney streaks.House renovations and patio/path construction/repairs
 

"Professional service from design to finish. Friendly and trustworthy workers.
Good competitive pricing of jobs.
Definitely recommend."
 
 
 
 
Team:
Mike Daryl
 
 
 


Review 3 Oct 2017
Recommended by customer in DD4
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Dig out, concrete and build retaining wall in front of raised patio
Lift a relay slabs on patio.
Lift and relay slabs up side and front house.
Made new patio in front of wall.
 
Cost: £3300

"Mike and Darez worked very hard and got the job done very quickly. (weather permitting).
Very pleased with finished work. "
 
 
 
 
Team:
Mike Darel
 
 
 


Review 16 Jun 2016
Recommended by customer in DD11
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Garden wall rebuild & re-point (Stone)
 
Cost: £400
 

"Had an old garden wall made from stone knocked badly during council footpath work. The builder's did an excellent job in taking down elements of the existing structure, reforming and then re-pointing the wall. In addition, they re-pointed much of the existing stonework around the wall and coping area to both sides of the gate area that was affected to give a balanced look to the whole finish, making for an excellent, tidy and professionally done job. Very reasonably priced and carried out in prompt time."
 
 
 
 


Review 7 Mar 2016
Recommended by customer in DD5
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Erect a wall in driveway to fit in with existing partial wall.
 
Cost: £950

"Very pleased with the quality of work. Mr. Duncan carried all this in a timely fashion. He came when he said he would. Would recommend him to others if I was asked for a builders home."
 
 
 
 
 
 


Review 20 Aug 2015
Recommended by customer in DD5
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Stonework repair and replacement of a corner fascia.
 

"Mike is a talented professional. His workmanship is to a very high standard. He provided quotation and only charged that figure even after doing the extra works. Mike arrived on time when he said he would. His timekeeping is excellent. He is responsible, nice and hard working. Highly recommended!"
 
 
 
 
 
 


Review 31 Mar 2015
Recommended by customer in DD2
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Garage lintel and wall repair
 
Cost: £450
 

"Very helpful advice and Excellent work done very quickly which was what we needed."
 
 
Team:
Thank you,
 
 
 


Review 17 Nov 2014
Recommended by customer in DD2
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Removal of old fireplace and fixing wall. Removal of old flooring and skirtings and replacing with new. Replacing outside bathroom windowsill filling in rendering on outside walls and repairing back door step.
 

"I would recommend this company they are very professional, Mike was always on time and kept us up to date on what he was doing."
 
 
 
 
 
 


Review 21 Aug 2014
Recommended by customer in DD2
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Repair of damaged stone wall
 
Cost: £580

"Very satisfied with the work carried out."
 
 
 
 
 
 


Review 18 Aug 2014
Recommended by customer in DD2
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Point patio, re paint work, replace existing step
 
Cost: £600

"Mike did an excellent job on a fairly tricky project! It is apparent that Mike takes great pride in his work. he was punctual, reliable and tidy. I have no hesitation in recommending Inc Builders."
 
 
 
 
 
 


Review 23 Jul 2014
Recommended by customer in DD3
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Show All
 
 
Customer Review
 
Replace weather-damaged brickwork on outside boundary retailing wall.
 
Cost: £465
 

"This is the second time Mike has done work for me. Once again, he was pleasant, punctual and the price was very reasonable. The work was carried out as agreed, to a high standard, on time and everything was left in a spotless condition."
 
 
 
 


Review 10 Mar 2014
Recommended by customer
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Removal of 1970s fire surround & unblocking old fireplace. Repointing original stone & laying new heart with York stone.
 

"Mike was totally reliable came when he said he would. It was dirty & dusty work, but he was very careful to isolate this to the room he was working in. He took all the rubble & mess away. His workmanship was fastidious & I am really pleased with the results. I would thoroughly recommend him to others."
 
 
 
 
 
 


Review 27 Feb 2014
Recommended by customer in DD5
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Removal of wall, rebuild with new block & coping, repair to gate & posts & rehang.
 
Cost: £950

"Will pleased with person & work."
 
 
 
 
 
 


Review 22 Jan 2014
Recommended by customer in DD4
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Step at entrance altered to give me easy access as I am disabled and use a walker. Also did work to enable rainwater to run away.
 

"This is the first time I have used this firm and am very satisfied and pleased with the result."
 
 
 
 
 
 


Review 20 Jan 2014
Recommended by customer in DD3
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replace timber lintols above lounge window.
 
Cost: £1000

"Very prompt at getting job started as it was an emergency, also M Duncan is a good tradesman he finished job to an excellent standard."
 
 
 
 
 
 


Review 27 Jun 2013
Recommended by customer in DD3
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Repair brickwork on boundary retaining wall damaged by frost
 
Cost: £350
 

"Mr Duncan was very pleasant and efficient. He kept me informed throughout, turned up when he said he would, did the job with no fuss and left my garden in a tidy state. Together with the reasonable price, the whole project was totally hassle-free."
 
 
Team:
Mike Duncan
 
 
 


Review 5 Jun 2013
Recommended by customer in DD5
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Rebuild 6 metres of garden wall after it was damaged by impact.
 

"Mr Duncan carried out the work as described in a very professional manner. The whole site was left in pristine condition. I was so pleased with his work, I asked him to quote for another job."
 
 
 
 
 
 

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