S.O'Rourke Bricklaying & Stonework

10 Birnam Place
Dundee
Angus
DD2 2JQ

Builder

Listed under:  Builders
100% recommended   Rating 9.8/10
42 reviews since 2014
 
Satisfaction Ratings
 
Overall Rating
9.8 /10 Overall Rating 9.8/10
Based on 42 reviews since 2014
 
 
 
Quality 9.8/10 Quality Rating 9.8
The quality of the work was as expected and agreed

 
Tidy 9.8/10 Tidy Rating 9.8
There was little disruption and the site was left clear and tidy

 
Service 9.8/10 Service Rating 9.8
The team was friendly, helpful, considerate and professional

 
Value 9.8/10 Value Rating 9.8
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Steven was very pleasant and helpful to deal with. He did an excellent job of rebuilding a garden wall, very tidy worker would recommend him to others. "   more
 
" A very professional restoration of damaged stonework. Steve was punctual, very tidy worker who works to a very high standard. Highly recommended. "   more
 
" Mr.O'Rourke was everything you'd want and expect from a tradesman. Professional, well mannered, punctual and most competent at the work undertaken. "   more
 
" Very clear description of intention following our requests. Executed timley, without fuss, working cleanly with no disruption to household. Very pleasant man to work with and did an excellent job."   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Charges: 100%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 100%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Payment: 92%
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 100%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Invoice: 100%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
 
Guarantee: 93%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

agreed 2
building 2
clean 8
cleaned 4
conscientious 2
definitely 2
disruption 2
enquiry 2
Estimate 2
excellent 11
finished 2
following 2
friendly 6
fuss 2
Good 6
Great 2
happy 4
helpful 2
impressed 2
man 2
neat 2
occasions 2
ORourke 2
pleasant 3
pleased 4
polite 2
professional 5
promptly 2
punctual 2
quickly 2
rebuilding 2
recommend 8
recommended 2
reliable 5
responded 2
service 4
standard 6
Steve 10
Steven 6
tidily 2
tidy 14
tradesman 3
wall 4
worker 6
workmanship 4
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 2 Dec 2019
Recommended by customer in DD5
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Demolition of garden wall rebuild garden well.
 
Cost: £3800

"Steven was very pleasant and helpful to deal with. He did an excellent job of rebuilding a garden wall, very tidy worker would recommend him to others. "
 
 
 
 
 
 


Review 22 Aug 2019
Recommended by customer in DD7
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 8/10
The quality of the work was as expected and agreed
Tidy 8/10
There was little disruption and the site was left clear and tidy
Service 8/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
To cut back and repair damaged corner stones and lintel.
 
Cost: £780

"A very professional restoration of damaged stonework. Steve was punctual, very tidy worker who works to a very high standard. Highly recommended. "
 
 
 
 
 
 


Review 4 Jul 2019
Recommended by customer in DD2
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Remove coping and re-bed cleared waste.
 
Cost: £280

"Mr.O'Rourke was everything you'd want and expect from a tradesman.
Professional, well mannered, punctual and most competent at the work undertaken. "
 
 
 
 
 
 


Review 18 Apr 2019
Recommended by customer in DD2
 My Age: 60 - 69 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Rake out and repoint walls of house, patch up garden wall, repoint piers at front door entrance, remove waste
 
Cost: £3160

"Very clear description of intention following our requests.
Executed timley, without fuss, working cleanly with no disruption to household.
Very pleasant man to work with and did an excellent job."
 
 
 
 
 
 


Review 19 Feb 2019
Recommended by customer in DD2
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Taking down and replacing wall, adding gate and removing nobble.
I then worked for another gate to be added into another wall and repainting work.
 
Cost: £2920

"Beautifully done!!
Built with pride."
 
 
 
 
 
 


Review 7 Dec 2018
Recommended by customer in DD5
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Fixing a damaged wall.
 
Cost: £680

"This is the second time we have used Steve's services. We were very impressed on both occasions and would not hesitate to recommend him. "
 
 
 
 
Team:
Steve Oirourke
 
 
 


Review 8 Nov 2018
Recommended by customer in DD2
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Demolish and rebuild shared garden wall.
Remove waste total cast to 2,800 my share 1400
 
Cost: £1400

"Very professional job. Steven was easy to speak to and kept me well informed of progress. Work completed with minimum disruption. "
 
 
 
 
 
 


Review 7 Oct 2018
Recommended by customer in DD2
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Destroy old wall and build replacement.
 
Cost: £1400

"Great work, on time to budget and excellent workmanship."
 
 
 
 
Team:
Steven
 
 
 


Review 17 Jul 2018
Recommended by customer in PH12
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Building of block insulated exterior wall to take new bay window.
 
Cost: £1000

"Work completed in a professional and friendly fashion.
Site left clean."
 
 
 
 
 
 


Review 9 Jul 2018
Recommended by customer in DD5
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replace lintel, lead flashing and re-harl garage.
 
Cost: £1500
 

"Steve responded to my enquiry promptly and came to estimate the job shortly after. He was able to complete the job within a reasonable time frame and was pleasant, polite and efficient. I wouldn't hesitate to use him again or to recommend him to others."
 
 
 
 


Review 24 Jun 2018
Recommended by customer in DD5
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
6m boundary wall built.
 
Cost: £600

"Tradesman was reliable, responsive and assured."
 
 
 
 
 
 


Review 15 May 2018
Recommended by customer in DD4
 
 
Satisfaction Ratings
 
Quality 8/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 8/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Rebuilding of front wall.
 
Cost: £480

"Good price and work completed quickly and tidily.
Recommended."
 
 
 
 
 
 


Review 27 Feb 2018
Recommended by customer in DD6
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Building a wall around our patio.
 

"Steven is polite,hardworking and an extremely tidy worker.
We are very pleased with our wall.
Would happily recommend his firm to friends. "
 
 
 
 
 
 


Review 7 Feb 2018
Recommended by customer in DD2
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Renewal of boundary wall.
 
Cost: £4000

"An excellent job.
Very tidy worker.
Arrived on time and cleaned up everyday."
 
 
 
 
 
 


Review 7 Sep 2017
Recommended by customer in DD2
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Remove rockery and build wall.
 
Cost: £1400

"Very good worker.Very reliable and gave good advice when required cleaned up and removed debris and left the site tidy. Would recommend."
 
 
 
 
 
 


Review 24 Aug 2017
Recommended by customer in DD2
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Repair garden wall and bed on coping stones.
 
Cost: £200

"Excellent work as always. Friendly and reliable."
 
 
 
 
 
 


Review 9 Aug 2017
Recommended by customer in G46
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Clean off and rebuild garden wall.
Replace copings.
Repair work to garage wall.
 
Cost: £700

"Very professional work of an excellent standard.
Very neat job and tidy worker."
 
 
 
 
 
 


Review 25 Jan 2017
Recommended by customer in DD5
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Repainting a wall.
 

"Good job,completed on time."
 
 
 
 
 
 


Review 5 Oct 2016
Recommended by customer in DD2
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Re-pointing front wall removing ivy and repointing back wall. Filling former fan outlet at front of house.
 
Cost: £480

"Steve got on with the job with no fuss, completed work to a high standard and left the site clean and tidy."
 
 
 
 
 
 


Review 16 May 2016
Recommended by customer in DD2
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replacing front door steps to improve accessibility.
 
Cost: £970

"Steven offers a prompt, courteous service. I have used this firm 1st time."
 
 
 
 
 
 

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