John Russen Builder Ltd

123 North Walsham Road
Norwich
Norfolk
NR6 7QG

Builder

Listed under:  Builders, Double Glazing, Double Glazing Repairs, Handyman / Handyperson, Property Maintenance
100% recommended   Rating John Russen Builder Ltd 9.7/100
94 reviews since 2009
 
Satisfaction Ratings
 
Overall Rating
9.7 /10 Overall Rating 9.7/10
Based on 94 reviews since 2009
 
 
 
Quality 9.8/10 Quality Rating 9.8
The quality of the work was as expected and agreed

 
Tidy 9.6/10 Tidy Rating 9.6
There was little disruption and the site was left clear and tidy

 
Service 9.9/10 Service Rating 9.9
The team was friendly, helpful, considerate and professional

 
Value 9.6/10 Value Rating 9.6
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" So happy with the work John Russen Builders carried out to repair a wall and window. High quality work, reliable, friendly and helpful. We couldn't recommend more."   more
 
" This alteration entailed both inside and outside work. We found both the management and the tradesmen very helpful and friendly. They respected the fact that we were still living in the property while...."   more
 
" Jim happy with all works carried out. All work was done to Broadlord council spec; follow up snagging was done within 2 days. Special thanks go to Craig, a hard working and obeying young man ...."   more
 
" We are delighted with the finished work which gives our home that "wow" factor on entering. The messy replastering work was completed efficiently and the mess cleared up. The woodwork was executed t...."   more
 
 
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Review 2 Apr 2021
Recommended by customer in NR3

 I'm: Male 

 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Rebuild of boundary wall including foundations work. Repair of brickwork above window and new lintel.
 
Cost: £4500
 

"So happy with the work John Russen Builders carried out to repair a wall and window. High quality work, reliable, friendly and helpful. We couldn't recommend more."
 
 
 
 


Review 15 Mar 2021
Recommended by customer in NR3
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replace two brick pillars and fence panel and post.
Paid by insurance.
 
 
 
 
 


Review 10 Mar 2021
Recommended by customer in NR7
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Internal alterations, plus removal of chimney and chimney breast, electrical work, central heating work, and all making good
 
Cost: £5000
 

"This alteration entailed both inside and outside work. We found both the management and the tradesmen very helpful and friendly. They respected the fact that we were still living in the property while the work was being done and each day made it possible for us to use the kitchen area when they had finished for the day.

We are very happy with the standard of the work completed covering carpentry, plumbing, electrics, plastering and general building work.
The men were always on time and it was a pleasure having them in our home.

We certainly would recommend John Russen Builders to anybody requiring building work to be done."
 
 
Team:
John, Stuart, Craig, Jason, Gary and Andrew
 
 
 


Review 17 Nov 2020
Recommended by customer in NR8
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Show All
 
 
Customer Review
 
Bathroom changed to wet room

Costs irrelevant to me as work was a grant.
 

"Jim happy with all works carried out.

All work was done to Broadlord council spec;
follow up snagging was done within 2 days.

Special thanks go to Craig, a hard working and obeying young man

Thanks."
 
 
 
 
 
 


Review 22 Jul 2020
Recommended by customer in NR3
 My Age: 70 + 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Rebuild brick pier

Replace fence panel and post and all associated work.
 
Cost: £1260
 
 
 
 


Review 25 Mar 2020
Recommended by customer in NR3
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replastering hall, stairs, landing and original kitchen
Replace stair balustrade with oak.
 
Cost: £6373

"We are delighted with the finished work which gives our home that "wow" factor on entering.
The messy replastering work was completed efficiently and the mess cleared up.
The woodwork was executed to the hightest standard and the overall effect is very impressive.
We can recommend John Russan without reservation."
 
 
 
 
Team:
John Jason
 
 
 


Review 25 Mar 2020
Recommended by customer in NR3
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replacing a collapsing retaining wall that was causing a large crack on the patro
Lifting and relaying the patro on concrete and steel framed bed so there would be no further movement rebuilding patro steps replacing a sill pipe
 
Cost: £18255

"We were very pleased with the work done by John and his team. He stuck to the 415 week time scale given. His team were excellent and minimised disruption we are delighted with finished work and would recommend John Russon without reservation. We will certainly be using him again with future works"
 
 
 
 
Team:
Matt Craig Stuart John
 
 
 


Review 20 Dec 2019
Recommended by customer in NR6
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Garage conversion knocked through into the house.
 
Cost: £11688

"We could not recommend John and his team highly enough, they kept us update on works and finished ahead of schedule. Lots of common sense and totally professional. We would not hesitate to use this company again. "
 
 
 
 
 
 


Review 1 Apr 2019
Recommended by customer in NR3
 My Age: 40 - 49 
 My level of experience of similar services: Above Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
John and his team were contracted to adapt my bathroom into a level access showroom and also to adapt my kitchen to my needs.
 

"John and his team were great to have do my adaptions. They were always on time, kept me updated on progress and tidied up each day. the work they carried out was done to a high standard and the team were all really nice and friendly to have around. As an anxiety sufferer I was a bit concerned but they all made the whole experience so easy for myself and my children."
 
 
 
 
Team:
John Jason Gary Shaun Craig
 
 
 


Review 16 Jul 2018
Recommended by customer in NR1
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Excellent work completed, any damage found discussed.
To replace shower trays in disable bathroom and repair damage caused.
 
Cost: £6628

"I would use these builders again.
They communicate well, 2nd completed the work in the time stated to an excellent standard."
 
 
 
 
 
 


Review 26 Jan 2018
Recommended by customer in NR1
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Show All
 
 
Customer Review
 
A new wet room and step.
 

"The work was done to a very good standard,clean way and finished before allotted time."
 
 
 
 
 
 


Review 2 Jan 2018
Recommended by customer in NR6
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Strip out old bathroom and shower remove bath.
Re position sink and toilet convert to wet room.
Fit new upgraded shower, fit grab handles, suitable for dis-abled new water proof floor, make good joists etc.
Fit new electrical consumer unit at our request.
 
Cost: £7000

"Completed in a timely manner very satisfied with quality of work carried out.
Paid for by RAF benevolent fund as a grant.
Electrical fuse box paid by us 360.00. "
 
 
 
 
 
 


Review 15 Dec 2017
Recommended by customer in NR7
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Changing shower room to a wet room. Moving sink and toilet to better position and also moving existing radiator. Widening doors for wheelchair access. Leveling floor from kitchen to lobby.
 
Cost: £5626

"John Russen's team of workers were, very helpful and efficient. At times problems arose with this job through no fault of theirs and they delt with them promptly and efficiently. They were always cheerful and polite. I would recommend them 100%."
 
 
 
 
 
 


Review 26 Jul 2017
Recommended by customer in NR1
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Rear extension to from large kitchen and family room. Supply and fit kitchen.
 
Cost: £35908

"Work was carried out to my full satisfaction. All very friendly, helpful and trustworthy. Nothing too much trouble. Would recommend."
 
 
 
 
 
 


Review 3 May 2017
Recommended by customer in NR6
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Form bathroom and connect services and tiling plus make good - bedroom. Overboard, plastering, damp proof floor overboard ceiling plaster - dining room.
 
Cost: £14677

"John and his team were very professional, any problems were soon solved. Such friendly people, always on time, kept me up to date on everything. Most of all very clean workmen - never left us in a mess.
Would highly recommend John and his team to anyone - so pleased with my work done."
 
 
 
 
 
 


Review 6 Apr 2017
Recommended by customer in NR8
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
To build extension above garage and office to create one new bedroom and an en-suite bathroom on the master bedroom.
 
Cost: £43712

"John and his team were friendly professional and approachable to discuss our requirements and answer any queries we had.
Their standard of workmanship was of a very high quality and were extremely pleased with the new extension. Disruption was kept to a minimum throughout the build.
We would highly recommend John and his team."
 
 
 
 
 
 


Review 26 Jul 2016
Recommended by customer in NR7
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Build a second story extension above existing kitchen (flat roof) extended existing pitch roof.
 
Cost: £42910

"The quality of the work and the finish was excellent. The team were well experienced and so polite! Some structural issues were uncovered from past building work. There were addressed with a strong will to do the right thing and backed by structural calculations."
 
 
 
 
 
 


Review 18 Jul 2016
Recommended by customer in NR13
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Show All
 
 
Customer Review
 
Work paid for by council disabled facilities grant.
 

"Very satisfied on full completion of bathroom."
 
 
 
 
 
 


Review 18 Jul 2016
Recommended by customer
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Work in shower, toilet, hand basin.
 

"Had Norwich council grant. "
 
 
 
 
 
 


Review 27 Apr 2016
Recommended by customer in NR3
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 7/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Dormer extension in roof space for additional room to house lavatory additional bathroom.
 
Cost: £19000

"Work Carried out to a very high standard by friendly professional workers. All areas were cleaned and made tidy at the end of each working day. I was very pleased and satisfied with my new room."
 
 
 
 
 
 

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