This & That Inside & Out

22 Steeplechase, Drayton
Norwich
Norfolk
NR8 6YR

Builder

Listed under:  Bathrooms / Bathroom Fitters / Bathroom Installers, Brickwork repairs / Repointing, Builders - Renovations, Carpenters & Joiners / Carpentry & Joinery, Chimney Repairs & Rebuilds, Cladding, Commercial Property Maintenance, Electricians, Exterior Rendering, Fascias, Bargeboards & Soffits, Fencing Contractors, Garage Conversions, Groundworks, Gutter Cleaners / Gutter Cleaning, Gutter repairs, Gutter replacement, Handrails / Grabrails, Kitchens / Kitchen Fitters / Kitchen Installers, Painters & Decorators / Painting & Decorating, Paths Patios & Paving, Plasterers / Plastering / Renderers / Rendering, Plumbers / Plumbing, Property Maintenance, Roofers / Roofing, Tiled Roof repairs, Wetrooms / Wetroom Installation
91% recommended   Rating This & That Inside & Out 9.9/100
11 reviews since 2021
 
Satisfaction Ratings
 
Overall Rating
 9.9 /10 Overall Rating 9.9/10
Based on 11 reviews since 2021
 
 
 
Quality 9.8/10 Quality Rating 9.8
The quality of the work was as expected and agreed
 
Tidy 9.9/10 Tidy Rating 9.9
There was little disruption and the site was left clear and tidy
 
Service 9.9/10 Service Rating 9.9
The team was friendly, helpful, considerate and professional
 
Value 9.9/10 Value Rating 9.9
The price represents value for money
 
 
 
Recent Reviews 
 
" Very helpful and pleasant, job well done."   more
 
" Arrived when planned friendly and reliable, knowledgeable and explained what work they had done and pointed out any issues not known by myself such as guttering was fitted incorrectly and other ridge ...."   more
 
" Wayne did a fantastic job sorting out various nuisance plumbing problems and a leak. He listened, understood what needed fixing, turned up when expected and left with the jobs well done. The compa...."   more
 
" We would be pleased to recommend them to anyone."   more
 
About Us


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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.
 
Charges: 89%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 100%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Payment: 100%
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 100%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Invoice: 89%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
 
Guarantee: 67%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

Excellent 2
explained 2
fantastic 2
friendly 2
good 3
happy 2
helpful 2
needed 2
pleased 2
polite 2
recommend 2
reliable 2
team 3
tidy 2
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 20 Sep 2022
Recommended by customer in NR5
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Replace faucets in bathroom sink
 

"Very helpful and pleasant, job well done."
 
 
 
 
 
 

Review 18 Jul 2022
No Recommendation by customer in NR3
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Show All
 
 
Customer Review
 
 
 
Team:
Russel Steve Wayne
 
 
 

Review 10 Mar 2022
Recommended by customer in NR13
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
To fix broken ridge tiles on roof and to clear guttering
 

"Arrived when planned friendly and reliable, knowledgeable and explained what work they had done and pointed out any issues not known by myself such as guttering was fitted incorrectly and other ridge tiles loose.
Very good price from Russel, he is enthusiastic and helps with any problem big or small"
 
 
 
 
Team:
Russell
 
 
 

Review 16 Dec 2021
Recommended by customer in NR1
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Various small plumbing jobs in bathroom and kitchen

"Wayne did a fantastic job sorting out various nuisance plumbing problems and a leak. He listened, understood what needed fixing, turned up when expected and left with the jobs well done.

The company was responsive (unlike some who didn’t seem to want to bother) and always polite and helpful.

The final charge was a bit less than I expected.

All in all, I would definitely recommend this firm. They take pride in doing a good job.
"
 
 
Team:
Wayne
 
 
 

Review 23 Nov 2021
Recommended by customer in NR6
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Could not stop toilet system running. Got in touch with company advised by you the man came straight away turned the water off and plumber in next morning got new part and fixed it.
 

"We would be pleased to recommend them to anyone."
 
 
 
 
 
 

Review 23 Aug 2021
Recommended by customer in NR24
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 9/10
The price represents value for money
Show All
 
 
Customer Review
 
To have a new internal door fitted and glazed
 

"All the guys who work for this company are very efficient, tidy, reliable and know their work. They can be trusted to do exactly what you ask for and always go the extra mile for their customers."
 
 
 
 
Team:
Steve Marshall
 
 
 

Review 3 Aug 2021
Recommended by customer in NR3
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Remove old concrete and inspection lid and supply new inspection lid then re-concrete.
 

"Fantastic job would use again
Next door neighbour very impressed with the work and considering the same job with them."
 
 
 
 
Team:
Russell Hall
 
 
 

Review 3 Aug 2021
Recommended by customer in NR28
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Removal of two Velux windows and re-tile of roof.
Install of one Velux window.
Plastering of internal ceiling and making good.
 

"Russell and his team were excellent, very clean and tidy.
Daily updates on works and progress.
Schedules of scaffolding and install and removal all sorted.
Russell and his team go above and beyond to ensure the quality and finish is first class would never use another contractor."
 
 
 
 
Team:
Russell Hall Wayne
 
 
 

Review 15 Jul 2021
Recommended by customer in NR2
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
After the team had done several smaller maintenance jobs for us we asked them to remove and old lean to shed and replace with a more substantial structure. Whilst on-site the team also completed other carpentry jobs to our back gate, windows sills, and frames
 

"As with previous work the team has done for us, we were very happy with all aspects of their service. They worked well together and were good at coming up with a solution to fitting in the structure to an awkward space. We are very pleased with the end result."
 
 
 
 
Team:
Russ Steve Wayne
 
 
 

Review 15 Jul 2021
Recommended by customer in NR2
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
To supply scaffolding, materials and labour to re-lead the main chimney and replace broken tiles on the back roof.
October 2020
 

"We were very happy with the work completed by the team. They explained clearly what needed to be done and what would be involved in the works. They started when they said they would and worked through until the job was finished.
All three members of the team are friendly and polite. We were more happy to have in and around our house."
 
 
 
 
Team:
Russ Steve Wayne
 
 
 

Review 15 Jul 2021
Recommended by customer in NR1
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Nasty movement crack in wall fixed.
Old pates removed, wall construction improved, replastered.
 

"Excellent workmanship. Steve is a great craftsman. He's calm and quiet and it's a pleasure having him in the house."
 
 
 
 
Team:
Steve
 
 
 
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