J.L. Lyons & Company Limited

542 Uxbridge Road
Pinner
Middlesex
HA5 3QA

Builder

Listed under:  Bathrooms / Bathroom Fitters / Bathroom Installers, Builders, Carpenters & Joiners / Carpentry & Joinery, Landscapers / Landscaping
100% recommended   Rating J.L. Lyons & Company Limited 9.8/100
6 reviews since 2021
 
Satisfaction Ratings
 
Overall Rating
 9.8 /10 Overall Rating 9.8/10
Based on 6 reviews since 2021
 
 
 
Quality 10/10 Quality Rating 10.0
The quality of the work was as expected and agreed
 
Tidy 9.8/10 Tidy Rating 9.8
There was little disruption and the site was left clear and tidy
 
Service 10/10 Service Rating 10.0
The team was friendly, helpful, considerate and professional
 
Value 9.3/10 Value Rating 9.3
The price represents value for money
 
 
 
Recent Reviews 
 
" Key things I noticed: - His team were punctual, - He recommended that certain works should not be done (i.e. he didn't try to add extra work to increase the price), - Everything was cleaned-up aft...."   more
 
" I have known J L Lyons for nearly 40 years - since I first moved to the area, first as neighbours and now for the wonderful work they do. They decorated and renovated the outside of the house last ye...."   more
 
" The original work on the extension was smoothly and professionally completed. The other jobs for which we hired them were also completed in a timely and professional way. Our space was always left cle...."   more
 
" Very good - complicated amount of work but all done to a very high standard and Joe and the team very reliable and responsive."   more
 
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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.
 
Charges: 100%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 100%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Payment: 100%
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 100%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Invoice: 80%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
 
Guarantee: 50%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

considerate 2
good 2
Joe 4
kitchen 2
knowledge 2
Lyons 3
professional 2
recommend 2
space 2
standard 2
team 4
tidy 2
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 30 May 2022
Recommended by customer in HA5
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Joe (the builder) repointed our front bay, cemented around the door and fixed the chimney stack (resin bonding) on the side of the house. All the work (cement and bricks) were colour-matched to the existing wall colours.

"Key things I noticed:
- His team were punctual,
- He recommended that certain works should not be done (i.e. he didn't try to add extra work to increase the price),
- Everything was cleaned-up after the work was done,
- He was very experienced in his knowledge and advice.
- The price was fair too.

We would definitely use Joe again!"
 
 
Team:
Joe.
 
 
 

Review 2 May 2022
Recommended by customer in HA1
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Large Sitting Room decoration. previously painting and renovation of the outside front of the house in a conservation area.

"I have known J L Lyons for nearly 40 years - since I first moved to the area, first as neighbours and now for the wonderful work they do.
They decorated and renovated the outside of the house last year - they did a beautiful job, solved problems I thought were insurmountable and all in keeping with the rules of a conservation area.
I have an open plan sitting room/dining room and a lot of furniture, but I needn't have worried about this as the team took it in their stride. They moved everything as necessary, made me a comfortable living space for every evening and worked as quickly as possible. The end result is excellent - I'm so pleased.
Individual members of the team are unfailingly respectful and considerate - doing the work I wanted but always ready with thoughtful ideas when mine ran out. They are friendly and just good to have around. They have a thorough knowledge and understanding of what materials should be used. And their actual work is to an exceptionally high standard.
I can't recommend this company highly enough and they will be my first choice the next time I need work done
"
 
 
 
 

Review 4 Apr 2022
Recommended by customer in HA2
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
We have used this company for years for a number of different services. The most recent work was upgrading the bathroom and fitting shelves in a bedroom. Before that we had landscaping work, roofing work and the largest job was construction of a kitchen extension to the back of the house.

"The original work on the extension was smoothly and professionally completed. The other jobs for which we hired them were also completed in a timely and professional way. Our space was always left clear and tidy after each day's work. We would not hesitate to call J L Lyons again or to recommend them for any future work. This company has broad expertise and importantly excels in each different specialist area, from landscaping to roofing to carpentry and to all aspects of constructing a major kitchen extension."
 
 
Team:
Joe Lyons and different members of his team.
 
 
 

Review 4 Apr 2022
Recommended by customer in Ha4
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The price represents value for money
Show All
 
 
Customer Review
 
Converted garage into a study, refitted two bathrooms, full kitchen refurbishment including structural work, garden patio and general decoration.

"Very good - complicated amount of work but all done to a very high standard and Joe and the team very reliable and responsive."
 
 
Team:
Joe, Tony,Phil
 
 
 

Review 11 Mar 2022
Recommended by customer in Ha38
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 7/10
The price represents value for money
Show All
 
 
Customer Review
 
Kitchen refurb exposed a rotting woodenlintel. J lyons rebuilt the brick padstones and installed two concrete lintels. They packed the voids with slates and cemented.

"Joe was very pleasant from the first phone call. Not abrupt or hasty.
He came around within the week and explained what would be needed. He took a call from another customer while on site and was very patient and professional while dealing with them which was reassuring.
He sent through a quote with a link to an invoice which was very professional and included VAT in the quote which avoided the ambiguity of whether VAT was included.

He agreed to start the next week which was great as I had a kitchen refurbishment and this was an unexpected problem that wasn't anticipated and had to be dealt with within two weeks.

He came around beforehand to leave some items and refused to let my girlfriend bring them in which was kind as they were very heavy.

He attended site on the first day on time, Was considerate to my work schedule for site access and was clean and tidy once finished for the day.

He completed the work within the agreed time and it looked great and met all the agreed criteria to endorse his agreed quote."
 
 
Team:
Jo lyons and Phil
 
 
 

Review 15 Dec 2021
Recommended by customer in HA62
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Home and Office refurbishment and significant extension work on domestic premises. Plumbing, Building and Decorations

"JL. Lyons and Co have been my go to builder for over 40 years - They have not only conducted work on my house firstly on Harrow On the Hill and then Northwood but carried our works at two of my office and factory locations. Joe is a rarity - quality ahead of quantity. He will only take on jobs that he will excel in and will not compromise on delivering a first class job.
I have spent significant monies on developing property and modifying work places with the team which on most parts has stayed the same over that last 30 years - feel free to contact me - Michael I"
 
 
Team:
Joe Lyons
 
 
 
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