R L Rattray Ltd

Where reputations count.

Unit 11, Sandy Road
Perth
Perthshire
PH2 6LJ

Building Engineering Services

Email This Business

Tel 01738 552413

Listed under: Central Heating Engineers, Plumbers / Plumbing

90% recommended Rating 9.8/100
10 reviews since 2016

Satisfaction Ratings

Overall Rating	9.8 /10
Based on 10 reviews since 2016

Quality	9.8/10
The quality of the work was as expected and agreed

Tidy	9.9/10
There was little disruption and the site was left clear and tidy

Service	9.9/10
The team was friendly, helpful, considerate and professional

Value	9.7/10
The price represents value for money

Recent Reviews

" Called before to make sure I was in and available, for routine check for the boiler." more

" I would not hesitate to recommend them to a potential client." more

" Satisfied. Fine." more

" Good response to our many queries. Well coordinated team." more

About Us
Information provided by the business
Legal Name: R L Rattray Ltd. Limited Company.

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Review 23 Feb 2017 Recommended by customer I'm: Female My level of experience of similar services: Experienced I have known this business: 5 - 10 years business R L Rattray Ltd https://www.referenceline.com/building_engineering_services-in-perth-rlrattrayltd-63176

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The price represents value for money

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Guarantee

Yes

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

Boiler service.

Team:
Steven Devlen

REPORT THIS REVIEW

Review 23 Feb 2017 Recommended by customer in PH1 My Age: 40 - 49 I'm: Female My level of experience of similar services: Above Average I have known this business: 1 - 5 years business R L Rattray Ltd https://www.referenceline.com/building_engineering_services-in-perth-rlrattrayltd-63176

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Show All

Customer Review

Boiler maintenance.

"Called before to make sure I was in and available, for routine check for the boiler."

Team:
Steven Devlen

REPORT THIS REVIEW

Review 23 Dec 2016 No Recommendation by customer in PH2 I'm: Female I haven't used this business before business R L Rattray Ltd https://www.referenceline.com/building_engineering_services-in-perth-rlrattrayltd-63176

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Show All

Customer Review

REPORT THIS REVIEW

Review 19 Dec 2016 Recommended by customer in PH1 My Age: 50 - 59 I'm: Male My level of experience of similar services: Average I have known this business: Over 10 years business R L Rattray Ltd https://www.referenceline.com/building_engineering_services-in-perth-rlrattrayltd-63176

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The price represents value for money

Show All

Customer Review

Replacing a shower including arranging other trades to complete work, ie. joiner and electrician.

Cost: £4200

"I would not hesitate to recommend them to a potential client."

REPORT THIS REVIEW

Review 18 Dec 2016 Recommended by customer in PH2 My Age: 50 - 59 I'm: Male My level of experience of similar services: Average I have known this business: 1 - 5 years business R L Rattray Ltd https://www.referenceline.com/building_engineering_services-in-perth-rlrattrayltd-63176

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Customer Review

"Satisfied. Fine."

REPORT THIS REVIEW

Review 5 Dec 2016 Recommended by customer in PH2 My Age: 60 - 69 I'm: Female My level of experience of similar services: Experienced I have known this business: 5 - 10 years business R L Rattray Ltd https://www.referenceline.com/building_engineering_services-in-perth-rlrattrayltd-63176

Satisfaction Ratings


Quality	8/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The price represents value for money

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Guarantee

Yes

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

"Good response to our many queries. Well coordinated team."

REPORT THIS REVIEW

Review 5 Dec 2016 Recommended by customer in PH2 My Age: 60 - 69 My level of experience of similar services: Experienced I have known this business: 5 - 10 years business R L Rattray Ltd https://www.referenceline.com/building_engineering_services-in-perth-rlrattrayltd-63176

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	9/10
The price represents value for money

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Guarantee

Yes

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

Replace bath taps.

REPORT THIS REVIEW

Review 5 Dec 2016 Recommended by customer My Age: 60 - 69 My level of experience of similar services: Average I have known this business: 1 - 5 years business R L Rattray Ltd https://www.referenceline.com/building_engineering_services-in-perth-rlrattrayltd-63176

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The price represents value for money

Show All

Customer Review

Sink wash hand basin mechanism.

"Phoned company on Friday and plumber arrived as expected, first thing Monday quick repair - first class service."

Team:
Steven Devlin

REPORT THIS REVIEW

Review 5 Dec 2016 Recommended by customer in PH2 My Age: up to 29 I'm: Male My level of experience of similar services: Average I have known this business: 1 - 5 years business R L Rattray Ltd https://www.referenceline.com/building_engineering_services-in-perth-rlrattrayltd-63176

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The price represents value for money

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Guarantee

Yes

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

Replace shower cartridge.

"Great service. Very reliable always on call."

REPORT THIS REVIEW

Review 5 Dec 2016 Recommended by customer in PH2 My Age: 70 + My level of experience of similar services: Average I have known this business: Over 10 years business R L Rattray Ltd https://www.referenceline.com/building_engineering_services-in-perth-rlrattrayltd-63176

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	9/10
There was little disruption and the site was left clear and tidy

Service	9/10
The team was friendly, helpful, considerate and professional

Value	9/10
The price represents value for money

Show All

Customer Review

New valves fitted at later date.

REPORT THIS REVIEW

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