L J Copland

Unit 8, Station Place
Forfar
Angus
DD8 3TB

Car Sales - Used

Listed under:  Car Sales - Used
100% recommended   Rating 10/10
4 reviews since 2009
 
Satisfaction Ratings
 
Overall Rating
10 /10 Overall Rating 10.0/10
Based on 4 reviews since 2009
 
 
 
Condition 10/10 Condition Rating 10.0
The vehicle was in good condition, consistent with its age and mileage

 
Professional 10/10 Professional Rating 10.0
The staff are professional and knowledgeable

 
Service 10/10 Service Rating 10.0
The staff are friendly, helpful and courteous

 
Value 10/10 Value Rating 10.0
The garage offers value for money

 
 
 
Recent Reviews 
 
" Mr. Copland made sure that the vehicle was the most appropriate for my need. He took great care to ensure that I would obtain efficient service from the vehicle by taking time to give detailed advice ...."   more
 
" Superb."   more
 
" Over the last 5 years since forming the company, I have bought 7 vehicles from LJ Copland. This firm provides fantastic service from sales, servicing, repairs and MOT prep. The owner understands our r...."   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
History: 100%
Before ordering the vehicle, did the firm show you written information from previous owners including service records and any signed statement about the vehicle\'s mileage?
 
Presale Checklist: 100%
Before ordering the vehicle, did the firm show you a checklist of inspections made by the garage to ensure the vehicle is in a roadworthy condition?
 
Facilities: 100%
Before ordering the vehicle, did the firm offer reasonable facilities for the vehicle to be examined, either by you or by someone else for you?
 
Warranty Explanation: 100%
Before ordering the vehicle, did the firm give you written details of any warranty, including a clear explanation of what is, and what is not, covered?
 
Payment: 100%
Before ordering the vehicle, did the firm give you clear information about the price of the vehicle, about any linked items such as extended warranties, and how to pay. (e.g. cash, cheque, credit card or credit agreement)?
 
Regn Certificate V5C: 100%
At handover, did the firm give you the vehicle registration certificate (V5C)?
 
MOT Certificate: 100%
At handover, did the firm give you a current MOT certificate, if the vehicle is 3 years old?
 
Checklist Documents: 100%
At handover, did the firm give you the pre-inspection checklist?
 
Warranty Documents: 100%
At handover, did the firm give you a written guarantee or warranty?
 
Invoice: 100%
At handover, did the firm give you an itemised VAT invoice?
 
Explanation: 100%
At handover, did the firm give you an explanation of the vehicle, with reference to the handbook where available?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

Copland 2
service 2
advice 1
appropriate 1
based 1
bought 1
business 1
care 1
continue 1
Deale 1
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 19 Mar 2010
Recommended by customer in DD8
 
 
Satisfaction Ratings
 
Condition 10/10
The vehicle was in good condition, consistent with its age and mileage
Professional 10/10
The staff are professional and knowledgeable
Service 10/10
The staff are friendly, helpful and courteous
Value 10/10
The garage offers value for money
Show All
 
 
Customer Review
 
Merc Vito
 
Cost: £15181
 
 
 
 


Review 5 Mar 2010
Recommended by customer in DD11
 
 
Satisfaction Ratings
 
Condition 10/10
The vehicle was in good condition, consistent with its age and mileage
Professional 10/10
The staff are professional and knowledgeable
Service 10/10
The staff are friendly, helpful and courteous
Value 10/10
The garage offers value for money
Show All
 
 
Customer Review
 

"Mr. Copland made sure that the vehicle was the most appropriate for my need. He took great care to ensure that I would obtain efficient service from the vehicle by taking time to give detailed advice on the vehicle. A very friendly and efficient service."
 
 
 
 
 
 


Review 3 Aug 2009
Recommended by customer in PH13
 
 
Satisfaction Ratings
 
Condition 10/10
The vehicle was in good condition, consistent with its age and mileage
Professional 10/10
The staff are professional and knowledgeable
Service 10/10
The staff are friendly, helpful and courteous
Value 10/10
The garage offers value for money
Show All
 
 
Customer Review
 
Ford Ranger
 

"Superb."
 
 
 
 
 
 


Review 13 Jul 2009
Recommended by customer in AB53
 
 
Satisfaction Ratings
 
Condition 10/10
The vehicle was in good condition, consistent with its age and mileage
Professional 10/10
The staff are professional and knowledgeable
Service 10/10
The staff are friendly, helpful and courteous
Value 10/10
The garage offers value for money
Show All
 
 
Customer Review
 

"Over the last 5 years since forming the company, I have bought 7 vehicles from LJ Copland. This firm provides fantastic service from sales, servicing, repairs and MOT prep. The owner understands our requirement and reacts to requests with speed. We have complete faith in this firm as without them our business would not run efficiently, we are based 80 miles from this firm and will continue to deal with them in favour of local Deale."
 
 
 
 
 
 

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