Longs of Monifieth

67 High Street, Monifieth
Dundee
Angus
DD5 4AA

Carpet Fitter

Listed under:  Carpet Fitters / Carpet Fitting
100% recommended   Rating 9.8/10
43 reviews since 2012
 
Satisfaction Ratings
 
Overall Rating
9.8 /10 Overall Rating 9.8/10
Based on 43 reviews since 2012
 
 
 
Quality 9.7/10 Quality Rating 9.7
The quality of the work was as expected and agreed

 
Tidy 9.8/10 Tidy Rating 9.8
There was little disruption and the site was left clear and tidy

 
Service 9.9/10 Service Rating 9.9
The team was friendly, helpful, considerate and professional

 
Value 9.7/10 Value Rating 9.7
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Lovely clean job, well laid and finished. Workmen friendly and cleaned up after finish of work. "   more
 
" Very happy with my new flooring and carpet. Work was carried out to a high specification and everything was tided up at the end of the job. I would definitely recommend Longs to family and friends."   more
 
" This is the second time we have used Longs and they were helpful and professional. Excellent service. "   more
 
" Excellent service. Carpet fitters were polite and professional. They checked what we wanted before they started, cleared up all remnants and hoovered the new carpet. I am happy with the quality of th...."   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Charges: 100%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 98%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Payment: 98%
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 95%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Invoice: 98%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
 
Guarantee: 83%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

agreed 3
appearance 2
best 2
carpet 5
certainly 2
choice 2
choose 2
chose 2
Chris 4
clean 4
cleared 2
companies 2
contact 2
definitely 2
delighted 5
efficient 2
excellent 16
family 2
Final 3
finish 2
finished 2
Fitter 2
fitting 3
floor 3
flooring 4
friendly 10
friends 2
Good 10
great 4
guys 2
happy 5
helpful 9
highly 2
impressed 2
Installation 2
Knowledgeable 2
laying 3
Longs 11
matched 2
Monifieth 2
polite 5
products 3
Professional 10
quick 3
recommend 8
service 13
shop 3
standard 4
tidy 8
wanted 3
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 13 May 2019
Recommended by customer in DD5
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Installing wood panels to kitchen floor then fitting and laying vinyl flooring over the wood panels.
 
Cost: £278

"Lovely clean job, well laid and finished. Workmen friendly and cleaned up after finish of work. "
 
 
 
 
Team:
Andy Jones
 
 
 


Review 8 May 2019
Recommended by customer in DD5
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
New vinyl flooring laid in the living room, hall and bathroom. New carpet laid in bedroom.
 
Cost: £2044

"Very happy with my new flooring and carpet. Work was carried out to a high specification and everything was tided up at the end of the job. I would definitely recommend Longs to family and friends."
 
 
 
 
Team:
Steven Chris
 
 
 


Review 26 Apr 2019
Recommended by customer in DD5
 My Age: 70 + 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Bathroom flooring.
 
Cost: £135

"This is the second time we have used Longs and they were helpful and professional.
Excellent service. "
 
 
 
 
 
 


Review 23 Apr 2019
Recommended by customer in DD5
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Laying and fitting underlay and carpet in bedroom. Also fit carpet in wardrobes. Remove old carpets underlay.
 
Cost: £470

"Excellent service.
Carpet fitters were polite and professional. They checked what we wanted before they started, cleared up all remnants and hoovered the new carpet. I am happy with the quality of the carpet and the appearance of it in my room. "
 
 
 
 
 
 


Review 12 Apr 2019
Recommended by customer in DD5
 My Age: 70 + 
 My level of experience of similar services: Above Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Preparing floor of new extension for Vinyl covering.
 
Cost: £259

"Prompt and efficient
Installation of agreed vinyl floor cover. "
 
 
 
 
 
 


Review 18 Mar 2019
Recommended by customer in DD5
 My Age: 50 - 59 
 My level of experience of similar services: Below Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Bathroom and stair carpet, hall carpet
 

"great service from Chris, Steve and Co."
 
 
 
 
Team:
Steve Chris
 
 
 


Review 2 Dec 2018
Recommended by customer in DD5
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Screening floor and laying Lino
 
Cost: £333

"Everything went to plan. "
 
 
 
 
 
 


Review 27 Jul 2018
Recommended by customer in DD4
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Provision of the carpet and underlay as selected.
No preparation required, only fitting.
 

"Attendance was as specified for pro-fitting measurement works before fitting - until insurers agreed cost and final fitting as agreed between supplier and myself - Final bill delivered was forwarded to insurer by email and matched precisely the original offer.
The work was very quick and very precise. "
 
 
 
 
 
 


Review 29 Jun 2018
Recommended by customer in DD5
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Complete new kitchen installation and decoration.
 
Cost: £15500
 

"I can't praise the team from Schuller kitchens by Longs highly enough. We contacted 6 companies for quotes and chose Longs because their pre-installation service was so excellent. From our initial contact with Chris Long and Dina Bizani (Kitchen Designer) we were impressed with their open friendly manner and their attention to detail.
Chris assured us that we could basically have any layout we wanted and any plumbing/electric changes were no problem whereas some companies seemed to think that would be problematic.
Dina produced a detailed computerised graphic of what our kitchen would look like and she really spent time with us. Nothing was too much trouble and her design skills are excellent so the design not only looked brilliant but functions practically too.
Their quote was at the top end of our budget but they took the time to find some middle ground which allowed us to proceed with them.
My only reservation at that point was that would the actual installation live up to the promised finished product. I needn't have worried as Chris and his team worked to an incredibly high standard and stripped the old kitchen, did some major plumbing and electrical work, fitted a new door and skirtings, decorated throughout as well as fitting a new ceiling and floor. They then installed the new kitchen and all new appliances.
Chris kept us informed of daily events and answered any questions we had. We did have an issue with the standard of painting of the new door and he sent a workman back to redo the work.
We choose the flooring from Longs flooring in Monifieth and were delighted by the quality of that also.
All the team were tidy, friendly and polite and Dina had prepared a spec pack for the team to use to ensure that everything was installed and fitted in the right place and all the correct products and work were carried out.
We were completely happy with the quality of the Schuller kitchen products we chose and now the kitchen is in use it has completely transformed the room.
We are in the middle of renovating a house and this is by far the best experience we have had with any company we have worked with.
"
 
 
Team:
Chris Long, Dina Bizani
 
 
 


Review 1 Jun 2018
Recommended by customer in DD5
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Fit vinyl floor covering in kitchen.
 
Cost: £180

"Knowledgeable on choice of material.
Samples to take and try.
Good, tidy, professional work.
Good pricing."
 
 
 
 
 
 


Review 29 May 2018
Recommended by customer in DD5
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
 
 
 
 


Review 10 May 2018
Recommended by customer in DD5
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Supply and fit moduleo flooring.
Supply and prepare floor.
Uplift and dispose old flooring.
 
Cost: £474

"Excellent service.
Professional workmen.
Clean, tidy, reliable.
Would recommend."
 
 
 
 
Team:
Chris Steven
 
 
 


Review 30 Apr 2018
Recommended by customer in DD7
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Bedroom carpet.
Old lifted and disposal.
New carpet fitted.
 
Cost: £350

"Very satisfied with company."
 
 
 
 
 
 


Review 30 Apr 2018
Recommended by customer in DD5
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £150

"Have used Longs for home and business.
Always excellent work and products."
 
 
 
 
 
 


Review 27 Apr 2018
Recommended by customer in DD5
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Purchase of carpet.
Lifting of old carpet and laying of new carpet.
 
Cost: £592

"No complaints."
 
 
 
 
 
 


Review 26 Apr 2018
Recommended by customer in DD5
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Living room carpet and underlay fitted.
 
Cost: £444

"Excellent job."
 
 
 
 
Team:
Steve Chris
 
 
 


Review 23 Apr 2018
Recommended by customer in DD5
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Vinyl in hall plus hardwood 175.
Bedroom carpet and underlay 265.
 
Cost: £440

"All the staff are most helpful whether calling on telephone or visiting shop.
A great bunch of lads!"
 
 
 
 
Team:
Steve Chris Long
 
 
 


Review 24 Mar 2018
Recommended by customer in DD5
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Supply and lay laminate flooring to our new studio area.
 
Cost: £600
 

"Friendly and professional service from start to finish. Would highly recommend Longs."
 
 
Team:
Chris, Steve & Stuart.
 
 
   Business Reply:

Thank you for your business Jackie and your lovely review.
 


Review 22 Sep 2016
Recommended by customer in DD5
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Supply and fitting of click flooring. Plywood in utility room door profiles x4.
 
Cost: £968

"Great job! Got home to find it all done, tidy and just beautiful. Happy customers!"
 
 
 
 
 
 


Review 4 Feb 2016
Recommended by customer in DD5
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Carpet replacement.
 
Cost: £1000

"Very good firm to deal with. Good pricing and excellent workmanship. Would definitely recommend them to anyone."
 
 
 
 
 
 

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