Concept Carpets Ltd

17-19 Penfold Street, Aylsham
Norwich
Norfolk
NR11 6ET

Carpet Fitter

Listed under:  Awnings, Beds, Blinds, Carpet Cleaners / Carpet Cleaning, Carpets - Sales & Fitting, Flyscreens
97% recommended   Rating Concept Carpets Ltd 9.6/100
33 reviews since 2010
 
Satisfaction Ratings
 
Overall Rating
 9.6 /10 Overall Rating 9.6/10
Based on 33 reviews since 2010
 
 
 
Quality 9.7/10 Quality Rating 9.7
The quality of the work was as expected and agreed
 
Tidy 9.6/10 Tidy Rating 9.6
There was little disruption and the site was left clear and tidy
 
Service 9.7/10 Service Rating 9.7
The team was friendly, helpful, considerate and professional
 
Value 9.4/10 Value Rating 9.4
The price represents value for money
 
 
 
Recent Reviews 
 
" Concept Carpets are always very helpful. They are clear with everything and turn up at site on time with the tools needed for the job. Very friendly and polite. We won't buy flooring anywhere else. Fi...."   more
 
" Saw the job, did the job – no problems. No trying to sell future services. Able to communicate clearly and in a relaxed way."   more
 
" Excellent service, first class staff and very courteous."   more
 
" I always use this firm because I know that I am going to get treated well. They are always very polite and helpful when I go and choose my floor covering, and when they come to our house I know that I...."   more
 
About Us


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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.
 
Charges: 100%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 100%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Payment: 86%
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 97%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Invoice: 90%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
 
Guarantee: 69%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

Carpets 2
class 3
Concept 2
efficient 3
Excellent 4
finished 2
friendly 7
good 5
helpful 6
Local 3
pleased 4
polite 3
quality 2
recommend 3
satisfied 2
service 4
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 21 Dec 2012
Recommended by customer in NR10
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
 
 
 
 

Review 1 Oct 2012
Recommended by customer in NR11
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Carpet and vinyl flooring to 3x rooms.
 

"Concept Carpets are always very helpful. They are clear with everything and turn up at site on time with the tools needed for the job. Very friendly and polite. We won't buy flooring anywhere else. First class in all respects."
 
 
 
 
 
 

Review 21 Sep 2012
Recommended by customer in NR11
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 8/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 8/10
The price represents value for money
Show All
 
 
Customer Review
 
Laying vinyl flooring in kitchen.
 

"Saw the job, did the job – no problems. No trying to sell future services. Able to communicate clearly and in a relaxed way."
 
 
 
 
 
 

Review 3 Sep 2012
Recommended by customer in NR18
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 

"Excellent service, first class staff and very courteous."
 
 
 
 
 
 

Review 20 Jul 2012
Recommended by customer in NR11
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Laying carpet tiles.
 

"Job expertly assessed, quoted & done. Complex tile cutting. Done very well."
 
 
 
 
 
 

Review 20 Jul 2012
Recommended by customer in NR11
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 

"I always use this firm because I know that I am going to get treated well. They are always very polite and helpful when I go and choose my floor covering, and when they come to our house I know that I m going to get 1st class service and I would recommend to anyone."
 
 
 
 
 
 

Review 7 Jul 2012
Recommended by customer in NR11
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 7/10
The price represents value for money
Show All
 
 
Customer Review
 

"Very helpful, job well done Paul."
 
 
 
 
 
 

Review 15 Jun 2012
Recommended by customer in NR11
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 

"Work carried out in a friendly and professional manner. Would highly recommend to my friends."
 
 
 
 
 
 

Review 19 Mar 2012
Recommended by customer in NR11
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 

"Very satisfactory work."
 
 
 
 
 
 

Review 16 Mar 2012
Recommended by customer in NR11
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 

"Very good."
 
 
 
 
 
 

Review 8 Mar 2012
Recommended by customer in NR11
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 

"Friendly local firm."
 
 
 
 
 
 

Review 20 Oct 2011
Recommended by customer in NR10
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The price represents value for money
Show All
 
 
Customer Review
 

"Well pleased"
 
 
 
 
 
 

Review 31 Jul 2011
Recommended by customer in NR10
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 9/10
The price represents value for money
Show All
 
 
Customer Review
 
 
 
 
 

Review 21 Jul 2011
No Recommendation by customer in NR11
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 

"Very pleased gave good advice before purchasing. Carried out everything they said they would do."
 
 
 
 
 
 

Review 13 Jun 2011
Recommended by customer in NR27
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Bathroom carpet & blind.
 

"Having dealt with this firm since they started – would not deal with any other."
 
 
 
 
 
 

Review 19 May 2011
Recommended by customer in NR11
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Stairs & landing carpet replacement.
 

"We have always used concept carpets since moving into our new house in 2005. They have always been prompt, efficient and very friendly competitively priced. Very local."
 
 
 
 
 
 

Review 21 Apr 2011
Recommended by customer in NR11
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 8/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 9/10
The price represents value for money
Show All
 
 
Customer Review
 
 
 
 
 

Review 13 Apr 2011
Recommended by customer in NR10
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
New carpet layed on landing & new vinyl in kitchen.
 

"I’m very pleased with the work done, looks lovely."
 
 
 
 
 
 

Review 21 Mar 2011
Recommended by customer in NR28
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 

"Had a blind fitted-fitter took shoes off on entering premises, showing due consideration to me and my wife - explained what he was doing, as the job changed slightly - he turned up at 9 o'clock AM exactly as he had promised. Excellent. Will recommend."
 
 
 
 
 

Review 17 Mar 2011
Recommended by customer in NR11
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 8/10
The price represents value for money
Show All
 
 
Customer Review
 
New carpet & fitting.

"Very friendly service, helpful staff. Local & approachable, quality workmanship, overall, very pleased."
 
 
 
 
 
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