ALR Cleaning Services

Where reputations count.

4 Mill Lane, Ellingham
Bungay

NR35 2PX

Cleaners - Cleaning Services

www.alrcleaningservices.co.uk

Email This Business

Tel 01508 518964
Mobile 07810 335300

Listed under: Cleaners / Cleaning Services - Commercial, Cleaners / Home Cleaning Services - Domestic, Dog Walking, Domestic Services, Home Care - Laundry & Ironing

100% recommended Rating 9.7/100
38 reviews since 2015

Satisfaction Ratings

Overall Rating	9.7 /10
Based on 38 reviews since 2015

Quality	9.6/10
The quality of the work was as expected and agreed

Tidy	9.7/10
There was little disruption and the site was left clear and tidy

Service	9.9/10
The team was friendly, helpful, considerate and professional

Value	9.6/10
The price represents value for money

Recent Reviews

" Very satisfactory on the whole, have never needed to criticize and only rarely need to point out something that had been missed." more

" A friendly, professional team who carry out their work competently and effectively. Nothing seems too much trouble for them." more

" A friendly, professional team who carry out their work completely and effectively. Nothing seems too much trouble for them." more

" Reliable. Do the job well. Excellent communication. Friendly staff-like pets so not a problem to leave dog in house." more

About Us
Information provided by the business
Legal Name: Miss Alaina Ratcliffe.

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Review 25 Jul 2018 Recommended by customer in NR35 business ALR Cleaning Services https://www.referenceline.com/cleaners_cleaning_services-in-bungay-alrcleaningservices-60147

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The price represents value for money

Show All

Customer Review

General housework, which, at my request, could vary where applicable.

"Very satisfactory on the whole, have never needed to criticize and only rarely need to point out something that had been missed."

REPORT THIS REVIEW

Review 24 Jul 2018 Recommended by customer in NR15 business ALR Cleaning Services https://www.referenceline.com/cleaners_cleaning_services-in-bungay-alrcleaningservices-60147

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The price represents value for money

Show All

Customer Review

House cleaning on a fortnightly basis @ �15 per hour.

"A friendly, professional team who carry out their work competently and effectively.
Nothing seems too much trouble for them."

REPORT THIS REVIEW

Review 23 Jul 2018 Recommended by customer in NR15 business ALR Cleaning Services https://www.referenceline.com/cleaners_cleaning_services-in-bungay-alrcleaningservices-60147

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The price represents value for money

Show All

Customer Review

House cleaning on a fortnightly basis @�15 per hour.

"A friendly, professional team who carry out their work completely and effectively.
Nothing seems too much trouble for them."

Team:
Varied Team Members

REPORT THIS REVIEW

Review 23 Jul 2018 Recommended by customer in NR35 business ALR Cleaning Services https://www.referenceline.com/cleaners_cleaning_services-in-bungay-alrcleaningservices-60147

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The price represents value for money

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Customer Review

Cleaning the house.
- 2 hours of time (2 people for 1 hr)

"Reliable.
Do the job well.
Excellent communication.
Friendly staff-like pets so not a problem to leave dog in house."

REPORT THIS REVIEW

Review 23 Jul 2018 Recommended by customer in NR35 business ALR Cleaning Services https://www.referenceline.com/cleaners_cleaning_services-in-bungay-alrcleaningservices-60147

Satisfaction Ratings


Quality	9/10
The quality of the work was as expected and agreed

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The price represents value for money

Show All

Customer Review

Domestic cleaning fortnightly.

"Very happy with service from ALR."

REPORT THIS REVIEW

Review 31 May 2018 Recommended by customer in NR35 business ALR Cleaning Services https://www.referenceline.com/cleaners_cleaning_services-in-bungay-alrcleaningservices-60147

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The price represents value for money

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Guarantee

Yes

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

FAB clean at our rented property end of tenancy including cooker.

"Fantastic job praised by landlord."

REPORT THIS REVIEW

Review 29 May 2018 Recommended by customer business ALR Cleaning Services https://www.referenceline.com/cleaners_cleaning_services-in-bungay-alrcleaningservices-60147

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The price represents value for money

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Guarantee

Yes

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

Weekly house cleaning, shopping and care.

"Lovely ladies, always happy and willing to help."

REPORT THIS REVIEW

Review 29 May 2018 Recommended by customer business ALR Cleaning Services https://www.referenceline.com/cleaners_cleaning_services-in-bungay-alrcleaningservices-60147

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The price represents value for money

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Guarantee

Yes

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

House cleaning.

"Great reliable service."

REPORT THIS REVIEW

Review 29 May 2018 Recommended by customer in NR35 business ALR Cleaning Services https://www.referenceline.com/cleaners_cleaning_services-in-bungay-alrcleaningservices-60147

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The price represents value for money

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Guarantee

Yes

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

Regular cleaning.

"Great staff, very reliable nothing to much trouble."

REPORT THIS REVIEW

Review 29 May 2018 Recommended by customer in NR14 business ALR Cleaning Services https://www.referenceline.com/cleaners_cleaning_services-in-bungay-alrcleaningservices-60147

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The price represents value for money

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Guarantee

Yes

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

House cleaning weekly.

"Great ladies always hard working and help with anything I need.
Always have same cleaners."

REPORT THIS REVIEW

Review 29 May 2018 Recommended by customer in NR34 business ALR Cleaning Services https://www.referenceline.com/cleaners_cleaning_services-in-bungay-alrcleaningservices-60147

Satisfaction Ratings


Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The price represents value for money

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Customer Review

Hoovering, polishing, cleaning kitchens and toilets.

"Very happy with work.
Always on time, friendly and they go above and beyond."

REPORT THIS REVIEW

Review 29 May 2018 Recommended by customer in NR35 business ALR Cleaning Services https://www.referenceline.com/cleaners_cleaning_services-in-bungay-alrcleaningservices-60147

Satisfaction Ratings


Quality	9/10
The quality of the work was as expected and agreed

Service	10/10
The team was friendly, helpful, considerate and professional

Value	9/10
The price represents value for money

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Customer Review

Domestic cleaning of interior of my bungalow.

"I have enjoyed their cleaning services for more than 5 years and thoroughly recommend them."

REPORT THIS REVIEW

Review 29 May 2018 Recommended by customer in NR34 business ALR Cleaning Services https://www.referenceline.com/cleaners_cleaning_services-in-bungay-alrcleaningservices-60147

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Service	10/10
The team was friendly, helpful, considerate and professional

Value	7/10
The price represents value for money

Show All

Customer Review

All kinds of housework ironing, removing, dusting, washing floors, cleaning toilets and general tidying up.

"Very happy with the two girls, although I would be grateful if they would report any damage done. E.g. Bathroom mat had bleach spilt on it."

Business Reply:

I would like to mention that we DO NOT use bleach in any of our properties, I have spoken to the customer who realised that this happened by a member of the family not us.

REPORT THIS REVIEW

Review 23 May 2018 Recommended by customer in NR35 business ALR Cleaning Services https://www.referenceline.com/cleaners_cleaning_services-in-bungay-alrcleaningservices-60147

Satisfaction Ratings


Quality	9/10
The quality of the work was as expected and agreed

Service	9/10
The team was friendly, helpful, considerate and professional

Value	9/10
The price represents value for money

Show All

Customer Review

REPORT THIS REVIEW

Review 23 May 2018 Recommended by customer in NR34 business ALR Cleaning Services https://www.referenceline.com/cleaners_cleaning_services-in-bungay-alrcleaningservices-60147

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The price represents value for money

Show All

Customer Review

Floor cleaning, dusting, hoovering.
Bathroom and kitchen cleaning.
and polishing.
Bed changing, hanging washing on clothes line.

"Never any complaints.
The team are cheerful and always ask if their is anything 'different' to do.
Honest and trustworthy."

REPORT THIS REVIEW

Review 21 May 2018 Recommended by customer in NR35 business ALR Cleaning Services https://www.referenceline.com/cleaners_cleaning_services-in-bungay-alrcleaningservices-60147

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The price represents value for money

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Customer Review

General house cleaning.
2 hour weekly.

"Entirely satisfactory.
Flexible response to changes of routine.
A friendly efficient service."

REPORT THIS REVIEW

Review 24 Mar 2017 Recommended by customer business ALR Cleaning Services https://www.referenceline.com/cleaners_cleaning_services-in-bungay-alrcleaningservices-60147

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The price represents value for money

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Customer Review

End of tenancy clear.

"Fantastic job completed."

REPORT THIS REVIEW

Review 24 Mar 2017 Recommended by customer in NR35 business ALR Cleaning Services https://www.referenceline.com/cleaners_cleaning_services-in-bungay-alrcleaningservices-60147

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The price represents value for money

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Guarantee

Yes

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

Weekly house cleaning and washing and ironing.

"Fantastic!!"

REPORT THIS REVIEW

Review 9 Mar 2017 Recommended by customer in NR34 business ALR Cleaning Services https://www.referenceline.com/cleaners_cleaning_services-in-bungay-alrcleaningservices-60147

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Service	10/10
The team was friendly, helpful, considerate and professional

Value	8/10
The price represents value for money

Show All

Customer Review

General house work. Cleaning, dusting, bed changing, washing floor, etc.

"Everything done well. Always really to do with "extras" who needed cheerful and hard working team."

REPORT THIS REVIEW

Review 7 Sep 2015 Recommended by customer business ALR Cleaning Services https://www.referenceline.com/cleaners_cleaning_services-in-bungay-alrcleaningservices-60147

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The price represents value for money

Show All

Customer Review

Cleaning offices.

"100% reliable, great quality of work, 100% trustworthy. Very in depth cleaning every visit."

REPORT THIS REVIEW

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