Out of the Gutter Property Cleaning & Maintenance Solutions

Waratah, The Street, Bawdeswell
Dereham
Norfolk
NR20 4RT

Cleaners - Cleaning Services

Listed under:  Cleaners / Home Cleaning Services - Domestic, Commercial Property Maintenance, Conservatory Cleaning, End of Tenancy Clean, Gutter Cleaners / Gutter Cleaning, Gutters / Guttering, Pressure Washing Patios/Decks/Driveways, Property Maintenance, Window Cleaners / Window Cleaning
100% recommended   Rating 9.8/10
484 reviews since 2010
 
Satisfaction Ratings
 
Overall Rating
9.8 /10 Overall Rating 9.8/10
Based on 484 reviews since 2010
 
 
 
Quality 9.8/10 Quality Rating 9.8
The quality of the work was as expected and agreed

 
Tidy 9.9/10 Tidy Rating 9.9
There was little disruption and the site was left clear and tidy

 
Service 9.9/10 Service Rating 9.9
The team was friendly, helpful, considerate and professional

 
Value 9.6/10 Value Rating 9.6
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Firm provided a detailed invoice covering work and costs. Arrived on the agreed day carried out the work had on excellent standard. They were efficient and courteous. Very pleased with the service ...."   more
 
" Roy was brilliant, he answered questions quickly and kept in touch so we knew where we were. They were good value for money and very friendly."   more
 
" Sam was excellent! A very hardworking and courteous young man. "   more
 
" Due to ignorance I hadn't had my solar panels cleaned yearly. They were fantastic and worked until the job was done!"   more
 
About Us


Rafe from Out of the Gutter explains how the Trusted Trader scheme and Referenceline's feedback are now a key part of his business.
     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Charges: 100%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 99%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Payment: 95%
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 100%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Invoice: 99%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
 
Guarantee: 83%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

arrived 11
C 19
certainly 11
class 11
clean 27
cleaned 19
cleaning 12
cleared 10
conservatory 11
courteous 18
definitely 28
delighted 15
efficient 37
efficiently 14
excellent 92
explained 14
extremely 26
fantastic 12
finish 13
friendly 91
friends 19
future 10
good 88
Great 25
gutter 24
gutters 24
happy 38
hard 21
helpful 29
Highly 39
looks 11
manner 15
money 11
people 13
pleasant 23
pleased 54
pleasure 10
polite 43
professional 90
quality 11
Rafe 42
Really 16
Reasonable 10
recommend 94
satisfied 25
service 101
standard 33
Team 30
thorough 20
tidy 30
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 9 May 2019
Recommended by customer in NR6
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Pressure wash rear patio
Pressure wash side path and front brick weave drive
Resend block paving
Re point rear patio.
 
Cost: £516

"Firm provided a detailed invoice covering work and costs.
Arrived on the agreed day carried out the work had on excellent standard.
They were efficient and courteous.
Very pleased with the service and will use them again."
 
 
 
 
Team:
Rafe Sam
 
 
 


Review 1 May 2019
Recommended by customer in NR3
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Carry out replacement
front guttering and down pipe
Clear vent brick, remove soil
Re-cement rear valley
 
Cost: £366

"Roy was brilliant, he answered questions quickly and kept in touch so we knew where we were. They were good value for money and very friendly."
 
 
 
 
Team:
Rafe Tony
 
 
 


Review 25 Apr 2019
Recommended by customer in NR21
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Guttervac and clean all
Gutters and down pipes
Clean conservatory and all
Windows on house
Clean garage door, gable ends and veranda railings
 
Cost: £439

"Sam was excellent!
A very hardworking and courteous young man. "
 
 
 
 
Team:
Sam
 
 
 


Review 15 Apr 2019
Recommended by customer in NR17
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Guttervac and clean all gutters and downpipes.
Clean all solar panels.
 
Cost: £150

"Due to ignorance I hadn't had my solar panels cleaned yearly.

They were fantastic and worked until the job was done!"
 
 
 
 
Team:
Sam
 
 
 


Review 9 Apr 2019
Recommended by customer in NR8
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Gutter vac rear three storey house, wash gutter, fascia, soffit with 100% pure water.
Supply and fit leaf guard.
 
Cost: £126
 
 
Team:
Rafe
 
 
 


Review 1 Apr 2019
Recommended by customer in NR9
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
GutterVAC all house
Gutters and Downpipe
Clean with pure water. Gutter, Soffit, Fascia
 
Cost: £273

"Work carried out quickly and efficiently. Team were friendly and all work met expectations."
 
 
 
 
Team:
Rafe Sam
 
 
 


Review 1 Apr 2019
Recommended by customer in NR00
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Carry out repair/replacement to 2 unions, gutter VAC front rear of property. Wash gutter, fascia, soffit with 100% pure water. min call out charge inc parts.
 
Cost: £90

"Both extremely polite and did job asked to do plus a bit more. Very happy and would recommend."
 
 
 
 
Team:
Rafe Sam
 
 
 


Review 28 Mar 2019
Recommended by customer in NR19
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Guttervac all gutters on house, Garage, conservatory wash with pure water clean conservatory supply and fit hedge hog gutter brush.
 
Cost: £327
 
 
Team:
Rafe Sam
 
 
 


Review 25 Mar 2019
Recommended by customer in NR20
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Fit nest stop device to gable ends.
 
Cost: £114

"A job well done and would recommend to friends and neighbors. "
 
 
 
 
Team:
Sam
 
 
 


Review 21 Mar 2019
Recommended by customer in nr63
 My Age: 60 - 69 
 I'm: Male 

 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replace Gutters and down pipes and paint some downpipes. Cleaning roof of moss.
 
Cost: £8500
 

"I would recommend this form to others."
 
 

Moss clearance

Painted hopper

Painted downpipe

Painted downpipe 2

Painted ornate hopper

Painted downpipes 3
Genuine Reviews:
We only publish images & captions that have been supplied by the business and approved by the customer, so you can be sure that they are genuine and respect the customer privacy.
 
Team:
Rafe
 
 
 


Review 18 Mar 2019
Recommended by customer in NR9
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Carry out works inc painting.
Windows cleaned inside and out
Gutters cleared / cleaned replace roof tiles.
 
Cost: £1289

"All done efficiently and according to offer. "
 
 
 
 
Team:
Rafe Sam Clair Tony Ella
 
 
 


Review 15 Mar 2019
Recommended by customer in NR19
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Gutter Vac and clean all gutters and downpipes. clean all gable ends. supply and fit leaf guards.
 
Cost: £222

"Efficiently carried out the work requested. Further visit to be arranged to complete problem with drain pipe."
 
 
 
 
Team:
Sam
 
 
 


Review 4 Mar 2019
Recommended by customer in NR25
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Guttervac and clean all
Gutters and down pipes
clean conservatory roof
 
Cost: £225

"Perfectly happy as usual"
 
 
 
 
Team:
Sam
 
 
 


Review 25 Feb 2019
Recommended by customer in NR20
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Gutter VAC all house
Gutters wash down with pure water to gutter, fascia, Soffit, clean 2 gable ends wash all windows/doors FOC
 
Cost: £190

"Very courteous on time and to quote plus it was agreed to add the barge boards to be cleaned which included an extra cost which was agreed
Work was done very well and looked a lot better after they had finished
Very impressed
10/10 all need very good "
 
 
 
 
Team:
Rafe Sam Tony
 
 
 


Review 25 Feb 2019
Recommended by customer in NR21
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
To clean out and wash gutters and undertake any minor repairs
 
Cost: £120
 

"Great service,friendly, on time to high quality, good job done and will have them back for the next cleaning, thank you."
 
 

Jan 2019 OOTG GutterVac cleaning to property incl. minor repair

Jan 2019 OOTG 100% pure water cleaning to identified areas in need

Jan 2019 OOTG Gully clearance & attended to minor seal and end cap repair
Genuine Reviews:
We only publish images & captions that have been supplied by the business and approved by the customer, so you can be sure that they are genuine and respect the customer privacy.
 
 
 


Review 17 Feb 2019
Recommended by customer in NR8
 My Age: 60 - 69 
 I'm: Male 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Remove hedge Hog clean, return gutter vac clear/clean all gutters fascia and soffits. Repair unions and adjust. Install new down pipe to front.
 
Cost: £515

"'Out of the gutter' are staff of excellence! an absolute 100% professional job is achieved- they say; they do " exactly what it says on the tin!" I would highly recommend them. We will definitely employ them again! Hard working; extremely tidy; we are delighted with their results!"
 
 
 
 
Team:
Rafe Sam
 
 
 


Review 15 Feb 2019
Recommended by customer in NR14
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Clear blocked downpipe
check all other downpipes
 
Cost: £114

"very pleased with the way the job was done, the young man was very conscientious. "
 
 
 
 
Team:
Sam
 
 
 


Review 4 Feb 2019
Recommended by customer in NR21
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Show All
 
 
Customer Review
 
Gutter vac all house gutters and downpipes washdown with pure water.
Supply fit replacement gutter to conservatory.
 
Cost: £321

"As a window living alone, I felt I could thank this company to deal with the necessary work in a proper manner.
They remained cheerful on a very cold day!"
 
 
 
 
Team:
Rafe
 
 
 


Review 4 Feb 2019
Recommended by customer in NR5
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Gutter vac and clean all gutters on house and conservatory clear and clean all downpipes. Clear conservatory roof of moss.
 
Cost: £210
 
 
Team:
Sam
 
 
 


Review 31 Jan 2019
Recommended by customer in NR3
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Guttervac and clean front
gutters and downpipe.
 
Cost: £114
 
 
Team:
Sam
 
 
 

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