Out of the Gutter Property Cleaning & Maintenance Solutions

Waratah, The Street, Bawdeswell
Dereham
Norfolk
NR20 4RT

Cleaners - Cleaning Services

Listed under:  bird control specialist solutions, Commercial Property Maintenance, Conservatory Cleaning, Drain maintenance, End of Tenancy Clean, External Cleaning Solutions, Gutter Cleaners / Gutter Cleaning, Gutters / Guttering, Pressure Washing Patios/Decks/Driveways, Property Maintenance, Roofline, Window Cleaners / Window Cleaning
99% recommended   Rating 9.8/10
526 reviews since 2010
 
Satisfaction Ratings
 
Overall Rating
9.8 /10 Overall Rating 9.8/10
Based on 526 reviews since 2010
 
 
 
Quality 9.8/10 Quality Rating 9.8
The quality of the work was as expected and agreed

 
Tidy 9.9/10 Tidy Rating 9.9
There was little disruption and the site was left clear and tidy

 
Service 9.9/10 Service Rating 9.9
The team was friendly, helpful, considerate and professional

 
Value 9.5/10 Value Rating 9.5
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Positive comments only. Punctual, polite, friendly reliable much to recommend."   more
 
" Friendly, professional approach Flexible approach to needs of job delivered. Open and honest approach. "   more
 
" Operative Charlie, polite and hardworking. Experience was tainted by invoice email within 24 hours of work telling me that if invoice not paid by day two that daily reminders would be emailed. This f...."   more
 
" As expected, efficient, polite and work completed when stated and for price quoted. Used previously and will use again. "   more
 
About Us


Rafe from Out of the Gutter explains how the Trusted Trader scheme and Referenceline's feedback are now a key part of his business.
     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Charges: 100%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 99%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Payment: 95%
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 100%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Invoice: 99%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
 
Guarantee: 83%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

agreed 13
arrived 14
C 21
certainly 12
class 12
clean 29
cleaned 19
cleaning 14
conservatory 13
courteous 20
definitely 29
delighted 15
efficient 43
efficiently 14
excellent 98
explained 16
extremely 28
fantastic 13
finish 14
friendly 101
friends 21
good 94
great 29
gutter 27
gutters 25
happy 42
hard 22
helpful 32
Highly 41
looks 12
manner 16
money 11
nice 11
people 13
pleasant 24
pleased 57
pleasure 11
polite 50
problem 11
professional 101
quality 12
Rafe 48
Really 16
recommend 105
Satisfied 26
service 109
standard 34
team 34
thorough 23
tidy 32
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 17 Jan 2020
Recommended by customer in NR20
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Guttervac ___ house and mill gutters wash Gutter with pure water supply and fit hedgehog and chips
Fit flashing to side of porch
 
Cost: £711

"Positive comments only.
Punctual, polite, friendly reliable much to recommend."
 
 
 
 
Team:
Rafe Tony
 
 
 


Review 17 Jan 2020
Recommended by customer in IP25
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Gutter vac gutters supply and fit 4 unions.
 
Cost: £196

"Friendly, professional approach
Flexible approach to needs of job delivered.
Open and honest approach. "
 
 
 
 
Team:
Rafe Tony
 
 
 


Review 13 Jan 2020
Recommended by customer in NR10
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Gutter vac and wash down
Gutter / fascia / soffit
Clear clean all downpipes supply and fit 2 leaf guards
 
Cost: £158
 
 
Team:
Rafe Tony
 
 
 


Review 3 Jan 2020
Not Recommended by customer in NR9
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 5/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Guttervac/washdown upper level gutters clear/clean 2 down pipes.
 
Cost: £150

"Operative Charlie, polite and hardworking.
Experience was tainted by invoice email within 24 hours of work telling me that if invoice not paid by day two that daily reminders would be emailed. This felt very threatening! Never had this before so cannot recommended to others."
 
 
 
 
Team:
Charlie
 
 
 


Review 30 Dec 2019
Recommended by customer in NR20
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Gutter vac upper rear gutters blocked with debris wash down with pure water. Clean conservatory roof clean all solar panels.
 
Cost: £270
 
 
Team:
Rafe
 
 
 


Review 28 Dec 2019
Recommended by customer in NR9
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Clean all windows/door on large house
Clean windows and ski/light roof on new extension/conservatory.
 
Cost: £180
 
 
Team:
Rafe Tony
 
 
 


Review 27 Dec 2019
Recommended by customer in NR20
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Gutter VAC all house gutters wash down gutter pasico /soffits with pure water
Vacummed builders debris and moss from repair roof cleaned all windows FOC
 
Cost: £184

"As expected, efficient, polite and work completed when stated and for price quoted. Used previously and will use again. "
 
 
 
 
Team:
Rafe
 
 
 


Review 9 Dec 2019
Recommended by customer in PE33
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Gutter vac all house, garage, summer house gutters/ downpipes. Wash down with pure water. Supply fit guttering to chimney area / downpipe to garage parts to garage.
 
Cost: £482

"Work done as agreed and on time, friendly and professional"
 
 
 
 
Team:
Rafe Tony
 
 
 


Review 9 Dec 2019
Recommended by customer in NR21
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Show All
 
 
Customer Review
 
Gutter vac wash down all gutters upper level wash down supply and fit 2 leaf guards.
Clean garage door foc.
 
Cost: £162

"Professional, Friendly informative- difficult job talked with an experienced ability. Hard working. "
 
 
 
 
Team:
Rafe
 
 
 


Review 5 Dec 2019
Recommended by customer in IP21
 My Age: 70 + 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 8/10
The quality of the work was as expected and agreed
Tidy 7/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 7/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Gutter VAC upper / lower levels inc conservatory wash down gutter, fascia, soffit with 100% pure water clean conservatory roof.
 
Cost: £333

"Work done well, Friendly, punctual.
A problem was caused dusting work. It was sorted the next day even though only minor."
 
 
 
 
Team:
Tony Charlie
 
 
 


Review 29 Nov 2019
Recommended by customer in NR20
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Gutter vac all gutters on main house wash gutter fascia, soffit with pure water
Replaced 4 tiles FOC.
 
Cost: £449

"This job was tip-top"
 
 
 
 
Team:
Rafe Charlie
 
 
 


Review 26 Nov 2019
Recommended by customer in IP25
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Gutter vac house, garbage outbuilding washdown with pure water
clean water all downpipes seal 4 joint.
Realign separated gutter.
Removed fix downpipes
Supply and fit 2 leaf guards
 
Cost: £476

"Rafe and his team were brilliant, professional, efficient and very friendly. I have no problem at all in reconnecting them and their services."
 
 
 
 
Team:
Rafe Tony Charlotte
 
 
 


Review 25 Nov 2019
Recommended by customer in NR10
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
27m and cleaning gutter and fascias.
and cleaning 2 downpipes.
 
Cost: £192

"Initially, more than expected re cost but hadn't had this done for years! very happy with outcome and price in the end. "
 
 
 
 
 
 


Review 4 Nov 2019
Recommended by customer in NR17
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Guttervac all house gutters washdown gutter fascia, soffit with 100% pure water.
Clear and clean 4 block down pipes.
Wash 2 windows upper level foc
 
Cost: £224

"Very good work polite.
Thank you. "
 
 
 
 
Team:
Rafe Charlie
 
 
 


Review 1 Nov 2019
Recommended by customer in PE32
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Clear block gutters on house. Investigate block soak away. Dug up removed debris and replaced back.
 
Cost: £150

"A competent and friendly service.
Thank you. "
 
 
 
 
Team:
Rafe Charlie
 
 
 


Review 28 Oct 2019
Recommended by customer in NR19
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Clean conservatory and gutter VAC rear guttering.
 
Cost: £168

"Once again great service and good job done in friendly professional manner. "
 
 
 
 
Team:
Charlie Tony
 
 
 


Review 27 Oct 2019
Recommended by customer in NR5
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Guttervac all house
Gutters wash gutter / fascia
soffit with pure water. Clean all windows
Clean roof solar panels.
 
Cost: £397

"Always professional, polite, trustworthy.
They go over and above what you'd expect.
I've been using this company for 3 yrs and never disappointed. Thoroughly recommend Rafe!
"
 
 
 
 
Team:
Rafe Charlie
 
 
 


Review 25 Oct 2019
Recommended by customer in NR19
 My Age: 60 - 69 
 I'm: Female 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Supply and fit Hedgehog gutter brush. Supply and fit clips remove minor debris.
 
Cost: £129

"Very impressed with whole experience from obtaining written quote, making appointment to do work, completing the work. Even charged less than quoted!!
Very polite and pleasant men too. "
 
 
 
 
Team:
Rafe Charlie
 
 
 


Review 25 Oct 2019
Recommended by customer in NR10
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Guttervac all house, valley conservatory gutters was down gutter, fascia, soffits using pure water
Clean conservatory
Clean windows
Supply and fit leaf guards.
 
Cost: £261

"Brilliant job.
Everything looks like new and is working like it should no drips, no dribbles. Great!"
 
 
 
 
Team:
Rafe Charlie
 
 
 


Review 22 Oct 2019
Recommended by customer in NR19
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Guttervac all house gutters / downpipes
Clean with pure water. Refix roof tile.
 
Cost: £237
 
 
Team:
Rafe Charlie
 
 
 

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