Nith Valley Cleaning Services Ltd

7 Haining Avenue
Dumfries
Dumfries & Galloway
DG1 3FY

Cleaners - Cleaning Services

Listed under:  Carpet Cleaners / Carpet Cleaning, Cleaners / Home Cleaning Services - Domestic
100% recommended   Rating 9.8/10
39 reviews since 2018
 
Satisfaction Ratings
 
Overall Rating
9.8 /10 Overall Rating 9.8/10
Based on 39 reviews since 2018
 
 
 
Quality 9.8/10 Quality Rating 9.8
The quality of the work was as expected and agreed

 
Tidy 9.9/10 Tidy Rating 9.9
There was little disruption and the site was left clear and tidy

 
Service 9.9/10 Service Rating 9.9
The team was friendly, helpful, considerate and professional

 
Value 9.6/10 Value Rating 9.6
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Happy - No fuss"   more
 
" A thorough and highly professional service from quoting for the work to completion. All work was completed to a very high standard to the agreed specification. We would highly recommend this firm."   more
 
" happy girl with excellent interaction with client which is so important in circumstances. "   more
 
" Lyn at Nith Valley Cleaning has been coming to our house for a number of months to do fortnightly cleans. From the start she was receptive to our needs and met initially to discuss the required cleani...."   more
 
About Us


Nith Valley Cleaning offer a wide range of domestic cleaning solutions across Dumfries and Galloway We specialise in the following:
One-off cleans
Regular weekly / fortnightly domestic cleaning work
End of tenancy cleaning

We offer
Reliable, honest, and hardworking cleaners
Cleaner Holiday / Sickness cover
A full insurance cover
A non-obligational quote

     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Charges: 100%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 100%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Payment: 100%
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 100%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Invoice: 100%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
 
Guarantee: 100%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

agreed 5
approachable 2
arrived 2
Bathrooms 2
cats 2
certainly 2
changes 2
clean 8
cleaner 6
Cleaning 18
coming 3
convenient 3
delighted 3
email 3
enquiry 3
excellent 8
flexible 5
friendly 7
good 5
great 5
Happy 6
hard 3
having 6
highly 9
holiday 3
impressed 3
issues 3
like 3
months 3
needed 4
Nith 12
pleased 4
professional 7
property 4
quality 3
quickly 3
recommend 13
reliable 3
requirements 3
response 6
say 4
service 13
Services 7
set 3
standard 4
standards 3
team 6
Tony 13
Valley 11
working 5
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 8 May 2019
Recommended by customer in DG11
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
1 hour/ work
house cleaning/ tidying
 
Cost: £12

"Happy - No fuss"
 
 
 
 
 
 


Review 3 May 2019
Recommended by customer in DG11
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Deep clean of 4 bedroom house following renovation and building work
 
Cost: £160
 

"A thorough and highly professional service from quoting for the work to completion. All work was completed to a very high standard to the agreed specification. We would highly recommend this firm."
 
 
Team:
Tony and Lynne
 
 
 


Review 23 Apr 2019
Recommended by customer in DG11

 I'm: Male 

 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
all good

"happy girl with excellent interaction with client which is so important in circumstances.
"
 
 
Team:
lyn
 
 
 


Review 17 Apr 2019
Recommended by customer in DG11
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Fortnightly cleans of a family home. Includes living, kitchen, bathroom and bedroom areas. Dusting, hoovering, cleaning, sweeping and mopping is carried out.

"Lyn at Nith Valley Cleaning has been coming to our house for a number of months to do fortnightly cleans. From the start she was receptive to our needs and met initially to discuss the required cleaning regime. Lyn always cleans our house to a high standard, leaving it spotless and exactly how we like it. She uses her initiative and will clean areas that require it. We are delighted with the work Lyn at Nith Valley does for ua and would highly recommend to others."
 
 
Team:
Lyn
 
 
 


Review 10 Apr 2019
Recommended by customer in NE46
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Tony''s team clean and turnaround our holiday cottage between guests. They not only do a great job cleaning, they check the inventory carefully and replenish consumables. So far guests have rated the property 10/10 for cleanliness.

"Tony has been personally involved in setting the standards of the work for our arrangement and the day to day service is delivered by Tara. Both Tony and Tara have a great eye for detail.


Not only does Tony have exacting standards but he will go above and beyond in helping resolve issues that crop us. We live 90 mins drive from the property, so having Tony near by is a great help.


I wouldn't hesitate to recommend Nith Valley Cleaning Services.
"
 
 
Team:
Tara
 
 
 


Review 7 Apr 2019
Recommended by customer in DG1
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Domestic Cleaning

"Excellent workers"
 
 
Team:
Gillian
 
 
 


Review 6 Apr 2019
Recommended by customer in DG2
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Two hour fortnightly clean of bungalow.
 
Cost: £23
 

"Sue, our regular cleaner, cannot be faulted for her industry, punctuality, politeness and willingness. When she was on holiday recently Tony organised a replacement who matched Sue's high standards in every way. Invoices are submitted promptly and payment is straightforward. Excellent service all round!"
 
 
Team:
Sue and Amanda
 
 
 


Review 5 Apr 2019
Recommended by customer in NG24
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
House cleaning after departure of Holiday Let guests.
 
Cost: £120
 

"Tony and his team - usually Karolina - have performed exceptionally well in a tight time frame to return Castleview House to its 5-Star status as demanded by our, occasionally less then 5-Star, guests. Given that the property contains 4 Bathrooms, a large Kitchen and too many ornamental cats, this has been no mean achievement.

Tony's positive response to suggestions for changes and upgrades in service delivery has been especially welcome after the problems experienced with previous cleaners and, whilst Nith Valley's fees are towards the top end of the industry spectrum, we feel that these are wholly justified by the quality of its performance.

"
 
 
Team:
Tony and Karolina
 
 
 


Review 4 Apr 2019
Recommended by customer in DG1
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Fortnightly cleaning
 
Cost: £27
 

"Very happy with the service. Reliable, thorough and convenient. Very good at advising re any eg holiday disruption and offering options for altered dates / times etc"
 
 
Team:
Tony / Stacey / Claire
 
 
 


Review 4 Apr 2019
Recommended by customer in DG2
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
I asked for a deep clean to be done in my elderly fathers house and for fortnightly cleaning to be arranged as he was no longer fit enough to do the cleaning himself. I was very impressed with the professional approach from Tony at our first meeting. The deep clean was carried out and now my father has fortnightly cleans done. My father is at ease with having the lady come into the house - which I think is very important
 
Cost: £53
 

"I telephoned Tony the owner initially to set up a meeting with myself, my elderly father and Tony regarding cleaning the house. It was a very relaxed meeting and put my father at ease. Tony explained what services his firm offered and I told him what my father would like done. Tony said that if there was anything further needed than what was agreed - it would be no problem. Tony explained that he tries to match his cleaners to the person and in my father's case this seems to be the case. As my father is elderly it was important that he is comfortable with a stranger in his home."
 
 
 
 


Review 3 Apr 2019
Recommended by customer in DG1
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
General home cleaning.

"Excellent communication; friendly, flexible & approachable staff; good manager; prompt billing."
 
 
Team:
Rosie, Stacie & Tony
 
 
 


Review 3 Apr 2019
Recommended by customer in DG1
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Domestic home cleaning.

"Friendly and professional service. Swift response to my initial enquiry. Friendly, accommodating and hard working staff. Can not fault the service I receive."
 
 
Team:
Tracy
 
 
 


Review 3 Apr 2019
Recommended by customer in DG13

 I'm: Male 

 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
General house cleaning, hoovering , dusting , washing floors, cleaning indoor Windows etc.

"Tony came and assessed the level of cleaning necessary. We agreed that 3 hours every two weeks would be suitable. He answered all my questions about costs,methods of payment, how he selected staff, reassured me that his staff were appropriately paid and entitled to holidays etc.
Having agreed on a day when the cleaner would start, he decided that Jackie would be a suitable person to do our cleaning. She has now been coming to us every fortnight for the last nine months. She is pleasant, hardworking and flexible, always willing to adjust her routine to fit the tasks needing done.
Tony sends his bill monthly by email and I pay by bank transfer which I find very convenient."
 
 
Team:
Jackie.
 
 
 


Review 9 Mar 2019
Recommended by customer in DG11
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cleaning of rental properties

"We use Nith Valley Cleaning to clean our rental properties. They do a very good job and go out of their way to make life easier for us. We will continue to use them."
 
 
Team:
Tony
 
 
 


Review 9 Mar 2019
Recommended by customer in DG11
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Show All
 
 
Customer Review
 
I bid for a 3 hour cleaning service with Nith Valley cleaning as part of a school fund raiser.

"I was delighted with the work done. Laminate floors downstairs hoovered and washed, downstairs windows cleaned and the bathroom done too.

A super service! Id never one before but was very impressed and would highly recommend."
 
 
Team:
Lyn Willis
 
 
 


Review 30 Nov 2018
Recommended by customer in DG1
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Deep clean of house
 
Cost: £210
 

"We have been very pleased with the quality of the clean and the courteous manner in which it was carried out."
 
 
 
 


Review 20 Nov 2018
Recommended by customer in DG2
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Below Average 
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cleaning a 2 bedroom house town centre. All rooms cleaned. Cooker fridge freezer. Even cleaned few dirty dishes left sitting
 
Cost: £144
 

"Did fantastic job did more than was expecting. Would use again"
 
 
 
 


Review 17 Nov 2018
Recommended by customer in DG12
 My Age: up to 29 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Full internal deep clean of every room in a recently acquired property & office building which had occupied a variety of animals (and their smell) over a 10 year period
 
Cost: £195
 

"Would highly recommend and certainly wouldn't hesitate to use again in the future!"
 
 
 
 


Review 25 Oct 2018
Recommended by customer in DG2
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Full deep clean of my apartment for handback to landlord prior to end of lease
 
Cost: £114
 

"I was referred to Nith Valley Cleaning Services by Briadwoods Estate Agents after I asked for the name of a good, reputable cleaning company.

I must say I was not disappointed. The communications were excellent and I got an immediate response to my inquiry. The work was carried out very professionally, to a very high standard, and I'm delighted with the result.

I would highly recommend Nith Valley Cleaning."
 
 
Team:
Tony, Clare
 
 
 


Review 18 Oct 2018
Recommended by customer in UB10
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Full house cleaning prior to removal.
 
Cost: £141
 

"From my first email approach to completion Tony was easy to deal with, everything was explained. He and Lynn (?) turned up as agreed and did a thoroughly professional job. They brought all the materials with them and after a brief discussion they just got on with the work. I made them a cup of coffee (they didn't ask for it) and took 20 minutes for lunch.

Everything was cleared away and furniture etc put back as I wished.

I can thoroughly recommend this firm.

The property, which I inherited, was formally my parents' home. I have now sold it."
 
 
Team:
Tony and Lynn (?)
 
 
 

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