Retro Industrial Services

113 Fakes Road, Hemsby
Great Yarmouth
NR29 4JL
NR29 4JL

Cleaners - Cleaning Services

Listed under:  Cleaners / Cleaning Services - Commercial, Cleaners / Home Cleaning Services - Domestic
100% recommended   Rating 9.6/10
27 reviews since 2016
 
Satisfaction Ratings
 
Overall Rating
9.6 /10 Overall Rating 9.6/10
Based on 27 reviews since 2016
 
 
 
Quality 9.6/10 Quality Rating 9.6
The quality of the products or services was as expected and agreed

 
Service 9.7/10 Service Rating 9.7
The team was friendly, helpful, considerate and professional

 
Value 9.5/10 Value Rating 9.5
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Polite and efficient. "   more
 
" Excellent job done, really pleased with the way our patio turned out. Would definitely recommend Retro services to anyone. "   more
 
" Very professional and always great service. Julian and team are friendly and carry out a thorough job every time. "   more
 
" Reliable and completed with minimal disruption. Very friendly owner of the business. "   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Charges: 100%
Before starting work, did the firm explain their products, services and charges (incl VAT, where applicable)?
 
Timing: 100%
Before starting work, did the firm explain when the products or services would be provided.?
 
Payment: 96%
Before starting work, did the firm explain how and when to pay?
 
Reliable: 100%
During the work, did the firm keep its promises about costs, timing etc. and agree any changes?
 
Invoice: 76%
On completion, did the firm give you an invoice showing the breakdown of charges (and VAT, where applicable)?
 
Guarantee: 75%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

carpet 2
clean 2
cleaned 2
cleaning 3
difficult 2
efficient 2
Excellent 2
Fantastic 2
friendly 6
good 7
Julian 2
Nice 3
pleased 3
professional 5
quick 2
Reliable 5
Retro 3
Satisfied 2
Service 2
services 2
team 2
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 13 May 2019
Recommended by customer in NR12
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the products or services was as expected and agreed
Service 9/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cleaning of
Carpet
Patio
Conservatory.
 

"Polite and efficient. "
 
 
 
 
Team:
Julian Del Ath
 
 
 


Review 12 Apr 2019
Recommended by customer in NR33
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cleaning windows
 

"Very professional and always great service. Julian and team are friendly and carry out a thorough job every time. "
 
 
 
 
 
 


Review 12 Apr 2019
Recommended by customer in NR33
 My Age: 50 - 59 
 My level of experience of similar services: Above Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cleaned and re-grouted patio. Cleaned driveway.
 

"Excellent job done, really pleased with the way our patio turned out. Would definitely recommend Retro services to anyone. "
 
 
 
 
 
 


Review 23 Nov 2018
Recommended by customer in NR13
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cleaning carpets, garage roof, patio and driveway.
 
Cost: £200

"Reliable and completed with minimal disruption. Very friendly owner of the business. "
 
 
 
 
Team:
Julian
 
 
 


Review 7 Sep 2018
Recommended by customer in NR29
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the products or services was as expected and agreed
Service 9/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Window clean.
Carpet clean.
Oven clean.
Presser washing.
 

"The team was very friendly and helpful."
 
 
 
 
Team:
Julian
 
 
 


Review 29 Jun 2018
Recommended by customer in NR7
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Show All
 
 
Customer Review
 
Clean down fascia and soffit boards.
 

"Very happy with the job. Julian went out of his way to ensure that all soffits and cladding was cleaned down including conservatory. "
 
 
 
 
Team:
Julian
 
 
 


Review 27 Jun 2018
Recommended by customer in NR3
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cleaning caravan and decking.
 

"Fantastic job will have done again. Top bloke. "
 
 
 
 
Team:
Juliun
 
 
 


Review 26 Jun 2017
Recommended by customer in NR31
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Jet wash external
Foot paths, patio, driveway
 
Cost: £220

"Excellent job, very professional friendly. Very satisfied with work."
 
 
 
 
Team:
Julian
 
 
 


Review 6 Jun 2017
Recommended by customer in NR1
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Show All
 
 
Customer Review
 
Cost: £120

"Cleaning an area covered by the 'carpet protech cling film' which created a dirty mark due to having been left on too long. He did a good job cleaning the area twice, the 2 time scrubbing it. If wasn't removed completely but it is certain loads better."
 
 
 
 
Team:
Jullan
 
 
 


Review 31 Jan 2017
Recommended by customer in NR30
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Clean carpets.
 
Cost: £80

"Friendly, good worker. I would use the company again very good."
 
 
 
 
Team:
Julian
 
 
 


Review 23 Jan 2017
Recommended by customer in NR29
 My Age: 40 - 49 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cleaning Carpets.
 
Cost: £60

"Very good and reliable, also quite quick."
 
 
 
 
Team:
Julian
 
 
 


Review 23 Jan 2017
Recommended by customer in NR29
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cleaning gutterings.
 

"Very good, reliable, nice man."
 
 
 
 
Team:
Juilan
 
 
 


Review 19 Jan 2017
Recommended by customer in NR13
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the products or services was as expected and agreed
Service 9/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Carpet cleaning.
 

"Good job and quick and efficient.
Nice person to deal with."
 
 
 
 
Team:
Julian
 
 
 


Review 16 Jan 2017
Recommended by customer in NR10
 My Age: 40 - 49 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cleaned my oven on December 2nd 2016.
 
Cost: £45

"Very professional and courteous and did a fantastic job! Will use again to clean my carpet."
 
 
 
 
Team:
Tulian
 
 
 


Review 16 Jan 2017
Recommended by customer in NR13
 My Age: 50 - 59 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Wash / clean / dry sofa and armchairs.
 

"Very friendly, polite and professional company. Nice and clean work."
 
 
 
 
Team:
Julian
 
 
 


Review 16 Jan 2017
Recommended by customer in NR10
 My Age: 40 - 49 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cleaned my lounge and bedroom carpets.
 
Cost: £75

"Came up good as new! Was well chuffed."
 
 
 
 
Team:
Juilan
 
 
 


Review 21 Dec 2016
Recommended by customer in NR31
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Clean stains on carpet caused by a puppy.
 
Cost: £45

"Before work was carried out it was explained to me that puppy urine is stronger in ammonia and difficult to remove. Red wine spillage came out brilliantly, I consented to the work and very pleased with results. "
 
 
 
 
Team:
Julian Delath
 
 
 


Review 9 Dec 2016
Recommended by customer in NR13
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the products or services was as expected and agreed
Service 9/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Carpet and upholstery cleaning.
 
Cost: £190

"Very pleased with the end product."
 
 
 
 
Team:
Julian De Ath
 
 
 


Review 1 Dec 2016
Recommended by customer in NR15
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Clean two carpets & three piece suite.
 
Cost: £105

"Seems very efficient & trustworthy."
 
 
 
 
 
 


Review 28 Nov 2016
Recommended by customer in NR14
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the products or services was as expected and agreed
Service 9/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Carpet cleaning.
 
Cost: £175
 
 
Team:
Julian
 
 
 

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