The Cleaning Fairies

24 High Street
Lochmaben
Dumfries & Galloway
DG11 1NH

Cleaners - Cleaning Services

Listed under:  Carpet Cleaners / Carpet Cleaning, Cleaners / Cleaning Services - Commercial, Upholstery Cleaners / Upholstery Cleaning
100% recommended   Rating 9.9/10
16 reviews since 2019
 
Satisfaction Ratings
 
Overall Rating
9.9 /10 Overall Rating 9.9/10
Based on 16 reviews since 2019
 
 
 
Quality 9.9/10 Quality Rating 9.9
The quality of the products or services was as expected and agreed

 
Service 9.9/10 Service Rating 9.9
The team was friendly, helpful, considerate and professional

 
Value 9.8/10 Value Rating 9.8
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" I met with Clare previous to her accepting and me giving, her the work. She arrived on time, understood what was required and we agreed how to move forward. The work was completed to an extremely high...."   more
 
" very efficient, very profession and a great service of sociability, couldn't get a better service."   more
 
" Was fair pleased with the results Claire did a favourite job would defo recommend her"   more
 
" The cleaning fairies do a great weekly clean for us. They are very efficient, friendly and communicate well. Highly recommend."   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Charges: 100%
Before starting work, did the firm explain their products, services and charges (incl VAT, where applicable)?
 
Timing: 100%
Before starting work, did the firm explain when the products or services would be provided.?
 
Payment: 100%
Before starting work, did the firm explain how and when to pay?
 
Reliable: 100%
During the work, did the firm keep its promises about costs, timing etc. and agree any changes?
 
Invoice: 100%
On completion, did the firm give you an invoice showing the breakdown of charges (and VAT, where applicable)?
 
Guarantee: 100%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

arrived 2
Claire 6
Cleaning 5
communicate 2
definitely 2
Fairies 4
friendly 5
great 4
happy 2
Highly 3
pleased 2
professional 4
recommend 5
reliable 2
results 3
satisfied 2
service 4
standard 3
team 2
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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1

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Review 9 Mar 2019
Recommended by customer in DG11
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The cleaning carried out by The Cleaning Fairies is outstanding. They are flexible and will tailor their service to your personal needs. Reliable and trustworthy.

"I met with Clare previous to her accepting and me giving, her the work. She arrived on time, understood what was required and we agreed how to move forward. The work was completed to an extremely high standard and satisfied everyone.
Iím happy to recommend The Cleaning Fairies and keen to help a new, local business.
Give them a go, you wonít regret it."
 
 
Team:
Clare Muir
 
 
   Business Reply:

Thank you diane
 


Review 7 Mar 2019
Recommended by customer in DG11
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Regular, cleaning of tidying and general housework as and when required
 
Cost: £12

"very efficient, very profession and a great service of sociability, couldn't get a better service."
 
 
 
 
Team:
Claire Rachel
 
 
 


Review 7 Mar 2019
Recommended by customer in DG12
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Claire did my oven itís was very messy and she did a fab job was well pleased would defo get her again

"Was fair pleased with the results Claire did a favourite job would defo recommend her"
 
 
Team:
Claire muir
 
 
   Business Reply:

Thank you Vicky
 


Review 7 Mar 2019
Recommended by customer in DG11
 My Age: 50 - 59 
 I'm: Male 

 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Weekly house clean.

"The cleaning fairies do a great weekly clean for us. They are very efficient, friendly and communicate well. Highly recommend."
 
 
 
   Business Reply:

Thank you guys
 


Review 6 Mar 2019
Recommended by customer in DG11

 I'm: Male 

 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Claire and her team do a fortnightly clean in my business premises, never have any issues always completed to a high standard . Claire has also done carpet and upholstery cleans for myself, also to a high standard.

"Claire is very understanding and works around you to suit what you need.
Very pleased with all results."
 
 
 
   Business Reply:

thank you nicolle
 


Review 6 Mar 2019
Recommended by customer in DG12

 I'm: Male 

 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Carpet cleaning

"Lovely job. Would use again and recommend. Thank you"
 
 
 
   Business Reply:

thank you rona
 


Review 6 Mar 2019
Recommended by customer in DG11
 My Age: up to 29 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
All aspects of cooker cleaned

"I was delighted with the whole service. I was given a day and time that fit in great for me and the service was carried out to a very high standard. Will definitely have this company back."
 
 
Team:
Claire
 
 
   Business Reply:

thank you lauren
 


Review 6 Mar 2019
Recommended by customer in DG11
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
I had the cleaning faries in as a birthday treat to myself work was carried out to a very high standard and would highly recomend i had my kitchen an bathroom cleaned top to bottom
 
Cost: £30
 

"Highly recomend clair and her team of faries ... very professional polite
Arrived on time cant praise them highly enough"
 
 
Team:
Claire
 
 
   Business Reply:

thank you debra
 


Review 6 Mar 2019
Recommended by customer in DG11
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Quality 8/10
The quality of the products or services was as expected and agreed
Service 9/10
The team was friendly, helpful, considerate and professional
Value 7/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Office weekly clean.

"The cleaning fairies are always very friendly. They provide a good service and work quickly and conscientiously. They communicate well with organising appointments and we are satisfied with the standard of their work."
 
 
Team:
Claire and Rachel
 
 
   Business Reply:

Thank you richard
 


Review 5 Mar 2019
Recommended by customer in DG1
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Domestic cleaning, regular.

"Top notch service."
 
 
 
   Business Reply:

Thank you clorette
 


Review 4 Mar 2019
Recommended by customer in DG11
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cleaned cooker
 
Cost: £30
 

"First Class servise"
 
 
Team:
Clair
 
 
   Business Reply:

Thank you ray
 


Review 4 Mar 2019
Recommended by customer in DG1
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
House clean, once a week

"A positive cleaning experience. Claire is friendly, reliable and does a thorough job. If you have specific requirements or additional requests, Claire always works to fit this in. She is also great with our dog who doesn't like some people!"
 
 
Team:
Claire
 
 
   Business Reply:

Thank you ellen
 


Review 3 Mar 2019
Recommended by customer in DG1
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Dust hoover and mop, clesn both bathrooms and make and empty the bins.
 
Cost: £12
 

"Im really happy with the service, Claire and co do an excellent job. Very professional"
 
 
Team:
Claire Muir
 
 
   Business Reply:

thank you charlene
 


Review 3 Mar 2019
Recommended by customer in DG11
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Fortnightly general house clean.2 cleaners, 1 hour.
 
Cost: £24
 

"The Cleaning Fairies do a great job, are reliable and punctual, and are very friendly and cheerful."
 
 
 
   Business Reply:

thank you sarah
 


Review 2 Mar 2019
Recommended by customer in DG11
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cleaning of 1 carpet in house
 
Cost: £25
 

"Claire was very professional and chatty the 45 mins she was on the house. The carpet had previously been cleaned by myself with a vax several times but wasn't coming up well.
Claire managed to get a 15 year old carpet back to life in 45 mins all happily use her for the other carpets around the house after seeing the results"
 
 
Team:
Claire Muir
 
 
   Business Reply:

thank you paul
 


Review 2 Mar 2019
Recommended by customer in DG11
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Claire and her team carried out a deep clean and ironing in my house. They did a fantastic job. They now come and do a 2 hour weekly clean. Claire is great, friendly and professional. I would definitely recommend.

"Claire and her team make it very easy to deal with them. They take all the pressure and stress off. I can not fault anything they have done in my house. They are friendly and professional. I would definitely recommend"
 
 
Team:
Claire
 
 
   Business Reply:

thank you elaine
 

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