Norfolk Cleaning Ltd

Stanford House, Stanford Tuck Road
North Walsham
Norfolk
NR28 0TY

Cleaners - Cleaning Services

Listed under:  Carpet Cleaners / Carpet Cleaning, Cleaners / Cleaning Services - Commercial, Cleaners / Home Cleaning Services - Domestic, Cleaning animal bedding, Conservatory Cleaning, Curtain Cleaners / Curtain Cleaning, Fascias, Bargeboards & Soffits, Floor Cleaners / Floor Cleaning, Gutter Cleaners / Gutter Cleaning, Hard Floor Cleaning and Treatment, Holiday Home Cleaning & Management, Home Care - Cleaning / Housework, Home Care - Hygiene Cleaning, Home Care - Laundry & Ironing, House Clearance, Mattress Cleaners / Mattress Cleaning, Oven Cleaners, Patio Cleaning, Pressure Washing Patios/Decks/Driveways, Property Clearance, Rug Cleaners / Rug Cleaning, Stone Cleaning, Upholstery Cleaners / Upholstery Cleaning, Vinyl Floor Cleaning, Window Cleaners / Window Cleaning
96% recommended   Rating Norfolk Cleaning Ltd 9/100
76 reviews since 2010
 
Satisfaction Ratings
 
Overall Rating
9 /10 Overall Rating 9.0/10
Based on 76 reviews since 2010
 
 
 
Quality 8.9/10 Quality Rating 8.9
The quality of the work was as expected and agreed

 
Tidy 9.3/10 Tidy Rating 9.3
There was little disruption and the site was left clear and tidy

 
Service 9.4/10 Service Rating 9.4
The team was friendly, helpful, considerate and professional

 
Value 8.5/10 Value Rating 8.5
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" We got The Norfolk Cleaning Group to service the new cottage we were going to move into. Although we agreed on only cleaning carpets and disinfection of two bathrooms, when Gerry arrived we had a look...."   more
 
" The help from the company as to meeting and going through the house and seeing what was required was good. On arrival at the property on moving in day, the carpets were cleaned satisfactorily. The cle...."   more
 
" 2 people-1 hour. Quick, efficient and friendly. Did exactly what I wanted."   more
 
" I Expected the hob and knobs to be gleaming but they didn't look touched. Quite expensive for what it was. Main oven was clean. The team were helpful by dropping the keys back to my home address - Th...."   more
 
 
About Us


Window and Gutter Cleaning
Carpet, Rug and Upholstery Cleaning
Commercial and Office Cleaning
Domestic and Home Cleaning
End of Tenancy Cleaning
Linen and Laundry
Oven Cleaning
Holiday Home Management
Graffiti removal
     
Customer Reviews
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Review 28 Jan 2020
Recommended by customer in NR12
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cottage cleaning.

"We got The Norfolk Cleaning Group to service the new cottage we were going to move into. Although we agreed on only cleaning carpets and disinfection of two bathrooms, when Gerry arrived we had a look at the flat together. She is very professional, trustworthy and honest. She definitely respects what she is doing and is very helpful to the customer. I kindly asked for cleaning of some walls with a lot of stains which we couldn’t reach. During the time they spent in the cottage, Nigel and Matty did an amazing job, including further cleaning of several places they’ve seen dirty. Cottage was literally shining at the end. They worked really quickly and neatly. It’s not easy to find such companies as Norfolk Cleaning Group that are committed to deliver what’s agreed. I definitely recommend The Norfolk Cleaning Group to everyone! And sure, after we move, we will continue to use and recommend their services!"
 
 
Team:
Gerry, Nigel, Matthew
 
 
 


Review 6 Jul 2017
Not Recommended by customer in NR10
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 5/10
The quality of the work was as expected and agreed
Tidy 5/10
There was little disruption and the site was left clear and tidy
Value 5/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We asked for a thorough clean of the property that we were moving into. My husband went around with Sean and told him what we required to be cleaned. Carpets, windows and a thorough house clean.
 
Cost: £672
 

"The help from the company as to meeting and going through the house and seeing what was required was good. On arrival at the property on moving in day, the carpets were cleaned satisfactorily. The cleaning of the property was disappointing. Windows were missed, no skirting had been cleaned at all in the house. Cupboards were missed. The whole clean was very slapdash. Very disappointed."
 
 
 
   Business Reply:

I am very sorry that you were not happy with the clean.

We pride ourselves on doing a good job. The customers were not present during the clean and I have offered to send the cleaners back to meet the requirements of the customer, however they have declined.

Again, I can only apologise that we did not meet their requirements.

Sean Cousens - Operations Director
 


Review 19 Jun 2017
Recommended by customer in NR26
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
General House Cleaning.
 
Cost: £48

"2 people-1 hour.
Quick, efficient and friendly.
Did exactly what I wanted."
 
 
 
 
Team:
Julie Peter
 
 
 


Review 30 May 2017
No Recommendation by customer in NR27
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 4/10
The quality of the work was as expected and agreed
Tidy 5/10
There was little disruption and the site was left clear and tidy
Service 6/10
The team was friendly, helpful, considerate and professional
Value 4/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Oven Clean.
 
Cost: £66

"I Expected the hob and knobs to be gleaming but they didn't look touched. Quite expensive for what it was. Main oven was clean. The team were helpful by dropping the keys back to my home address - Thank you."
 
 
 
 
 
 


Review 29 May 2017
Recommended by customer in NR28
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
To clean 40 large windows.
 
Cost: £36

"Brilliant Service lovely people to deal with in office deliveries jobs done."
 
 
 
 
 
 


Review 6 Apr 2017
Recommended by customer in NR28
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Windows cleaned inside and out.
 
Cost: £68

"The work was carried out efficiently."
 
 
 
 
 
 


Review 29 Mar 2017
Recommended by customer in NR24
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 7/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cleaning and heavers.

Downstairs rooms.
 
Cost: £44

"On the whole very satisfied with the work.

Timekeeping regarding arrival somewhat tardy, but it's difficult to know whether this is because delay in prior job that day or changes to schedules by office staff."
 
 
 
 
 
 


Review 27 Mar 2017
Recommended by customer in NR25
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 8/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cleaning conservatory inside and out.
 
Cost: £84

"Not perfect but very good. Better then I could ever do. The office wasn't good. Initially the man only was washed with cleaning the outside. This was corrected by phone and the job was done as required."
 
 
 
 
 
 


Review 10 Mar 2017
Recommended by customer in NR27
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 6/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cleaning have after builders lad finished their work.
 
Cost: £282

"I was not originally told that the price I was given did not include VAT. This made the total cost _____ expensive. Workforce were very pleasant and efficient."
 
 
 
 
 
 


Review 6 Mar 2017
Recommended by customer in NR12
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Aga master chef oven clean

10 am
 
Cost: £90

"All good,

Thank you

Will use again two people, 4 hours, that's 8 hours of cleaning / brilliant"
 
 
 
 
 
 


Review 28 Feb 2017
Recommended by customer in PE32
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Sheets laundered
 
Cost: £10

"I am very pleased to find a company who makes a good job of laundering one sheate and is happy to do so on an occasional basis."
 
 
 
 
 
 


Review 19 Jan 2017
Recommended by customer in NR11
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We have used the Norfolk Cleaning Company for several years for general household cleaning and on the whole have been happy with the arrangement. It is a reliable service, flexible and willing to meet our requirements. The cleaners are very professional and courteous and do a good job. We also use the laundry service regularly and it is very good indeed. Today we used their oven cleaning service and I would like to say how pleased we are with the result. Our oven looks sparklingly clean and looks like new. Thank you!

"We have used the Norfolk Cleaning Company for several years, but today was the first time we had them clean our oven. Lauren at the company headquarters gave us a price and a time and date for the work. Two cleaners whom we know, as they usually come here to do the household cleaning, turned up to do the oven job. They were professional, courteous and conscientious and did an excellent job. We are very pleased with the result."
 
 
Team:
Zana
 
 
 


Review 17 Nov 2016
Recommended by customer in NR11
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Domestic cleaning.
 

"I have been very happy with the workers and the quality of work done, they have been very thorough, professional and considerate."
 
 
 
 
 
 


Review 8 Nov 2016
Recommended by customer in NR25
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
General cleaning (House).
 
Cost: £44

"We would prefer cleaners to change from outdoor shoes.
If they finish early could they often to do another job. Some of them do this, but others leave early. After all, we are paying for the time!"
 
 
 
 
 
 


Review 8 Nov 2016
Recommended by customer in NR27
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
One bedroom flat, Lounge kitchen. Bathroom paintwork washed polished furniture and dust vacuum everywhere.
Had extra this week
Carpet cleaned £78
Beautifull.
 
Cost: £48

"I am a 78 years old lady and have a bad back. I am very house proud and like things in order, as I can't do this now myself, Norfolk Cleaning do this for me which keep me out of having to go into a home!
They are wonderfull.
Cant fault them.
Marie claude"
 
 
 
 
 
 


Review 7 Nov 2016
Recommended by customer in NR25
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cleaning my bungalow throughout.
 
Cost: £48

"A regular arrangements working two cleaning units of 2 man hours per month. I am very satisfied with this firm."
 
 
 
 
Team:
Alex Galina
 
 
 


Review 3 Nov 2016
Recommended by customer in NR11
 My Age: 50 - 59 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 8/10
The quality of the work was as expected and agreed
Tidy 8/10
There was little disruption and the site was left clear and tidy
Service 8/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Ironing.
 
Cost: £45

"Good service all round would prefer some plastic covers to be used on clothes. Recycling could be better."
 
 
 
 
 
 


Review 30 Oct 2016
Recommended by customer in NR27
 My Age: 70 + 
 My level of experience of similar services: Below Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 8/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
4 hours cleaning per week.
 
Cost: £96
 
 
 
 


Review 24 Oct 2016
Recommended by customer in NR28
 My Age: 50 - 59 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
 
 
 
 


Review 17 Oct 2016
Recommended by customer in NR24
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 7/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Downstairs room only; sometimes cleaning inside windows.
 
Cost: £44

"Generally speaking the workmanship is quite good. Time keeping could be better."
 
 
 
 
 
 

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