Hogg Pneumatic Solutions

4 Saturn Court, Orion Business Park, Tyne Tunnel Trading Estate
North Shields
Tyne and Wear
NE29 7BY

Compressed Air Products & Services

Listed under:  Compressed Air
97% recommended   Rating Hogg Pneumatic Solutions 9.3/100
35 reviews since 2007
 
Satisfaction Ratings
 
Overall Rating
9.3 /10 Overall Rating 9.3/10
Based on 35 reviews since 2007
 
 
 
Effective Support 9.1/10 Effective Support Rating 9.1
They maintain equipment well and fix problems quickly

 
Responsive Personnel 9.6/10 Responsive Personnel Rating 9.6
They are helpful and respond promptly

 
Advice & Expertise 9.6/10 Advice & Expertise Rating 9.6
They give expert advice on legal safety and maintenance issues

 
Meeting Standards 9.3/10 Meeting Standards Rating 9.3
They help us to meet Environmental and Health and Safety standards

 
Value for money 8.8/10 Value for money Rating 8.8
The price represents value for money

 
 
 
Recent Reviews 
 
" Work completed quickly and to a very high standard."   more
 
" Service engineer very good. Availability of parts on time is a major concern."   more
 
" Very good. No issues."   more
 
" Excellent service as always."   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
We have confidence in our supplier because they …
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
BCAS membership: 74%
GENERAL are members of the British Compressed Air Society and comply with the code of conduct
 
Terms & conditions: 81%
GENERAL provide clear terms and conditions
 
Health & safety advice: 94%
GENERAL advise us on Health & Safety or legal considerations
 
Legally compliant equipment: 72%
SALES explain our joint responsibility to source legally compliant equipment
 
Whole life costs: 94%
SALES understand the importance of whole life cost in equipment selection
 
Sustainability: 87%
SALES advise on sustainability and energy consumption improvement
 
Keeping Promises: 0%
SALES keep their delivery promises
 
Genuine Parts: 0%
AFTERMARKET ensure optimum performance and reliability using genuine parts
 
Correct Maintenance: 94%
AFTERMARKET correctly maintain and service equipment to reduce operating costs
 
Hazardous waste: 81%
AFTERMARKET help us to comply with Hazardous Waste obligations
 
Future Requirements: 91%
AFTERMARKET keep us informed on the future service and maintenance regime
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

air 2
Compressor 2
engineer 4
engineers 2
Excellent 6
good 4
Happy 2
helpful 5
problems 2
reliable 3
sales 2
service 13
servicing 2
Thorite 4
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.




Customer Reviews
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Review 10 Jul 2013
Recommended by customer in NE23
 
 
Satisfaction Ratings
 
Effective Support 10/10
They maintain equipment well and fix problems quickly
Responsive Personnel 10/10
They are helpful and respond promptly
Advice & Expertise 10/10
They give expert advice on legal safety and maintenance issues
Meeting Standards 10/10
They help us to meet Environmental and Health and Safety standards
Value for money 10/10
The price represents value for money
Show All
 
 
Customer Review
 
HPC variable speed compressor.
 

"Work completed quickly and to a very high standard."
 
 
 
 
Team:
G Emmonds
 
 
 


Review 25 Jun 2013
Recommended by customer in NE46
 
 
Satisfaction Ratings
 
Effective Support 1/10
They maintain equipment well and fix problems quickly
Responsive Personnel 10/10
They are helpful and respond promptly
Advice & Expertise 10/10
They give expert advice on legal safety and maintenance issues
Meeting Standards 10/10
They help us to meet Environmental and Health and Safety standards
Value for money 5/10
The price represents value for money
Show All
 
 
Customer Review
 
Compair instrument air compressor.
 

"Service engineer very good. Availability of parts on time is a major concern."
 
 
 
 
Team:
Derek Ellis
 
 
 


Review 1 May 2013
Recommended by customer in DL12
 
 
Satisfaction Ratings
 
Effective Support 10/10
They maintain equipment well and fix problems quickly
Responsive Personnel 10/10
They are helpful and respond promptly
Advice & Expertise 10/10
They give expert advice on legal safety and maintenance issues
Meeting Standards 10/10
They help us to meet Environmental and Health and Safety standards
Value for money 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Compressor.
 

"Very good. No issues."
 
 
 
 
Team:
G Emmonds
 
 
 


Review 21 Mar 2013
Recommended by customer in NE27
 
 
Satisfaction Ratings
 
Effective Support 10/10
They maintain equipment well and fix problems quickly
Responsive Personnel 10/10
They are helpful and respond promptly
Advice & Expertise 10/10
They give expert advice on legal safety and maintenance issues
Meeting Standards 10/10
They help us to meet Environmental and Health and Safety standards
Value for money 10/10
The price represents value for money
Show All
 
 
Customer Review
 
CS121 air compressor. HPC 8351 air compressor.
 

"Excellent service as always."
 
 
 
 
Team:
Derek Ellis
 
 
 


Review 14 Feb 2013
Recommended by customer in TS23
 
 
Satisfaction Ratings
 
Effective Support 10/10
They maintain equipment well and fix problems quickly
Responsive Personnel 10/10
They are helpful and respond promptly
Advice & Expertise 10/10
They give expert advice on legal safety and maintenance issues
Meeting Standards 10/10
They help us to meet Environmental and Health and Safety standards
Value for money 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Compressor, air dryers.
 

"Very pleased with the service throughout."
 
 
 
 
Team:
Derek Ellis
 
 
 


Review 2 Feb 2013
Recommended by customer in DH9
 
 
Satisfaction Ratings
 
Effective Support 10/10
They maintain equipment well and fix problems quickly
Responsive Personnel 10/10
They are helpful and respond promptly
Advice & Expertise 10/10
They give expert advice on legal safety and maintenance issues
Meeting Standards 10/10
They help us to meet Environmental and Health and Safety standards
Value for money 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Compressed air supply services.
 

"Thorite service, install and repair all our compressors, dryers, receivers and oil water separators. We find them to be reliable and very informative when carry out work and suggesting solutions to our problems."
 
 
 
 
Team:
G Emmonds
 
 
 


Review 19 Oct 2012
Recommended by customer in NE23
 
 
Satisfaction Ratings
 
Effective Support 9/10
They maintain equipment well and fix problems quickly
Responsive Personnel 10/10
They are helpful and respond promptly
Advice & Expertise 9/10
They give expert advice on legal safety and maintenance issues
Meeting Standards 10/10
They help us to meet Environmental and Health and Safety standards
Value for money 9/10
The price represents value for money
Show All
 
 
Customer Review
 
Work shop air compressor. Worthington Rollair 2500.
 

"Very approachable and well mannered technician, who told us of some problems we might have and told us how and why we should cure them."
 
 
 
 
Team:
G Emmonds
 
 
 


Review 18 Oct 2012
Recommended by customer in TS25
 
 
Satisfaction Ratings
 
Effective Support 10/10
They maintain equipment well and fix problems quickly
Responsive Personnel 10/10
They are helpful and respond promptly
Advice & Expertise 10/10
They give expert advice on legal safety and maintenance issues
Meeting Standards 10/10
They help us to meet Environmental and Health and Safety standards
Value for money 10/10
The price represents value for money
Show All
 
 
Customer Review
 
A R Drier
 

"Excellent service."
 
 
 
 
Team:
G Emmonds
 
 
 


Review 18 Oct 2012
Recommended by customer in TS23
 
 
Satisfaction Ratings
 
Effective Support 10/10
They maintain equipment well and fix problems quickly
Responsive Personnel 10/10
They are helpful and respond promptly
Advice & Expertise 10/10
They give expert advice on legal safety and maintenance issues
Meeting Standards 10/10
They help us to meet Environmental and Health and Safety standards
Value for money 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Compressors and equipment pipe work etc.
 

"Always willing to help even if just a phone conversation. Will visit to suit our times be it early morning or late evening."
 
 
 
 
Team:
G Emmonds
 
 
 


Review 13 Oct 2012
Recommended by customer in NE27
 
 
Satisfaction Ratings
 
Effective Support 10/10
They maintain equipment well and fix problems quickly
Responsive Personnel 10/10
They are helpful and respond promptly
Advice & Expertise 10/10
They give expert advice on legal safety and maintenance issues
Meeting Standards 10/10
They help us to meet Environmental and Health and Safety standards
Value for money 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Air compressor and dryers.
 

"Very happy with our existing customer for our servicing."
 
 
 
 
Team:
G Emmonds
 
 
 


Review 12 Oct 2012
Recommended by customer in NE11
 
 
Satisfaction Ratings
 
Effective Support 9/10
They maintain equipment well and fix problems quickly
Responsive Personnel 10/10
They are helpful and respond promptly
Advice & Expertise 9/10
They give expert advice on legal safety and maintenance issues
Meeting Standards 9/10
They help us to meet Environmental and Health and Safety standards
Value for money 9/10
The price represents value for money
Show All
 
 
Customer Review
 
Service and repairs to asset screw compressor.
 

"Graham, the engineer who services and carrys out any repairs is always very helpful & polite & gives useful advise if needed."
 
 
 
 
Team:
G Emmonds
 
 
 


Review 12 Oct 2012
Recommended by customer in TS18
 
 
Satisfaction Ratings
 
Effective Support 9/10
They maintain equipment well and fix problems quickly
Responsive Personnel 10/10
They are helpful and respond promptly
Advice & Expertise 9/10
They give expert advice on legal safety and maintenance issues
Meeting Standards 10/10
They help us to meet Environmental and Health and Safety standards
Value for money 9/10
The price represents value for money
Show All
 
 
Customer Review
 
 
 
Team:
G Emmonds
 
 
 


Review 12 Oct 2012
Recommended by customer in TS18
 
 
Satisfaction Ratings
 
Effective Support 8/10
They maintain equipment well and fix problems quickly
Responsive Personnel 9/10
They are helpful and respond promptly
Advice & Expertise 9/10
They give expert advice on legal safety and maintenance issues
Meeting Standards 7/10
They help us to meet Environmental and Health and Safety standards
Value for money 7/10
The price represents value for money
Show All
 
 
Customer Review
 
Hydro vane compressor. HPC rotary compressor.
 

"I have used this company for many years and have always been highly satisfied with all the staff, sales and service engineers."
 
 
 
 
Team:
G Emmonds
 
 
 


Review 7 Jan 2012
Recommended by customer in BB11
 
 
Satisfaction Ratings
 
Effective Support 9/10
They maintain equipment well and fix problems quickly
Responsive Personnel 9/10
They are helpful and respond promptly
Advice & Expertise 9/10
They give expert advice on legal safety and maintenance issues
Meeting Standards 9/10
They help us to meet Environmental and Health and Safety standards
Value for money 9/10
The price represents value for money
Show All
 
 
Customer Review
 

"Good helpful staff."
 
 
 
 
 
 


Review 22 Dec 2011
Recommended by customer in DL5
 
 
Satisfaction Ratings
 
Effective Support 8/10
They maintain equipment well and fix problems quickly
Responsive Personnel 9/10
They are helpful and respond promptly
Advice & Expertise 9/10
They give expert advice on legal safety and maintenance issues
Meeting Standards 9/10
They help us to meet Environmental and Health and Safety standards
Value for money 7/10
The price represents value for money
Show All
 
 
Customer Review
 
 
 
Team:
D Ellis
 
 
 


Review 12 Dec 2011
Recommended by customer in DH3
 
 
Satisfaction Ratings
 
Effective Support 8/10
They maintain equipment well and fix problems quickly
Responsive Personnel 8/10
They are helpful and respond promptly
Advice & Expertise 8/10
They give expert advice on legal safety and maintenance issues
Meeting Standards 7/10
They help us to meet Environmental and Health and Safety standards
Value for money 8/10
The price represents value for money
Show All
 
 
Customer Review
 
Excellent
 

"Excellent sales service."
 
 
 
 
 
 


Review 21 Oct 2011
Recommended by customer in SR7
 
 
Satisfaction Ratings
 
Effective Support 10/10
They maintain equipment well and fix problems quickly
Responsive Personnel 10/10
They are helpful and respond promptly
Advice & Expertise 10/10
They give expert advice on legal safety and maintenance issues
Meeting Standards 7/10
They help us to meet Environmental and Health and Safety standards
Value for money 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Compressors hydrovanes x 4 & smart box.
 
 
 
Team:
G Emmonds
 
 
 


Review 19 Oct 2011
Recommended by customer in NE38
 
 
Satisfaction Ratings
 
Effective Support 10/10
They maintain equipment well and fix problems quickly
Responsive Personnel 10/10
They are helpful and respond promptly
Advice & Expertise 10/10
They give expert advice on legal safety and maintenance issues
Meeting Standards 10/10
They help us to meet Environmental and Health and Safety standards
Value for money 6/10
The price represents value for money
Show All
 
 
Customer Review
 
 
 
Team:
G Emmonds
 
 
 


Review 18 Oct 2011
Recommended by customer in DH3
 
 
Satisfaction Ratings
 
Effective Support 10/10
They maintain equipment well and fix problems quickly
Responsive Personnel 10/10
They are helpful and respond promptly
Advice & Expertise 9/10
They give expert advice on legal safety and maintenance issues
Meeting Standards 9/10
They help us to meet Environmental and Health and Safety standards
Value for money 9/10
The price represents value for money
Show All
 
 
Customer Review
 
2 compressor & receivers & treatment.
 
 
 
Team:
G Emmondj
 
 
 


Review 18 Oct 2011
Recommended by customer in DH3
 
 
Satisfaction Ratings
 
Effective Support 9/10
They maintain equipment well and fix problems quickly
Responsive Personnel 10/10
They are helpful and respond promptly
Advice & Expertise 10/10
They give expert advice on legal safety and maintenance issues
Meeting Standards 8/10
They help us to meet Environmental and Health and Safety standards
Value for money 10/10
The price represents value for money
Show All
 
 
Customer Review
 
HPC 1 x CSD 122 SFC, 1 x DSD 1719, 2 x CS121,
 
 
 
Team:
G Emmonds
 
 
 

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