They maintain equipment well and fix problems quickly
Responsive Personnel
9.9/10
They are helpful and respond promptly
Advice & Expertise
9.9/10
They give expert advice on legal safety and maintenance issues
Meeting Standards
9.9/10
They help us to meet Environmental and Health and Safety standards
Value for money
9.8/10
The price represents value for money
Recent Reviews
"
I have been dealing with Addair for many years now and the whole team are super friendly, helpful and efficient. They are always on the end of the phone or email to answer any questions and give advic...."
more
"
I’ve have used AddAir for a few years now, great service overall. The one thing I will say is, if you can try and ask for an engineer called Jake. I’ve have a few of the other engineers come to site, ...."
more
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.
Look for firms with a commitment to asking for feedback - good or bad - from their customers.
We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.
Ask the firm for their side of the story.
We have confidence in our supplier because they …
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.
They are the experts and you should be able to rely on them to help you make decisions.
These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.
BCAS membership: 100%
GENERAL are members of the British Compressed Air Society and comply with the code of conduct
Terms & conditions: 100%
GENERAL provide clear terms and conditions
Health & safety advice: 100%
GENERAL advise us on Health & Safety or legal considerations
Legally compliant equipment: 100%
SALES explain our joint responsibility to source legally compliant equipment
Whole life costs: 100%
SALES understand the importance of whole life cost in equipment selection
Sustainability: 100%
SALES advise on sustainability and energy consumption improvement
Keeping Promises: 100%
SALES keep their delivery promises
Genuine Parts: 100%
AFTERMARKET ensure optimum performance and reliability using genuine parts
Correct Maintenance: 100%
AFTERMARKET correctly maintain and service equipment to reduce operating costs
Hazardous waste: 100%
AFTERMARKET help us to comply with Hazardous Waste obligations
Future Requirements: 100%
AFTERMARKET keep us informed on the future service and maintenance regime
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.
Nobody's perfect and some customers may not be completely sure about the answer.
It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.
A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?
Addair 7
advice 2
compressed 2
engineers 3
Excellent 3
good 4
great 2
help 2
helpful 3
Highly 3
knowledgeable 3
Professional 5
prompt 2
recommend 3
service 9
servicing 2
team 2
unit 2
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.
Review
11 Jul 2023
Recommended
by customer
in pl30
My Age: 40 - 49
I'm: Female
My level of experience of similar services: Below Average
I have known this business: 5 - 10 years
business
GENERAL are members of the British Compressed Air Society and comply with the code of conduct
Health & safety advice
Yes
GENERAL advise us on Health & Safety or legal considerations
Whole life costs
Yes
SALES understand the importance of whole life cost in equipment selection
Sustainability
Yes
SALES advise on sustainability and energy consumption improvement
Keeping Promises
Yes
SALES keep their delivery promises
Genuine Parts
Yes
AFTERMARKET ensure optimum performance and reliability using genuine parts
Correct Maintenance
Yes
AFTERMARKET correctly maintain and service equipment to reduce operating costs
Future Requirements
Yes
AFTERMARKET keep us informed on the future service and maintenance regime
Customer Review
Addair service our compressors and have recently installed some new pipe work for us!
"I have been dealing with Addair for many years now and the whole team are super friendly, helpful and efficient. They are always on the end of the phone or email to answer any questions and give advice! Highly recommend them!"
Review
12 Feb 2023
Recommended
by customer
in TR11
My Age: 50 - 59
I'm: Male
My level of experience of similar services: Experienced
I have known this business: 1 - 5 years
business
GENERAL are members of the British Compressed Air Society and comply with the code of conduct
Terms & conditions
Yes
GENERAL provide clear terms and conditions
Health & safety advice
Yes
GENERAL advise us on Health & Safety or legal considerations
Legally compliant equipment
Yes
SALES explain our joint responsibility to source legally compliant equipment
Whole life costs
Yes
SALES understand the importance of whole life cost in equipment selection
Sustainability
Yes
SALES advise on sustainability and energy consumption improvement
Keeping Promises
Yes
SALES keep their delivery promises
Genuine Parts
Yes
AFTERMARKET ensure optimum performance and reliability using genuine parts
Correct Maintenance
Yes
AFTERMARKET correctly maintain and service equipment to reduce operating costs
Hazardous waste
Yes
AFTERMARKET help us to comply with Hazardous Waste obligations
Future Requirements
Yes
AFTERMARKET keep us informed on the future service and maintenance regime
Customer Review
Maintenance and Repair of our compressed air system.
"I’ve have used AddAir for a few years now, great service overall. The one thing I will say is, if you can try and ask for an engineer called Jake. I’ve have a few of the other engineers come to site, both of them no where near as good. A engineer called Ian has been and honestly has missed quite a few little issues and doesn’t come across professional at all, in fact came across very much patronising. Jake seems to always go the extra mile for you, always sorts out the problem quickly and efficiently, and goes about his work in a 5 star professional manner. But overall as a company, would definitely recommend."
Review
18 Nov 2022
Recommended
by customer
in TR13
My Age: 60 - 69
I'm: Male
My level of experience of similar services: Experienced
I have known this business: Over 10 years
business
Review
19 Jul 2022
Recommended
by customer
in Tr11
My Age: 50 - 59
I'm: Male
My level of experience of similar services: Experienced
I have known this business: 5 - 10 years
business
Review
8 Jun 2022
Recommended
by customer
in TR3
My Age: 30 - 39
I'm: Male
My level of experience of similar services: Experienced
I have known this business: 1 - 5 years
business
GENERAL are members of the British Compressed Air Society and comply with the code of conduct
Terms & conditions
Yes
GENERAL provide clear terms and conditions
Health & safety advice
Yes
GENERAL advise us on Health & Safety or legal considerations
Legally compliant equipment
Yes
SALES explain our joint responsibility to source legally compliant equipment
Whole life costs
Yes
SALES understand the importance of whole life cost in equipment selection
Sustainability
Yes
SALES advise on sustainability and energy consumption improvement
Keeping Promises
Yes
SALES keep their delivery promises
Genuine Parts
Yes
AFTERMARKET ensure optimum performance and reliability using genuine parts
Correct Maintenance
Yes
AFTERMARKET correctly maintain and service equipment to reduce operating costs
Hazardous waste
Yes
AFTERMARKET help us to comply with Hazardous Waste obligations
Future Requirements
Yes
AFTERMARKET keep us informed on the future service and maintenance regime
Customer Review
Repair of current compressor unit and install of a brand new BOGE compressor and pipework modification.
"Excellent response to a call out regarding an equipment failure and advice and communication about purchase and installation of a new unit. Professional and knowledgeable service.
We are very happy using Addair as our compressed air service engineers and support."
Review
21 Dec 2021
Recommended
by customer
in TR27
My Age: 30 - 39
I'm: Male
My level of experience of similar services: Above Average
I have known this business: 5 - 10 years
business
Review
9 Nov 2021
Recommended
by customer
in TR20
My Age: 40 - 49
I'm: Male
My level of experience of similar services: Experienced
I have known this business: Over 10 years
business
Review
26 Oct 2021
Recommended
by customer
in TR3
My Age: 30 - 39
I'm: Male
My level of experience of similar services: Above Average
I have known this business: 1 - 5 years
business
Review
10 Sep 2021
Recommended
by customer
in tr15
My Age: 50 - 59
I'm: Male
My level of experience of similar services: Experienced
I have known this business: Over 10 years
business
GENERAL are members of the British Compressed Air Society and comply with the code of conduct
Terms & conditions
Yes
GENERAL provide clear terms and conditions
Health & safety advice
Yes
GENERAL advise us on Health & Safety or legal considerations
Legally compliant equipment
Yes
SALES explain our joint responsibility to source legally compliant equipment
Whole life costs
Yes
SALES understand the importance of whole life cost in equipment selection
Sustainability
Yes
SALES advise on sustainability and energy consumption improvement
Keeping Promises
Yes
SALES keep their delivery promises
Genuine Parts
Yes
AFTERMARKET ensure optimum performance and reliability using genuine parts
Correct Maintenance
Yes
AFTERMARKET correctly maintain and service equipment to reduce operating costs
Hazardous waste
Yes
AFTERMARKET help us to comply with Hazardous Waste obligations
Future Requirements
Yes
AFTERMARKET keep us informed on the future service and maintenance regime
Customer Review
Annual service to our air compressor
"Add Air contacted us to book the service which is always good as we are busy and servicing and repairs can easily be over looked so this is very helpful. Feel confident the unit is serviced to the required standard and have no complaints, great service"
Review
10 Jun 2021
Recommended
by customer
in TR15
I'm: Male
My level of experience of similar services: Experienced
I have known this business: 1 - 5 years
business
GENERAL are members of the British Compressed Air Society and comply with the code of conduct
Terms & conditions
Yes
GENERAL provide clear terms and conditions
Health & safety advice
Yes
GENERAL advise us on Health & Safety or legal considerations
Legally compliant equipment
Yes
SALES explain our joint responsibility to source legally compliant equipment
Whole life costs
Yes
SALES understand the importance of whole life cost in equipment selection
Sustainability
Yes
SALES advise on sustainability and energy consumption improvement
Keeping Promises
Yes
SALES keep their delivery promises
Genuine Parts
Yes
AFTERMARKET ensure optimum performance and reliability using genuine parts
Correct Maintenance
Yes
AFTERMARKET correctly maintain and service equipment to reduce operating costs
Hazardous waste
Yes
AFTERMARKET help us to comply with Hazardous Waste obligations
Future Requirements
Yes
AFTERMARKET keep us informed on the future service and maintenance regime
Customer Review
Maintaining, servicing and replacing as necessary our compressed air systems.
"Addair have provided maintenance and servicing on our compressed air systems for over 10 years, we have always had a good relationship and found them to be very professional."
Review
14 May 2021
Recommended
by customer
in TR18
My Age: 50 - 59
I'm: Male
My level of experience of similar services: Experienced
I have known this business: Over 10 years
business
Review
22 Mar 2021
Recommended
by customer
in TR16
My Age: 60 - 69
I'm: Male
My level of experience of similar services: Average
I have known this business: 1 - 5 years
business
Review
24 Feb 2021
Recommended
by customer
in LS11
My Age: 50 - 59
I'm: Male
My level of experience of similar services: Experienced
I haven't used this business before
business
GENERAL are members of the British Compressed Air Society and comply with the code of conduct
Customer Review
Addair carried out a subcontract minor repair for me at a customer site which is over 300 miles from our base - the work was carried out the same day as requested with no fuss. Costs were provided upfront which wasalso helpful for me and my customer
Excellent service.
"Customer reported condensate leak from OWS - concerend about a slip risk. I rang Addair and they agreed to attend site asap - required parts were ex-stock and the repair was carried out without any fuss - very prompt service"
