Norwich Computers

157-159 Magdalen Street
Norwich
Norfolk
NR3 1NF

Computer Maintenance & Repairs

Listed under:  CCTV Installation & Service, Computer Sales, Computer Services, Computer Training, Data Recovery
100% recommended   Rating 10/10
18 reviews since 2018
 
Satisfaction Ratings
 
Overall Rating
10 /10 Overall Rating 10.0/10
Based on 18 reviews since 2018
 
 
 
Quality 9.9/10 Quality Rating 9.9
The quality of the products or services was as expected and agreed

 
Service 10/10 Service Rating 10.0
The team was friendly, helpful, considerate and professional

 
Value 10/10 Value Rating 10.0
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Fast repair. "   more
 
" Very approachable and eager to be a good time, which they certainly appear to be, and friendly fast, quality and efficient service. "   more
 
" The work was carried out in the time given and I received a call to inform me the device was ready. I have had two minor problems fixed with no charge mode. The staff are happy to spend time and expl...."   more
 
" Excellent service Could not fault"   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Charges: 100%
Before starting work, did the firm explain their products, services and charges (incl VAT, where applicable)?
 
Timing: 100%
Before starting work, did the firm explain when the products or services would be provided.?
 
Payment: 87%
Before starting work, did the firm explain how and when to pay?
 
Reliable: 100%
During the work, did the firm keep its promises about costs, timing etc. and agree any changes?
 
Invoice: 93%
On completion, did the firm give you an invoice showing the breakdown of charges (and VAT, where applicable)?
 
Guarantee: 90%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

Andy 2
Chris 2
computer 4
computers 2
efficient 2
Excellent 5
explain 2
Fast 2
friendly 8
good 2
happy 2
knowledgeable 2
laptop 3
Norwich 3
prompt 2
received 2
repair 3
service 8
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
Sort:        

1

Budget:  


Review 5 Apr 2019
Recommended by customer in NR12
 My Age: 70 + 
 My level of experience of similar services: Experienced 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Repair to Ipad screen.
 
Cost: £65

"Fast repair. "
 
 
 
 
Team:
1
 
 
 


Review 3 Apr 2019
Recommended by customer in NR2
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
New HP laptop screen.
 
Cost: £85

"Very approachable and eager to be a good time, which they certainly appear to be, and friendly fast, quality and efficient service. "
 
 
 
 
 
 


Review 1 Apr 2019
Recommended by customer in NR3
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Pull SD card and fully reset and update to latest OS
 
Cost: £47

"The work was carried out in the time given and I received a call to inform me the device was ready.
I have had two minor problems fixed with no charge mode. The staff are happy to spend time and explain. They are polite and cheerful.
Excellent Service. "
 
 
 
 
 
 


Review 1 Apr 2019
Recommended by customer in NR7
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Service of PC
 
Cost: £85

"Excellent service
Could not fault"
 
 
 
 
 
 


Review 15 Mar 2019
Recommended by customer
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
No worker repair, bought a Laptop excellent service
 
Cost: £325

"Excellent service, Confident in the business"
 
 
 
 
 
 


Review 4 Mar 2019
Recommended by customer in NR7
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £97

"Norwich computers have done an amazing job in basically rebuilding my laptop. I have now got a 'new' laptop for less than 100.
Everyone I dealt with was friendly and helpful and I was kept informed of what needed doing and the cost of the work."
 
 
 
 
 
 


Review 22 Feb 2019
Recommended by customer in NR3
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Rescue external hard drive circuit board from faulty case- put in new case.
 
Cost: £25

"They were friendly, worked efficiently and only charged for the part, not the labour. "
 
 
 
 
 
 


Review 11 Feb 2019
Recommended by customer in NR3
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
 
 
 
 


Review 22 Jan 2019
Recommended by customer in NR27
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Clearing off old incomplete program and replacing with new software
 
Cost: £47

"As usual- Friendly service, prompt, expert and reasonable prices."
 
 
 
 
Team:
Chris
 
 
 


Review 7 Jan 2019
Recommended by customer in NR18
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 8/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Fix broken laptop
Re install printer
 
Cost: £62

"Work done as requested
Team friendly and helpful
Very good price for work done
"
 
 
 
 
Team:
Chris
 
 
 


Review 7 Dec 2018
Recommended by customer in NR3
 My Age: 60 - 69 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"We have used Norwich computers several times for work related to our laptop. We have also ring for advice over the phone. We have always found the staff welcoming, friendly, efficient and very knowledgeable. "
 
 
 
 
Team:
T
 
 
 


Review 25 Sep 2018
Recommended by customer in NR3
 My level of experience of similar services: Beginner 
 
 
Satisfaction Ratings
 
Service 10/10
The team was friendly, helpful, considerate and professional
Show All
 
 
Customer Review
 

"I visited the computer ship to ask for some help as we had lost a couple of things on our computer.
The nice young man found the two items again and also put as back on tracks.
He was very helpful."
 
 
 
 
Team:
Andy Chris
 
 
 


Review 14 Sep 2018
Recommended by customer in NR3
 My Age: 50 - 59 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replace 2 fans
 
Cost: £74

"Chris the owner is very helpful and is more than happy to give advise. The work was done promptly and my laptop came back in perfect condition. "
 
 
 
 
 
 


Review 6 Sep 2018
Recommended by customer in NR3
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Dec 2016
Provision of P.C initially.
August 2018
Connecting new printer and various niggles with my computer and provision of a set of speaker.
 
Cost: £62

"I received knowledgeable but very clear guidance as the choice of my new P.C. This was delivered in a friendly manner but professionally allowing me to not be overwhelmed by the information on something I have limited knowledge.
Connecting my new printer was executed speedily and confidentially despite the process being complex.
My various question concerning my P.C were answered clearly and respectful.
Both Chris and Andy are very knowledgeable but with a friendly manner they explain the complexities of the computer world.
So that it is easier to understand."
 
 
 
 
Team:
Andy Chris
 
 
 


Review 24 Aug 2018
Recommended by customer in NR4
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replace laptop 17" screen and repair non-working keyboard.
 
Cost: £122

"Excellent standard of work and personal service- much more so than with 'corporate' organisations/companies, with whom the customer service is (I have found)less personal, less customer focused Claris and Andy at computer service Norwich Ltd. Care about what they do and therefore I trust them! "
 
 
 
 
Team:
Ndy Chris
 
 
 


Review 23 Aug 2018
Recommended by customer in NR18
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Nexus 7 repair(charger socket and check charger cable).
 
Cost: £47

"Extremely competent service, friendly, helpful and prompt repair service. Very pleased, would definitely recommend. "
 
 
 
 
 
 


Review 21 Aug 2018
Recommended by customer in NR8
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Complete overhaul of computer including parts.
 
Cost: £67

"Excellent service from start to finish for computer repair."
 
 
 
 
Team:
Chris Andy
 
 
 


Review 20 Aug 2018
Recommended by customer in NR3
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Work on updating the computer I purchased from the company a year or so ago.
 
Cost: £20

"The staff are always very helpful and understanding and they do the work in the time agreed."
 
 
 
 
 
 

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