R L S Computer Services Ltd

16 Clapper Lane, Clenchwarton
Kings Lynn
Norfolk
PE34 4AW

Computer Services

Listed under:  Computer Maintenance & Repairs, Computer Sales, Computer Services, IT Services / IT Support
100% recommended   Rating R L S Computer Services Ltd 9.6/100
82 reviews since 2010
 
Satisfaction Ratings
 
Overall Rating
 9.6 /10 Overall Rating 9.6/10
Based on 82 reviews since 2010
 
 
 
Quality 9.6/10 Quality Rating 9.6
The quality of the products or services was as expected and agreed
 
Service 9.7/10 Service Rating 9.7
The team was friendly, helpful, considerate and professional
 
Value 9.5/10 Value Rating 9.5
The price represents value for money
 
 
 
Recent Reviews 
 
" Laptop arrived well packaged on day expected and looks like brand new."   more
 
" First class service. Very good communication and explanation of fault, very knowledgeable and helpful. Thoroughly recommended."   more
 
" Work was completed successfully and speedily, and within the cost frame work agreed beforehand."   more
 
" I found both Rob and Tom very helpful and explained how things worked. Excellent."   more
 
About Us

Professional trouble free computing for the home user.
     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.
 
Charges: 97%
Before starting work, did the firm explain their products, services and charges (incl VAT, where applicable)?
 
Timing: 97%
Before starting work, did the firm explain when the products or services would be provided.?
 
Payment: 96%
Before starting work, did the firm explain how and when to pay?
 
Reliable: 99%
During the work, did the firm keep its promises about costs, timing etc. and agree any changes?
 
Invoice: 99%
On completion, did the firm give you an invoice showing the breakdown of charges (and VAT, where applicable)?
 
Guarantee: 92%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

advice 2
answered 2
Brilliant 2
caring 2
class 5
Clearly 2
collected 2
computer 10
Computers 5
contract 2
courteous 2
customer 2
definitely 4
efficient 6
elderly 3
equipment 2
Excellent 16
explained 10
explains 2
explanation 4
Extremely 2
Fantastic 2
fast 3
fault 3
finish 2
friendly 9
fully 2
good 7
Great 4
having 2
help 4
helpful 12
highly 2
informative 2
informed 2
knowledgeable 4
Laptop 2
let 2
like 2
looked 2
Lucas 4
need 2
pleased 5
problem 4
professional 8
recommend 7
recommended 4
RLS 10
service 39
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 26 Oct 2022
Recommended by customer in CM8
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Supply of reconditioned laptop
 

"Laptop arrived well packaged on day expected and looks like brand new."
 
 
 
 
 
 

Review 6 Oct 2022
Recommended by customer in PE34
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Repair to printer plus upgrade to laptop.
 

"First class service. Very good communication and explanation of fault, very knowledgeable and helpful.
Thoroughly recommended."
 
 
 
 
 
 

Review 21 Sep 2022
Recommended by customer in PE30
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Upgrade to PC.
Complete health check
 

"Work was completed successfully and speedily, and within the cost frame work agreed beforehand."
 
 
 
 
Team:
Tom Rob L4cas
 
 
 

Review 13 Aug 2022
Recommended by customer in PE30
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Health check on Laptop
Updating tablet and telephone
 

"I found both Rob and Tom very helpful and explained how things worked. Excellent."
 
 
 
 
 
 

Review 13 Aug 2022
Recommended by customer in PE38
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Clean internal workings. Improved contacts within computer.
General service and check.
Returned a fully working PC which was previously not booting up.
 

"A complete quote was not given at the start as it was not clear what the problem was.
All staff were very friendly, gave a detailed explanation of the work done and answered all our questions."
 
 
 
 
 
 

Review 3 Mar 2022
Recommended by customer in PE34
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Computer yearly service
 

"This company has always looked after my computer and the service has been excellent."
 
 
 
 
 
 

Review 28 Jun 2021
Recommended by customer in PE34
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
 
 
 
 

Review 17 Jun 2021
Recommended by customer in PE34
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Updating of desktop and laptop computers.
 

"Excellent service - highly recommended."
 
 
 
 
 
 

Review 26 Feb 2021
Recommended by customer in PE12
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The price represents value for money
Show All
 
 
Customer Review
 
Computer service.
Part of regular payment plan.
 
 
 
Team:
Thomas Rob
 
 
 

Review 22 Feb 2021
Recommended by customer in PE34
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Error on Computer. Reverted it from windows 8.1 to 8
 

"He explained things in language I could understand.Upgraded to windows 10. They even collected my computer from home.
Brilliant service."
 
 
 
 
Team:
Rob Lucas
 
 
 

Review 23 Nov 2020
Recommended by customer in PE37
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Update laptop, expand memory, fix windows issues.
 

"Professional, helpful, polite and courteous. Extremely helpful and explained well."
 
 
 
 
Team:
Tom Rob
 
 
 

Review 2 Nov 2020
Recommended by customer in PE34
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Problem with charging.
 

"No fault found - a mystery, but the firm only charged for what they did. I had prepared for a bigger outlay and was pleased they were honest and said it would not be necessary."
 
 
 
 
Team:
Rob Tom
 
 
 

Review 13 Sep 2020
Recommended by customer in PE34
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Salvage bust computer
 
 
 
 
 

Review 21 Aug 2020
Recommended by customer in PE34
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
New screen on laptop
 

"Excellent service"
 
 
 
 
 
 

Review 13 Aug 2020
Recommended by customer in PE34
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Fault on PC.
 

"Good efficient service."
 
 
 
 
 
 

Review 13 Jul 2020
Recommended by customer in PE34
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Computer was not starting up mechanics repaired.
 

"Rob gave excellent advice on my computer and guidance going forward. (I have an out of date computer) Fantastic service, even opened up early in order I could drop off unit outside opening times to accomodate my work schedule."
 
 
 
 
Team:
Rob Tom
 
 
 

Review 3 Mar 2020
Recommended by customer in PE34
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Blue screen of death. Booting and stability problem.
 

"Very friendly. Knowledgeable -could do with a little sign on wooden peace saying 'reception' Just to direct new customers to the office and not the house."
 
 
 
 
 
 

Review 28 Feb 2020
Recommended by customer in PE34
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Re-connection of my new router to my solar/panel monitoring system

"RLS Computer services has always provided me with extremely prompt efficient friendly service. No problem is insoluble to them and I wouldn't want to be without their support."
 
 
 
 

Review 18 Feb 2020
Recommended by customer in PE34
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Update from windows 7 to windows 10.
 

"Professional service.
Clearly explained work to be done."
 
 
 
 
 
 

Review 4 Dec 2019
Recommended by customer in PE34
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the products or services was as expected and agreed
Service 9/10
The team was friendly, helpful, considerate and professional
Value 6/10
The price represents value for money
Show All
 
 
Customer Review
 
installed a new bigger solid state drive into my home laptop, excellent job, not as easy as it appeared to be at first. The reason being it needed a huge amount of time to update Windows 10 to the latest version. I can endorse the work of RLS Computers, very impressive.

"Well organised, kept me up to date on ongoing issues, can't fault the company, very polite and well informed."
 
 
Team:
Rob Lucas
 
 
 
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