City Domestics

78 The Shrublands, Horsford
Norwich
Norfolk
NR10 3EL

Domestic Appliance Engineers

Listed under:  Appliance Repairs, Appliance Repairs - cookers, Appliance Repairs - dish washers, Appliance Repairs - tumble dryers, Appliance Repairs - vacuums, Appliance Repairs - Washing machines
100% recommended   Rating City Domestics 9.9/100
484 reviews since 2013
 
Satisfaction Ratings
 
Overall Rating
9.9 /10 Overall Rating 9.9/10
Based on 484 reviews since 2013
 
 
 
Quality 9.8/10 Quality Rating 9.8
The quality of the work was as expected and agreed

 
Tidy 9.9/10 Tidy Rating 9.9
There was little disruption and the site was left clear and tidy

 
Service 9.9/10 Service Rating 9.9
The team was friendly, helpful, considerate and professional

 
Value 9.8/10 Value Rating 9.8
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Dave was prompt, professional, and clearly explained the repairs and kindly discussed future maintenance. A follow-up call a couple of days later to check all was well. Excellent service - highly rec...."   more
 
" Great service! Prompt and on time, diagnosed problem in one visit and returned to fit part next day. Highly recommended. "   more
 
" David Ward was a very polite and pleasant individual. He did exactly what he said he would do in a very timely fashion. His knowledge was first class I felt he really knew what he was talking about at...."   more
 
" Great service"   more
 
 
About Us



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Customer Reviews
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Review 24 Jan 2022
Recommended by customer in NR6
 My Age: 70 + 
 I'm: Male 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £60
 
 
 
 


Review 19 Jan 2022
Recommended by customer in NR4
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Fit supplied door sear on Bosch Auto and diagnose, fit and supply new heater and check filter.
 
Cost: £88

"Dave was prompt, professional, and clearly explained the repairs and kindly discussed future maintenance. A follow-up call a couple of days later to check all was well.
Excellent service - highly recommend to others"
 
 
 
 
 
 


Review 12 Jan 2022
Recommended by customer in NR10
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Repair dishwasher
Replaced wash motor and heating element unit
Customer supplied
 
Cost: £60

"Great service!
Prompt and on time, diagnosed problem in one visit and returned to fit part next day.
Highly recommended. "
 
 
 
 
Team:
Dave Ward
 
 
 


Review 12 Jan 2022
Recommended by customer in NR10
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replacing door catch on a washing machine.
Investigating whether repair was viable on another washing machine.
 
Cost: £85

"David Ward was a very polite and pleasant individual. He did exactly what he said he would do in a very timely fashion. His knowledge was first class I felt he really knew what he was talking about at all times."
 
 
 
 
Team:
David Ward
 
 
 


Review 6 Jan 2022
Recommended by customer in NR10
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replace heating element in oven.
Note: Element supplied by another company
 
Cost: £55
 
 
 
 


Review 26 Dec 2021
Recommended by customer in NR10
 My Age: 60 - 69 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Washing machine
Repair of heater element
 
Cost: £73

"Great service"
 
 
 
 
 
 


Review 26 Dec 2021
Recommended by customer in NR21
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Check drain pump on Bosch dishwasher, remove blockage
 
Cost: £65

"Wonderful wonderful chap!
Friendly and very professional!
My go to from now on!
A delight!"
 
 
 
 
 
 


Review 21 Dec 2021
Recommended by customer in NR5
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Unblocked filter on Beko Washine machine
 
Cost: £50

"Really helpful, talked me through all the stages, thank you!"
 
 
 
 
Team:
David Ward
 
 
 


Review 3 Dec 2021
Recommended by customer in NR6
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Fixed waste pump in dishwasher
 

"Honest approach, helpful."
 
 
 
 
 
 


Review 26 Nov 2021
Recommended by customer in NR2
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replacement of cord and spring in collapsing door of Neff built-in dishwasher
 
Cost: £70

"Having discussed the problem with the dishwasher door with Dave he checked the options online he suggested that I buy the part, which I did. He came the day after it arrived. He was on time, easy to discuss the job with. There was a problem with the instructions which came with the replacement part but he worked out how to surmount it. Friendly and efficient job all round"
 
 
 
 
 
 


Review 16 Nov 2021
Recommended by customer in NR6
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £60

"Reliable thorough job cleaned up and explained what he was doing."
 
 
 
 
 
 


Review 16 Nov 2021
Recommended by customer in NR7
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Door clip and inner rubber replacement
 

"Work completed, very satisfactory price agreed, friendly service."
 
 
 
 
Team:
David Nard
 
 
 


Review 3 Nov 2021
Recommended by customer in NR4
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Quality 8/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 8/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replace grill in built-in cooker
 
Cost: £45

"Mr Wood was punctual, friendly and efficient and did a good job"
 
 
 
 
 
 


Review 29 Oct 2021
Recommended by customer in NR1
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Unblock washing machine filter
 
Cost: £55

"Although a simple job to unblock a filter, getting the machine out from under the worktop was not so easy and a struggle for Dave who persevered.
I was very impressed with the way he went about solving the problems and he went well beyond what was required - cutting away a stray piece of lino and fitting a piece of matting under the machine to make it easier to pull out. Dave was very friendly and talked me through everything he was doing. A big thank you and highly recommended."
 
 
 
 
 
 


Review 27 Oct 2021
Recommended by customer in NR8
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Check why several lights showing on tumble dryer with no obvious reason.
 
Cost: £55

"Rang Sat P.M not expecting a visit immediately. Very thorough cleaning and checking of machine and reassurance that safe to use.
Excellent service."
 
 
 
 
Team:
David Ward
 
 
 


Review 14 Oct 2021
Recommended by customer in NR3
 My Age: up to 29 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replaced rubber seal on washing machine
 
Cost: £55

"David was great, we spoke on the phone and he advised me that the cheapest way to do things would be for me to order the replacement part then give him a call.
I got in touch when it arrived and he came out same day to carryout the work, very friendly and clearly likes to do the job right."
 
 
 
 
 
 


Review 14 Oct 2021
Recommended by customer in NR13
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Checked heat function of oven and temperature
 
Cost: £60

"Mr. Ward came out in response to my telephone call."
 
 
 
 
Team:
David Ward
 
 
 


Review 17 Sep 2021
Recommended by customer in NR6
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Service and repair SEBO vacuum
 
Cost: £40

"This was a complicated fix which required many conversations (and a few parts). David was very communicative and helpful, and between us, we managed to source the parts required and get the vacuum back to its former glory.
Excellent service"
 
 
 
 
 
 


Review 14 Sep 2021
Recommended by customer in NR6
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Contacted David with a description over the phone of a water leak from under the front of my washing machine he identified the problem with the filter pipe and cleaned up/repaired.
 
Cost: £55

"David was a very pleasant man and went over and above to get to me quickly (within two hours of calling) and was very thorough during his visit. Would definitely use again and recommend!"
 
 
 
 
 
 


Review 14 Sep 2021
Recommended by customer in NR1
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Clean out washing machine filter
 
Cost: £55
 

"Dave was friendly, answered my initial query very quickly. Came when he said he would and did a good job. I'm sure that we would use him in future."
 
 
Team:
Dave
 
 
 

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