City Domestics

78 The Shrublands, Horsford
Norwich
Norfolk
NR10 3EL

Domestic Appliance Engineers

Listed under:  Appliance Repairs, Appliance Repairs - cookers, Appliance Repairs - dish washers, Appliance Repairs - tumble dryers, Appliance Repairs - vacuums, Appliance Repairs - Washing machines
100% recommended   Rating 9.9/10
370 reviews since 2013
 
Satisfaction Ratings
 
Overall Rating
9.9 /10 Overall Rating 9.9/10
Based on 370 reviews since 2013
 
 
 
Quality 9.8/10 Quality Rating 9.8
The quality of the work was as expected and agreed

 
Tidy 9.9/10 Tidy Rating 9.9
There was little disruption and the site was left clear and tidy

 
Service 9.9/10 Service Rating 9.9
The team was friendly, helpful, considerate and professional

 
Value 9.8/10 Value Rating 9.8
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Very prompt response through in work that he did would definitely use again."   more
 
" I was very pleased with the work done. How thoroughly the machine was checked. I was surprised by the modest charges and very pleased. Will use again! "   more
 
" Davis Woud was very helpful. He believes in recycling parts where possible as well as being green, this keeps the cost down. "   more
 
" Good personal service"   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Charges: 96%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 97%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Payment: 91%
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 99%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Invoice: 100%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
 
Guarantee: 93%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

advice 17
called 13
chap 9
City 21
Clean 19
Cleaned 8
clearly 8
courteous 11
customer 10
Dave 19
David 59
definitely 21
domestics 18
efficient 32
efficiently 12
engineer 14
excellent 57
explained 37
Extremely 11
family 8
fault 18
fitted 9
fixed 16
friendly 75
friends 12
future 10
Good 54
happy 16
helpful 55
highly 18
knowledgeable 15
machine 44
man 18
pleasant 16
pleased 24
polite 36
problem 38
professional 44
Prompt 33
quickly 27
really 15
recommend 59
repair 19
satisfied 18
service 84
thorough 22
tidy 16
Ward 25
washing 16
working 16
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 17 Jan 2020
Recommended by customer in NR3
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Lubricate fan on Beko over and test.
 
Cost: £62

"Very prompt response through in work that he did would definitely use again."
 
 
 
 
 
 


Review 13 Jan 2020
Recommended by customer in NR2
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
To open drain and empty washing machine. Clean filter and remove coin from inside.
 
Cost: £59

"I was very pleased with the work done. How thoroughly the machine was checked.
I was surprised by the modest charges and very pleased.
Will use again! "
 
 
 
 
 
 


Review 9 Jan 2020
Recommended by customer in IP2Z
 My Age: 60 - 69 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replacing element in a washing machine.
 
Cost: £73

"Davis Woud was very helpful. He believes in recycling parts where possible as well as being green, this keeps the cost down. "
 
 
 
 
Team:
David
 
 
 


Review 7 Jan 2020
Recommended by customer in NR14
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
As per receipt:
Correct programmer and de-clogging soap from machine.
 
Cost: £50

"Good personal service"
 
 
 
 
 
 


Review 5 Jan 2020
Recommended by customer in NR8
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Unblock Drain plug
 
Cost: £40

"Very friendly and thorough"
 
 
 
 
 
 


Review 28 Dec 2019
Recommended by customer in NR10
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Fit new rubber seal on Beko washing machine.
 
Cost: £50

"Very professional and courteous. Cleaned machine and moved waste pipe. Also very careful not to damage lino. Went above and beyond. Very happy customer."
 
 
 
 
 
 


Review 28 Dec 2019
Recommended by customer in NR4
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £55

"David Ward attended, he was efficient, careful in his work and communicated throughout the repair so we felt reassured at every stage. No part needed replacing so cost was for repair of existing connections. "
 
 
 
 
Team:
D4vid Ward
 
 
 


Review 28 Dec 2019
Recommended by customer in NR26
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Mending fitted oven.
 
Cost: £50

"Dave not only mended the oven but also mended an adjacent cupboard which was catching on the oven door."
 
 
 
 
Team:
Dave
 
 
 


Review 27 Dec 2019
Recommended by customer in NR9
 My Age: up to 29 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
I rang Dave at very short notice, he dropped what he was doing to come and help me and my family with a washing machine fault. He was very professional and polite, clearly very experienced, he diagnosed the fault very quickly. Explained what went wrong and why, and gave me future tips, I highly recommend.
 

"As a tradesman my self I have come across good ones and bad ones, Dave is a very good one. His Job knowledge and the professional manner he contacts himself in is as good as you will get, quickly service. "
 
 
 
 
Team:
David Ward
 
 
 


Review 16 Dec 2019
Recommended by customer in NR10
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Repair of broken door mechanism on dish washer.
 
Cost: £45

"David is a very professional engineer. He informed me of every thing and ensured job was complete before leaving. Went the extra mile to ensure fault wouldn't happen again. "
 
 
 
 
 
 


Review 11 Dec 2019
Recommended by customer in NR9
 My Age: 60 - 69 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
To fit supplied fan oven element in Nerf cooker and test.
 
Cost: £97

"David came quickly to do the job. The part was incorrect that required fitted so new part was ordered and David returned the same day to fit it excellent service!
David worked cleaning with knowledge and efficiency, I would recommend him Thank you."
 
 
 
 
Team:
David
 
 
 


Review 9 Dec 2019
Recommended by customer in NR3
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Fit a supplied(by customer)
Fan oven element in Whirlpool oven and rectify earth leak call out and labor.
 
Cost: £57

"David word was a rely nice polite and charmfull knowledgeable person a pleasure to have him fix my oven. "
 
 
 
 
Team:
David
 
 
 


Review 18 Nov 2019
Recommended by customer in NR9
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Complete service of tumble dryer
Taken Apart cleaned and dried out because of water in machine
No replacement parts needed.
 
Cost: £65

"Gentleman talked to me all the time to tell me what he was doing and why. Nothing in the dryer needed replacing no parts were damaged.
Water in the motor was the cause of the problem. "
 
 
 
 
 
 


Review 18 Nov 2019
Recommended by customer in NR12
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Checked everything on my washing machine.
 

"David word of city domestics was a very pleasant man nothing was to much trouble for him, would definitely recommend him. "
 
 
 
 
 
 


Review 13 Nov 2019
Recommended by customer in NR6
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Repair bauring oven element.
 
Cost: £50

"Very helpful and very professional. "
 
 
 
 
Team:
David Ward
 
 
 


Review 11 Nov 2019
Recommended by customer in NR7
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Attention to non-working dishwasher.
Thoroughly cleaned and checked diswasher working but not heating water.
 
Cost: £80

"Couldn't recommend highly enough. "
 
 
 
 
 
 


Review 8 Nov 2019
Recommended by customer in NR9
 My Age: 70 + 
 My level of experience of similar services: Above Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Remove old washing machine plumb in new one.
 
Cost: £50

"I wish all trades people were as good as this one. "
 
 
 
 
Team:
David Ward
 
 
 


Review 11 Oct 2019
Recommended by customer in NR9
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Supply and fit new carbon brushes to BEKO automatic washing machine.
 
Cost: £78

"The technician was very friendly and informative.
He explained everything before undertaking the work and ensured I was happy with things before he left. "
 
 
 
 
 
 


Review 8 Oct 2019
Recommended by customer in NR1
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Worked very well and described what he was doing had to order part for me.
 
Cost: £79

"Very pleased with him, he did everything he said he would came back and fitted the part as soon as it came in would recommend him to other friends. "
 
 
 
 
 
 


Review 18 Sep 2019
Recommended by customer in NR3
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Beko washing machine
Drain pump replaced as impeller sheared off.
 
Cost: £65

"Very helpful and informative while completing the job at hand.
Clean and through in all aspects.
Thank you. "
 
 
 
 
 
 

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