Domestic AL

Acorns, Church Road Wreningham
Norwich
Norfolk
NR16 1BA

Domestic Appliance Engineers

Listed under:  Appliance Repairs, Appliance Repairs - cookers, Appliance Repairs - dish washers, Appliance Repairs - tumble dryers, Appliance Repairs - Washing machines, Cooker Servicing / Repairs, Dishwasher Repairs, Domestic Appliance Repairs, Fridge Freezer Repairs, Tumble Dryer Repairs, Washing Machine Repairs
100% recommended   Rating 9.8/10
290 reviews since 2011
 
Satisfaction Ratings
 
Overall Rating
9.8 /10 Overall Rating 9.8/10
Based on 290 reviews since 2011
 
 
 
Quality 9.8/10 Quality Rating 9.8
The quality of the work was as expected and agreed

 
Tidy 9.8/10 Tidy Rating 9.8
There was little disruption and the site was left clear and tidy

 
Service 9.8/10 Service Rating 9.8
The team was friendly, helpful, considerate and professional

 
Value 9.7/10 Value Rating 9.7
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Friendly and professional. Given clear information on job, cost and time. Clean and tidy work. very good service overall. "   more
 
" All good!"   more
 
" Helpful, tidy, efficient and friendly. "   more
 
" Prompt arrival when promised. Al diagnosed problem and helped us to source replacement as we decided repair was not going to be economic. Fixed tap well, tidily and installed machine taking away old m...."   more
 
About Us



Businesses
login to your control panel
to add your video or text here
     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Charges: 97%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 98%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Payment: 86%
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 100%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Invoice: 100%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
 
Guarantee: 78%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

Al 39
Alan 29
arrived 17
certainly 6
Clean 22
courteous 8
definitely 15
dishwasher 9
Domestic 23
efficient 50
exactly 6
Excellent 33
explained 7
fair 6
fitted 11
Fixed 11
Friendly 48
future 7
good 44
Great 13
happy 18
Helpful 37
highly 13
honest 10
Knew 7
machine 22
Miller 7
need 8
nice 9
old 6
ordered 6
oven 6
parts 6
person 6
phone 7
pleasant 18
pleased 19
Polite 12
problem 23
professional 25
Prompt 16
promptly 6
quick 10
quickly 14
recommend 47
recommended 13
repair 23
service 75
tidy 19
washing 16
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
Sort:        

» 10 9 8 7 6 5 4 3 2 1

Budget:  


Review 8 Nov 2019
Recommended by customer in NR2
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replacement of dispenser tray on Bosch washing machine.
 
Cost: £64

"Friendly and professional. Given clear information on job, cost and time. Clean and tidy work. very good service overall. "
 
 
 
 
 
 


Review 14 Oct 2019
Recommended by customer in NR15
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replacement oven fan.
 
Cost: £70

"All good!"
 
 
 
 
 
 


Review 4 Oct 2019
Recommended by customer in NR7
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Repair of rangemaster fridge - water inlet leak.
 

"Helpful, tidy, efficient and friendly. "
 
 
 
 
 
 


Review 6 Sep 2019
Recommended by customer in NR15
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Install new dishwasher and repair dripping tap.
 
Cost: £90
 

"Prompt arrival when promised. Al diagnosed problem and helped us to source replacement as we decided repair was not going to be economic. Fixed tap well, tidily and installed machine taking away old machine. Polite, helpful. Hope I don't need any more jobs too soon but will call him if I do."
 
 
Team:
Al
 
 
 


Review 25 Jul 2019
Recommended by customer in NR16
 My Age: 60 - 69 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Faulty fan oven.
 
Cost: £75

"Investigated problem and fixed quickly. Very pleased Came promptly. "
 
 
 
 
 
 


Review 7 Jun 2019
Recommended by customer in NR18
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Alan has completed several jobs for me. This one involved fixing a broken toilet flush. Price included parts.
 
Cost: £62

"Alan can lend his to many jobs. He has fixed my washing machine, tumble drier, fitted lights, changed taps and fixed my toilet cistern. HE is completely trustworthy fair in his pricing and honest about time scales. I would recommend him whole heatedly. "
 
 
 
 
 
 


Review 7 May 2019
Recommended by customer in NR9
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
To replace hinges on fridge(cupboard fridge)
 
Cost: £89

"Excellent worker
Clean
Efficient. "
 
 
 
 
 
 


Review 8 Apr 2019
Recommended by customer in NR4
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
 
 
 
 


Review 3 Apr 2019
Recommended by customer in NR14
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Show All
 
 
Customer Review
 
Locate fault on BEKO 10.5ft. Combi fridge / freezer and replace defective control board.
 
Cost: £95

"Work carried out as soon as new control panel arrived (3 days) from supplier.
Installation and testing took 10/15 minutes. "
 
 
 
 
Team:
Alan
 
 
 


Review 27 Mar 2019
Recommended by customer in NR9
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Dryer serviced
 
Cost: £49
 
 
 
 


Review 7 Mar 2019
Recommended by customer in NR14
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Installing an integrated washing machine and taking the old one away.
 
Cost: £65

"This is the 2nd time I have used Alan Miller, trust him with my life, honest, reliable and won't give up when challenged- my kitchen is a nightmare! but he wouldn't give up. would recommend him highly."
 
 
 
 
Team:
Sally Giles
 
 
 


Review 12 Feb 2019
Recommended by customer in NR1
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Investigation and repair of Oven where the timer unit was clicking and oven was unusable. Replacement part sourced and fitted and fault traced.
 
Cost: £140
 

"Telephoned with the description of the fault, arranged a day & time for free investigation of fault & quote. Al, also checked the oven over, found a fault which may caused the fault in first place.

Once replacement part arrived, Al contacted me to arrange a time to carry out the repair. The part was fitted with relative ease and further fault finding, oven repaired.

Genuinely nice guy, very reasonably priced. Highly recommended.
"
 
 
Team:
Alan
 
 
 


Review 11 Feb 2019
Recommended by customer in NR9
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Repair to Bosch dishwasher
 
Cost: £67

"Excellent- fast and friendly service, fair price."
 
 
 
 
Team:
Alan Miller
 
 
 


Review 2 Jan 2019
Recommended by customer in NR18
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Remove and replace damaged to petemart in area.
 
Cost: £75

"Domestic AL is just lovely.
Clean and presentable. Polite and courteous. Punctual. Genuine.
Carried out the work in good time and in a tidy manner. Would use again and recommend."
 
 
 
 
 
 


Review 2 Dec 2018
Recommended by customer in NR15
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replace element in Bosch washing machine.
 

"Very satisfactory. Knew immediately what the problem was, and had part available. "
 
 
 
 
 
 


Review 15 Nov 2018
Recommended by customer in NR15
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Installation of a dishwasher and cooker. Both built in.
 
Cost: £109

"Alan has done jobs previously for me which is why I asked him to do this one. I would continue to call him for any jobs I have. "
 
 
 
 
 
 


Review 23 Oct 2018
Recommended by customer in NR4
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Fridge / Freezer repair.
 
Cost: £168

"Very pleased with the work. Massive saving compared to a replacement. "
 
 
 
 
 
 


Review 23 Oct 2018
Recommended by customer in NR15
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replace fan and element in oven.
 
Cost: £116

"Prompt and efficient service. "
 
 
 
 
 
 


Review 19 Jul 2018
Recommended by customer in NR15
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replaced door seal and dispenser to Tub hose on Miele washing machine.
 
Cost: £185
 
 
 
 


Review 4 Jun 2018
Recommended by customer in NR9
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Broken dishwasher and oven repaired.New parts
ordered and replaced.
 
Cost: £165

"Very friendly and helpful service. Excellent."
 
 
 
 
 
 

Back to top

» 10 9 8 7 6 5 4 3 2 1