Domestic Al

Acorns, Church Road Wreningham
Norwich
Norfolk
NR16 1BA

Domestic Appliance Engineers

Listed under:  Appliance Repairs, Appliance Repairs - cookers, Appliance Repairs - dish washers, Appliance Repairs - tumble dryers, Appliance Repairs - Washing machines, Cooker Servicing / Repairs, Dishwasher Repairs, Domestic Appliance Repairs, Fridge Freezer Repairs, Tumble Dryer Repairs, Washing Machine Repairs
100% recommended   Rating Domestic Al 9.8/100
307 reviews since 2011
 
Satisfaction Ratings
 
Overall Rating
 9.8 /10 Overall Rating 9.8/10
Based on 307 reviews since 2011
 
 
 
Quality 9.8/10 Quality Rating 9.8
The quality of the work was as expected and agreed
 
Tidy 9.8/10 Tidy Rating 9.8
There was little disruption and the site was left clear and tidy
 
Service 9.8/10 Service Rating 9.8
The team was friendly, helpful, considerate and professional
 
Value 9.8/10 Value Rating 9.8
The price represents value for money
 
 
 
Recent Reviews 
 
" Alan was very professional and careful would recommend him and use him again. "   more
 
" Excellent, quality work. "   more
 
" Very good service from start to finish Would highly recommend."   more
 
" Polite and pleasant. Clean, tidy working all in a timely manner. Job well done!"   more
 
About Us


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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.
 
Charges: 97%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 97%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Payment: 87%
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 100%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Invoice: 100%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
 
Guarantee: 79%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

able 5
advice 4
Al 39
Alan 31
arrived 17
certainly 7
Clean 23
courteous 8
definitely 16
dishwasher 9
Domestic 23
efficient 51
Excellent 37
explained 7
fitted 12
Fixed 11
friendly 49
future 7
good 46
great 14
happy 18
helpful 38
highly 14
honest 10
Knew 7
machine 24
Miller 7
need 8
nice 10
old 7
phone 8
pleasant 19
pleased 19
Polite 14
problem 23
professional 27
Prompt 18
Quick 11
quickly 14
recommend 50
Recommended 14
reliable 12
repair 23
replacement 8
satisfactory 8
service 80
thorough 10
tidy 20
washing 17
worker 8
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 16 May 2024
Recommended by customer
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Removal blockage from AEG washing machine.
 

"Alan was very professional and careful would recommend him and use him again. "
 
 
 
 
Team:
Alan
 
 
 

Review 2 Apr 2024
Recommended by customer in NR18
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Remove old cooker hood and fit new one.
 

"Excellent, quality work. "
 
 
 
 
Team:
Alan Miller
 
 
 

Review 11 Mar 2024
Recommended by customer in NR6
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Supply and install new dish washer. Dispose of old machine.
 
 
 
 
 

Review 24 Oct 2023
Recommended by customer in NR4
 
 
Satisfaction Ratings
 
Quality 8/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 8/10
The team was friendly, helpful, considerate and professional
Value 9/10
The price represents value for money
Show All
 
 
Customer Review
 
Checking over washing machine
 
 
 
 
 

Review 10 Oct 2023
Recommended by customer in NR9
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Removal of old dishwasher and supplying and fitting new dish washer and taking old one away.
 

"Very good service from start to finish
Would highly recommend."
 
 
 
 
 
 

Review 7 Oct 2023
Recommended by customer in NR16
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Investigated non-functioning dish-washer. Not economical to repair.
Replacement sourced at less than online price.
Supplied, delivered and fitted.
Old machine removed.
 

"Polite and pleasant.
Clean, tidy working all in a timely manner.
Job well done!"
 
 
 
 
Team:
Alan Miller
 
 
 

Review 7 Jan 2023
Recommended by customer in NR9
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Replace element in Hotpoint cooker.
Replace oven door catch.
 

"Excellent service - Quick and efficient from initial phone call. Would recommend to anyone.
Way and above expectation. "
 
 
 
 
 
 

Review 2 Sep 2022
Recommended by customer in NR16
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Supply and install new washing machine
 

"Our washing machine broke down at a most inconvenient time and Alan came to our rescue in no time he located the replacement measure at a better price and delivery than we could obtain.
He then fitted it and tested and removed the old machine.
It was all done in 48 hours in early May 2022, and has been running perfectly since.
Thank you Alan. "
 
 
 
 
Team:
Alan Miller
 
 
 

Review 9 Mar 2022
Recommended by customer in NR18
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Getting and fitting washing machine
 
 
 
 
 

Review 16 Aug 2021
Recommended by customer in NR5
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Replace dishwasher door
 

"Very professional, polite, and helpful."
 
 
 
 
 
 

Review 25 Jul 2021
Recommended by customer in NR10
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Call out to washing machine not spinning efficiently.
 

"Excellent service - machine had become clogged as I'd not put a descaler in for some time. He could have fobbed me off but was thorough going through a process of elimination to identify the issue."
 
 
 
 
 
 

Review 1 Apr 2020
Recommended by customer in NR15
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Check for cause of oven not working. Obtain, fit part and test.
 

"He has very nice bloke and did ever thing to make things easy. very prompt."
 
 
 
 
 
 

Review 10 Feb 2020
Recommended by customer in NR16
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Supplying and installing new washing machine.
 

"Would definitely use you again great service."
 
 
 
 
Team:
Brenda
 
 
 

Review 13 Dec 2019
Recommended by customer in NR14
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Supply and fit new dishwasher and take away all.
 

"Always prompt, always reliable."
 
 
 
 
 
 

Review 10 Dec 2019
Recommended by customer in NR3
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Replacement grill element.
 

"Excellent service!
A job well done and will certainly recommended him to others. "
 
 
 
 
 
 

Review 2 Dec 2019
Recommended by customer in NR1
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Fan on freezer.
 

"So good fast and friendly."
 
 
 
 
 
 

Review 26 Nov 2019
Recommended by customer in NR18
 
 
Satisfaction Ratings
 
Quality 8/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 8/10
The team was friendly, helpful, considerate and professional
Value 8/10
The price represents value for money
Show All
 
 
Customer Review
 
Washing machine Repair.
 
 
 
 
 

Review 8 Nov 2019
Recommended by customer in NR2
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The price represents value for money
Show All
 
 
Customer Review
 
Replacement of dispenser tray on Bosch washing machine.
 

"Friendly and professional. Given clear information on job, cost and time. Clean and tidy work. very good service overall. "
 
 
 
 
 
 

Review 14 Oct 2019
Recommended by customer in NR15
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Replacement oven fan.
 

"All good!"
 
 
 
 
 
 

Review 4 Oct 2019
Recommended by customer in NR7
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Repair of rangemaster fridge - water inlet leak.
 

"Helpful, tidy, efficient and friendly. "
 
 
 
 
 
 
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