Servicepoint (Norwich) Ltd

10 Beaumont Road
Norwich
Norfolk
NR5 0HQ

Domestic Appliance Engineers

Listed under:  Appliance Repairs, Appliance Repairs - cookers, Cooker Servicing / Repairs, Domestic Appliance Repairs, Electric Cooker Repairs
100% recommended   Rating 9.9/10
844 reviews since 2011
 
Satisfaction Ratings
 
Overall Rating
9.9 /10 Overall Rating 9.9/10
Based on 844 reviews since 2011
 
 
 
Quality 9.9/10 Quality Rating 9.9
The quality of the work was as expected and agreed

 
Tidy 9.9/10 Tidy Rating 9.9
There was little disruption and the site was left clear and tidy

 
Service 9.9/10 Service Rating 9.9
The team was friendly, helpful, considerate and professional

 
Value 9.7/10 Value Rating 9.7
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Julian fitted us in a quickly as he could, explained before arriving what he might have to do and the potential cost. Once on site he very quickly diagnosed the problem, agreed with me how he would pr...."   more
 
" Quick, efficient and a very pleasant guy, tidy worker. "   more
 
" Fantastic service. Turned up on time. Highlighted problem quickly. Had to order part - it arrived quickly and was fixed when arranged. Great price too!"   more
 
" Arrived on time very quick and efficient. "   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Charges: 100%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 99%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Payment: 89%
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 100%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Invoice: 100%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
 
Guarantee: 97%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

able 23
advice 23
agreed 20
arrived 61
Called 20
clean 50
cooker 36
definitely 43
efficient 152
efficiently 49
element 20
engineer 38
Excellent 130
explained 64
family 17
fault 22
fitted 21
fixed 18
Friendly 164
friends 29
good 114
Great 34
Happy 54
helpful 111
Highly 33
informative 17
Julian 78
Kemp 26
knowledgeable 20
man 29
manner 25
morning 20
needed 33
nice 19
oven 61
parts 22
phone 51
pleasant 62
pleased 68
polite 76
problem 52
professional 89
prompt 68
quick 54
quickly 59
recommend 145
repair 54
satisfied 41
service 314
tidy 46
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 11 Jul 2019
Recommended by customer in NR7
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Faulty timer on our oven which would not stop. This was safely isolated and the over tested to my satisfaction.
 
Cost: £39

"Julian fitted us in a quickly as he could, explained before arriving what he might have to do and the potential cost. Once on site he very quickly diagnosed the problem, agreed with me how he would proceed and completed it all straight away.
Quick, efficient, safe, in expensive
very pleased customer! "
 
 
 
 
 
 


Review 8 Jul 2019
Recommended by customer in NR35
 I'm: Female 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Show All
 
 
Customer Review
 
New element for oven.
 
Cost: £72
 
 
 
 


Review 27 Jun 2019
Recommended by customer in NR10
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replace diplomat grill.
 
Cost: £97

"Quick, efficient and a very pleasant guy, tidy worker. "
 
 
 
 
 
 


Review 24 Jun 2019
Recommended by customer in NR9
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Main oven not working. No electricity to oven.
Main selector switch had gone wrong. Corrected by installing new switch.
 
Cost: £61

"Fantastic service. Turned up on time. Highlighted problem quickly. Had to order part - it arrived quickly and was fixed when arranged. Great price too!"
 
 
 
 
 
 


Review 20 Jun 2019
Recommended by customer in NR29
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
New cooker element fitted.
 
Cost: £68

"Arrived on time very quick and efficient. "
 
 
 
 
 
 


Review 18 Jun 2019
Recommended by customer in NR8
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replacement of three belling cooker elements.
 
Cost: £90

"Work done quickly, efficiently and within time allowed. "
 
 
 
 
 
 


Review 5 Jun 2019
Recommended by customer in NR9
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replaced fan oven element.
 
Cost: £73

"Next day service to repair an oven which was not heating. The engineer was friendly, efficient and immediately diagnosed the fault.
Very impressed!"
 
 
 
 
 
 


Review 5 Jun 2019
Recommended by customer in NR8
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
It was unclear how much it would cost until the unit was dismantled but a call out charge.
 
Cost: £39

"It was unclear how much it would cost until the unit was dismantled but a callout charge and approximate cost was agreed"
 
 
 
 
 
 


Review 28 May 2019
Recommended by customer in NR18
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Fitted new grill element.
 
Cost: £82

"Julian was prompt in attendance and friendly in manner. Replaced the grill element as agreed and at agreed cost. "
 
 
 
 
 
 


Review 27 May 2019
Recommended by customer in NR12
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replace two heating elements in the grill (electric) of our cooker.
 
Cost: £96

"Turned up when they said they would. Were friendly and polite, and swiftly got on with the job.
They changed the agreed price.
I would use service point (Norwich) ltd again. "
 
 
 
 
 
 


Review 21 May 2019
Recommended by customer in NR9
 My Age: 70 + 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Changed element in oven.
 
Cost: £66

"On time, cheerful, explained what he was doing. "
 
 
 
 
 
 


Review 15 May 2019
Recommended by customer in NR4
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
New element in electric cooker, fan oven and new oven light.
 
Cost: £65

"Very helpful engineer, when I telephoned with cooker problem. (no heat in oven). He was able to visit, the next morning, and said how much it would cost.
Engineer also replaced oven light, which I had not mentioned, when phoning. Very satisfied with work done. "
 
 
 
 
 
 


Review 15 May 2019
Recommended by customer in NR6
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replaced heating element in oven.
 
Cost: £66

"Job done no problems. "
 
 
 
 
 
 


Review 8 May 2019
Recommended by customer in NR9
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Work on the oven which would out-out on occasions but did not trip the circuits- oven fitted a new thermal fan switch.
 
Cost: £65

"Justin explained exactly when he was due to arrive and what work was expected. He was always true to his word and believe he has a fair pricing policy and I think other service agents should follow his lead. Very efficient and a job well done."
 
 
 
 
 
 


Review 1 May 2019
Recommended by customer in NR15
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replacement grill element
 
Cost: £70
 
 
 
 


Review 11 Apr 2019
Recommended by customer in NR6
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replacement of fan and element in our oven.
 

"The service was professional, friendly, informative and fast throughout. From calling for advice to the job being finished was less than 2 hours. I was informed of the cost throughout and glass firm to make informed decisions about what work I wanted completed.
I will definitely use this company again and will recommend them to others. "
 
 
 
 
 
 


Review 5 Apr 2019
Recommended by customer in NR6
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replace heating element in the oven.
 
Cost: £39

"Very helpful and professional service at a reasonable cost. He was on time and very friendly. "
 
 
 
 
 
 


Review 21 Mar 2019
Recommended by customer in NR7
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replace fan and motor.
 
Cost: £98

"Reliable quick and efficient. Very friendly. "
 
 
 
 
 
 


Review 18 Mar 2019
Recommended by customer in NR13
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Supply and fit Fan oven element.
 
Cost: £70

"Julian Kerp was true to his work and very clean and tidy."
 
 
 
 
 
 


Review 14 Mar 2019
Recommended by customer in NR9
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Fitting a new fan oven element.
 
Cost: £63

"Very efficient and friendly, explained everything that was being done. "
 
 
 
 
 
 

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