Servicepoint (Norwich) Ltd

10 Beaumont Road
Norwich
Norfolk
NR5 0HQ

Domestic Appliance Engineers

Listed under:  Appliance Repairs, Appliance Repairs - cookers, Cooker Servicing / Repairs, Domestic Appliance Repairs, Electric Cooker Repairs
100% recommended   Rating Servicepoint (Norwich) Ltd 9.9/100
985 reviews since 2011
 
Satisfaction Ratings
 
Overall Rating
 9.9 /10 Overall Rating 9.9/10
Based on 985 reviews since 2011
 
 
 
Quality 9.9/10 Quality Rating 9.9
The quality of the work was as expected and agreed
 
Tidy 9.9/10 Tidy Rating 9.9
There was little disruption and the site was left clear and tidy
 
Service 9.9/10 Service Rating 9.9
The team was friendly, helpful, considerate and professional
 
Value 9.8/10 Value Rating 9.8
The price represents value for money
 
 
 
Recent Reviews 
 
" Julian was polite and friendly. He came the day after I called. He was on time and quickly got on with the job. He explained what had gone wrong and showed me the broken element. I would recommend h...."   more
 
" Fantastic job by service point, price was given to fix and provided the part, my cooker was back up and running. Brilliant! Very happy with everything!"   more
 
" Julian was very knowledgeable on the phone, he done a great job in fixing my oven, will definitely use him again."   more
 
" Excellent work."   more
 
About Us


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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.
 
Charges: 100%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 99%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Payment: 90%
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 100%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Invoice: 100%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
 
Guarantee: 98%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

able 26
advice 28
agreed 23
Arrived 74
called 28
clean 55
cooker 39
definitely 47
efficient 179
efficiently 53
element 29
engineer 48
Excellent 161
explained 73
fault 27
Fitted 23
fixed 23
friendly 194
friends 31
good 134
great 49
happy 67
helpful 130
highly 45
initial 20
Julian 105
Kemp 28
knowledgeable 25
man 38
manner 27
morning 22
needed 44
nice 24
oven 75
parts 28
phone 60
pleasant 68
pleased 75
point 26
polite 90
problem 62
professional 108
prompt 79
quick 71
quickly 69
recommend 169
repair 62
satisfied 47
service 361
tidy 52
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 14 Nov 2022
Recommended by customer in NR3
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Heating element replaced in cooker oven

"Julian was polite and friendly. He came the day after I called. He was on time and quickly got on with the job. He explained what had gone wrong and showed me the broken element.
I would recommend him as I was very satisfied with both the repair and his reasonable call out charge. He was polite and friendly."
 
 
Team:
Julian
 
 
 

Review 5 Oct 2022
Recommended by customer in NR1
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Cooker wasn't working, couldn't find a new cooker so though I'd try get it fixed but I wasn't hopeful.
 

"Fantastic job by service point, price was given to fix and provided the part, my cooker was back up and running.
Brilliant!
Very happy with everything!"
 
 
 
 
 
 

Review 22 Sep 2022
Recommended by customer in NR6
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Supplied and fit new element to fan oven
 

"Julian was very knowledgeable on the phone, he done a great job in fixing my oven, will definitely use him again."
 
 
 
 
 
 

Review 13 Sep 2022
Recommended by customer
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Supply and fit fan for our oven
 
 
 
 
 

Review 2 Sep 2022
Recommended by customer in NR9
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Replace grill element
 

"Excellent work."
 
 
 
 
 
 

Review 24 Aug 2022
Recommended by customer in NR5
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Replacement of oven fan motor
 

"Excellent service, prompt and highly recommended!"
 
 
 
 
 
 

Review 20 Aug 2022
Recommended by customer in NR8
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Heat element in Oven
£44 call out fee
£28 - parts
 

"Very happy to have a working oven again!"
 
 
 
 
Team:
Julian
 
 
 

Review 20 Aug 2022
Recommended by customer in NR3
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Wire to element in oven needed replacing as no heat going to oven.
 

"Explained what needed fixing, very friendly and professional."
 
 
 
 
 
 

Review 13 Aug 2022
No Recommendation by customer in NR5
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Replacing element in Oven
 

"No complaints at all. Friendly and professional throughout.
Very satisfied."
 
 
 
 
 
 

Review 27 Jul 2022
Recommended by customer in NR8
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Replace element in oven.
 

"Arrived on time and replaced the element in rear time. Oven working well as should be"
 
 
 
 
 
 

Review 25 Jul 2022
Recommended by customer in NR5
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Installing a new element in an electric cooker.
 

"Julian was really helpful - he came out the next morning after I called him. He was very efficient and explained what needed to be done. I can recommend him. Polite and knowledgeable."
 
 
 
 
Team:
Julian
 
 
 

Review 15 Jul 2022
Recommended by customer in NR2
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Replacing an oven element and changing a bulb.
 

"An excellent service from start to finish.
10/10!"
 
 
 
 
Team:
Julian
 
 
 

Review 12 Jul 2022
Recommended by customer in NR1
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Repair of a noisy rattling oven.

"Julian was quick to come back to my initial enquiry and arrange a time to visit. He was on time, very friendly and happy to explain and show me what was going on as the oven job progressed.

It wasn't quite as straightforward as he'd thought it might be but he identified and fixed the problem, checked that was all ok afterwards.

No issues since, after what had been a persistent issue before his visit.

Great value for money too.

Would happily use again if needed and recommend to others."
 
 
Team:
Julian
 
 
 

Review 11 Jul 2022
Recommended by customer in NR5
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Fitting new grill element to cooker
 

"Very quick (within two hours) of initial phone call very efficient and pleasant."
 
 
 
 
 
 

Review 5 Jul 2022
Recommended by customer in NR4
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Supply and fit new oven element
 

"have used Julian before - on time and job completed efficiently."
 
 
 
 
Team:
Julian Kemp
 
 
 

Review 21 Dec 2021
Recommended by customer in NR12
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Fixed my electric oven - heater element not working so replaced it.
 

"Very efficient and super reasonable compared to other engineers I've used in the past.
Highly recommend."
 
 
 
 
 
 

Review 17 Aug 2021
Recommended by customer in NR5
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Fault: Fan oven not heating
Action Taken: Supply and fit hot point oven circular 2.skw heating element part no: x20421x/c00199665
Conduct earth continuity test check all working on completion.
 

"Called service point 16:27 on Sat 10 July 2021. Julian was extremely helpful over the phone. He advised how to identify the Hotpoint model number and assessed what was needed. He is based locally and offered to visit a repair the oven almost immediately. Amazon service! he arrived as promised with the necessary part and carried out the repair quickly and checked all was working.
He's a very pleasant chap, so reassuring, helpful, and willing to share his knowledge.
I will definitely use him again for any repairs and will recommend him to others. Thank you!"
 
 
 
 
Team:
Julian Kemp
 
 
 

Review 11 Aug 2021
Recommended by customer in NR5
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Fixing a new element for the cooker and new bulb
 

"A very pleasant and helpful man nothing was too much trouble."
 
 
 
 
 
 

Review 3 Aug 2021
Recommended by customer in NR6
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
To fit an element and bulb on a electric oven.
 

"Great job, replaced a new element for my electric oven. Quick service, polite, and great value. Would recommend."
 
 
 
 
 
 

Review 25 Jul 2021
Recommended by customer in NR6
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Supply and fit AEG fan oven element
 

"Very pleasant engineer arrived on time, and completed the work and checked that new element was working and set the oven, etc.
Very good."
 
 
 
 
 
 
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