Servicepoint (Norwich) Ltd

10 Beaumont Road
Norwich
Norfolk
NR5 0HQ

Domestic Appliance Engineers

Listed under:  Appliance Repairs, Appliance Repairs - cookers, Cooker Servicing / Repairs, Domestic Appliance Repairs, Electric Cooker Repairs
100% recommended   Rating Servicepoint (Norwich) Ltd 9.9/100
983 reviews since 2011
 
Satisfaction Ratings
 
Overall Rating
9.9 /10 Overall Rating 9.9/10
Based on 983 reviews since 2011
 
 
 
Quality 9.9/10 Quality Rating 9.9
The quality of the work was as expected and agreed

 
Tidy 9.9/10 Tidy Rating 9.9
There was little disruption and the site was left clear and tidy

 
Service 9.9/10 Service Rating 9.9
The team was friendly, helpful, considerate and professional

 
Value 9.8/10 Value Rating 9.8
The price represents value for money

 
 
 
Recent Reviews 
 
" Julian was very knowledgeable on the phone, he done a great job in fixing my oven, will definitely use him again."   more
 
" Excellent work."   more
 
" Excellent service, prompt and highly recommended!"   more
 
" Explained what needed fixing, very friendly and professional."   more
 
 
About Us



Businesses
login to your control panel
to add your video or text here
     
Customer Reviews
Sort:        

» 10 9 8 7 6 5 4 3 2 1

Budget:  


Review 22 Sep 2022
Recommended by customer in NR6
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Supplied and fit new element to fan oven
 
Cost: £71

"Julian was very knowledgeable on the phone, he done a great job in fixing my oven, will definitely use him again."
 
 
 
 
 
 


Review 13 Sep 2022
Recommended by customer
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Supply and fit fan for our oven
 
Cost: £74
 
 
 
 


Review 2 Sep 2022
Recommended by customer in NR9
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Replace grill element
 
Cost: £74

"Excellent work."
 
 
 
 
 
 


Review 24 Aug 2022
Recommended by customer in NR5
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Replacement of oven fan motor
 
Cost: £79

"Excellent service, prompt and highly recommended!"
 
 
 
 
 
 


Review 20 Aug 2022
Recommended by customer in NK8
 My Age: up to 29 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Heat element in Oven
44 call out fee
28 - parts
 
Cost: £73

"Very happy to have a working oven again!"
 
 
 
 
Team:
Julian
 
 
 


Review 20 Aug 2022
Recommended by customer in NR3
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Wire to element in oven needed replacing as no heat going to oven.
 
Cost: £65

"Explained what needed fixing, very friendly and professional."
 
 
 
 
 
 


Review 13 Aug 2022
No Recommendation by customer in NR5
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Replacing element in Oven
 
Cost: £72

"No complaints at all. Friendly and professional throughout.
Very satisfied."
 
 
 
 
 
 


Review 27 Jul 2022
Recommended by customer in NR8
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Replace element in oven.
 
Cost: £74

"Arrived on time and replaced the element in rear time. Oven working well as should be"
 
 
 
 
 
 


Review 25 Jul 2022
Recommended by customer in NR5
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Installing a new element in an electric cooker.
 
Cost: £61

"Julian was really helpful - he came out the next morning after I called him. He was very efficient and explained what needed to be done. I can recommend him. Polite and knowledgeable."
 
 
 
 
Team:
Julian
 
 
 


Review 15 Jul 2022
Recommended by customer in NR2
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Replacing an oven element and changing a bulb.
 
Cost: £78

"An excellent service from start to finish.
10/10!"
 
 
 
 
Team:
Julian
 
 
 


Review 12 Jul 2022
Recommended by customer in NR1
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Repair of a noisy rattling oven.
 
Cost: £44
 

"Julian was quick to come back to my initial enquiry and arrange a time to visit. He was on time, very friendly and happy to explain and show me what was going on as the oven job progressed.

It wasn't quite as straightforward as he'd thought it might be but he identified and fixed the problem, checked that was all ok afterwards.

No issues since, after what had been a persistent issue before his visit.

Great value for money too.

Would happily use again if needed and recommend to others."
 
 
Team:
Julian
 
 
 


Review 11 Jul 2022
Recommended by customer in NR5
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Fitting new grill element to cooker
 
Cost: £75

"Very quick (within two hours) of initial phone call very efficient and pleasant."
 
 
 
 
 
 


Review 5 Jul 2022
Recommended by customer in NR4
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Supply and fit new oven element
 
Cost: £72

"have used Julian before - on time and job completed efficiently."
 
 
 
 
Team:
Julian Kemp
 
 
 


Review 21 Dec 2021
Recommended by customer in NR12
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Fixed my electric oven - heater element not working so replaced it.
 
Cost: £64

"Very efficient and super reasonable compared to other engineers I've used in the past.
Highly recommend."
 
 
 
 
 
 


Review 17 Aug 2021
Recommended by customer in NR5
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Fault: Fan oven not heating
Action Taken: Supply and fit hot point oven circular 2.skw heating element part no: x20421x/c00199665
Conduct earth continuity test check all working on completion.
 
Cost: £64

"Called service point 16:27 on Sat 10 July 2021. Julian was extremely helpful over the phone. He advised how to identify the Hotpoint model number and assessed what was needed. He is based locally and offered to visit a repair the oven almost immediately. Amazon service! he arrived as promised with the necessary part and carried out the repair quickly and checked all was working.
He's a very pleasant chap, so reassuring, helpful, and willing to share his knowledge.
I will definitely use him again for any repairs and will recommend him to others. Thank you!"
 
 
 
 
Team:
Julian Kemp
 
 
 


Review 11 Aug 2021
Recommended by customer in NR5
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Fixing a new element for the cooker and new bulb
 
Cost: £67

"A very pleasant and helpful man nothing was too much trouble."
 
 
 
 
 
 


Review 3 Aug 2021
Recommended by customer in NR6
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
To fit an element and bulb on a electric oven.
 
Cost: £70

"Great job, replaced a new element for my electric oven. Quick service, polite, and great value. Would recommend."
 
 
 
 
 
 


Review 25 Jul 2021
Recommended by customer in NR6
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Supply and fit AEG fan oven element
 
Cost: £67

"Very pleasant engineer arrived on time, and completed the work and checked that new element was working and set the oven, etc.
Very good."
 
 
 
 
 
 


Review 25 Jul 2021
Recommended by customer in NR12
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Supply and fitting of element to top oven of double oven
 
Cost: £73

"Engineer was quick and efficient and arrived exactly when he said he would."
 
 
 
 
Team:
Julian Kemp
 
 
 


Review 25 Jul 2021
Recommended by customer in NR15
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Replace electric oven, heating elements
 
Cost: £42

"This man (Julian) is magic.
Really excellent so nice."
 
 
 
 
 
 

Back to top

» 10 9 8 7 6 5 4 3 2 1