Servicepoint (Norwich) Ltd

10 Beaumont Road
Norwich
Norfolk
NR5 0HQ

Domestic Appliance Engineers

Listed under:  Appliance Repairs, Appliance Repairs - cookers, Cooker Servicing / Repairs, Domestic Appliance Repairs, Electric Cooker Repairs
100% recommended   Rating Servicepoint (Norwich) Ltd 9.9/100
961 reviews since 2011
 
Satisfaction Ratings
 
Overall Rating
9.9 /10 Overall Rating 9.9/10
Based on 961 reviews since 2011
 
 
 
Quality 9.9/10 Quality Rating 9.9
The quality of the work was as expected and agreed

 
Tidy 9.9/10 Tidy Rating 9.9
There was little disruption and the site was left clear and tidy

 
Service 9.9/10 Service Rating 9.9
The team was friendly, helpful, considerate and professional

 
Value 9.8/10 Value Rating 9.8
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Very nice guy. Keep mask on at all time and kept a safe distance. Went above and beyond to help me find the part I needed. Fitted the same day I called. I felt comfortable with him in my home. Gr...."   more
 
" Julian was very professional throughout. He guided me whilst ordering the parts ensuring they were correct. He backed me in and carried out the work with pleasure. He is one of a kind 10+ years I have...."   more
 
" Excellent service informed me when roughly arriving very pleasant and polite"   more
 
" Julian was extremely friendly and helpful. It was very easy and quick to make an appointment. He did the work quickly and made no mess at all. Would highly recommend."   more
 
 
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Customer Reviews
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Review 15 Jun 2021
Recommended by customer in NR7
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
A element tatted to oven
 
Cost: £39

"Very nice guy. Keep mask on at all time and kept a safe distance.
Went above and beyond to help me find the part I needed.
Fitted the same day I called.
I felt comfortable with him in my home.
Great job so grateful.
"
 
 
 
 
Team:
Lynne Barker
 
 
 


Review 7 Jun 2021
Recommended by customer in NR7
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Change of 2 x oven elements heating.
 
Cost: £45

"Julian was very professional throughout. He guided me whilst ordering the parts ensuring they were correct. He backed me in and carried out the work with pleasure. He is one of a kind 10+ years I have never met a professional tradesman like Julian. Very skilled men I hope to use him again.
"
 
 
 
 
 
 


Review 1 Jun 2021
Recommended by customer in NR5
 My Age: 50 - 59 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Electric oven not heating so replaced heating elements.
 
Cost: £67

"Excellent service informed me when roughly arriving very pleasant and polite"
 
 
 
 
Team:
Justin
 
 
 


Review 20 May 2021
Recommended by customer in NR9
 My Age: up to 29 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replace broker door hinger
 
Cost: £42

"Julian was extremely friendly and helpful. It was very easy and quick to make an appointment. He did the work quickly and made no mess at all. Would highly recommend."
 
 
 
 
 
 


Review 13 May 2021
Recommended by customer in NR7
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replacement element fitted to fan oven.
 
Cost: £64

"Initial telephone conversation to check if issue could be resolved without visit/what was needed. Clear overview given of what may be needed visited on the day of the call.
Changed the part, and cooler now fully working additional advice given excellent service and information given re: the cooker from Julian"
 
 
 
 
 
 


Review 7 May 2021
Recommended by customer in NR2
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Repair John Lewis cooker - heater element broken
 

"Good response to phone and prompt attendance."
 
 
 
 
 
 


Review 27 Apr 2021
Recommended by customer in NR9
 My Age: 50 - 59 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replace element in oven
 
Cost: £67

"I couldn't fault the work carried out. The engineer was very helpful, knowledgeable, and friendly."
 
 
 
 
 
 


Review 22 Apr 2021
Recommended by customer in NR5
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Fixed the oven, replacing the fan.
 
Cost: £103

"Nice, helpful, fast, efficient, good advice."
 
 
 
 
Team:
Julian
 
 
 


Review 22 Apr 2021
Recommended by customer in NR8
 My Age: up to 29 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replacing element in electric oven that wasn't heating up.
 
Cost: £68

"Julian was brilliant, I called and he was available the next day. He also made sure he had the right part available before coming. It was quick, efficient, and excellent service wouldn't hesitate to use again."
 
 
 
 
 
 


Review 15 Apr 2021
Recommended by customer in NR14
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replace element in electric cooker.
 
Cost: £70

"Very quick response and very quick work. Friendly, considerate, and efficient! Would use again."
 
 
 
 
 
 


Review 23 Mar 2021
Recommended by customer in NR4
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cooker repair, change bulb and fit top oven
 
Cost: £57

"* Excellent service for repair
* Good customer service. Polite, Efficient.
* Excellent Covid procedures, mask, sanitizing, social distancing.

Thoroughly professional and very reasonably priced."
 
 
 
 
 
 


Review 15 Mar 2021
Recommended by customer in NR7
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replace a heating element on a fan oven.
 
Cost: £63

"I was most impressed. The element blew on a Sunday. I looked up Trusted Traders and found Julian (@Service Point). He was contacted on Tuesday. Gave a detailed breakdown of costs and an appointment time.
He arrived shortly after lunch on Wednesday and had undertaken the repair and cleaned up before 1:00. Throughout the visit, he was careful with personal safety and viral protocols. Recommend."
 
 
 
 
Team:
Julian
 
 
 


Review 8 Mar 2021
Recommended by customer in NR3
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Change heating element to a fan oven, which had "blown"
(Engineer/ workman Julian Kemp)
 
Cost: £68

"Very friendly and very helpful. Appliance over 25 years old so I was very surprised Mr. Kemp could help. Turned up exactly to the minute he said. The day after I spoke to him.
Great Job."
 
 
 
 
Team:
Julian Kemp
 
 
 


Review 2 Mar 2021
Recommended by customer in NR3
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Renew main oven door hinges and light.
 

"Excellent, tradesman."
 
 
 
 
Team:
Julian Kemp
 
 
 


Review 26 Feb 2021
Recommended by customer in NN1
 My Age: up to 29 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Fixed my Oven for me, changed the element professionally and efficiently.
 
Cost: £67

"Wonderful experience, very happy with the work and price! Lovely guy, made me feel secure and informed.

Took proper precautions for Covid-19."
 
 
 
 
 
 


Review 22 Feb 2021
Recommended by customer in NR7
 My Age: 40 - 49 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replace Fan in Oven
 

"Excellent communication and great job."
 
 
 
 
 
 


Review 14 Jan 2021
Recommended by customer in NR15
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Supply and fit heating element to fan even.
 
Cost: £70

"Julian was excellent. He came out next day and had the part we needed in stock.
We are extremely valuable and Julian was really careful and were gloves and mask.
He was very courteous and charged exactly what he had quoted.
He was very efficient. Job done in 45 minutes sent text message with ETA.
We paid by BACS before he left. Very pleased with the service and would definitely recommend Justin. "
 
 
 
 
Team:
Justin
 
 
 


Review 4 Jan 2021
Recommended by customer in NR8
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Fit new heating element in cooker (part supplied by customer).
 
Cost: £40

"Very helpful when first contacted.

Assisted in purchase of part from Bosch.

Work carried out very well."
 
 
 
 
Team:
Julian Kemp
 
 
 


Review 4 Jan 2021
Recommended by customer in NR8
 My Age: 40 - 49 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Fit fan oven element.
 

"First class communication and service."
 
 
 
 
 
 


Review 4 Jan 2021
Recommended by customer in NR13
 My Age: 50 - 59 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replace the element in Neff oven
 
Cost: £42

"Very helpful and knowledgeable. Was flexible with the visit as near Christmas and needed the large oven."
 
 
 
 
Team:
Julian
 
 
 

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