Servicepoint (Norwich) Ltd

10 Beaumont Road
Norwich
Norfolk
NR5 0HQ

Domestic Appliance Engineers

Listed under:  Appliance Repairs, Appliance Repairs - cookers, Cooker Servicing / Repairs, Domestic Appliance Repairs, Electric Cooker Repairs
100% recommended   Rating Servicepoint (Norwich) Ltd 9.9/100
934 reviews since 2011
 
Satisfaction Ratings
 
Overall Rating
9.9 /10 Overall Rating 9.9/10
Based on 934 reviews since 2011
 
 
 
Quality 9.9/10 Quality Rating 9.9
The quality of the work was as expected and agreed

 
Tidy 9.9/10 Tidy Rating 9.9
There was little disruption and the site was left clear and tidy

 
Service 9.9/10 Service Rating 9.9
The team was friendly, helpful, considerate and professional

 
Value 9.8/10 Value Rating 9.8
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Excellent service , I recommend this company."   more
 
" Julian kept in touch on my mobile and was very efficient. He was aware of COVID and took precautions very satisfied."   more
 
" Our work was completed within two hours of initial call to the company Very prompt and efficient friendly service."   more
 
" Very pleased with the work carried out and would not hesitate to use again."   more
 
 
About Us



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Customer Reviews
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Review 2 Dec 2020
Recommended by customer in NR13
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £70
 
 
Team:
Julian
 
 
 


Review 1 Dec 2020
Recommended by customer in NR4
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cooker oven repair.
 
Cost: £92

"Excellent service , I recommend this company."
 
 
 
 
Team:
Julian Kemp
 
 
 


Review 23 Nov 2020
Recommended by customer in NR4
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
To fit new thermostate in oven.
 
Cost: £79

"Julian kept in touch on my mobile and was very efficient.

He was aware of COVID and took precautions very satisfied."
 
 
 
 
 
 


Review 20 Nov 2020
Recommended by customer in NR6
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replacement element for an electric fan oven.
 

"Our work was completed within two hours of initial call to the company

Very prompt and efficient friendly service."
 
 
 
 
 
 


Review 20 Nov 2020
Recommended by customer in NR15
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Supply and fit hotpoint cooker door catch.
 
Cost: £59

"Very pleased with the work carried out and would not hesitate to use again."
 
 
 
 
 
 


Review 17 Nov 2020
Recommended by customer in NR14
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replacement oven fan and element.
 
Cost: £106

"Arrived within an hour of phoning and giving details of fault and oven reference number.

Repaired the above very efficiently with courteous service

Very happy with service and cost."
 
 
 
 
Team:
Stuart
 
 
 


Review 17 Nov 2020
Recommended by customer in NR10
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 8/10
The quality of the work was as expected and agreed
Tidy 8/10
There was little disruption and the site was left clear and tidy
Service 8/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replace oven element.
 
Cost: £70

"Good work fixed problem."
 
 
 
 
 
 


Review 13 Nov 2020
Recommended by customer in NR7
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Fixing a blown element in the oven.
 
Cost: £69

"An excellent, Friendly, Reliable and financially reasonable service."
 
 
 
 
Team:
Julian
 
 
 


Review 13 Nov 2020
Recommended by customer in NR1
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
1. Disconnecting faulty switch
2. Checking left rear hob
3. Checking right front hob
4. Safety check of all hobs
5. Safety check of oven, grill.
6. Continuity check of hobs.
 
Cost: £39

"Excellent, prompt service clear explanations respectful and trustworthy manner.

Very pleased with services."
 
 
 
 
 
 


Review 11 Nov 2020
Recommended by customer in NR18
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Work to get electric oven working.
 
Cost: £46

"Work completed very efficiently and tested."
 
 
 
 
Team:
J Kemp
 
 
 


Review 9 Nov 2020
Recommended by customer in NR1
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Examination of oven and identifying the faults.

Replacing faulty grill and replacing oven fan and element.
 
Cost: £96

"Julian is very professional, polite and helpful, with a knowledge of ovens and also they work.

He maintained social distance and came with PPE and followed all safety requirements.

I was pleased with the standard of work and very happy now that my oven is working.

Thank you so much Julian."
 
 
 
 
 
 


Review 2 Nov 2020
Recommended by customer in NR7
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replaced fan oven element

Element 28-00

Labour 39-95
 
Cost: £67
 
 
Team:
Julian Kemp
 
 
 


Review 1 Nov 2020
Recommended by customer in NR3

 I'm: Male 

 
 
Satisfaction Ratings
 
Service 10/10
The team was friendly, helpful, considerate and professional
Show All
 
 
Customer Review
 
Advice by phone

"I called to ask for help with installing a dishwasher, as I could find no plumbers available at this difficult time. The advice I received on the phone was very helpful and much appreciated. Problem sorted."
 
 
Team:
Julian
 
 
 


Review 14 Oct 2020
Recommended by customer in NR7
 My Age: 70 + 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replace fan and heating element in Becc fan over.
 
Cost: £93

"Excellent service.

Very professional and prompt."
 
 
 
 
 
 


Review 7 Oct 2020
Recommended by customer in NR1
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replaced faculty heating element and light bulb.

Supplied element and bulb.
 
Cost: £73
 
 
Team:
Julian Kemp
 
 
 


Review 1 Oct 2020
Recommended by customer in NR5
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replace oven element
 
Cost: £67

"Very efficient and polite."
 
 
 
 
 
 


Review 1 Oct 2020
Recommended by customer in NR6
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
New main oven element.
 
Cost: £60

"Arrived on time. (sent text first) had PPE from the time he arrived to the time he left.

Good professional job. Explained what he had done. Very friendly left site very tidy and good value for money would definitely use Servicepoint again."
 
 
 
 
 
 


Review 29 Sep 2020
Recommended by customer in NR1
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replace oven element.
 
Cost: £39

"Came and fixed the oven within 2 hours of me calling him.

Can't say better than that!"
 
 
 
 
Team:
Julian Kemp
 
 
 


Review 10 Sep 2020
Recommended by customer in NR7
 My Age: 70 + 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
2 new switchs on cooker
 
Cost: £80

"Very prompt and work done well."
 
 
 
 
 
 


Review 3 Sep 2020
Recommended by customer in NR10
 My Age: 50 - 59 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Carer
 

"I am very pleased

Thank you"
 
 
 
 
 
 

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