Servicepoint (Norwich) Ltd

10 Beaumont Road
Norwich
Norfolk
NR5 0HQ

Domestic Appliance Engineers

Listed under:  Appliance Repairs, Appliance Repairs - cookers, Cooker Servicing / Repairs, Domestic Appliance Repairs, Electric Cooker Repairs
100% recommended   Rating 9.9/10
857 reviews since 2011
 
Satisfaction Ratings
 
Overall Rating
9.9 /10 Overall Rating 9.9/10
Based on 857 reviews since 2011
 
 
 
Quality 9.9/10 Quality Rating 9.9
The quality of the work was as expected and agreed

 
Tidy 9.9/10 Tidy Rating 9.9
There was little disruption and the site was left clear and tidy

 
Service 9.9/10 Service Rating 9.9
The team was friendly, helpful, considerate and professional

 
Value 9.7/10 Value Rating 9.7
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Arrived within 2 hours of first enquiry phone call. Fitted quickly and tested. Call took around 25 minutes on site. "   more
 
" The engineer was clean and efficient on time and polite. "   more
 
" Excellent could not fault. "   more
 
" Very prompt, polite, and good service. Julian was clear and very helpful - highly recommended! "   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Charges: 100%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 99%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Payment: 89%
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 100%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Invoice: 100%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
 
Guarantee: 98%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

able 23
advice 23
agreed 20
Arrived 62
Called 20
clean 51
cooker 36
definitely 43
efficient 153
efficiently 49
element 20
engineer 40
Excellent 132
explained 65
fault 23
Fitted 22
fixed 19
friendly 164
friends 29
good 118
great 34
happy 55
helpful 113
highly 34
Julian 81
Kemp 26
knowledgeable 20
man 30
manner 25
morning 20
needed 33
nice 19
oven 61
parts 22
phone 53
pleasant 62
pleased 68
point 22
polite 78
problem 53
professional 91
prompt 70
promptly 18
quick 56
quickly 60
recommend 145
repair 55
satisfied 41
service 319
tidy 46
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 20 Sep 2019
Recommended by customer in NR3
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £20
 
 
 
 


Review 16 Sep 2019
Recommended by customer in NR2
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Rehanging top oven door.
 
Cost: £42

"The engineer was clean and efficient on time and polite. "
 
 
 
 
 
 


Review 16 Sep 2019
Recommended by customer in NR9
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Remove faulty element from oven. Replace and test new element.
 
Cost: £72

"Arrived within 2 hours of first enquiry phone call.
Fitted quickly and tested.
Call took around 25 minutes on site. "
 
 
 
 
 
 


Review 4 Sep 2019
Recommended by customer in NR8
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £67

"Excellent could not fault. "
 
 
 
 
 
 


Review 3 Sep 2019
Recommended by customer in NR4
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Supply and fit replacement element for cooker.
 

"Very prompt, polite, and good service. Julian was clear and very helpful - highly recommended! "
 
 
 
 
 
 


Review 2 Sep 2019
Recommended by customer in NR4
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Fitting grill element (grill already bought)
 
Cost: £39

"Excellent, prompt service!
"
 
 
 
 
 
 


Review 22 Aug 2019
Recommended by customer in NR10
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Changing two elements on the cookers they were both not working and changed blub for cooker.
 
Cost: £90

"Very happy with the work carried out what a lovely man nothing was too much effort for him Julian was a credit for his professional well done very happy. 10 Star."
 
 
 
 
 
 


Review 21 Aug 2019
Recommended by customer in NR14
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Fan oven not heating, supply a new element.
 
Cost: £66

"Very good service. "
 
 
 
 
 
 


Review 21 Aug 2019
Recommended by customer in NR4
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
To check main oven and replace heater element. To check small oven and replace bulb.
 
Cost: £71

"A good professional job. "
 
 
 
 
 
 


Review 15 Aug 2019
Recommended by customer in NR5
 My Age: 70 + 
 I'm: Male 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Removing element from fan oven and replacing with new.
 
Cost: £66

"Could not have wanted a better engineer. "
 
 
 
 
 
 


Review 15 Aug 2019
Recommended by customer in NR6
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cooling fan replacement on a AEG double oven an overview of other repairs that may be advisable replacement tulb.
 

"I had been putting the repair off because it is always a hassle getting help. However, this transaction was quick, uncomplicated and painless. I felt I could trust Julian from Service point(Norwick)"
 
 
 
 
Team:
Julian Kemp
 
 
 


Review 12 Aug 2019
Recommended by customer in NR3
 I'm: Male 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Fit new element in my fan oven.
 
Cost: £67

"The problem was explained over the phone at 9:30am and fixed by 12:30pm the same day.
This level of service was way beyond my expectation!! Well done. "
 
 
 
 
 
 


Review 9 Aug 2019
Recommended by customer in NR7
 My Age: 50 - 59 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 6/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replace heating element in Zanussi Oven.
 
Cost: £67

"Very helpful and messaged me to let me know time of arrival. Quick to respond to telephone enquiry and good explanation of how he could help. "
 
 
 
 
 
 


Review 11 Jul 2019
Recommended by customer in NR7
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Faulty timer on our oven which would not stop. This was safely isolated and the over tested to my satisfaction.
 
Cost: £39

"Julian fitted us in a quickly as he could, explained before arriving what he might have to do and the potential cost. Once on site he very quickly diagnosed the problem, agreed with me how he would proceed and completed it all straight away.
Quick, efficient, safe, in expensive
very pleased customer! "
 
 
 
 
 
 


Review 8 Jul 2019
Recommended by customer in NR35
 I'm: Female 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Show All
 
 
Customer Review
 
New element for oven.
 
Cost: £72
 
 
 
 


Review 27 Jun 2019
Recommended by customer in NR10
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replace diplomat grill.
 
Cost: £97

"Quick, efficient and a very pleasant guy, tidy worker. "
 
 
 
 
 
 


Review 24 Jun 2019
Recommended by customer in NR9
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Main oven not working. No electricity to oven.
Main selector switch had gone wrong. Corrected by installing new switch.
 
Cost: £61

"Fantastic service. Turned up on time. Highlighted problem quickly. Had to order part - it arrived quickly and was fixed when arranged. Great price too!"
 
 
 
 
 
 


Review 20 Jun 2019
Recommended by customer in NR29
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
New cooker element fitted.
 
Cost: £68

"Arrived on time very quick and efficient. "
 
 
 
 
 
 


Review 18 Jun 2019
Recommended by customer in NR8
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replacement of three belling cooker elements.
 
Cost: £90

"Work done quickly, efficiently and within time allowed. "
 
 
 
 
 
 


Review 5 Jun 2019
Recommended by customer in NR9
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replaced fan oven element.
 
Cost: £73

"Next day service to repair an oven which was not heating. The engineer was friendly, efficient and immediately diagnosed the fault.
Very impressed!"
 
 
 
 
 
 

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