Servicepoint (Norwich) Ltd

10 Beaumont Road
Norwich
Norfolk
NR5 0HQ

Domestic Appliance Engineers

Listed under:  Appliance Repairs, Appliance Repairs - cookers, Cooker Servicing / Repairs, Domestic Appliance Repairs, Electric Cooker Repairs
100% recommended   Rating Servicepoint (Norwich) Ltd 9.9/100
969 reviews since 2011
 
Satisfaction Ratings
 
Overall Rating
9.9 /10 Overall Rating 9.9/10
Based on 969 reviews since 2011
 
 
 
Quality 9.9/10 Quality Rating 9.9
The quality of the work was as expected and agreed

 
Tidy 9.9/10 Tidy Rating 9.9
There was little disruption and the site was left clear and tidy

 
Service 9.9/10 Service Rating 9.9
The team was friendly, helpful, considerate and professional

 
Value 9.8/10 Value Rating 9.8
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Called service point 16:27 on Sat 10 July 2021. Julian was extremely helpful over the phone. He advised how to identify the Hotpoint model number and assessed what was needed. He is based locally and ...."   more
 
" A very pleasant and helpful man nothing was too much trouble."   more
 
" Great job, replaced a new element for my electric oven. Quick service, polite, and great value. Would recommend."   more
 
" Engineer was quick and efficient and arrived exactly when he said he would."   more
 
 
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Customer Reviews
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Review 17 Aug 2021
Recommended by customer in NR5
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Fault: Fan oven not heating
Action Taken: Supply and fit hot point oven circular 2.skw heating element part no: x20421x/c00199665
Conduct earth continuity test check all working on completion.
 
Cost: £64

"Called service point 16:27 on Sat 10 July 2021. Julian was extremely helpful over the phone. He advised how to identify the Hotpoint model number and assessed what was needed. He is based locally and offered to visit a repair the oven almost immediately. Amazon service! he arrived as promised with the necessary part and carried out the repair quickly and checked all was working.
He's a very pleasant chap, so reassuring, helpful, and willing to share his knowledge.
I will definitely use him again for any repairs and will recommend him to others. Thank you!"
 
 
 
 
Team:
Julian Kemp
 
 
 


Review 11 Aug 2021
Recommended by customer in NR5
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Fixing a new element for the cooker and new bulb
 
Cost: £67

"A very pleasant and helpful man nothing was too much trouble."
 
 
 
 
 
 


Review 3 Aug 2021
Recommended by customer in NR6
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
To fit an element and bulb on a electric oven.
 
Cost: £70

"Great job, replaced a new element for my electric oven. Quick service, polite, and great value. Would recommend."
 
 
 
 
 
 


Review 25 Jul 2021
Recommended by customer in NR6
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Supply and fit AEG fan oven element
 
Cost: £67

"Very pleasant engineer arrived on time, and completed the work and checked that new element was working and set the oven, etc.
Very good."
 
 
 
 
 
 


Review 25 Jul 2021
Recommended by customer in NR12
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Supply and fitting of element to top oven of double oven
 
Cost: £73

"Engineer was quick and efficient and arrived exactly when he said he would."
 
 
 
 
Team:
Julian Kemp
 
 
 


Review 25 Jul 2021
Recommended by customer in NR15
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replace electric oven, heating elements
 
Cost: £42

"This man (Julian) is magic.
Really excellent so nice."
 
 
 
 
 
 


Review 12 Jul 2021
Recommended by customer in NR3
 My Age: 70 + 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £69

"Keep up the good work
Top banana, Call again for a coffee.
Its a pity there is not everyone like you."
 
 
 
 
 
 


Review 19 Jun 2021
Recommended by customer in NR4
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 8/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replace oven element
 
Cost: £70

"Prompt efficient service"
 
 
 
 
Team:
Julian Kemp
 
 
 


Review 15 Jun 2021
Recommended by customer in NR7
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Element fitted to oven
 
Cost: £39

"Very nice guy. Keep mask on at all time and kept a safe distance.
Went above and beyond to help me find the part I needed.
Fitted the same day I called.
I felt comfortable with him in my home.
Great job, so grateful.
"
 
 
 
 
Team:
Lynne Barker
 
 
 


Review 7 Jun 2021
Recommended by customer in NR7
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Change of 2 x oven elements heating.
 
Cost: £45

"Julian was very professional throughout. He guided me whilst ordering the parts ensuring they were correct. He backed me in and carried out the work with pleasure. He is one of a kind 10+ years I have never met a professional tradesman like Julian. Very skilled men I hope to use him again.
"
 
 
 
 
 
 


Review 1 Jun 2021
Recommended by customer in NR5
 My Age: 50 - 59 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Electric oven not heating so replaced heating elements.
 
Cost: £67

"Excellent service informed me when roughly arriving very pleasant and polite"
 
 
 
 
Team:
Justin
 
 
 


Review 20 May 2021
Recommended by customer in NR9
 My Age: up to 29 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replace broker door hinger
 
Cost: £42

"Julian was extremely friendly and helpful. It was very easy and quick to make an appointment. He did the work quickly and made no mess at all. Would highly recommend."
 
 
 
 
 
 


Review 13 May 2021
Recommended by customer in NR7
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replacement element fitted to fan oven.
 
Cost: £64

"Initial telephone conversation to check if issue could be resolved without visit/what was needed. Clear overview given of what may be needed visited on the day of the call.
Changed the part, and cooler now fully working additional advice given excellent service and information given re: the cooker from Julian"
 
 
 
 
 
 


Review 7 May 2021
Recommended by customer in NR2
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Repair John Lewis cooker - heater element broken
 

"Good response to phone and prompt attendance."
 
 
 
 
 
 


Review 27 Apr 2021
Recommended by customer in NR9
 My Age: 50 - 59 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replace element in oven
 
Cost: £67

"I couldn't fault the work carried out. The engineer was very helpful, knowledgeable, and friendly."
 
 
 
 
 
 


Review 22 Apr 2021
Recommended by customer in NR5
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Fixed the oven, replacing the fan.
 
Cost: £103

"Nice, helpful, fast, efficient, good advice."
 
 
 
 
Team:
Julian
 
 
 


Review 22 Apr 2021
Recommended by customer in NR8
 My Age: up to 29 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replacing element in electric oven that wasn't heating up.
 
Cost: £68

"Julian was brilliant, I called and he was available the next day. He also made sure he had the right part available before coming. It was quick, efficient, and excellent service wouldn't hesitate to use again."
 
 
 
 
 
 


Review 15 Apr 2021
Recommended by customer in NR14
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replace element in electric cooker.
 
Cost: £70

"Very quick response and very quick work. Friendly, considerate, and efficient! Would use again."
 
 
 
 
 
 


Review 23 Mar 2021
Recommended by customer in NR4
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cooker repair, change bulb and fit top oven
 
Cost: £57

"* Excellent service for repair
* Good customer service. Polite, Efficient.
* Excellent Covid procedures, mask, sanitizing, social distancing.

Thoroughly professional and very reasonably priced."
 
 
 
 
 
 


Review 15 Mar 2021
Recommended by customer in NR7
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replace a heating element on a fan oven.
 
Cost: £63

"I was most impressed. The element blew on a Sunday. I looked up Trusted Traders and found Julian (@Service Point). He was contacted on Tuesday. Gave a detailed breakdown of costs and an appointment time.
He arrived shortly after lunch on Wednesday and had undertaken the repair and cleaned up before 1:00. Throughout the visit, he was careful with personal safety and viral protocols. Recommend."
 
 
 
 
Team:
Julian
 
 
 

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