Winter Domestics

148 Blithewood Gardens
Norwich
Norfolk
NR7 8PP

Domestic Appliance Engineers

Listed under:  Domestic Appliance Repairs, Domestic Appliance Supply, PAT Testing
75% recommended   Rating Winter Domestics 9.4/100
8 reviews since 2011
 
Satisfaction Ratings
 
Overall Rating
 9.4 /10 Overall Rating 9.4/10
Based on 8 reviews since 2011
 
 
 
Quality 8.8/10 Quality Rating 8.8
The quality of the work was as expected and agreed
 
Tidy 9.9/10 Tidy Rating 9.9
There was little disruption and the site was left clear and tidy
 
Service 10/10 Service Rating 10.0
The team was friendly, helpful, considerate and professional
 
Value 8.8/10 Value Rating 8.8
The price represents value for money
 
 
 
Recent Reviews 
 
" Visit 1. Arrived on time. Quoted cost of £20 for labour. Visit 2. A bit early. Fitted new seal quickly. Charged £45 for parts and labour. Did not test seal for leaks. No invoice or receipt. T...."   more
 
" Superb service. Visited within 6 hours of call out. Repaired the washing machine quickly and without fuss. Would definitely recommend."   more
 
" Fast efficient service. Found the problem rapidly (brushes work out) completely satisfied by the source provided by the winter, and would not hesitate to recommend his services to others."   more
 
" Quick service, we phoned Saturday evening and he came Sunday morning. Arrived at time promised. Happy to work at weekends. Seemed knowledgeable, used to work for hoover. Pleased with service provided."   more
 
About Us


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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.
 
Charges: 100%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 100%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Payment: 100%
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 100%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Invoice: 71%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
 
Guarantee: 60%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

diagnosis 2
efficient 2
promised 2
recommend 4
satisfied 2
service 4
Visit 2
Winter 2
(brushes 1
‘Winter 1
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 27 Jul 2012
Not Recommended by customer in NR7
 
 
Satisfaction Ratings
 
Quality 0/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 0/10
The price represents value for money
Show All
 
 
Customer Review
 
Fixing new seal to repair leak to John Lewis slimline dishwasher

"Visit 1. Arrived on time. Quoted cost of £20 for labour.

Visit 2. A bit early. Fitted new seal quickly. Charged £45 for parts and labour. Did not test seal for leaks. No invoice or receipt. The door still leaked.

At next visit tightened door catch. At first still seemed to leak, but then seemed better after brief test.

At next use, door leaked as badly as ever. Called Mr Winter. He said he had done as much as he could and would not come again. Suggested it might work to raise the supports at the front of the machine. If so, why had he/would he not try it himself? We are fairly old and not very handy, and it would be difficult for us to lift the dishwasher.

We felt he took the money and ran after wrong diagnosis and would not recommend him. No paperwork or guarantee at any point."
 
 
 
 

Review 20 Apr 2012
Recommended by customer in NR6
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 

"Superb service. Visited within 6 hours of call out. Repaired the washing machine quickly and without fuss. Would definitely recommend."
 
 
 
 
 
 

Review 17 Mar 2012
Recommended by customer in NR28
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Washing machine drum had stopped rotating. Suspected brushes needed. Replacing as machine 10+ years old.
 

"Fast efficient service. Found the problem rapidly (brushes work out) completely satisfied by the source provided by the winter, and would not hesitate to recommend his services to others."
 
 
 
 
 
 

Review 16 Nov 2011
Recommended by customer in NR16
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
 
 
 
 

Review 11 Nov 2011
Recommended by customer
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Our washing machine had an error light saying 'clean pump'. We couldn’t find any problems, following instructions. Mr. Winter came and found a foreign object in the pump.
 

"Quick service, we phoned Saturday evening and he came Sunday morning. Arrived at time promised. Happy to work at weekends. Seemed knowledgeable, used to work for hoover. Pleased with service provided."
 
 
 
 
 
 

Review 28 Aug 2011
Recommended by customer in NR16
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 

"I was very satisfied with the service I got. They came when they said they would, and the price was very reasonable."
 
 
 
 
 
 

Review 18 Aug 2011
No Recommendation by customer in NR9
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
The replacement of a water pump in an automatic washing machine (Mr. Trevor Winter – “Winter Domestics”).
 

"‘Winter Domestics’ came as recommendation and Mr. Winter proved to be an extremely likeable who quietly went about the repair causing as little disruption as was possible. I can find no fault at all with his response to my phone call as he came when he promised. I would recommend him to anyone."
 
 
 
 
 
 

Review 27 Jul 2011
Recommended by customer in NR5
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
It was thought motor brushes were needed, but luckily for me an electrical wire had broken.
 

"I’m very surprised how efficient this firm is, especially when they completed the job on the day of contacting them. He showed me the broken part which differed from the original diagnosis and fortunately cost less."
 
 
 
 
 
 
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