Mark One Appliances

55 Church Road, Hedenham
Bungay
Norfolk
NR35 2LF

Domestic Appliance Supply & Repairs

Listed under:  Commercial Laundry Equipment Repairs & Sales, Domestic Appliance Repairs, Domestic Appliance Supply
100% recommended   Rating Mark One Appliances 9.8/100
26 reviews since 2011
 
Satisfaction Ratings
 
Overall Rating
 9.8 /10 Overall Rating 9.8/10
Based on 26 reviews since 2011
 
 
 
Quality 9.8/10 Quality Rating 9.8
The quality of the work was as expected and agreed
 
Tidy 9.8/10 Tidy Rating 9.8
There was little disruption and the site was left clear and tidy
 
Service 9.9/10 Service Rating 9.9
The team was friendly, helpful, considerate and professional
 
Value 9.8/10 Value Rating 9.8
The price represents value for money
 
 
 
Recent Reviews 
 
" Prompt, friendly and quick with everything explained."   more
 
" Like the Ronseal advert did exactly what was said on the tin. Came and sorted problem with in 24hours. Very professional job. Many thanks"   more
 
" Very prompt response, and I was kept informed of the time the firm expected to arrive. Problem soon diagnosed and solved."   more
 
" Work done efficiently and promptly."   more
 
About Us


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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.
 
Charges: 96%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 100%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Payment: 86%
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 100%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Invoice: 100%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
 
Guarantee: 70%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

clean 2
definitely 2
efficiently 2
friendly 3
Good 2
Mark 3
problem 2
professional 3
quick 2
recommended 2
satisfied 2
second 2
service 8
tidy 2
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 6 Nov 2015
Recommended by customer in IP21
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 8/10
The price represents value for money
Show All
 
 
Customer Review
 
Replace element on built in oven and test.

"Prompt, friendly and quick with everything explained."
 
 
 
 

Review 23 Nov 2014
Recommended by customer in NR35
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Fitted new heating element to Miele washing machine

"Like the Ronseal advert did exactly what was said on the tin. Came and sorted problem with in 24hours. Very professional job. Many thanks"
 
 
Team:
Mark Hill
 
 
 

Review 7 Nov 2014
Recommended by customer in NR34
 
 
Satisfaction Ratings
 
Quality 8/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 9/10
The price represents value for money
Show All
 
 
Customer Review
 
Changing element in AEG cooker.
 
 
 
 
 

Review 27 Oct 2014
Recommended by customer in NR16
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Dishwasher pump faulty.
 

"Very prompt response, and I was kept informed of the time the firm expected to arrive. Problem soon diagnosed and solved."
 
 
 
 
 
 

Review 13 Oct 2014
Recommended by customer in NR15
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Replace damaged hose in washing machine.
 

"Work done efficiently and promptly."
 
 
 
 
 
 

Review 2 Oct 2014
Recommended by customer in NR15
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Check washing machine failure to complete its cycle.
 

"Excellent service a 360 service from the initial phone call to completion of works."
 
 
 
 
 
 

Review 13 Sep 2014
Recommended by customer in NR15
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Replace fan element and grill regulator to Whirlpool built – in oven.
 

"Competent workman and polite. Very pleased."
 
 
 
 
 
 

Review 14 Aug 2014
Recommended by customer in NR19
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Regular maintenance of laundry and catering equipment.
 

"Mark is great and provides a wonderful service. He will work at very short notice and has come out to us as the lodge out of hours."
 
 
 
 
 
 

Review 11 Aug 2014
Recommended by customer in NR35
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Repair to Zanuss; washing machine. Replace motor brush gear. Blow down and dry out. Remove blockage from filer assemble & test.
 

"Helpful, knowledgeable, quick and courteous."
 
 
 
 
 
 

Review 1 Aug 2014
Recommended by customer in NR35
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Show All
 
 
Customer Review
 
Repair to over and washing machine.
 

"Good service."
 
 
 
 
 
 

Review 21 May 2014
Recommended by customer in NR9
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Repair to built in microwave oven.
 

"This is the second repair Mark was carried out for us. Each time Marks service has been extremely good. He has been able to do the jobs very quickly following my call. The quality of the work has been superb and find costs are extremely reasonable. It is refreshing to find someone happy to try to repair something rather than suggest you buy another or indeed try to sell you a new one themselves. This was not an option with the built in microwave for us."
 
 
 
 
 
 

Review 14 Apr 2014
Recommended by customer in TN10
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Sourced, supplied and fitted replacement baskets for an older Hotpoint Dishwasher

"Absolutely top-class service, very friendly, efficient and professional, would definitely recommend."
 
 
 
 

Review 22 Mar 2014
Recommended by customer in NR35
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Service centre vacuum system.
 
 
 
 
 

Review 19 Feb 2014
Recommended by customer in NR15
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Inspect tricity bendix dryer, remove & clean lift pump assemble & test.
 

"Brilliant. Could not have been better."
 
 
 
 
 
 

Review 10 Feb 2014
Recommended by customer in IP13
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The price represents value for money
Show All
 
 
Customer Review
 
Replace oven lamp to Bosch built in oven.
 
 
 
 
 

Review 9 Feb 2014
Recommended by customer
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Replace inverter PCB to Neff built-in microwave oven.
 

"Exemplary service. Very professional and friendly. Work completed in super quick time. Thank you so much."
 
 
 
 
 
 

Review 5 Feb 2014
Recommended by customer in IP13
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
appliance maintenance

"highly recommended
"
 
 
 
 

Review 5 Feb 2014
Recommended by customer in NR15
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 8/10
The price represents value for money
Show All
 
 
Customer Review
 
Fitting new hotplate to Zanussi hob unit

"The work was carried out efficiently.

I have not used the firm before but will certainly do so if required

The engineer was friendly and the site was left clean and tidy"
 
 
Team:
Mark Hill
 
 
 

Review 22 Apr 2013
Recommended by customer in NR6
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Show All
 
 
Customer Review
 
Replace fan oven element & test.
 

"Will use again."
 
 
 
 
 
 

Review 13 Apr 2013
Recommended by customer in NR26
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 8/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Supply & install new gorenje, integrated cooker.
 

"First class service as ever."
 
 
 
 
 
 
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