Bairds Windows Ltd

Units 1-4 Station Industrial Estate, Station Road
Newton Stewart
Dumfries and Galloway
DG8 6ND

Double Glazing

Listed under:  Door Repairs, Doors, Window Repairs, Windows / Window Fitters
98% recommended   Rating 9.8/10
60 reviews since 2016
 
Satisfaction Ratings
 
Overall Rating
9.8 /10 Overall Rating 9.8/10
Based on 60 reviews since 2016
 
 
 
Quality 9.7/10 Quality Rating 9.7
The quality of the work was as expected and agreed

 
Tidy 9.8/10 Tidy Rating 9.8
There was little disruption and the site was left clear and tidy

 
Service 9.8/10 Service Rating 9.8
The team was friendly, helpful, considerate and professional

 
Value 9.7/10 Value Rating 9.7
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Truly superb service from word go. Would recommend this company to anyone. Very professional fitters - very respectful of property etc. "   more
 
" Fantastic windows made to order and fitted to a very high standard. I have total confidence in the product and its fitting and have no reservation about recommending Bairds Windows to friends and fami...."   more
 
" Very pleased. Professional team good quality materials. "   more
 
" First class service, better than we expected Top class job. "   more
 
About Us


We are a small but ever growing family run business, manufacturing high quality and bespoke PVC-u and Timber windows, doors and conservatories for over 20 Years. We also supply some high quality Vertical Sliding Sash, Composite Doors, Warmcore products and PVC-u roofline and rainwear. Periodic maintenance and cleaning to maintain the original appearance of your high quality products ensuring an extended life and trouble free enjoyment giving good long term value for money.

Confidence comes from knowing that our products are designed and manufactured with the highest of quality and reliability on mind.
     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Charges: 100%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 89%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Payment: 95%
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 98%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Invoice: 100%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
 
Guarantee: 96%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

10/10 2
arrived 2
aspects 2
Bairds 8
brief 2
class 3
clean 6
courteous 3
customer 2
definitely 2
Delighted 3
door 5
efficiently 2
excellent 14
expected 2
family 3
Fantastic 2
final 2
finish 5
finished 3
fitted 2
fitter 3
fitters 5
fitting 4
friendly 5
friends 2
good 11
Great 2
happy 6
helpful 5
Highly 3
Ian 3
impressed 2
local 2
lunch 2
mess 2
neat 3
pleased 6
polite 4
products 3
professional 9
quality 6
recommend 7
service 8
standard 4
team 5
tidy 12
window 4
Windows 12
workmanship 5
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 14 Aug 2019
Recommended by customer in DG8
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
New windows and door.
 
Cost: £3450

"Truly superb service from word go. Would recommend this company to anyone.
Very professional fitters - very respectful of property etc. "
 
 
 
 
 
 


Review 9 Aug 2019
Recommended by customer in KA6
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replace 3 x upper floor casement windows and surrounds with custom - made frames in acrota wood and surrounds in tricoya plates.
 
Cost: £8010

"Fantastic windows made to order and fitted to a very high standard. I have total confidence in the product and its fitting and have no reservation about recommending Bairds Windows to friends and family. "
 
 
 
 
Team:
David Tony Ian John
 
 
 


Review 1 Aug 2019
Recommended by customer in DG9
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replacement of doors/windows
 
Cost: £4600

"Very pleased. Professional team good quality materials. "
 
 
 
 
Team:
Tony Ian
 
 
 


Review 22 Jul 2019
Recommended by customer in DG8
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Supply and fit 3 windows and 1 composite door.
 
Cost: £5055

"First class service, better than we expected
Top class job. "
 
 
 
 
Team:
Tony Ian
 
 
 


Review 29 Jun 2019
Recommended by customer in KA26
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replacement windows and patio door. To 2 properties.
 
Cost: £7676

"Very happy with results. "
 
 
 
 
Team:
Tony Iain
 
 
 


Review 28 May 2019
Not Recommended by customer in DG8
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 1/10
The quality of the work was as expected and agreed
Tidy 7/10
There was little disruption and the site was left clear and tidy
Service 8/10
The team was friendly, helpful, considerate and professional
Value 5/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replacement windows.
 
Cost: £11000

"Company maintains old-fashioned values - The customer is always wrong. Complaints re failure to deliver openly ignored until threat of court. Complaint re performance fobbed off with nonsense explanation. Card board inserted to stop UPVC window rattling "
 
 
 
 
 
   Business Reply:

Thank you for taking the time to submit a review, although a negative one. Being, members of the Dumfries and Galloway Trusted Trader we take all reviews seriously. We try to be as clear as we can be in all of our paperwork by issuing detailed quotations. I can only apologise that we missed your verbal instruction for Gold furniture, but the quotation issued and signed for did state Chrome. Legally we had no requirement to alter this however after a Directors meeting it was agreed and replacements ordered at a cost to ourselves as it is important to us that our customers are happy. We then received your letter and I realised that the draught issue on one of the six windows had not been addressed and I ordered the "missing bungs" myself which arrived the next day and everything was then fitted within 3 days. We appreciated your prompt payment and apologise it took 10 weeks to resolve overall but I hope you enjoy your new windows. With maintenance and care as detailed on the back of your invoice they will give you a problem free lifespan giving you the quality and value for money expected.
 


Review 29 Apr 2019
Recommended by customer in DG8
 My Age: 70 + 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Manufacture and install white UPVC
9 x casement windows and 1 single door; 1 rosewood single door and 1 double geazed unit.
 
Cost: £6624

"The chaps were very friendly and exceptionally kind to the elderly resident."
 
 
 
 
Team:
David Tony Ian John
 
 
   Business Reply:

Thank you so much for such a positive review. It is difficult for elderly people to have workman invading their home but we try to keep disruption to a minimum. I am so pleased the resident likes her new windows and they are making such a difference already.
 


Review 7 Mar 2019
Recommended by customer in DG8
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replacement windows
 
Cost: £1245

"Very good workmanship. Very professional in every way"
 
 
 
 
 
   Business Reply:

Thank you for submitting such a positive review as always it was a pleasure working for you again, although I know this window was particularly difficult. I hear Tony made a good job of the stairs you should have asked him to do the rest. Your comments amused Katie and were passed on to Tony.
 


Review 5 Mar 2019
Recommended by customer in KA26
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Fitting new front door.
 
Cost: £1780

"I have dealt with Bairds numerous times and they have always been very helpful and provide options and have a genuine interest in customer needs.
The fitter on this project was very polite and helpful, catering to anything I asked. "
 
 
 
 
 
   Business Reply:

Thank you for such a positive review, as always it was a pleasure working for you. Thanks for the phone call your positive comments were passed onto the fitter. We would really appreciate a photo of your stunning new door now it is installed for our web page photo gallery if that would be ok.
 


Review 28 Feb 2019
Recommended by customer in DG12
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Fitting of 10 white casement windows
 
Cost: £4404

"Fabulous workmanship
Delighted with guys!"
 
 
 
 
Team:
David Tony Ian
 
 
   Business Reply:

Thank you for submitting such a positive review we really appreciate it. Your comments will be passed onto the fitters and we look forward to completing the next phase in due course.
 


Review 21 Feb 2019
Recommended by customer in DG8
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replace double glazing units in whole house - total 10 windows.
 
Cost: £3702

"The work was completed in less time than anticipated, to a very high standard. I am delighted with my new windows. "
 
 
 
 
Team:
Tony Ian
 
 
   Business Reply:

Thank you for taking the time to submit such a positive review, your comments are really appreciated. It helps others when trying to choose a reputable company. It was a pleasure working for you and hope we can be of service to you again in the future.
 


Review 3 Jan 2019
Recommended by customer in DG9
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Manufacture and Install french doors.
 
Cost: £1485

"Very happy with standard of work, Very tidy and finished door is excellent."
 
 
 
 
 
   Business Reply:

Thank you for taking the time to submit such a positive review, it was a pleasure working for you again. I hope you get plenty of sun shining through those bevels.
 


Review 18 Dec 2018
Recommended by customer in DG7
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Quality 8/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replace in PVC windows and door in Sun room.
 
Cost: £4890

"Work carried out competent and courteously to our satisfaction."
 
 
 
 
 
   Business Reply:

Thank you for submitting your review, it was a pleasure to work for you again. I do note that you only gave an 8 for quality, we would say that his job was by no means easy but the quality of the product will prove itself over the coming years. Once again thank you for your review.
 


Review 5 Dec 2018
Recommended by customer in KA26
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replaced 13 windows
French doors
Back door
Patio doors.
 
Cost: £10400

"We are very pleased with the work carried out and would certainly recommend this company. "
 
 
 
 
Team:
Tony Ian
 
 
   Business Reply:

Thank you for taking the time to submit such a positive review, my apologies for the late reply. It was a pleasure to work for you thank you for your recommendation.
 


Review 4 Dec 2018
Recommended by customer in DG7
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The removal of all doors and windows and re-fitting with their own manufactured double glazed replacements.
 
Cost: £7895

"Quality units and workmanship a first class job from the first visit to provide an estimate to the completed job. "
 
 
 
 
 
   Business Reply:

Thank you for taking the time to submit a review. It was an absolute pleasure working for you and we are so pleased you are delighted with your new windows and doors.
 


Review 1 Aug 2018
Recommended by customer in KA26
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 8/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
3 doors.
 
Cost: £2350
 
 
 
   Business Reply:

Thank you for taking the time to submit a review. With periodic cleaning and maintenance as detailed on the back of your invoice to maintain the original appearance of your products you will extend the life span and get years of trouble free enjoyment and great long term value for money. I am sorry to see you have only given 8/10 for service which I can only apologise for, I will contact you directly to see where we can improve our service. Thank you again for your valued custom.
 


Review 23 Jul 2018
Recommended by customer in DG8
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"Tolly fitted our new door beautifully."
 
 
 
 
 
   Business Reply:

Thank you for taking the time to submit such a positive review. We hope that you love your new door it looked stunning here. I hope Tony took a really nice photo to put into our gallery.
 


Review 16 Jul 2018
Recommended by customer in DG9
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £3540

"Workmen were excellent, courteous, polite and very helpful in general."
 
 
 
 
 
   Business Reply:

Thank you for taking the time to submit such a positive review, we really appreciate it. It is always a pleasure working for returning customers who know our standards and products. It can be difficult inviting workmen into your home it is good to hear great comments about our team.
 


Review 14 Jun 2018
Recommended by customer in DG8
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
New PVC windows and composite doors.
 
Cost: £12500

"We were very happy with the work, clean and tidy. Pleasure staff and nothing too much trouble."
 
 
 
 
 
   Business Reply:

Thank you for taking the time to submit a review we really appreciate it. Would love a photo to put on the website as the fitters didn't take photos after your doors were fitted. With periodic cleaning and maintenance to maintain the original appearance of your products you will extend the life span and get years of trouble free enjoyment.
 


Review 25 Apr 2018
Recommended by customer in DG8
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replacing patio door.
 
Cost: £1400
 
 
 
   Business Reply:

Thank you for taking the time to submit a review. We hope you are very happy with your new patio door. Value will prove itself as with periodic cleaning and maintenance to maintain the original appearance of your doors this will extend the life span and give trouble free enjoyment of your new door.
 

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