Norwich Drain Services Ltd

The Laurels, Green Man Lane Kirstead
Norwich
Norfolk
NR15 1EP

Drain Services

Listed under:  CCTV Drain Surveys, Drain Cleaning & Unblocking
100% recommended   Rating Norwich Drain Services Ltd 9.9/100
47 reviews since 2012
 
Satisfaction Ratings
 
Overall Rating
 9.9 /10 Overall Rating 9.9/10
Based on 47 reviews since 2012
 
 
 
Quality 9.9/10 Quality Rating 9.9
The quality of the work was as expected and agreed
 
Tidy 9.9/10 Tidy Rating 9.9
There was little disruption and the site was left clear and tidy
 
Service 9.9/10 Service Rating 9.9
The team was friendly, helpful, considerate and professional
 
Value 9.8/10 Value Rating 9.8
The price represents value for money
 
 
 
Recent Reviews 
 
" Immediate response late in the afternoon and were able to go to the house the following day. Paul was very polite and helpful and got the job sorted without any fuss at a fair price. Thanks very much ...."   more
 
" We had just returned from a lovely holiday and had our son and granddaughters staying . Upon return my wife noticed a load of flies near the back drain. I tried myself to clear it but no luck and we a...."   more
 
" Many thanks to Norwich Drain Services for quickly resolving my badly blocked drain. NDS provide a professional friendly service at a reasonable affordable cost. Highly recommended."   more
 
" Paul lifted the manhole cover and was able to clear the blockage. They worked well and got it all sorted out for me and arrived when they said including ringing when they were on the way. It was a go...."   more
 
About Us

Norwich Drain Services

Carry out CCTV surveys.
Home purchase survey with report.
     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.
 
Charges: 93%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 97%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Payment: 84%
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 100%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Invoice: 98%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
 
Guarantee: 58%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

able 2
advice 4
afternoon 2
arrived 3
blockage 4
blocked 4
called 2
cheerful 2
clean 4
clear 4
cleared 6
competitive 2
complicated 2
couldn’t 3
definitely 2
drain 6
drains 4
efficient 5
excellent 10
explained 6
fair 2
fast 2
finish 2
Friday 2
friendly 16
fuss 2
good 6
Great 3
happening 3
happy 3
helpful 6
Highly 8
NDS 4
Paul 8
pipe 3
pleasant 3
pleased 3
polite 3
problem 7
professional 11
Prompt 5
Quickly 6
Really 4
reasonable 3
recommend 11
recommended 6
service 16
sorted 4
thorough 3
tidy 3
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 23 Mar 2026
Recommended by customer in WD35
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The price represents value for money
Show All
 
 
Customer Review
 
Blockage between outside drain and main sewer.

"Immediate response late in the afternoon and were able to go to the house the following day. Paul was very polite and helpful and got the job sorted without any fuss at a fair price. Thanks very much Richard"
 
 
Team:
Paul
 
 
 

Review 1 Jun 2025
Recommended by customer in NR4
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Blocked drain at back of house

"We had just returned from a lovely holiday and had our son and granddaughters staying . Upon return my wife noticed a load of flies near the back drain. I tried myself to clear it but no luck and we also got a bad smell.
My wife phoned and got through to Norwich drains who absolutely amazed us and said they would be with us in about 15 minutes time . Bear in mind this was a Friday afternoon.

The guys arrived within 20 minutes and just got on with the job. Using their rods they found where the problem was .. a build up of sludge over the years! Anyway Paul and Harvey cleared it. They explained what they were doing as they did the job.
Very professional and also what I liked was they were very personable and completed job. We paid the guys and then what I liked is they said if anymore problems then don’t hesitate to ring them . They were excellent couldn’t fault them.

Mark Reeves"
 
 
Team:
Paul and Harvey
 
 
 

Review 19 Jan 2022
Recommended by customer in NR50
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
To clear blocked sewage drain in driveway

"Many thanks to Norwich Drain Services for quickly resolving my badly blocked drain. NDS provide a professional friendly service at a reasonable affordable cost. Highly recommended."
 
 
 
 

Review 18 Jan 2022
Recommended by customer in NR13
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
I had blocked drains that caused the shower to overflow and flood the bathroom.

"Paul lifted the manhole cover and was able to clear the blockage. They worked well and got it all sorted out for me and arrived when they said including ringing when they were on the way. It was a good experience from start to finish."
 
 
Team:
Paul
 
 
 

Review 8 Sep 2021
Recommended by customer in NR15
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Blocked drain from kitchen.

"Excellent service, fast to respond and very satisfactory outcome with blocked drain from kitchen completely cleared. Would highly recommend NDS."
 
 
Team:
Paul and Harvey
 
 
 

Review 30 May 2021
Recommended by customer in NR15
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
CCTV drain survey carried out to find defects in drains allowing rats access into the property.

"Fantastic service."
 
 
Team:
Paul
 
 
 

Review 23 Jan 2020
Recommended by customer in NR4
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Drain clearing

"A straightforward and competent job rapidly completed and fairly charged. (An extremely smelly blocked drain)"
 
 
 
 

Review 25 May 2017
Recommended by customer in NR4
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Unblocked external drain connecting to sewer.

"A very good service and I would be happy to recommend this company to a friend. Fast, professional, friendly and knowledgeable. Cleared blockage and then flushed through and hosed down rest of drains. Very fair price for the service provided."
 
 
 
 

Review 27 Oct 2016
Recommended by customer in NR12
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Conduct a CCTV drain survey on a property we are buying.

"NDS conducted the CCTV survey and confirmed the condition of the drains. They also located all the missing or buried inspection chambers and jetted out some silt and sludge in one of the drains. There work was quick, professional and reasonably priced. I am very happy with service I received and would not hesitate to use NDS again. Other professionals on site at the time were also impressed by the service provided to us by NDS."
 
 
Team:
Paul Turnell
 
 
 

Review 1 May 2016
Recommended by customer in NR2
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Unblocking a couple of outside drains from kitchen sink and from washing machine.

"I was really happy with the service from this firm because he came very quickly, fitting me in between other jobs, because he could tell it was urgent. He was very pleasant and helpful, and I think the charge was reasonable, especially in the circumstances."
 
 
 
 

Review 20 Dec 2015
Recommended by customer in NR5
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 8/10
The price represents value for money
Show All
 
 
Customer Review
 
Unblock outside drain.
 

"He was very friendly, clean and tidy. He explained where the problem was and provided advice on how to prevent it happening again."
 
 
 
 
 
 

Review 11 Dec 2015
Recommended by customer in NR12
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
CCTV inspection of drain. Repair collar on downpipe.
 

"Paul was friendly and explained what he was doing. He gave advice as to how to improve drainage and reduce leaking of water from woodwork to bricks."
 
 
 
 
 
 

Review 1 Dec 2015
Recommended by customer in NR2
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Unblock drain.
 

"Really prompt service, very friendly & professional. Great competitive price and really pleased with job done. Would def recommended to others. Thank you."
 
 
 
 
 
 

Review 1 Jun 2015
Recommended by customer in NR2
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Fixing leaking bath & sink. Clearing blockage in bathroom waste pipe. Fixing/remedying faulty work done by another tradesman (CRC plumber).
 

"Very helpful & trustworthy highly skilled and professional friendly, explained in plain English tidy – put everything back to a clean state. Exceeded our expectations & we would definitely recommend & use again. Thank you Paul Turnell!"
 
 
 
 
 
 

Review 1 Jun 2015
Recommended by customer in NR35
 
 
Satisfaction Ratings
 
Quality 8/10
The quality of the work was as expected and agreed
Tidy 8/10
There was little disruption and the site was left clear and tidy
Service 8/10
The team was friendly, helpful, considerate and professional
Value 8/10
The price represents value for money
Show All
 
 
Customer Review
 
Unblock outside drain.
 

"Nice chap. Helpful and gave advise on how to avoid re-accurance."
 
 
 
 
 
 

Review 11 May 2015
Recommended by customer in IP20
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Assessing and cleaning a blocked drain.
 

"The man from Norwick Drain service had been recommended by our plumber. He got back to me very quickly when I sent an email and discussed our problem on the telephone before he came. He was very friendly and professional. He kept us informed of the work he was doing while he was here. He was thorough and efficient and sorted the problem for a real reasonable."
 
 
 
 
 
 

Review 6 Mar 2015
Recommended by customer in NR14
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Unblock a drain.
 

"Excellent. Couldn’t do enough. Efficient and polite. Will recommend him."
 
 
 
 
 
 

Review 23 Feb 2015
Recommended by customer in NR14
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Identifying blockage in drainage system.
 

"Prompt, efficient and friendly. Gave me confidence in his professionalism - he knew about drains!"
 
 
 
 
 
 

Review 13 Feb 2015
Recommended by customer in NR7
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Clear drain blockage and jet through pipes.
 

"Prompt, professional, friendly, reasonably priced, completed swiftly."
 
 
 
 
 
 

Review 28 Jan 2015
Recommended by customer in NR4
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 7/10
The price represents value for money
Show All
 
 
Customer Review
 
Clearing blocked drains.
 

"Nice guy. Did what he said he would at the quoted prices a cheerful. Informative way. Highly recommended."
 
 
 
 
 
   Business Reply:
Work was carried out on a Saturday morning, unblocked drain, extracted lost drain rods from run.

Value 7/10 :-(
 
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