Rollerdor Ltd

12 Jarrold Way, Bowthorpe Employment Area
Norwich
Norfolk
NR5 9JD

Electric roller garage doors- Supply & Install

Listed under:  Electric roller garage doors, Manufacture
92% recommended   Rating 9.4/10
51 reviews since 2017
 
Satisfaction Ratings
 
Overall Rating
9.4 /10 Overall Rating 9.4/10
Based on 51 reviews since 2017
 
 
 
Quality 9.2/10 Quality Rating 9.2
The quality of the work was as expected and agreed

 
Tidy 9.6/10 Tidy Rating 9.6
There was little disruption and the site was left clear and tidy

 
Service 9.5/10 Service Rating 9.5
The team was friendly, helpful, considerate and professional

 
Value 9.3/10 Value Rating 9.3
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Excellent experience from start to finish. Came to measure door to ensure accurate fitting and agreed date to fit. Came at time and date specified, removed and disposed of old door and fitted new do...."   more
 
" All good"   more
 
" Very helpful from beginning to end, would recommend to friends."   more
 
" The installer ran through the Installation and how long it would take.very clean and tidy finish very good."   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Charges: 100%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 97%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Payment: 100%
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 97%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Invoice: 100%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
 
Guarantee: 97%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

agreed 4
arrived 4
broke 2
competitive 2
contacted 2
courteous 2
customer 2
delivery 3
door 20
doors 3
driver 3
Easy 5
efficient 2
electric 4
Engineer 2
Excellent 11
experience 4
Extremely 3
family 2
fault 2
finish 5
fitted 8
fitters 3
friendly 6
garage 5
good 13
great 6
helpful 11
highly 5
install 4
Installation 8
installed 3
parts 6
place 3
pleasant 4
pleased 4
problem 3
problems 3
product 6
professional 4
quality 4
quick 3
recommend 13
replacement 3
roller 5
rollerdor 5
service 16
shutter 3
standard 3
Workers 3
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 19 Aug 2019
Recommended by customer in BB6
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replaced old manual "up and over" garage door with remote control modern roller garage door
 
Cost: £1625
 

"Excellent experience from start to finish. Came to measure door to ensure accurate fitting and agreed date to fit. Came at time and date specified, removed and disposed of old door and fitted new door. Excellent work, pleasant and polite fitters, competitive price, would not hesitate to recommend."
 
 
 
 


Review 12 Aug 2019
Recommended by customer in nr33
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
d.i.y garage door
 
Cost: £450
 

"All good"
 
 
 
 


Review 11 Aug 2019
Recommended by customer in Dn60

 I'm: Male 

 
 
Satisfaction Ratings
 
Service 9/10
The team was friendly, helpful, considerate and professional
Show All
 
 
Customer Review
 
I purchased the door and fitted it myself,is great value for the money.

"Very helpful from beginning to end, would recommend to friends."
 
 
 
 


Review 11 Aug 2019
Recommended by customer in NR32
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Single garage roller door
 
Cost: £900
 

"The installer ran through the Installation and how long it would take.very clean and tidy finish very good."
 
 
 
 


Review 10 Aug 2019
Recommended by customer in IV3
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Supply electric roller door
 
Cost: £605
 

"Delighted with new door. will certainly recommend you to anyone looking for doors."
 
 
Team:
sorry .Can't remember
 
 
 


Review 10 Aug 2019
Recommended by customer in BH16
 My Age: 50 - 59 
 I'm: Male 

 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Supply and installation in 2012 and purchase of replacement parts in 2019

"Have had roller shutter doors from Rollerdoor since 2012 - good installation - good price - totally reliable. I recently purchased some replacement parts due to accidental damage - prices were fair and delivery was quick. Would highly recommend this company."
 
 
 
 


Review 9 Aug 2019
Recommended by customer in CT7
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Supply only of RD77

"Easy straightforward measuring and ordering instructions, helpful and responsive customer service line. Easy to follow install instructions and good quality product.

Very happy would use again and highly recommend."
 
 
Team:
James
 
 
 


Review 9 Aug 2019
Recommended by customer in LE14
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Show All
 
 
Customer Review
 
Door stopped opening

"Phoned support as door had stopped working for no apparent reason. Your call handler talked me through how to reset the brake mechanism. Door now working perfectly."
 
 
Team:
Forgot to note it down.
 
 
 


Review 9 Aug 2019
Not Recommended by customer in bs16
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 6/10
The quality of the work was as expected and agreed
Tidy 6/10
There was little disruption and the site was left clear and tidy
Service 6/10
The team was friendly, helpful, considerate and professional
Value 5/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
garage door installed by builder

"Door was installed via builder however parts broke after 2 months. had to pay £100 to get repairs done. company had to come back as work done poorly"
 
 
Team:
1
 
 
   Business Reply:

This looks like the feedback should be directed at the builder not to Rollerdor. Unfortunately we cannot guarantee other people's installations and often attend other people's installations to rectify their errors.
 


Review 9 Aug 2019
Not Recommended by customer in B74
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 0/10
The quality of the work was as expected and agreed
Tidy 5/10
There was little disruption and the site was left clear and tidy
Service 0/10
The team was friendly, helpful, considerate and professional
Value 5/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Got the Roller garage door fitted in June 2019. But unfortunately not satisfied with the service provided by the company.
 
Cost: £2210
 

"Since the door was fitted I have problem of closing it. Engineer have been to my property three times but still not managed to rectify the problem. I am still waiting to have this problem solved and not satisfied with the product and service provided as have been assured."
 
 
 
   Business Reply:

We are working with Mr A to rectify this issue as soon as possible.
 


Review 9 Aug 2019
Recommended by customer in Ng56
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Supply of garage door and replacement fixtures and fittings
 
Cost: £30
 

"Brought a roller door a few years back, great service back then but recently busted some clips, sorted me a replacement set quickly and easily not and shipped to me pretty much next day, excellent service and great products and after care, thanks"
 
 
 
 


Review 9 Aug 2019
Recommended by customer in TW18
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Beginner 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Electric garage door made to measure.Great finish, no problems with the installation , works every time. Arrived on time no fuss. Would recommend to any one wanting a purpose made garage door.
 
Cost: £755
 

"Value for money, happy to recommend to anyone else who wants an electric garage door."
 
 
Team:
Cannot remember
 
 
 


Review 9 Aug 2019
Recommended by customer in SN4

 I'm: Male 

 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Rolerdor fitted a powered roller door to my garage.
 
Cost: £900
 

"The garage door is excellent and was fitted on time, to very professional standard. The two fitters arrived on time and provided an excellent service. I would highly recommend Rollerdor to anyone who was thinking of changing their garage door."
 
 
Team:
Canít remember, sorry.
 
 
 


Review 17 Jul 2019
Recommended by customer in SO18
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Supply of an electric roller door.
 
Cost: £495
 

"The product was of a high standard and we will deifinitely use again should one of our projects require this product.

It was easy to install and looks and works great!"
 
 
 
 


Review 12 Jul 2019
Recommended by customer in NR19
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Roller garage door to replace up and over door
 
Cost: £1100
 

"We were contacted promptly following our enquiry. The work was carried out to a very high standard. All the representatives of the firm were very pleasant and helpful."
 
 
 
 


Review 9 Jul 2019
Recommended by customer in DE21
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Rollerdor ltd supplied an electric roller shutter garage door.
 
Cost: £475
 

"This company manufactured and supplied me with an electric bespoke roller shutter door. The item is very well made and as very easy to install. The delivery took place on an agreed date at an agreed time and the driver could not have been any more friendly and helpful. I cannot fault the service and have already recommended them to friends."
 
 
 
 


Review 7 Jul 2019
Recommended by customer in B76
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Supply of roller garage door
 
Cost: £510
 

"Very helpful staff,the door turned up on time and delivery driver was very friendly and help ful."
 
 
 
 


Review 7 Jul 2019
Recommended by customer in GU2
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 8/10
The quality of the work was as expected and agreed
Tidy 8/10
There was little disruption and the site was left clear and tidy
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Parts ordered and arrived quickly, easy to fit, door now fully operational.

"Parts ordered on line, web site easy to use. Parts arrived within delivered promise. I fitted the parts, door now fully operational."
 
 
 
 


Review 4 Jul 2019
Not Recommended by customer in PE6-
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Experienced 
 
 
Satisfaction Ratings
 
Quality 0/10
The quality of the work was as expected and agreed
Tidy 6/10
There was little disruption and the site was left clear and tidy
Service 6/10
The team was friendly, helpful, considerate and professional
Value 3/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
I am very disappointed with the fitting of this door and is not acceptable. Hopfully you will ring me to resolve this matter.
 
Cost: £1400
 

"I can only do this when the matter is resolved."
 
 
Team:
John & woody
 
 
 


Review 4 Jul 2019
Recommended by customer in NR18
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Garage roller door.

"Very pleased."
 
 
 
 

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