Rollerdor Ltd

12 Jarrold Way, Bowthorpe Employment Area
Norwich
Norfolk
NR5 9JD

Electric roller garage doors- Supply & Install

Listed under:  Electric Roller Garage Doors, Manufacture
95% recommended   Rating Rollerdor Ltd 9.4/100
259 reviews since 2017
 
Satisfaction Ratings
 
Overall Rating
 9.4 /10 Overall Rating 9.4/10
Based on 259 reviews since 2017
 
 
 
Quality 9.3/10 Quality Rating 9.3
The quality of the work was as expected and agreed
 
Tidy 9.5/10 Tidy Rating 9.5
There was little disruption and the site was left clear and tidy
 
Service 9.4/10 Service Rating 9.4
The team was friendly, helpful, considerate and professional
 
Value 9.2/10 Value Rating 9.2
The price represents value for money
 
 
 
Recent Reviews 
 
" i have used Rolledor Ltd a couple of times in the past and they have always done a very good job. They are serious professionals and delivered on time what they promised. I like dealing with firms suc...."   more
 
" Service team were very helpful with answering questions prior to the order wit technical advice and for the specific information for the order. The unit was very easy to install. There could be some d...."   more
 
" The only thing that wasn't top notch was that there was some minor damage to the curtain, which they offered to replace. I turned down the offer to replace some of the slats because I didn't want to...."   more
 
" Superb supply only from a local company. Delivered in great time, complete and to a great quality. Self fitted with no problems - instructions were clear and easy to follow. "   more
 
About Us


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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.
 
Charges: 98%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 97%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Payment: 98%
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 97%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Invoice: 96%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
 
Guarantee: 94%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

advice 12
agreed 12
arrived 22
customer 21
delivered 23
Delivery 30
door 127
doors 19
driver 13
easy 50
Efficient 14
electric 16
excellent 52
experience 15
extremely 16
finish 24
fitted 45
fitting 20
friendly 23
garage 46
good 79
great 33
happy 26
helpful 52
highly 20
install 34
Installation 46
installed 18
instructions 38
just 13
looks 11
needed 12
Ordered 20
parts 24
pleased 34
problem 17
problems 18
product 54
professional 17
quality 39
quick 16
really 26
recommend 51
roller 41
Rollerdor 41
service 79
supplied 17
supply 16
team 17
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 29 Sep 2020
Recommended by customer in N128
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
remedial work to garage door

"i have used Rolledor Ltd a couple of times in the past and they have always done a very good job. They are serious professionals and delivered on time what they promised. I like dealing with firms such as Rolledor."
 
 
 
 

Review 29 Sep 2020
Recommended by customer in CO10
 
 
Satisfaction Ratings
 
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Supply only

"Service team were very helpful with answering questions prior to the order wit technical advice and for the specific information for the order. The unit was very easy to install. There could be some draft excluding options as my fit was external. Having Rollerdor supply direct saved about half the price. Very pleased, Thank you."
 
 
 
 

Review 29 Sep 2020
Recommended by customer in PO12
 
 
Satisfaction Ratings
 
Quality 8/10
The quality of the work was as expected and agreed
Service 8/10
The team was friendly, helpful, considerate and professional
Show All
 
 
Customer Review
 
Rollerdor Ltd manufacture really good electric roller doors which are easy to fit, attractive and excellent value for money. I had a small electrical problem which they were able solve, by phone, for me.

"The only thing that wasn't top notch was that there was some minor damage to the curtain, which they offered to replace. I turned down the offer to replace some of the slats because I didn't want to take the curtain out and the damage was minor. Delivery was also a good experience , no delays or excuses about covid just delivered on time. Good experience from start to finish."
 
 
 
 

Review 28 Sep 2020
Recommended by customer in NR8
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The price represents value for money
Show All
 
 
Customer Review
 
Supply roller door

"Superb supply only from a local company.

Delivered in great time, complete and to a great quality.

Self fitted with no problems - instructions were clear and easy to follow.
"
 
 
 
 

Review 23 Sep 2020
Recommended by customer in KT23
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
replacement garage door

"Excellent service from start to finish. Prompt replies and regular updates. neat and tidy job. couldn't be happier. happy to recommend."
 
 
 
 

Review 23 Sep 2020
Recommended by customer in SK12
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Tradedor Roller Garage Door RD77 Superior

"Overall a very good experience from start to finish.

I had researched across the www and did not find a reasonable quote or response in the area that we reside (South of Manchester). So it was strange that we went with a company based in Norwich where we had moved from about 3 years earlier. Given that it was lockdown when we initially made contact had to wait approx 3-4 weeks before an engineer arrived to assess the viability to install a roller door. He provided a professional service and given the quality of what was being offered I went for the superior product instead of the lower basic roller door I had intended to order.

The fitters turned up as per date agreed and did a thoroughly professional job in removing the old up and over metal door and frame which they took away with them. Installation took around 2 hours. On completion the fitter gave me a full brief and demonstration of the installed door and how to use it etc.

So overall I was very impressed with this company, the product and team who spoke to me on the phone and who visited me to scope and then fit the door. Thanks"
 
 
Team:
Sorry but cannot remember their names
 
 
 

Review 20 Sep 2020
Recommended by customer in dg14
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Show All
 
 
Customer Review
 
the service was first class

"the door was good quality and the joiner said it was easy to fit with the instructions supplied."
 
 
Team:
n a
 
 
 

Review 20 Sep 2020
Recommended by customer in BN27
 
 
Satisfaction Ratings
 
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Supplied two automatic shutters

"I ordered two automatic shutter and while order the sale team was very helpful and friendly, I also had to order parts after installation due to me leaving something under the shutter and I phoned and the sale team helped me order the right part, the shutter are great value for money and I would strongly recommend these shutters"
 
 
 
 

Review 20 Sep 2020
Recommended by customer in NN9
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
supplied a single electric garage door made to my measurements.

"after deciding i realy needed to replace my old knackered garage door i searched ebay and google for prices and options and found yourselves.followed the measuring guidelines and put the order in.a few emails to confirm details and it was delivered exactly on time.delivery driver was extremely helpful and polite.me and my partner fitted the door by ourselves which was suprisingly easy.i have no complaints at all and will recommend/ use yourselves again in the future."
 
 
 
 

Review 19 Sep 2020
Recommended by customer in NR8
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 6/10
The price represents value for money
Show All
 
 
Customer Review
 
New Garage doors

"Please could i have a receipt for works carried out. .
Am happy with the work carried out.
Very nice cheerful and professional lads carried out the work was very happy with them ."
 
 
 
 

Review 18 Sep 2020
Recommended by customer in Se3
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Manufacturers and fitting of Roller Shutter

"This is the second shutter from Rollerdoor , it’s only changed as I increased the doorway size . From quote to fitment was an easy process at a good price . I would certainly recommend them"
 
 
 
 

Review 16 Sep 2020
Not Recommended by customer in KT21
 
 
Satisfaction Ratings
 
Quality 0/10
The quality of the work was as expected and agreed
Tidy 0/10
There was little disruption and the site was left clear and tidy
Service 0/10
The team was friendly, helpful, considerate and professional
Value 0/10
The price represents value for money
Show All
 
 
Customer Review
 
supply only

"customer service and instructions on how to install absolute useless and very confusing door is scrapping paint off every time you open or shut the door.

So i would NOT recommend this company"
 
 
 
   Business Reply:
I am sorry to hear this, I wish you had made contact with us as soon as you had realised there was an issue as we have engineers based in the office who can help with fitting questions. This sounds like the front case is rubbing due to installation. Please feel free to send some photos of the door to sales@rollerdor.net and i can get an engineer to let you know how to rectify this issue. 
 

Review 16 Sep 2020
Recommended by customer in PO7
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Provided a made to measure electric roller garage door and a easy to follow installation guide all at a very reasonable cost plus delivery to Waterlooville Hampshire.

"Provided an electric roller garage door which I installed followed the installation guide provided. Excellent quality I have no hesitation in recommending Rollerdor other people have seen it and are impressed with the quality."
 
 
 
 

Review 15 Sep 2020
Recommended by customer in RM11
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The price represents value for money
Show All
 
 
Customer Review
 
Supply and installation of an electric roller door

"Despite the survey being done before the COVID lockdown, they kept me relatively informed as best they could throughout the lockdown.

Once lockdown was eased a suitable installation date was agreed.

The final door installation was carried out very professionally and the colour match to the surrounding structure could not have been better."
 
 
 
 

Review 15 Sep 2020
Recommended by customer in En5
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Service 9/10
The team was friendly, helpful, considerate and professional
Value 9/10
The price represents value for money
Show All
 
 
Customer Review
 
Supply only of electric single garage door

"The electric garage doors were delivered several years ago and they still work as well as the day that I fitted them. I'm still very pleased with this garage door."
 
 
 
 

Review 15 Sep 2020
Not Recommended by customer in NR18
 
 
Satisfaction Ratings
 
Quality 0/10
The quality of the work was as expected and agreed
Tidy 2/10
There was little disruption and the site was left clear and tidy
Service 0/10
The team was friendly, helpful, considerate and professional
Value 0/10
The price represents value for money
Show All
 
 
Customer Review
 
One part had come loose on the side of the door and the door jammed. This then caused a couple of parts that hold the door to the roller to break. I asked them to come and repair the door. It went downhill quickly from there.

"Garage door had jammed and some parts broken as a result. The engineer visited and removed lots of parts that were originally fitted (presumably so that they would not break again). He also disconnected the safety features and said that this was now obsolete.

When re-assembling the door he struggled on his own and made a real botched job of screwing the cover back on.

The end result is that I now have a door with no safety features fitted, lots of parts that should be there now removed and a cover that doesn't fit at all well. All of this cost me £296.95

I would never buy a door from these people again and certainly will not use them for any further service work.

Simply disgracefull service."
 
 
Team:
Not known
 
 
   Business Reply:
Unfortunately your garage door was out of its 5 year warranty therefore the job was chargable. The engineer was unable to repair the safety edge system which is now obsolete however he should have suggested an alternative and a cost for you to contemplate. On the note of the damage can I ask you to send photos (sales@rollerdor.net) as I was not made aware of any damaged caused by the engineer which we could have sorted on the day of his attendance. Regards Matthew
 

Review 14 Sep 2020
Recommended by customer in NG24
 
 
Satisfaction Ratings
 
Value 6/10
The price represents value for money
Show All
 
 
Customer Review
 
supply only 12'' roller door in white

"Purchased the door for self installation.All parts were present and in good working order.The only thing that I could complain about were the fitting instructions that were available to download.The sequence certainly was not as it should be and they should really look at these again.They did make the job harder than needed to be which also caused me to damage a couple of parts.Fortunatley the next door I fitted I was able too overcome the shortcomings of the installation advise."
 
 
 
 

Review 14 Sep 2020
Recommended by customer in NN10
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
the supply only of a double electric roller door

"this was a supply only roller door,the 4th. from this company (i keep building extensions).Got into trouble fitting this one,they helped me out,probably more than i deserved,a very good company to deal with."
 
 
Team:
colin and jack
 
 
 

Review 14 Sep 2020
Recommended by customer in LL42
 
 
Satisfaction Ratings
 
Service 10/10
The team was friendly, helpful, considerate and professional
Show All
 
 
Customer Review
 
Jack gave us instructions over the phone, he is wonderful so patient and helpful,job done.

"Complements for Jack and all his help."
 
 
Team:
Jack
 
 
 

Review 14 Sep 2020
Recommended by customer in LE3
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Suuply of a electric single roller garage door

"A single electric roller garage door ordered on-line, team was very helpful to offer advice to ensure correct measurements were taken.
The door arrived in time on the promised day. We've had the door installed by a specialist tradesman and no issues identified. Door working well as expected and we are very please with our new roller garage door."
 
 
 
 
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