M C T Electrical (East Anglia) Ltd

52 Broadland Drive, Thorpe End
Norwich
Norfolk
NR13 5BT

Electrical Contractors

Listed under:  Burglar Alarms and Security Systems, CCTV Installation & Service, Electric Vehicle Chargepoints, Electrical Contractor, Electrical Test & Inspection, Electricians, PAT Testing
100% recommended   Rating 9.8/10
210 reviews since 2011
 
Satisfaction Ratings
 
Overall Rating
 9.8 /10 Overall Rating 9.8/10
Based on 210 reviews since 2011
 
 
 
Quality 9.8/10 Quality Rating 9.8
The quality of the work was as expected and agreed
 
Tidy 9.8/10 Tidy Rating 9.8
There was little disruption and the site was left clear and tidy
 
Service 9.8/10 Service Rating 9.8
The team was friendly, helpful, considerate and professional
 
Value 9.6/10 Value Rating 9.6
The firm\'s charges are reasonable for the work involved
 
 
 
Recent Reviews 
 
" Matt did everting he said he was going to do in a tidy careful manner . Arriving when he said he was going to and completing the job in the expected time frame . I wouldn’t hesitate to use Matt a...."   more
 
" Work was carried out quickly and efficiently! The team were honest and could have told us we needed a new boiler or emmersion heater. They went out purchased a new thermostat for us and fixed it again...."   more
 
" Very satisfied with the work. Should I want an electrician in the future , I wouldn't hesitate to have MCT to carry out the work. They did exact what I asked for efficiently and they arrived on time ...."   more
 
" Matts always helpful with the big or small jobs. Great guy, can always trust Matt to be conscientious, thorough and honest."   more
 
About Us


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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.
 
Charges: 96%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 99%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Payment: 91%
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 100%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Invoice: 98%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
 
Guarantee: 90%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

agreed 9
arrived 10
C 15
Certainly 7
clean 11
Cleaned 7
clearly 8
courteous 6
customer 5
definitely 6
disruption 8
efficient 22
efficiently 11
electrical 36
electrician 6
exactly 5
Excellent 21
explained 12
Extremely 8
fair 5
finish 5
fittings 5
friendly 24
Good 30
great 8
happy 19
helpful 17
highly 15
impressed 10
installed 5
man 9
manner 7
Matt 46
Matts 6
MCT 32
minimum 7
need 7
pleasant 13
pleased 18
polite 18
professional 42
quickly 15
recommend 41
recommended 12
recommending 11
reliable 13
service 33
Services 11
standard 18
tidy 20
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 21 Sep 2019
Recommended by customer in NR1
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Installing electric into my outside workshop and changing my out of date fuse board

" Matt did everting he said he was going to do in a tidy careful manner . Arriving when he said he was going to and completing the job in the expected time frame . I wouldn’t hesitate to use Matt again and I can highly recommend him to others"
 
 
 
 

Review 20 Sep 2019
Recommended by customer in NR2
 My Age: 70 + 
 My level of experience of similar services: Average 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Investigate and rectify issues with immersion heater.
 
Cost: £144

"Work was carried out quickly and efficiently! The team were honest and could have told us we needed a new boiler or emmersion heater. They went out purchased a new thermostat for us and fixed it again quickly. We were very pleased with their work, honestly and cleanliness through out. "
 
 
 
 
Team:
Matt Bradley
 
 
 

Review 16 Sep 2019
Recommended by customer in NR13

 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Removing old tube lighting from under kitchen units, and replacing with Led strip lighting, also fitments for ceiling lights and led bulbs.
 
Cost: £256
 

"Very satisfied with the work. Should I want an electrician in the future , I wouldn't hesitate to have MCT to carry out the work. They did exact what I asked for efficiently and they arrived on time on the day the work was carried out."
 
 
Team:
Mathew, but I'm afraid I don't know the other electricians name, sorry
 
 
 

Review 30 Aug 2019
Recommended by customer in NR2

 I'm: Male 

 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Various electricals from Lights and Sockets to testing and fuseboards.
 
Cost: £350
 

"Matts always helpful with the big or small jobs. Great guy, can always trust Matt to be conscientious, thorough and honest."
 
 
Team:
Matt
 
 
 

Review 23 Aug 2019
Recommended by customer in NR6
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: 5 - 10 years  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Installation and testing of 5 x double sockets, 1 x external water proof double socket, 1 x 2 way switched LED tube lighting circuit, and 1 x 1 way switched LED tube lighting circuit, in garage and utility room.
 
Cost: £600
 

"Very polite, punctual, and high standard of work. Good advice when asked for. Work area left very clean and tidy. Have used this company in past and standard is still as high, so would definitely recommend."
 
 
 
 

Review 14 Aug 2019
Recommended by customer in NR14
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
To fit 6 new lights i had already purchased
 
Cost: £216
 

"Matt and his collegue arrived on time and carried out the work on a very hot day in a proffessional manner.
I was very impressed with the work they carried out and when my kitchen is completed. I will be using them again to fit my new kitchen lights.
Would highly recommend MCT electricals"
 
 
Team:
Matt and sorry i have forgotten the young mans name
 
 
 

Review 12 Aug 2019
Recommended by customer in NR2
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Fitting new LED lighting.
 
Cost: £459
 

"First class work,very high standard."
 
 
Team:
Matt Taylor
 
 
 

Review 11 Aug 2019
Recommended by customer in NR1
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Significant upgrade to antiquated electrics in the house. Partial rewire, new lighting, switches, sockets, outside lighting and fire alarm system.
 
Cost: £2500
 

"I can’t speak highly enough of Matt and his team.
Extremely professional throughout the entire process from quote to invoice.
The guys really take pride in their work and put in long days to ensure they met the deadlines. Not easy when navigating 4 children and a dog!
We will absolutely be using these guys in the future for further work.
"
 
 
Team:
Matt
 
 
 

Review 5 Jul 2019
Recommended by customer in NR14
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: 1 - 5 years  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We required multiple jobs around the bungalow including setting up hive, installing a light in the loft, changing some plug sockets, installing an outside light and a few other odd bits.
 
Cost: £400
 

"M C T Electrical had been recommended to us and they did not disappoint. Matt and his apprentice were both professional and friendly. They did an exceptional job in a timely manner. I had quite a few jobs for them to do and whilst they were here I discovered a few other things required. Neither were bothered by the added extras and were happy to finish all the jobs whilst they were here.
The work they did was a very high standard, none of this pull your pants down prices either. Naturally supplied with tea/coffee, they got on with the jobs and didn't waste time.
Highly recommend."
 
 
Team:
Matt
 
 
 

Review 13 May 2019
Recommended by customer in NR7
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
CCTV installation. 6 cameras fitted externally, all wiring through the loft and hdmi to tv.
 
Cost: £500
 

"2nd time we have used MCT and won’t hesitate to use again. Very professional installation, took the time to help us understand the app to view cameras from our phone.
Always polite, punctual and very tidy!"
 
 
Team:
Matt
 
 
 

Review 18 Apr 2019
Recommended by customer in NN14
 My level of experience of similar services: Above Average 
 I have known this business: 1 - 5 years  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Install timer switch for outside light. Install new light in kitchen. Replace various light fittings.
 
Cost: £532

"Matt has previously done work for us and we had no hesitation in asking for him to work for us again, Matt is very professional, tidy and works well and leaves everything clean and tidy. He also tells exactly what he is doing and is happy to answer any of our questions, we trust him implicitly for all electrical work, and he works very hard.
Thank you Matt for such good work. "
 
 
 
 
Team:
Matt Taylor
 
 
 

Review 25 Feb 2019
Recommended by customer in NR7
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Under 1 year  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
To supply and fit two pedestal electric vehicle charging posts and all associated building works necessary.
 
Cost: £4854
 

"We are thoroughly pleased with Matt Taylor from MCT Electrical for the recent work carried out and will not hesitate to use or recommend again."
 
 
Team:
Matt Taylor
 
 
 

Review 22 Feb 2019
Recommended by customer in NR1
 My Age: 50 - 59 
 I'm: Male 

 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Electric circuit test, certificate issued
 
Cost: £251
 

"Top service, recommended."
 
 
Team:
Matt
 
 
 

Review 24 Jan 2019
Recommended by customer in NR11
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Installation of home charging point for electric car and upgrade of electric installation by addition of a sub-board.
 
Cost: £1085
 

"Charles was very helpful in explaining what would need to be done and answering questions. Matthew came to the house to assess the work and was equally helpful. A quotation was given promptly and the work was done in good time and to a very satisfactory standard.
We would have no hesitation in recommending this firm."
 
 
Team:
Charles Taylor and Matthew
 
 
 

Review 5 Dec 2018
Recommended by customer in NR13

 I'm: Male 

 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We had no lights working downstairs

"Excellent and reliable service. Natthew was able to resolve the issue quickly and efficiently."
 
 
Team:
Matthew Taylor
 
 
 

Review 6 Oct 2018
Recommended by customer in TA6
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Quality 8/10
The quality of the work was as expected and agreed
Tidy 8/10
There was little disruption and the site was left clear and tidy
Service 8/10
The team was friendly, helpful, considerate and professional
Value 6/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Reliable and on time , professional service.
 
Cost: £250
 

"I am happy with the service, sound professional,"
 
 
Team:
Matt
 
 
 

Review 20 Aug 2018
Recommended by customer in NR3
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Carry out full electrical installation condition report of the house and garage.
 
Cost: £276

"Would not hesitation to recommend this firm. "
 
 
 
 
Team:
Matt Taylor Ashely Nobbs
 
 
 

Review 10 Aug 2018
Recommended by customer in NR7
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Full house rewire including provision of additional wiring for smart lighting, cat 6 network cabling, additional external lights plus deck lighting.
 
Cost: £5439
 

"Matt returned my initial call promptly and arranged a visit to review the required work.
The details of the job were explained clearly and Matt made some helpful suggestions and also offered prices for alternative fittings for me to select from.
Matt and Ash worked well and were considerate of the needs of my family as we were still living in the house during the rewire. At the end of each day the site was left clean and safe.
They were punctual and explained each day what they would be doing and also at the end of the day, what they needed us to do in preparation for the following days work.
We are grateful for the quality job completed by MCT Electrical and would have no hesitation in recommending them or requesting further work in the future."
 
 
Team:
Matt & Ash
 
 
 

Review 2 Aug 2018
Recommended by customer in NR5

 I'm: Male 

 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
New fuse box and wire check
 
Cost: £500
 

"A very professional service, great communication, work done and completed as agreed to very high standard. Would thoroughly recommend."
 
 
Team:
Matt Taylor and Ashlley Nobbs
 
 
 

Review 17 Jul 2018
Recommended by customer in NR13

 I'm: Male 

 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 6/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replace existing alarm system with wireless system including new:- - internal control panel; - external bell boxes; - internal motion detectors; - door contacts. Follow-up full system set up and walk test.
 
Cost: £673
 

"Matt had previously visited site and provided suggestions as to the type of work that could be undertaken (including cheaper options). A detailed estimate of the cost of the work we requested was forwarded by email within 24 hours of this visit. The quote was accepted and arrangements were made for the the work to be carried out.

Matt and Ashley arrived promptly and worked in an efficient and professional manner. They managed the work in a sensible fashion and Matt's explanation of how the installed system worked was straight-forward and jargon free.

I know that I have only given a 6 for price but that is as a customer seeking the best value possible (I did try!!). That would not prevent me from using their services again, if required, and also unhesitatingly recommending this company to others."
 
 
Team:
Matt Taylor / Ashley ??
 
 
   Business Reply:
The customer was provided with a range of options and the cost differences were explained at the time of the site visit. The customer ultimately made the decision as to which system and specification they wanted well knowing the cost implications.
We always endeavor to price our work as keenly as possible. The final invoice was the same as the written estimate both of which included VAT.
As a vat registered company we are obliged to charge vat on our invoices.
 
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