M C T Electrical (East Anglia) Ltd

52 Broadland Drive, Thorpe End
Norwich
Norfolk
NR13 5BT

Electrical Contractors

Listed under:  Burglar Alarms and Security Systems, CCTV Installation & Service, Electric Vehicle Chargepoints, Electrical Contractor, Electrical Test & Inspection, Electricians, PAT Testing
100% recommended   Rating 9.8/10
201 reviews since 2011
 
Satisfaction Ratings
 
Overall Rating
 9.8 /10 Overall Rating 9.8/10
Based on 201 reviews since 2011
 
 
 
Quality 9.8/10 Quality Rating 9.8
The quality of the work was as expected and agreed
 
Tidy 9.8/10 Tidy Rating 9.8
There was little disruption and the site was left clear and tidy
 
Service 9.8/10 Service Rating 9.8
The team was friendly, helpful, considerate and professional
 
Value 9.6/10 Value Rating 9.6
The firm\'s charges are reasonable for the work involved
 
 
 
Recent Reviews 
 
" 2nd time we have used MCT and won’t hesitate to use again. Very professional installation, took the time to help us understand the app to view cameras from our phone. Always polite, punctual and very...."   more
 
" Matt has previously done work for us and we had no hesitation in asking for him to work for us again, Matt is very professional, tidy and works well and leaves everything clean and tidy. He also tells...."   more
 
" We are thoroughly pleased with Matt Taylor from MCT Electrical for the recent work carried out and will not hesitate to use or recommend again."   more
 
" Top service, recommended."   more
 
About Us


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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.
 
Charges: 96%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 99%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Payment: 91%
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 100%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Invoice: 98%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
 
Guarantee: 91%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

agreed 9
arrived 8
C 14
certainly 7
clean 10
Cleaned 7
clearly 8
courteous 6
customer 5
definitely 5
disruption 8
efficient 22
efficiently 9
electrical 35
electrician 5
exactly 5
Excellent 21
explained 12
Extremely 7
fair 5
fittings 5
friendly 23
good 29
great 7
happy 18
helpful 16
highly 11
impressed 9
installed 5
man 9
Matt 41
Matts 5
MCT 30
minimum 7
need 7
needed 6
person 5
pleasant 13
pleased 17
polite 17
professional 40
quickly 14
recommend 37
recommended 11
recommending 11
reliable 13
service 33
services 11
standard 15
tidy 18
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Budget:  


Review 13 May 2019
Recommended by customer in NR7
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
CCTV installation. 6 cameras fitted externally, all wiring through the loft and hdmi to tv.
 
Cost: £500
 

"2nd time we have used MCT and won’t hesitate to use again. Very professional installation, took the time to help us understand the app to view cameras from our phone.
Always polite, punctual and very tidy!"
 
 
Team:
Matt
 
 
 

Review 18 Apr 2019
Recommended by customer in NN14
 My level of experience of similar services: Above Average 
 I have known this business: 1 - 5 years  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Install timer switch for outside light. Install new light in kitchen. Replace various light fittings.
 
Cost: £532

"Matt has previously done work for us and we had no hesitation in asking for him to work for us again, Matt is very professional, tidy and works well and leaves everything clean and tidy. He also tells exactly what he is doing and is happy to answer any of our questions, we trust him implicitly for all electrical work, and he works very hard.
Thank you Matt for such good work. "
 
 
 
 
Team:
Matt Taylor
 
 
 

Review 25 Feb 2019
Recommended by customer in NR7
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Under 1 year  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
To supply and fit two pedestal electric vehicle charging posts and all associated building works necessary.
 
Cost: £4854
 

"We are thoroughly pleased with Matt Taylor from MCT Electrical for the recent work carried out and will not hesitate to use or recommend again."
 
 
Team:
Matt Taylor
 
 
 

Review 22 Feb 2019
Recommended by customer in NR1
 My Age: 50 - 59 
 I'm: Male 

 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Electric circuit test, certificate issued
 
Cost: £251
 

"Top service, recommended."
 
 
Team:
Matt
 
 
 

Review 24 Jan 2019
Recommended by customer in NR11
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Installation of home charging point for electric car and upgrade of electric installation by addition of a sub-board.
 
Cost: £1085
 

"Charles was very helpful in explaining what would need to be done and answering questions. Matthew came to the house to assess the work and was equally helpful. A quotation was given promptly and the work was done in good time and to a very satisfactory standard.
We would have no hesitation in recommending this firm."
 
 
Team:
Charles Taylor and Matthew
 
 
 

Review 5 Dec 2018
Recommended by customer in NR13

 I'm: Male 

 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We had no lights working downstairs

"Excellent and reliable service. Natthew was able to resolve the issue quickly and efficiently."
 
 
Team:
Matthew Taylor
 
 
 

Review 6 Oct 2018
Recommended by customer in TA6
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Quality 8/10
The quality of the work was as expected and agreed
Tidy 8/10
There was little disruption and the site was left clear and tidy
Service 8/10
The team was friendly, helpful, considerate and professional
Value 6/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Reliable and on time , professional service.
 
Cost: £250
 

"I am happy with the service, sound professional,"
 
 
Team:
Matt
 
 
 

Review 20 Aug 2018
Recommended by customer in NR3
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Carry out full electrical installation condition report of the house and garage.
 
Cost: £276

"Would not hesitation to recommend this firm. "
 
 
 
 
Team:
Matt Taylor Ashely Nobbs
 
 
 

Review 10 Aug 2018
Recommended by customer in NR7
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Full house rewire including provision of additional wiring for smart lighting, cat 6 network cabling, additional external lights plus deck lighting.
 
Cost: £5439
 

"Matt returned my initial call promptly and arranged a visit to review the required work.
The details of the job were explained clearly and Matt made some helpful suggestions and also offered prices for alternative fittings for me to select from.
Matt and Ash worked well and were considerate of the needs of my family as we were still living in the house during the rewire. At the end of each day the site was left clean and safe.
They were punctual and explained each day what they would be doing and also at the end of the day, what they needed us to do in preparation for the following days work.
We are grateful for the quality job completed by MCT Electrical and would have no hesitation in recommending them or requesting further work in the future."
 
 
Team:
Matt & Ash
 
 
 

Review 2 Aug 2018
Recommended by customer in NR5

 I'm: Male 

 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
New fuse box and wire check
 
Cost: £500
 

"A very professional service, great communication, work done and completed as agreed to very high standard. Would thoroughly recommend."
 
 
Team:
Matt Taylor and Ashlley Nobbs
 
 
 

Review 17 Jul 2018
Recommended by customer in NR13

 I'm: Male 

 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 6/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replace existing alarm system with wireless system including new:- - internal control panel; - external bell boxes; - internal motion detectors; - door contacts. Follow-up full system set up and walk test.
 
Cost: £673
 

"Matt had previously visited site and provided suggestions as to the type of work that could be undertaken (including cheaper options). A detailed estimate of the cost of the work we requested was forwarded by email within 24 hours of this visit. The quote was accepted and arrangements were made for the the work to be carried out.

Matt and Ashley arrived promptly and worked in an efficient and professional manner. They managed the work in a sensible fashion and Matt's explanation of how the installed system worked was straight-forward and jargon free.

I know that I have only given a 6 for price but that is as a customer seeking the best value possible (I did try!!). That would not prevent me from using their services again, if required, and also unhesitatingly recommending this company to others."
 
 
Team:
Matt Taylor / Ashley ??
 
 
   Business Reply:
The customer was provided with a range of options and the cost differences were explained at the time of the site visit. The customer ultimately made the decision as to which system and specification they wanted well knowing the cost implications.
We always endeavor to price our work as keenly as possible. The final invoice was the same as the written estimate both of which included VAT.
As a vat registered company we are obliged to charge vat on our invoices.
 

Review 16 Jul 2018
Recommended by customer in NR10
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Fitting a double electrical socket
 
Cost: £126
 

"Matt was very polite and responded quickly to our request for a job quote. He came and carried out the work efficiently and invoiced as quoted. Very reliable"
 
 
Team:
Matt
 
 
 

Review 28 Jun 2018
Recommended by customer in NR1
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years  		 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 7/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Fitted additional ceiling pendant in spare bedroom plus channeled in and fitted shaver socket in bathroom.
 
Cost: £181
 

"Matt was friendly and helpful on the phone, and arrived when he said he wold to look at the job. When we wanted to add something else to the job and contacted him by phone, he was pleased to hear from us and happy to add the job in. As it wasn't urgent, we agreed he would fit us in around another larger job, but that it would be done within the next 2-3 weeks. He contacted us to ask if he could come 2 days later, and he and a colleague arrived, were very friendly and polite, did the job really very quickly and efficiently, with only a small amount of mess left behind - but channelling into the wall does tend to produce a lot of rubble. We're really pleased with the end result - the channelled in shaver socket looks superb and the plastering was great. This is the second time we've used Matt and we'd happily use him again or recommend him."
 
 
Team:
Matt and colleague
 
 
 

Review 14 May 2018
Recommended by customer in NR3
 My Age: 40 - 49 
 I'm: Male 

 I haven't used this business before  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Variety of small electrical jobs - replacing plug fascias and switches and a adding a new plug socket in a terrace house.

"Adding the plug to the party wall was tricky due to soft brickwork but the end result was very good. Switches and new fascias are tidy and the finish looks good. Work was carried out with a minimum of fuss. Polite staff; turned up on time and cleared up afterwards. Good price. Very happy."
 
 
 
 

Review 23 Apr 2018
Recommended by customer in NR6
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: 1 - 5 years  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
MCT carried out a service to my alarm system.

"I have used Matts company on a couple of occasions in the past and have always been satisfied with the service he has provided.
He always turns up at the agreed time and his prices are very reasonable."
 
 
Team:
Matt Taylor
 
 
 

Review 20 Apr 2018
Recommended by customer in Nr4
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Installation of outdoor socket plus extra cabling for electric fence
 
Cost: £353
 

"Very polite and professional"
 
 
Team:
Matt & Charles mainly
 
 
 

Review 27 Feb 2018
Recommended by customer in pe31

 I'm: Female 
 My level of experience of similar services: Above Average 
 I haven't used this business before  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Update existing consumer unit to comply with current IEE wiring regulations. Install additional double sockets to majority of rooms, move wall lights and replace with new lights. Install PIR security light, sub-mains for consumer unit and outdoor electrics. Replace bathroom extractor fan.
 
Cost: £2202
 

"We chose MCT Electrical (East Anglia) Ltd based on their customer feedback through this forum and can mirror all the positive remarks. A fantastic professional approach throughout - from the initial appointment for the quote, to agreement for four days work, to turning up exactly at the time and days agreed, to working their way through each room in a methodical manner and cleaning up everyday. We will be asking them back to fit the electrics to our summerhouse as soon as it has been built."
 
 
Team:
Matt and Ash
 
 
 

Review 22 Feb 2018
Recommended by customer in NR13
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years  		 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 8/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Rewire garage lighting circuit.
Replace faulty kitchen down light.
Install new center light and switch in dining room.
 
Cost: £550
 
 
Team:
Matt Ashley
 
 
 

Review 7 Feb 2018
Recommended by customer in NR12
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years  		 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Update whole electrical panel unit to comply with current IEE wiring. Update main supply and earth conductors and test bonding conductors. Replace faulty shower cord pull and two light switches. Test all changes to ensure everything worked before notifying building control and issuing certificates.
 
Cost: £659
 

"Very efficient from free quote to doing the work. Professional and reliable, so would recommend to others."
 
 
Team:
Matthew Taylor
 
 
 

Review 24 Jan 2018
Recommended by customer in NR18
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Install PIR security light, install isolator switch.
 
Cost: £146
 
 
Team:
Matt
 
 
 
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