Ion Electrical (Scotland) ltd

Spalding House, 90-92 Queen Street
Broughty Ferry
Dundee
DD5 1AJ

Electrician

Listed under:  Electricians
100% recommended   Rating 10/10
17 reviews since 2019
 
Satisfaction Ratings
 
Overall Rating
10 /10 Overall Rating 10.0/10
Based on 17 reviews since 2019
 
 
 
Quality 10/10 Quality Rating 10.0
The quality of the work was as expected and agreed

 
Tidy 10/10 Tidy Rating 10.0
There was little disruption and the site was left clear and tidy

 
Service 10/10 Service Rating 10.0
The team was friendly, helpful, considerate and professional

 
Value 10/10 Value Rating 10.0
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Dave, Alan & Jamie attended at the time they specified. They were respectful of our home tidied up & all work carried out professionally for a very reasonable price. We are delighted with the work &...."   more
 
" Alan and his colleague arrived promptly as agreed and got to work straight away. They explained the options available to us and carried all work out efficiently going the extra distance to locate a s...."   more
 
" I cannot praise Allan and his team highly enough for the work that they carried out for me recently. I had my entire heating system replaced and Allan came up with fantastic ideas logistically in term...."   more
 
" Someone was able to come and see me within a few days of enquiring. Nothing was too much trouble and the team were lovely. Would definitely use again and recommend."   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Charges: 100%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 100%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Payment: 100%
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 100%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Invoice: 100%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
 
Guarantee: 100%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

advice 2
agreed 3
Alan 5
Allan 2
apprentice 2
arrived 2
Dave 5
definitely 3
efficiently 4
Electrical 7
excellent 2
explained 3
friendly 2
good 2
happy 5
highly 4
ION 6
Jamie 4
knowledgeable 2
mess 3
polite 2
professional 3
quality 3
Really 2
reasonable 3
recommend 5
recommended 4
replaced 2
respectful 2
satisfied 2
standard 2
suitable 2
sure 2
team 4
tidy 5
trouble 2
Turned 2
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 9 Jul 2019
Recommended by customer in DD5

 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Installing various sockets throughout the house ie. hall, living room & utility room, rewiring immersion heater & installing loft lights & socket. Trace & repair faults in 2 way lighting system & sockets in utility room.
 
Cost: £350
 

"Dave, Alan & Jamie attended at the time they specified. They were respectful of our home tidied up & all work carried out professionally for a very reasonable price.
We are delighted with the work & would happily recommend ION Electrical"
 
 
Team:
Dave, Alan & Jamie
 
 
 


Review 4 Jul 2019
Recommended by customer in DD5
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Change sockets and plugs and removed old wiring, making unused sockets safe.
 
Cost: £185
 

"Alan and his colleague arrived promptly as agreed and got to work straight away. They explained the options available to us and carried all work out efficiently going the extra distance to locate a separate junction box to fix a hallway light they noticed a problem with.
They left everything clean and tidy and I will be sure to use them again for any electrical problems. I would not hesitate to recommend them to anyone else."
 
 
 
 


Review 4 Jul 2019
Recommended by customer in DD1
 My Age: up to 29 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replacement of heating system throughout flat and installation of additional sockets
 
Cost: £380
 

"I cannot praise Allan and his team highly enough for the work that they carried out for me recently. I had my entire heating system replaced and Allan came up with fantastic ideas logistically in terms of where the new system could go and what I required to efficiently heat the property. I ended up purchasing the system myself and asked Allan to install it. Allan is extremely knowledgeable in his trade and explains things thoroughly before, during and after the work is carried out and completed.

Allan came out twice to provide advice in terms of whether or not the system I purchased was suitable and where they could be installed. He was also regularly in touch by phone. I was particularly impressed at how quickly a date was fixed for installation and Allan and his apprentice Jamie arrived on time and carried out the works to a very high standard with no mess left behind and took the trouble to stay behind to help me set up the smart features on the system. He also contacted me the following day to make sure that everything was working as expected. The overall price was very reasonable and I will definitely use Ion Electrical again.

Thank you all again for your hard work and for making this process so easy!!!"
 
 
Team:
Allan & Jamie
 
 
 


Review 3 Jul 2019
Recommended by customer in DD5
 My Age: up to 29 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Needed a socket removed from one wall and one added to another wall
 
Cost: £99
 

"Someone was able to come and see me within a few days of enquiring. Nothing was too much trouble and the team were lovely. Would definitely use again and recommend."
 
 
Team:
Dave
 
 
 


Review 12 Jun 2019
Recommended by customer in DD2
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
New electrical sockets, telephone socket moved. New loft light and socket in loft.
 
Cost: £280
 

"Allan and Jamie were great. They moved what needed to be moved to start work and replaced it after. Explained everything and listened to my requirements. They were very tidy and any mess made was cleared away. Not just knowledgeable and professional but cheerful too.
Jamie the apprentice did a very good job whilst being supervised by Allan. A great team and and great job done.
Highly recommended.
Will definitely be using Ion Electricals in the future."
 
 
Team:
Allan and Jamie
 
 
 


Review 10 Apr 2019
Recommended by customer in DD5

 I'm: Male 

 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
House Re-wiring Consumer Unit Replaced EIRC Report

"Alan, Dave and Jamie did an excellent job rewiring our house.

Any issues were explained and a suitable solution was offered and carried out efficiently.

They were tidy and very professional and we have no hesitation in recommending Ion Electrical.
"
 
 
Team:
Alan, Dave and Jamie
 
 
 


Review 14 Mar 2019
Recommended by customer in DD7
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Several electrical tasks
Rewire kitchen
New fuse box
External wiring.
 

"Always punctual, polite and very tidy workers
Standards really high quality.
Highly recommended.

"
 
 
 
 
Team:
David Ramsay Alan Allardice
 
 
 


Review 21 Feb 2019
Recommended by customer in DD2
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replacing bathroom lights, adding new lights and fan. Re wiring for new bathroom cabinet and removing old wiring.
 
Cost: £273
 

"Dave and Alan are very pleasant and tidy workmen. They turn up to do the work prepared and on time!"
 
 
Team:
Dave and Alan
 
 
 


Review 5 Feb 2019
Recommended by customer in PH2
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Installed down lights in my hall. Supplied and fitted
 
Cost: £300

"Turned up when he said would carry out the work. Price was agreed before hand, nothing extra charged. Very personable and was very respectful in my home. I would highly recommend this company. Good value for excellent quality and service."
 
 
 
 
Team:
David
 
 
 


Review 25 Jan 2019
Recommended by customer in DD5
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Thermostatic heating control supplied and fitted
 
Cost: £50

"Ion Electrical turned up on time and during the work carried out were very friendly and committed to the job. There was no mess left behind and I'm now the happy owner of a cosy home. "
 
 
 
 
Team:
Dave Ramsay Alan
 
 
 


Review 25 Jan 2019
Recommended by customer in DD1
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Install new sockets and lights in bar area.
 
Cost: £600

"Really happy with the job done - Minimal disturbance to the pub - Really friendly polite guys"
 
 
 
 
Team:
Dave Alan
 
 
 


Review 24 Jan 2019
Recommended by customer in PH2
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Installation of 2 electric panel heater(commercial)
 
Cost: £800

"Happy to recommend would use services again"
 
 
 
 
 
 


Review 21 Jan 2019
Recommended by customer in DD5
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Labour 26/9/18 and 17/9/18.
Led light fitting.
5' LED Batten
LED Lamps
 
Cost: £150

"Both Dave and Alan visited my premises gave me their thoughts and advice which I took.
I agreed to all works and the job was carried out very professional on time and on budget.
Very satisfied customers "
 
 
 
 
 
 


Review 18 Jan 2019
Recommended by customer in PH1
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Rewire hallway for electrics, lighting, bell and relocate BT master socket(phone)
 
Cost: £475

"I was very happy with Ion Electrical. I have asked them back to quote on other work."
 
 
 
 
 
 


Review 18 Jan 2019
Recommended by customer in DD4
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Installation of light fittings both interior and exterior
 
Cost: £150

"The job was carried out very efficiently, on time and to the quoted price. No complaints at all. Have recommended the business to others who have had work done and who have been equally happy with the quality of the work and the price."
 
 
 
 
 
 


Review 16 Jan 2019
Recommended by customer in DD5
 My Age: 50 - 59 
 My level of experience of similar services: Above Average 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Varied and multiple jobs. Replacement consumer unit / sockets and lights to move. Complex works terminating light and power to a garden.
 
Cost: £350

"Dave and Teams work is to a very high standard and competitively priced. They do the job the way I expect it to be done and I am fussy. Personally I would not use any other electrical team or company. "
 
 
 
 
Team:
Dave Alan
 
 
 


Review 14 Jan 2019
Recommended by customer in DD5
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Re positing of main electric box and subsequent wiring
 
Cost: £550

"They came early morning and stayed until other companies had finished their work. And we were very satisfied with the job. They have also done other smaller jobs in our house and we have found their very reasonable priced. We have already recommended them to friends."
 
 
 
 
 
 

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