Excel Electrical Services Ltd

10 Knyvett Green, Ashwellthorpe
Norwich
Norfolk
NR16 1HA

Electrician

Listed under:  Electrical Test & Inspection, Electricians
100% recommended   Rating 9.7/10
20 reviews since 2012
 
Satisfaction Ratings
 
Overall Rating
9.7 /10 Overall Rating 9.7/10
Based on 20 reviews since 2012
 
 
 
Quality 9.8/10 Quality Rating 9.8
The quality of the work was as expected and agreed

 
Tidy 9.8/10 Tidy Rating 9.8
There was little disruption and the site was left clear and tidy

 
Service 9.9/10 Service Rating 9.9
The team was friendly, helpful, considerate and professional

 
Value 9.4/10 Value Rating 9.4
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Jason and his team provide a first class service from the initial visit, when ideas were discussed, to booking dates for the work to commence, turning up on time and organised for the work in hand, pr...."   more
 
" Jason from Excel Electrical Services Ltd was professional and helpful from booking the work until completion. Arrived at specified time, worked efficiently, gave advice and sent invoice promptly. El...."   more
 
" From the 1st phone call to the work being completed everything went well the workforce were polite and helpful,we are having trouble sorting the guarantee out online and Joason has said he will help u...."   more
 
" Following an exchange of emails a site visit was arranged and a quote provided. A date for the work to be started was agreed, the team turned up promptly, were extremely sociable and took the time to...."   more
 
About Us



Businesses
login to your control panel
to add your video or text here
     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Charges: 100%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 100%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Payment: 100%
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 95%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Invoice: 95%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
 
Guarantee: 75%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

able 2
accurate 2
advice 3
arrival 2
Arrived 2
Best 3
booking 2
business 3
class 2
Cleaned 2
cold 2
contacted 2
customer 3
dates 2
disruption 3
efficient 2
electrical 8
Excel 6
excellent 2
extremely 5
Friendly 2
fuss 3
future 2
giving 2
happy 2
hard 2
having 3
heating 2
help 2
helpful 3
highly 4
initial 2
installed 2
issues 2
Jason 5
living 2
mess 2
minimal 2
need 2
Norfolk 2
online 2
organised 2
pleasure 2
polite 6
professional 7
prompt 2
promptly 3
property 3
providing 2
quality 2
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
Sort:        

1

Budget:  


Review 22 Nov 2018
Recommended by customer in IP21
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Various rewiring, removal of sockets and lights and installation of new sockets and lights
 
Cost: £3400
 

"Jason and his team provide a first class service from the initial visit, when ideas were discussed, to booking dates for the work to commence, turning up on time and organised for the work in hand, providing a quality service with minimum fuss and disruption. Nothing was too much trouble for the team and they went above and beyond. A real pleasure to deal with and a breath of fresh air in an industry where it can be hard to get quality and reliable teams. We would not hesitate to recommend them or to use them in the future for additional electrical work."
 
 
Team:
Jason and the two Aaron’s
 
 
 


Review 19 Nov 2018
Recommended by customer in IP22
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
PAT testing at property in Winfarthing.
 
Cost: £50
 

"Jason from Excel Electrical Services Ltd was professional and helpful from booking the work until completion. Arrived at specified time, worked efficiently, gave advice and sent invoice promptly.
Electrical work carried out for me in the past has always been outstanding both in quality of work and service. Nothing has ever appeared too much trouble and deadlines have always been met.
I would recommend Excel Electrical Services to anyone."
 
 
Team:
Jason Peck
 
 
 


Review 19 Nov 2018
Recommended by customer in NR15
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
new radiators fitted
 
Cost: £3168
 

"From the 1st phone call to the work being completed everything went well the workforce were polite and helpful,we are having trouble sorting the guarantee out online and Joason has said he will help us with it.A 1st class service and we will be more than happy to recomend them."
 
 
Team:
sorry apart from Jason cant remember the other guys names but all great
 
 
 


Review 7 May 2018
Recommended by customer in IP21

 I'm: Male 

 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
To replace emergency lighting at a Village Centre, both internally and externally
 
Cost: £900
 

"Following an exchange of emails a site visit was arranged and a quote provided.
A date for the work to be started was agreed, the team turned up promptly, were extremely sociable and took the time to explain how they were going to proceed.

Some of the work was completed that day, but the outside lights having being tested & found lacking required a further visit.

In due course another date was arranged, the work completed was very satisfactory.
I wouldn't hesitate in recommending them to others for either business or domestic work."
 
 
 
 


Review 1 May 2018
Recommended by customer in NR29
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Complete electric central heating installed.
 
Cost: £3000
 

"After a very cold Winter we decided to have electric central heating installed. I contacted "Excel Electrical Services" and within 24 hours I had received, an email giving me times when Jason could come round and survey our home.
Jason is a true professional, one of a kind in Norfolk, his time keeping is true to word, he was polite at all times,gave us all the information we needed to make a decision on how/when to go ahead and to get the best from the type of heating we wanted.
We were given a choice of dates for work to start, Jason and Joe arrived when expected, and worked non stop until work had been completed, they cleaned up as they went along.
I am so glad that I choose Excel Electrical Service as Tina Turner said " Simply the Best " no truer word has been spoken. A very well organised company, I wish them years of continued success."
 
 
Team:
Jason and Joe
 
 
   Business Reply:

Thank you for your feedback. If we can be of assistance in the future, please do not hesitate to contact us.

Regards
Excel Electrical
 


Review 1 May 2018
Recommended by customer in NR18
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £888

"Well done.
Cleaned up well.
Nice company.
Friendly workers.
Will have again."
 
 
 
 
 
   Business Reply:

Thank you for your feedback. If we can be of assistance in the future, please do not hesitate to contact us.

Regards
Excel Electrical
 


Review 30 Apr 2018
Recommended by customer in IP22
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Correcting errors in another electricians wiring and routine repairs to lighting
 
Cost: £58
 

"Excellent work reasonably priced, no fuss or mess. Overall a happy and satisfied customer. I would happily use again and recommend your services."
 
 
Team:
Jason & ????+ ????
 
 
   Business Reply:

Thank you for your feedback. If we can be of assistance in the future, please do not hesitate to contact us.

Regards
Excel Electrical
 


Review 12 Apr 2018
Recommended by customer in NR15
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replace existing extractor fan in bathroom
 
Cost: £204
 

"The service I received was efficient from start to finish. The work was carried out promptly and with minimal fuss and disruption. I received a thorough explanation of the work carried out. I would not hesitate to recommend Excel Electrical others."
 
 
 
   Business Reply:

Thank you for your feedback. If we can be of assistance in the future, please do not hesitate to contact us.

Regards
Excel Electrical
 


Review 11 Apr 2018
Recommended by customer in NR9
 My Age: 70 + 
 I'm: Male 

 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Wiring of new garden room, bedroom with en suite and shed.
 
Cost: £8300
 

"I have always found Excel's work to be the highest standard and carried out in a professional manner.

The electrician Oliver who did the work was most polite, helpful and caring as not to disturb our life too much as we were living in the house through out the works. He was a pleasure to have in the property."
 
 
Team:
Oliver and Joe
 
 
 


Review 9 Apr 2018
Recommended by customer in NR19
 My Age: 60 - 69 
 I'm: Male 

 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
electrical work after moving in so electrics were safe

"
they were very friendly got the work done with mo mess also very polite would definatley recommend"
 
 
 
   Business Reply:

Thank you for your feedback. If we can be of assistance in the future, please do not hesitate to contact us.

Regards
Excel Electrical
 


Review 28 Mar 2018
Recommended by customer in PO10
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Remove old electric storage heating system, install new electric radiator system and upgrade consumer unit. Conduct inspection and test of electrical system, resolve problems and issue electrical test certificate.
 
Cost: £5054
 

"As the landlord of a property in Norfolk, while living on the South Coast, it is very important that I can trust the people who carry out work on my behalf. Having conducted some research online, I called Excel Electrical Services to request assistance in resolving the electrical heating issues for my tenants. My initial conversation with the owner of the business, Jason Peck, was extremely positive and I immediately had confidence that he and his staff would be able to provide the service I require.
Having contacted my tenants, I asked Jason to deal directly with them to arrange access and assess the problem. He then provided a fully costed quote with associated timescales - the work was carried out and revealed more issues with the electrical system. Once again, Jason was proactive in offering a solution with realistic quotes, costings and timescales.
Throughout the work I received positive responses from my tenants on the professionalism and friendliness of the Excel Electrical staff, and although I have yet to see the completed work myself, I am fully confident I will not be disappointed. I highly recommend this firm, and thank them for a job well done - particularly in light of the subsequent arrival of very cold weather!"
 
 
Team:
Jason Peck
 
 
 


Review 23 Mar 2018
Recommended by customer in NR15
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
To remove and reinstall illuminated window displays
 
Cost: £240
 

"Excel electrical are extremely responsive to correspondence and providing quotes. They are always on time, courteous and work with the minimal disruption allowing us to continue working. Their work is professional, accurate and neat and are flexible to the needs of the business giving us professional advice on what would work best for us. There is also great customer care after the job is completed should we need any further help or advice on any of the equipment installed. Highly recommended."
 
 
Team:
Aaron and Jason
 
 
 


Review 22 Mar 2018
Recommended by customer in NR13
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
New ceiling spotlights throughout the house ,upgraded extractor fans and smoke alarms,extra power sockets and a new location for the tv and broadband
 
Cost: £1500
 

"So easy from meeting Jason to plan the work in detail to getting the quote to enjoying the teams hard work. They were interested,accessible,good value and ,critically , able to do the work to fit in with our schedule.All of the finished work exceeded our expectations."
 
 
Team:
Jason
 
 
 


Review 22 Mar 2018
Recommended by customer in IP21
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Various types of electrical work, indoors and out, supplied by this excellent Company.

"Excell Electrical Services have carried out several works for us on our refurbishment of an ancient property.

They are a tad expensive but I consider it well worth the little extra cost for the extremely high standard of their work. On-time, reliable, efficient and very professional in all that they do. Their paperwork is accurate and prompt.

I have no hesitation whatsoever in recommending this Company. I will use their services again in the future when the need arises. Indeed, Excell Electrical Services rate TOP, in my opinion, when compared with any other Trade in this area."
 
 
Team:
Aaron and Owen.
 
 
 


Review 22 Mar 2018
Recommended by customer in IP21
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
To re-wire kitchen living area, including new Led downlighters and perimeter lighting to units etc and all new cooker points moving alarm system.
 
Cost: £2000
 

"The whole team at Excel were fantastic. I have and will refer them to others at every possibility."
 
 
 
 


Review 13 Jan 2013
Recommended by customer
 
 
Satisfaction Ratings
 
Quality 8/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Fuse box, remove light circuits, fault testing, install mains fire alarms, install spot lights to lounge and bedroom, fully earth property and certificate all work.
 
Cost: £1879

"No issues. Work cost was less than original quote. Very tidy at end of each day."
 
 
 
 
 
 


Review 25 Nov 2012
Recommended by customer in NR16
 
 
Satisfaction Ratings
 
Tidy 10/10
There was little disruption and the site was left clear and tidy
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £384

"We had had very good reports of the company in advance so trusted them and did not ask for a quote.

Time was delayed due to early arrival and complications with a baby."
 
 
 
 
 
 


Review 24 Sep 2012
Recommended by customer in NR1
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Kitchen electrics including: Adding extra sockets. Installing fixed spurs for appliances. Installing lightening for cabinets. Replacing old fuse box with up to date one.
 
Cost: £1180

"I would highly recommend this company to anyone. A very professional service, always polite and prompt in their work. They provided excellent customer service, highly skilled with and advice with expect knowledge. As we fitted the kitchen our selves, we caused this company some delays. To complete their work. Their patients is amazing!
"
 
 
 
 
 
 


Review 11 Jul 2012
Recommended by customer in NR16
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £2064

"Very satisfied, extremely polite & professional. Work completed as specified. Would highly recommend."
 
 
 
 
 
 


Review 14 Jun 2012
Recommended by customer in NR1
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £3000

"Couldn’t wish for a better firm. Punctual, reliable and very helpful. Will always use them."
 
 
 
 
 
 

Back to top

1