Green Home Energy Solutions

19a The Green, Upton
Norwich
Norfolk
NR13 6BA

Electrician

Listed under:  Biomass Boilers, Boiler Servicing and Repairs, Electricians, Heat Pumps, Plumbers / Plumbing, Renewable Energy, Solar Panels, Solar PV, Solar Thermal, Wood Pellet Deliveries
98% recommended   Rating 9.5/10
168 reviews since 2012
 
Satisfaction Ratings
 
Overall Rating
9.5 /10 Overall Rating 9.5/10
Based on 168 reviews since 2012
 
 
 
Quality 9.5/10 Quality Rating 9.5
The quality of the work was as expected and agreed

 
Tidy 9.5/10 Tidy Rating 9.5
There was little disruption and the site was left clear and tidy

 
Service 9.6/10 Service Rating 9.6
The team was friendly, helpful, considerate and professional

 
Value 9.3/10 Value Rating 9.3
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" We have already recommended this company to others"   more
 
" Good service from enquiry to completion. Slept clearly laid out and clean quotation provided. No hesitation in recommending Green Home Energy"   more
 
" Kerry Durrant and the office team (Sandra and Jo) were outstanding in their commitment to excellence and positive customer experience.The installation team were a little less enthusiastic but came out...."   more
 
" All done on time and to a high standard friendly and approachable staff at every stage. "   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Charges: 99%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 99%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Payment: 99%
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 99%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Invoice: 100%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
 
Guarantee: 98%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

advice 8
clean 8
clear 5
communication 4
competitive 5
courteous 5
customer 4
efficient 19
Energy 13
Excellent 22
experience 4
explained 7
fast 4
fitters 4
friendly 23
friends 6
fully 6
Good 34
great 4
Green 15
happy 13
hard 5
having 4
helpful 23
highly 6
initial 5
installation 17
installed 6
minimum 4
Neat 5
panels 7
Pleasant 4
pleased 10
polite 8
pressure 4
professional 16
questions 4
Quick 5
recommend 18
recommended 8
satisfied 7
service 18
solar 7
Solutions 10
standard 5
system 6
team 13
tidy 16
workmanship 10
workmen 8
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
Sort:        

» 9 8 7 6 5 4 3 2 1

Budget:  


Review 3 Jul 2019
Recommended by customer in NR10
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Solar panels
 
Cost: £5145

"We have already recommended this company to others"
 
 
 
 
Team:
Kerry Max
 
 
 


Review 29 Mar 2019
Recommended by customer in NR13
 My Age: 50 - 59 
 My level of experience of similar services: Beginner 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Installation of solar P.V system.
 
Cost: £5300

"Good service from enquiry to completion. Slept clearly laid out and clean quotation provided. No hesitation in recommending Green Home Energy"
 
 
 
 
Team:
Max Sunny Kerry
 
 
 


Review 28 Mar 2019
Recommended by customer in NR11
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 8/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Installation of 12 PV panels onto single - storey extension
 

"Kerry Durrant and the office team (Sandra and Jo) were outstanding in their commitment to excellence and positive customer experience.The installation team were a little less enthusiastic but came out well in the end."
 
 
 
 
Team:
Kerry Max Ben Duncan Sunny
 
 
 


Review 28 Feb 2019
Recommended by customer in NR31
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £5250
 
 
Team:
Spencer May
 
 
 


Review 22 Feb 2019
Recommended by customer in NR34
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Fitting solar electricity system.
 
Cost: £3937

"All done on time and to a high standard friendly and approachable staff at every stage. "
 
 
 
 
 
 


Review 5 Feb 2019
Recommended by customer in NR35
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
P.V. Solar panel installation
 
Cost: £6000
 
 
Team:
Spencer
 
 
 


Review 23 Oct 2018
Recommended by customer in NR4
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Installation of phototropic cells
 
Cost: £6750

"Inset the firm to put panels on my previous house and had no hesitation in asking them to work for me again. "
 
 
 
 
Team:
Kerry Durrant Matt Spencer
 
 
 


Review 20 Sep 2018
Recommended by customer in NR8
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Solar panel installation.
 
Cost: £5775

"Friendly, kept site tidy for my nosy children to keep safe. unintrusive to my normal daily routine with kids. "
 
 
 
 
Team:
Max Or Matt And Someone Else
 
 
 


Review 4 Jun 2018
Recommended by customer in NR17
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
14 PV solar panels fitted to garage roof.
14 solar edge power optimizer 1 solar edge single phase inverter.
 
Cost: £6479

"The two workmen turned up on time. Studied the site prior to commencement. All tools and equipment brought on site and checked to make sure they had everything. Worked together as a team in a professional manners until the job was complete.
No clock watching as some contractor do.
Pleasant manner.
"
 
 
 
 
Team:
Spencer Rusty
 
 
 


Review 1 May 2018
Recommended by customer in NR14
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
14 Solar PV panels and invertors fitted.
 
Cost: £5512

"I would highly recommend Green Home Energy Solutions.
They were prompt and clear in all their correspondence and dealings with me, helpful and suggestive in guiding me through at times confusing process.
I am very happy with my newly installed system and confidence in their support and advice should any blips occur."
 
 
 
 
 
 


Review 5 Apr 2018
Recommended by customer in NR11
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Quality 8/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 6/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Fitting of solar panels to village hall roof.
 
Cost: £15750

"Overall we are very satisfied the company, Green Home Energy Solutions.
Were friendly and helpful with the exception of one of their workmen who has/had a distinct attitude problem.
However Green Home Energy were aware of this and dealt with it accordingly."
 
 
 
 
 
 


Review 17 Jan 2018
Recommended by customer in NR29
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 8/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Installation of 1A solar panel and associated electrical wiring into grid including battery and feed into hot water tank.
 
Cost: £8009

"Very nicely done with minimal inconvenience.My electrician had to come to repair an item that the fitters found was not working. (Nothing to do with them) and he thought looked very professionally installed. He took their details for him to look at an installation."
 
 
 
 
 
 


Review 29 Aug 2017
Recommended by customer in NR14
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £4300

"Good company to work with."
 
 
 
 
Team:
Kerry Durrant Sandra Shelley
 
 
 


Review 21 Aug 2017
Recommended by customer in NR20
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Installation of solaredge inverter and optimizes to solar PV.
 
Cost: £2200

"Excellent over all
1. having survived the Baggle in 2010/11. They one a solid firm.
2. Excellent communication from both office and those installing the new inverter and optimizer.
3. I learnt more from them about solar panels and advancement in technology than ever.
"
 
 
 
 
 
 


Review 25 Jul 2017
Not Recommended by customer in NR9
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Quality 0/10
The quality of the work was as expected and agreed
Tidy 0/10
There was little disruption and the site was left clear and tidy
Service 0/10
The team was friendly, helpful, considerate and professional
Value 0/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
To replace high energy light fittings with cost effective LED items
 
Cost: £6800
 

"The initial request for the work was made back in February 2017. The company was recommended by Tesla UK, so I thought they would be a great company to deal with.

I imagined swapping out some light fittings would be a fairly simple task. I was originally informed the job would take a couple of weeks and some special items and fittings needed to be ordered, which was fair enough.

The job was started on schedule. Early March I received an e-mail saying the switches were not compatible with the new LED light fittings and need replacing, therefore it would cost another 1'762.00 to change the switches and switch face plates. Please bear in mind, the total cost for changing to from normal light fittings to LED was now 6'800.00 incl VAT.

From March onward what I thought was a simple job turned into a nightmare. The electrician ordered the wrong parts more than 10 times and the job which should have taken 2 weeks, was not finished until the end of May, over 3 months! This was a great inconvenience to my elderly parents who live at the address. They were unable to plan their weeks as the electrician turned up pretty much when he felt like it; only to then find he didn't have the right parts to complete the job and went away again! It went on like this for three months!

I returned home in June for my summer vacation and was dismayed at the condition of the workmanship carried out by Green Home. I found that many of the light fittings had been removed with a screwdriver and the plaster on the ceiling had holes and the paint was badly damaged. I then had to put some boxes into the loft and was shocked at the conditions the loft had been left in! The walkway had been ripped up and not refitted leaving the beams exposed. The loft insulation has been ripped up and left in big heaps in the loft.

The Managing Director came to visit and said he would arrange somebody to come an rectify the damages. He did not seem too phased, I got the impression it was something he was used to seeing. I waited a further two weeks and still no feedback or date when the repairs would be undertaken. I ended up mailing them again to find out when the repairs could be done.

They are without doubt the least professional company I have had the displeasure to employ.

I advise all potential customers to stay as far away from Green Home as possible. There are many more reputable companies you could employ who charge much more respectable prices.

Mr Stabler"
 
 
 
   Business Reply:

It is with regret that the customer is unhappy with the work undertaken.

We had indeed priced to change 196 Halogen to LED, which had been accepted by the customer. It would have been difficult for us to have foreseen the need to change the fittings as well until work had commenced. This significantly increased the time it took to undertake the work which we have not charged the customer for. Apart from the initial change of materials the further 3 times was due to the manufacturer of these special order lights not sending out the right equipment, which was out of our hands.

When the Managing Director visited the property to look at some issues that the customer had identified these were easy to remedy. We had arranged to complete the remedial work and given the customer a date for doing this however the email did not reach him so when we contacted him again to confirm the appointment he then declined to allow us to remedy the work.

Customer service is important to us as you will see from our history on reference line. The customer lives abroad so we have to communicate mostly via email. The customer may therefore not have appreciated the amount of time and effort that many of our staff have put in, to not only the work stated above, but all the other work the customer has asked us to undertake for which he now refuses to pay, and some of which we did free of charge.
 


Review 29 Jun 2017
Recommended by customer in NR4
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Installation of solar PV
 
Cost: £6300

"A very neat and competitively priced job which came via recommendation. "
 
 
 
 
Team:
Spencer
 
 
 


Review 14 Jun 2017
Recommended by customer in NR16
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Quality 7/10
The quality of the work was as expected and agreed
Tidy 6/10
There was little disruption and the site was left clear and tidy
Service 7/10
The team was friendly, helpful, considerate and professional
Value 6/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Installation of pv (2.94) and h/w diverted system.
 
Cost: £7068
 
 
 
 


Review 19 Apr 2017
Recommended by customer in PE36
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Installation and supply of solar panels and inverter.
 
Cost: £12250

"From initial visit everything was conducted professionally and competently. They did what said and said what they did.
Staff were helpful - good support from admin team.
Happy to to recommend to anyone."
 
 
 
 
 
 


Review 20 Mar 2017
Recommended by customer in NR12
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Fit solar PV.
 
Cost: £4488

"Very happy with job."
 
 
 
 
 
 


Review 9 Mar 2017
Recommended by customer in NR9
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 8/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 8/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Installation of solar PV panels.
 
Cost: £6090
 
 
Team:
Spenny Harry
 
 
 

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