RWB Electrical Services

52 Roseberry Avenue, Poringland
Norwich
Norfolk
NR14 7SN

Electrician

Listed under:  Electrical Installation Condition Report EICR, Electrical Test & Inspection, Electricians
100% recommended   Rating 9.8/10
8 reviews since 2019
 
Satisfaction Ratings
 
Overall Rating
9.8 /10 Overall Rating 9.8/10
Based on 8 reviews since 2019
 
 
 
Quality 9.9/10 Quality Rating 9.9
The quality of the work was as expected and agreed

 
Tidy 9.9/10 Tidy Rating 9.9
There was little disruption and the site was left clear and tidy

 
Service 9.9/10 Service Rating 9.9
The team was friendly, helpful, considerate and professional

 
Value 9.4/10 Value Rating 9.4
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Thanks to Rob for a very professional service and work. Clean tidy and efficient. Many thanks"   more
 
" A very competent electrician friendly and efficient . His work is tidy and cleared up after the completion . I would recommend him certainly. A professional electrician at work with skills he acquire...."   more
 
" We would certainly recommend Rob. He was punctual, clean working and a very delightful young man."   more
 
" We have called upon numerous local electricians to complete some work on our failing electrics. Promises were made then promptly broken when they fail to show up. This has been an ongoing problem fo...."   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Charges: 100%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 100%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Payment: 100%
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 100%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Invoice: 100%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
 
Guarantee: 100%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

able 2
arrived 2
certainly 2
Clean 5
efficient 2
efficiently 2
Electrical 3
electrician 2
friendly 2
man 2
needed 2
problem 2
professional 2
promptly 2
punctual 2
recommend 5
RWB 2
service 3
Thanks 2
tidy 6
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 8 Oct 2019
Recommended by customer in NR14
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Installation of new Light Switch, Converting existing light switch to intermediate light switch. Moving existing light fitting to new location.
 
Cost: £130
 

"Thanks to Rob for a very professional service and work. Clean tidy and efficient. Many thanks"
 
 
Team:
Rob Bircham
 
 
 


Review 23 Sep 2019
Recommended by customer in NR1
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replacing consumer unit to 18th edition .

" A very competent electrician friendly and efficient . His work is tidy and cleared up after the completion . I would recommend him certainly. A professional electrician at work with skills he acquired . I am impressed ."
 
 
 
 


Review 22 Sep 2019
Recommended by customer in NR10
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We had one ceiling light fitting removed and two installed. The first light was a general fitting but the other we supplied a hanging light fitting.
 
Cost: £130
 

"We would certainly recommend Rob. He was punctual, clean working and a very delightful young man."
 
 
 
 


Review 26 Aug 2019
Recommended by customer in NR14
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Fixing exterior lights on the property that have not worked for several years.

"We have called upon numerous local electricians to complete some work on our failing electrics. Promises were made then promptly broken when they fail to show up.
This has been an ongoing problem for over a year and we had tried every local electrician but none of them delivered despite numerous attempts at pinning them down.

This new business set up by Rob is a breathe of fresh air. He came first of all to discuss our requirements then he booked a date to start work. He arrived in the dot of 830am as requested and worked quickly and efficiently on replacing a junction box and repairing the defunct electrics.
I cannot speak highly enough about this man. He was reliable, undemanding, clean and tidy and his attention to detail was second to none. His invoice arrived a day later and we paid immediately.
We very highly recommend him to anyone looking for a trustworthy, honest and hardworking individual - something very hard to find these days."
 
 
Team:
Rob.
 
 
 


Review 26 Aug 2019
Recommended by customer in Nr14
 My Age: up to 29 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replace earth spike and earth wire, very good service.
 
Cost: £120
 

"Rob was very good and got the job done straight away. He explained the problem and also the solutions."
 
 
Team:
Rob
 
 
 


Review 19 Aug 2019
Recommended by customer in NR33
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Consumer unit replacement, installation of shower electrics and various electrical jobs.

"We chose to hire RWB Electrical Services due to recommendation from a family member, we have since used the company various times to complete electrical jobs within our home. The service provided by Rob has always been exceptional so much so we now leave a key for work to be carried out when we are not at home. Jobs are completed promptly, with a full explanation of work entailed given and cost always true to quote. At times jobs have needed to be messy however our home has always been left clean and tidy - an uncommon trait within the trades! We have no hesitation recommending the company to family and friends, and will use again when required."
 
 
 
 


Review 16 Aug 2019
Recommended by customer in Nr34
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Partial re wire of house

"Excellent service
Very clean and tidy
Work carried out very efficiently
Would recommend this company to anyone
I lecture in construction so am able to give a informed review"
 
 
Team:
Robbie
 
 
 


Review 14 Aug 2019
Recommended by customer in NR9
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
External Isolator switch required connected directly to consumer unit
 
Cost: £250
 

"I was recommended RWB Electrical by a friend, I wanted an isolator connection fitted at the back of my workshop, connected direct to my consumer unit, a distance of about 30 mtrs. Rob visited to assess what was needed and then gave me the day he would be able to carry out the work. He arrived punctual carried out the work neatly in a friendly and informative way, he is very tidy and knowledgeable in his field. He is definitely someone I would recommend, in fact I have more work for his to carry out and I have recommended he to a colleague"
 
 
Team:
Rob Bircham
 
 
 

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