Stevens & Co - Sales

9 The Singleton Centre, Singelton
Ashford
Kent
TN23 5GR

Estate Agents

Listed under:  Estate Agents
92% recommended   Rating Stevens & Co - Sales 9.1/100
26 reviews since 2008
 
Satisfaction Ratings
 
Overall Rating
 9.1 /10 Overall Rating 9.1/10
Based on 26 reviews since 2008
 
 
 
Professional 9.2/10 Professional Rating 9.2
The firm acted professionally at all times
 
Knowledgeable 9/10 Knowledgeable Rating 9.0
The firm showed a good knowledge of local market conditions
 
Friendly 9.2/10 Friendly Rating 9.2
The staff are friendly and give clear and helpful information
 
Helpful 8.8/10 Helpful Rating 8.8
The firm helped in the negotiations between buyer and seller
 
 
 
Recent Reviews 
 
" Very happy with the service Stevens offered. Kept me informed at all times. Very friendly."   more
 
" As a fellow Estate Agent, I know what I should expect from a fellow agent.Stevens were professional, knowledgable and always called me back when they said they would! All very important to me"   more
 
" All the staff were helpful and friendly, in particular Martin and Tracey. Every time I went in or phoned Tracey was always very helpful and willing to chose up things and let me know the current situa...."   more
 
" I would recommend their agency to others."   more
 
About Us

Professional, honest and dedicated. These are the values we believe in at the award-winning Stevens Property Sales & Lettings to ensure buying or selling a home with us is an experience you will remember for all the right reasons. Our office is in the heart of Ashford with ample free parking, we cover Ashford and all the surrounding village locations and employ NAEA qualified property sales agents, experienced mortgage advisors and a dedicated lettings team so you can be confident you are in safe and knowledge hands. We also offer a comprehensive range of services to fulfil all your requirements including truly effective and innovative methods of marketing properties. Come in and discover how we will be able help you
     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.
 
Sellers: Ombudsman: 94%
SELLERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Sellers: Fees: 100%
SELLERS Did the firm clearly explain their fees, expenses & business terms and confirm this in writing (including email) before marketing your property?
 
Sellers: Buyer services: 100%
SELLERS Did the firm make clear whether or not they wish to offer other services (such as mortgages) to potential buyers of your property?
 
Sellers: Particulars: 100%
SELLERS Did the firm ask you to confirm the accuracy of the draft particulars before marketing your property?
 
Sellers: Viewing: 100%
SELLERS Did the firm agree the viewing arrangements with you and comply with these arrangements?
 
Sellers: Offers: 100%
SELLERS Did the firm confirm all offers in writing (including email)?
 
Sellers: Marketing: 73%
SELLERS Did the firm ask you whether or not the property should remain on the market after the offer was accepted. (n/a in Scotland)?
 
Buyers: Ombudsman: 80%
BUYERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Buyers: Marketing: 56%
BUYERS Did the firm tell you if the property was kept on the market after your offer was accepted, or was put back on the market later on. (n/a in Scotland)?
 
Buyers: Accuracy: 90%
BUYERS Did the firm give you accurate (i.e. not misleading) information about properties?
 
Buyers: Offer: 89%
BUYERS Did the firm accept your offer without attaching any conditions (such as that you should arrange your mortgage through them)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

Andy 2
buyer 2
calls 2
case 2
change 2
efficient 2
Estate 2
excellent 3
extremely 2
feedback 2
friendly 6
great 2
helpful 5
informed 3
just 2
like 2
Martin 4
offer 2
phoned 2
process 2
professional 4
promptly 2
really 2
recommend 4
recommended 2
sale 3
selling 3
service 7
situation 3
sold 2
stage 2
Stevens 4
team 5
told 2
trouble 2
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 6 Nov 2014
Recommended by customer in TN23
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Mid terrace cul de sac location. North to lake 2 min walk. 10 mins from town and railway. Sought after location.
 

"Very happy with the service Stevens offered. Kept me informed at all times. Very friendly."
 
 
 
 
 
 

Review 4 Nov 2014
Recommended by customer in TN23
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
2 bed terraced house

"As a fellow Estate Agent, I know what I should expect from a fellow agent.Stevens were professional, knowledgable and always called me back when they said they would! All very important to me"
 
 
Team:
Brilliant service
 
 
 

Review 17 Oct 2014
Recommended by customer in TN23
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Bungalow for the over 60’s with warden assistance, community gardens / ownership.
 

"All the staff were helpful and friendly, in particular Martin and Tracey. Every time I went in or phoned Tracey was always very helpful and willing to chose up things and let me know the current situation. Every time there was a viewing I was informed. They were both knowledgeable and nothing was too much trouble for them. The property had been in market for 2 ½ years. I just wish I’d instructed Stevens in the beginning as I’m sure it would have been sold much sooner. I would and in fact already have recommended Stevens – a first class service with friendly knowledgeable staff. "
 
 
 
 
 
 

Review 11 Oct 2014
Recommended by customer in TN23
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 8/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Mid Terraced House

"I would recommend their agency to others."
 
 
Team:
Tracey & Martin
 
 
 

Review 6 Oct 2014
Recommended by customer in tn23
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 8/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
2 bed mid terrace, ashford

"I have sold 2 properties through the company this year. The first was a very straight forward sale, the second a little more complicated. On both occasions I've been pleased with the service I've been given."
 
 
Team:
Martin, Lisa and Tracey
 
 
 

Review 24 Sep 2014
Recommended by customer in TN24
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
4/5 bed terraced property with 3 bathrooms, garden, garage and parking space

"Martin and his team provided excellent service at all times.
He delivered when others failed.
I would have no hesitation in recommending to others"
 
 
Team:
Martin Ward
 
 
 

Review 17 Sep 2014
Recommended by customer in TN23
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 8/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 bed semi-detached on a popular estate.
 
 
 
 
 

Review 7 Sep 2014
Recommended by customer in BR4
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
1 bed house

"I found the company to be extremely efficient and helpful at all times.I would highly recommend them."
 
 
Team:
Tracey-Martin
 
 
 

Review 5 Sep 2014
Recommended by customer in TN23
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Detached house

"Outstanding and friendly service"
 
 
Team:
Thanks ;-)
 
 
 

Review 4 Sep 2014
Recommended by customer in TN23
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 Bedroom Detached property with garage and driveway parking for 3 cars. Set in a fairly new estate.

"We used the company as they are in our area, know it well and agreed a good selling fee. They have always dealt with our needs very promptly."
 
 
Team:
Martin and Tracy.
 
 
 

Review 3 Sep 2014
Recommended by customer in TN23
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 8/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Popular Singleton estate, end of terrace property with garage

"As a first time buyer I had not been through the process of buying a house before.

The person who I liaised with for my purchase helped me understand what would happen at each stage, returned calls very quickly and was very helpful and friendly, this made it a very enjoyable experience."
 
 
Team:
Tracey Rawlings
 
 
 

Review 15 Aug 2014
Recommended by customer in TN23
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 bed semi detached house, in singleton

"I would like to thank everyone at Stevens & co for such a profession job in selling my home. They went way and beyond there duty to me, which made thing run as quiclkly as they could. I have never used them before but would recommend them to everyone.

Once again thank you to all the team

Vickie briggs"
 
 
Team:
Martin, Tracey, Andy
 
 
 

Review 13 Aug 2014
Recommended by customer in PE28
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Property in Ashford

"Andy and the Team were extremely helpful and friendly throughout."
 
 
 
 

Review 13 Aug 2014
Recommended by customer in TN23
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 8/10
The firm showed a good knowledge of local market conditions
Friendly 8/10
The staff are friendly and give clear and helpful information
Helpful 8/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Mid terrace 2 bed

"Excellent service"
 
 
Team:
Andy, Tracy, Martin and claire
 
 
 

Review 10 Aug 2014
Recommended by customer in TN26
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Shadoxhurst, Ashford, Kent
 
 
 
 
 

Review 11 Jul 2014
Recommended by customer in 4710
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Three Bedroom End Terrace

"We presented an unusual situation in that we live in New Zealand and were solely reliant upon Martin and his team. Our correspondence was entirely by email, except for one occasion when Martin phoned to confirm our agreement verbally. We were kept fully informed during each stage of the sale. The whole
team were very professional, especially when a change of plan was required. We were delighted with their service."
 
 
Team:
Martin, Andy
 
 
   Business Reply:
Just for clarification, there was a discussion regarding leaving the property on the market after the Offer was accepted and also communicated by email to the customer. The property was removed from the market after acceptance of the Offer and this is normal practice in these situations.
 

Review 5 Jun 2014
Recommended by customer in tn23
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
semi detached house on shared ownership scheme with places for people.

"Stevens and co. were friendly, precise and efficient. When ever I raised a query they responded promptly and made appropriate steps to resolve the issues with minimal delay.

It was never an issue to contact any member of the team, as often as required.

Andy is the MD and is clearly a great leader of a fantastic team. They work well together and keep each other informed of on going situation.

I would strongly recommend Stevens and co if you are considering any form of housing change to co-ordinate the contracts and related marketing.

I further must advise that I also used the services of Katrina Hamnett a case manager for the firm O'neil patient solicitors as recommended by Andy and Martin. This again was an excellent decision as she remained on top of every document and issue and had us ready to exchange weeks ahead of other members of our chain.
The team also organised the EPC which was completed with in 24hrs as they have their own contractor linked to the office, result - speedy report readily available.
As the seller I did not utilise Andy's mortgage services, however my buyer did and I can say from a sellers perspective that this was of benefit as Andy was able to help our buyers legal team to chase any issues with the mortgage and reduce the delays in the exchange process.

Really glad I used Stevens and co."
 
 
Team:
Andy Stevens, Martin Ward, Tracey, Luke, Lisa, Will
 
 
 

Review 8 May 2014
Recommended by customer in TN23
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Friendly 6/10
The staff are friendly and give clear and helpful information
Helpful 5/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Semi Detached, singleton

"Very helpful at the start and really seemed to want us to have our offer accepted. Very quick in responding to emails and calls. Towards the end the seemed less interested and told me to direct my queries through the Solicitor rather than them. Saying that, at no time were they rude or offensive. They were friendly at all times."
 
 
Team:
Tracey Rawlings & Martin
 
 
   Business Reply:
Dear Claire

Thank you very much for your feedback which is always Important to us. I would like to clarify however, that we do display the Ombudsman logo on all of our sales & Lettings particulars as you had indicated in the questionnaire that we did not. Additionally, you worked at the solicitor firm handling your purchase hence why it was more straight forward for you to find out directly what was happening during the process than us then relaying to you! Hopefully this response can be corrected by Reference Line to reflect correctly now.

Best wishes

Andy Stevens
 

Review 4 May 2014
Recommended by customer in TN23
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
2 bed semi

"Things were made fairly simple for me"
 
 
Team:
Tracey & Martin
 
 
 

Review 2 May 2014
Recommended by customer in TN26
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 8/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Grade 2 listed, 2 bed, cottage. Mid terrace

"Great agents. Chased matters up. Always kept us in the loop. Gave honest feedback. Swift and professional."
 
 
Team:
Andy, Martin & Tracey
 
 
 
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