Abbotts - Sales

20 Exchange Street
Attleborough
Norfolk
NR17 2AB

Estate Agents

Listed under:  Estate Agents
55% recommended   Rating Abbotts - Sales 7.4/100
11 reviews since 2004
 
Satisfaction Ratings
 
Overall Rating
 7.4 /10 Overall Rating 7.4/10
Based on 11 reviews since 2004
 
 
 
Professional 7.4/10 Professional Rating 7.4
The firm acted professionally at all times
 
Knowledgeable 6.9/10 Knowledgeable Rating 6.9
The firm showed a good knowledge of local market conditions
 
Friendly 7.7/10 Friendly Rating 7.7
The staff are friendly and give clear and helpful information
 
Helpful 7.5/10 Helpful Rating 7.5
The firm helped in the negotiations between buyer and seller
 
 
 
Recent Reviews 
 
" As long as Abbotts continue to recommend countrywide I would never use or recommend to anyone. Countrywide are a disgrace, they are incompetent, unreliable and lie regularly and easily then blame othe...."   more
 
" Excellent service throughout. Lisa (Attleborough) was a great help. "   more
 
" Although property took several years to sell. I found Attenborough branch of Abbotts Countrywide exceptionally supportive, informative and very professional and never up on trying to sell. In a word e...."   more
 
" Staff did not call back when asked to do so with information. No confirmation of agreed sale for 2 weeks. Not shown around by agent at any time. Did poor job liaising info from us to seller. Sign was ...."   more
 
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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.
 
Sellers: Ombudsman: 75%
SELLERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Sellers: Fees: 88%
SELLERS Did the firm clearly explain their fees, expenses & business terms and confirm this in writing (including email) before marketing your property?
 
Sellers: Buyer services: 71%
SELLERS Did the firm make clear whether or not they wish to offer other services (such as mortgages) to potential buyers of your property?
 
Sellers: Particulars: 100%
SELLERS Did the firm ask you to confirm the accuracy of the draft particulars before marketing your property?
 
Sellers: Viewing: 88%
SELLERS Did the firm agree the viewing arrangements with you and comply with these arrangements?
 
Sellers: Offers: 88%
SELLERS Did the firm confirm all offers in writing (including email)?
 
Sellers: Marketing: 57%
SELLERS Did the firm ask you whether or not the property should remain on the market after the offer was accepted. (n/a in Scotland)?
 
Buyers: Ombudsman: 100%
BUYERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Buyers: Marketing: 67%
BUYERS Did the firm tell you if the property was kept on the market after your offer was accepted, or was put back on the market later on. (n/a in Scotland)?
 
Buyers: Accuracy: 100%
BUYERS Did the firm give you accurate (i.e. not misleading) information about properties?
 
Buyers: Offer: 100%
BUYERS Did the firm accept your offer without attaching any conditions (such as that you should arrange your mortgage through them)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

Abbotts 3
branch 2
buyers 2
Countrywide 3
Excellent 2
Lisa 2
property 4
recommend 2
sale 3
sell 2
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 15 Jun 2012
Not Recommended by customer in NR16
 
 
Satisfaction Ratings
 
Professional 2/10
The firm acted professionally at all times
Knowledgeable 2/10
The firm showed a good knowledge of local market conditions
Friendly 2/10
The staff are friendly and give clear and helpful information
Helpful 3/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
2 bed barn conversion.
 

"As long as Abbotts continue to recommend countrywide I would never use or recommend to anyone. Countrywide are a disgrace, they are incompetent, unreliable and lie regularly and easily then blame others. As far as Abbotts go. The branch manager at Abbotts Attleborough activity avoided contact and left it to Lisa to sort out complaints."
 
 
 
 
 
 

Review 31 May 2012
Recommended by customer in NR17
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
4 bedroom, detached new-build bungalow.
 

"Excellent service throughout. Lisa (Attleborough) was a great help.
"
 
 
 
 
 
 

Review 23 May 2012
Recommended by customer in NR17
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 storey 5 bedroom house in a town centre location.
 

"Although property took several years to sell. I found Attenborough branch of Abbotts Countrywide exceptionally supportive, informative and very professional and never up on trying to sell. In a word exceptional."
 
 
 
 
 
 

Review 17 Feb 2008
Not Recommended by customer in NR17
 
 
Satisfaction Ratings
 
Professional 2/10
The firm acted professionally at all times
Knowledgeable 2/10
The firm showed a good knowledge of local market conditions
Friendly 5/10
The staff are friendly and give clear and helpful information
Helpful 5/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Mid terraced
 

"Staff did not call back when asked to do so with information. No confirmation of agreed sale for 2 weeks. Not shown around by agent at any time. Did poor job liaising info from us to seller. Sign was on floor & front of property for 2 months after sale agreed."
 
 
 
 
 
 

Review 24 Jan 2008
Recommended by customer in NR15
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 

"I found Amber Manley to be honest, intelligent and knowledgeable; altogether the perfect estate agent. I always felt that the house sale was in safe hands. Sarah dealt extremely capably with my phone enquiries and negotiated the sale like an expert, achieving a higher price than I had expected. Because of the excellent work of both Amber and Sarah, I would recommend Abbotts."
 
 
 
 
 
 

Review 11 Jan 2008
Recommended by customer in NR17
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 5/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Bungalow
 
 
 
 
 

Review 9 Jan 2008
No Recommendation by customer
 
 
Satisfaction Ratings
 
Professional 7/10
The firm acted professionally at all times
Knowledgeable 5/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
 
 
 
 

Review 7 Jan 2008
Recommended by customer in NR7
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
 
 
 
 

Review 9 Jul 2004
Not Recommended by customer in NR17
 
 
Satisfaction Ratings
 
Professional 5/10
The firm acted professionally at all times
Knowledgeable 3/10
The firm showed a good knowledge of local market conditions
Friendly 4/10
The staff are friendly and give clear and helpful information
Helpful 5/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 

"Felt the staff were acting on behalf of buyers and not us the sellers."
 
 
 
 
 
 

Review 4 Jul 2004
Recommended by customer in NR17
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 

"I was very pleased with this way they handled this whole sale of the property."
 
 
 
 
 
 

Review 1 Jul 2004
Not Recommended by customer
 
 
Satisfaction Ratings
 
Professional 5/10
The firm acted professionally at all times
Knowledgeable 4/10
The firm showed a good knowledge of local market conditions
Friendly 5/10
The staff are friendly and give clear and helpful information
Helpful 5/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Bungalow estimation given as £210,000 as valued by them.
 

"Put a high estimation on value to ensure property was given to them to sell, and fixed a percentage to this price on selling it for far lower. £50,000 is a big difference! Allowed buyers to roam around house by themselves when specifically asked, as the property was not occupied, to always accompany the viewers."
 
 
 
 
 
 
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