Donald Ross Estate Agents Ltd - Sales

11 Beresford Terrace
Ayr
Ayrshire
KA7 2ER

Estate Agents

Listed under:  Estate Agents
99% recommended   Rating Donald Ross Estate Agents Ltd - Sales 9.6/100
371 reviews since 2011
 
Satisfaction Ratings
 
Overall Rating
 9.6 /10 Overall Rating 9.6/10
Based on 371 reviews since 2011
 
 
 
Professional 9.7/10 Professional Rating 9.7
The firm acted professionally at all times
 
Knowledgeable 9.6/10 Knowledgeable Rating 9.6
The firm showed a good knowledge of local market conditions
 
Friendly 9.7/10 Friendly Rating 9.7
The staff are friendly and give clear and helpful information
 
Helpful 9.5/10 Helpful Rating 9.5
The firm helped in the negotiations between buyer and seller
 
 
 
Recent Reviews 
 
" Having interacted with other agents locally Donald Ross are by far the best and most professional."   more
 
" All staff were great and especially Maureen. Thank you."   more
 
" I found the service provided by Donald Ross to be very professional and efficient in every way. Maureen McInnes was particularly helpful and supportive , giving me excellent advice. She made the proce...."   more
 
" Excellent service. All staff were very presentable, pleasant to deal with and efficient."   more
 
About Us

Why Choose Donald Ross Residential? There is a perception that most estate agents don't communicate very well, don't appear to be totally focused on selling your property and just don't seem to care enough about YOU.
What we do is focus on YOU by challenging ourselves everyday to find the very best solutions that allow YOU to move home quickly and efficiently providing YOU with an exceptional experience.
     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.
 
Sellers: Ombudsman: 89%
SELLERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Sellers: Fees: 99%
SELLERS Did the firm clearly explain their fees, expenses & business terms and confirm this in writing (including email) before marketing your property?
 
Sellers: Buyer services: 75%
SELLERS Did the firm make clear whether or not they wish to offer other services (such as mortgages) to potential buyers of your property?
 
Sellers: Particulars: 98%
SELLERS Did the firm ask you to confirm the accuracy of the draft particulars before marketing your property?
 
Sellers: Viewing: 99%
SELLERS Did the firm agree the viewing arrangements with you and comply with these arrangements?
 
Sellers: Offers: 95%
SELLERS Did the firm confirm all offers in writing (including email)?
 
Sellers: Marketing: 88%
SELLERS Did the firm ask you whether or not the property should remain on the market after the offer was accepted. (n/a in Scotland)?
 
Buyers: Ombudsman: 82%
BUYERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Buyers: Marketing: 71%
BUYERS Did the firm tell you if the property was kept on the market after your offer was accepted, or was put back on the market later on. (n/a in Scotland)?
 
Buyers: Accuracy: 98%
BUYERS Did the firm give you accurate (i.e. not misleading) information about properties?
 
Buyers: Offer: 93%
BUYERS Did the firm accept your offer without attaching any conditions (such as that you should arrange your mortgage through them)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

advice 21
best 24
buyers 18
buying 18
class 21
communication 23
contact 18
definitely 19
delighted 26
Donald 159
efficient 30
Estate 54
excellent 65
experience 30
extremely 23
feedback 24
finish 22
Fraser 19
friendly 73
good 38
great 19
happy 39
helpful 88
highly 41
impressed 17
informed 33
initial 18
knowledge 18
knowledgeable 19
local 17
market 45
marketing 15
Maureen 72
offer 23
process 40
professional 125
properties 18
property 112
quick 16
received 34
recommend 94
Ross 162
sale 79
sell 41
selling 59
service 151
sold 47
team 43
Thank 27
viewings 23
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
Sort:        

» 10 9 8 7 6 5 4 3 2 1

Budget:  


Review 14 Apr 2018
Recommended by customer in KA7
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Executive flat near to seafront

"Having interacted with other agents locally Donald Ross are by far the best and most professional."
 
 
Team:
Fraser, Michael and Maureen
 
 
 

Review 19 Dec 2017
Recommended by customer in KA7
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 bed end terrace villa in Aug.
 

"All staff were great and especially Maureen. Thank you."
 
 
 
 
 
 

Review 26 Oct 2017
Recommended by customer in Ka66
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Semi detached house in south Ayrshire .

"I found the service provided by Donald Ross to be very professional and efficient in every way. Maureen McInnes was particularly helpful and supportive , giving me excellent advice. She made the process really easy for me and I would recommend her to potential customers.
I don't have any suggestions for improvement but just to say maintain the high standard.
Thanks again ."
 
 
Team:
Fraser, James, Maureen
 
 
 

Review 26 Oct 2017
Recommended by customer in KA6
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Semi detached bungalow in Ayrshire

"Excellent service. All staff were very presentable, pleasant to deal with and efficient."
 
 
Team:
James and Maureen
 
 
 

Review 20 Oct 2017
Recommended by customer in KA8
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
2 bed semi-detached in Ayr.

"My husband and I have been very impressed with the service we received from Donald Ross. Fraser came out to value our property and we could immediately see he was very knowledgeable about the market and the area. The fee he quoted was very reasonable and exceptional value for money given the high quality of service and literature they produced. The office staff, Maureen and Shirley, were a pleasure to deal with; always phoning regularly to update us on viewings and feedback and giving excellent advice when required. Maureen’s professionalism really shone through when negotiating an offer we were very happy with. In summary, I could not recommend Donald Ross highly enough and would not hesitate to use them in future."
 
 
Team:
Fraser, Maureen & Shirley
 
 
 

Review 16 Aug 2017
Recommended by customer in KA9
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 bed semi detached with period features
 

"Fraser,Maureen, Shirley all at Donald Ross have been great.Everyone has been so brilliant and we can't recommend them enough.
Thanks for everything!!"
 
 
 
 
 
 

Review 7 Aug 2017
Recommended by customer in KA19
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 bed det bungalow gardens and detached garage.
 

"The agent was very helpful and professional throughout.
I would like to specially thank James Gibson, your valuer for his helpful knowledgeable and professional approach.
The office staff, (particularly Maureen!) were helpful and reassuring throughout.
Thank you all on behalf of my family."
 
 
 
 
 
 

Review 7 Aug 2017
Recommended by customer in Ka9
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Two bedroom mid terraced house.

"Donald Ross were a pleasure to deal with at all stages of the house sale. Their knowledge of the local market was advantageous. Taking care of all the viewings and keeping us up to date with the progress at each stage.
Highly recommended."
 
 
Team:
Fraser and Maureen
 
 
 

Review 12 Jul 2017
Recommended by customer in KA3
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
2 bedroom maisonette, Stewarton

"My husband and I cant really recommend this firm highly enough. I first contacted the Ayr branch as I was interested in viewing a property for sale and although I had telephoned the wrong office, the girl I dealt with was courteous polite, provided me with information for the property and provided me with details of the branch dealing with the property.

We viewed two properties that Donald Ross were selling and on both occasions,I found the staff to be helpful, courteous, friendly, informative and accommodating, no matter when I phoned and who I spoke with. Any queries I had were dealt with professionally and timeously.

As a result of the above we chose Donald Ross to market our property as in comparison with the other Estate Agents we had dealings with at this time, they were of the highest quality by far, in terms of customer relations, approachability and professionalism. They did what they said they would do. Phoned back when they said they would, and were courteous in their follow up contact to any visits, for feedback etc. We really wanted anyone thinking of buying our house to be dealt with the way we had experienced in our dealings with Donald Ross.

When we chose to put our property on the market Michael Palmer came to our home for an initial visit and I found him to be friendly, straightforward, helpful and informative. He outlined fully the services we could expect with Donald Ross and discussed the price options openly and without pressure.

We did not confirm our business with Donald Ross for two weeks as we were going on Holiday. We were also anxious as we had not secured another property and we were unsure of whether to proceed or not. We were never put under any pressure to come to a decision, in fact the opposite was the case. I was reassured on a number of occasions by Michael that this was our decision and timescales would be at our say so. We felt comfortable and in control throughout the whole process.

My property was marketed and was sold (STCM)within 10 days and I could not fault the service I have received from Michael and secondly from Susan who looked after us during the period from marketing to sale. The whole experience in all honesty has been seamless.

I'm sure I must sound as If I am a relative of someone in the firm or being paid for my review however all of the above is accurate and my first experience of dealing with Donald Ross was as stated in the opening paragraph.

Thanks to all at Donald Ross, Kilmarnock
Jacqui


"
 
 
Team:
Michael Palmer, Susan McDaid.
 
 
 

Review 11 Jul 2017
Recommended by customer in KA7
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 bedroom detached ecrepont bungalow in castlehill area

"We were already on the market with another Estate agents and since we purchased our new home through Donald Ross and had a time stipulation to sell our own property,we thought it was in our best interest to move to Donald Ross. We were very impressed with the knowledge of the estate agent that met with us regarding the valuation of our home and also thought the photos and brochure were of top quality. We were very pleased with the service we recieved from Donald Ross as a whole.They are all very pleasant,professional, friendly and competent in what they do and we really appreciated everything they did for us and how easy they made buying and selling. We would recommend them to anyone who was buying or selling property."
 
 
Team:
James, Maureen
 
 
 

Review 19 Jun 2017
Recommended by customer in KA3
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 bed barn conversion in Stewarton

"The staff at Donald Ross Estate Agents were polite, friendly, extremely knowledgeable and were an absolute delight to work with. Susan in the Kilmarnock office was the person that we dealt with the most and we cannot rate Susan highly enough. We have already recommended Donald Ross to others."
 
 
Team:
Susan, Denise, Shirley
 
 
 

Review 19 Jun 2017
Recommended by customer in KA19
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
4 Red detached property.
 

"Happy with the service from Maureen and Smiley. "
 
 
 
 
 
 

Review 10 Jun 2017
Recommended by customer in KA8
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
A 2 bedroom apartment overlooking Ayr harbour.

"From start to finish I received fantastic service from all the staff involved in the sale of my flat. This included James who I initially saw on the Wednesday and discussed putting my property on the market, then to Maureen and Shirley who I met and spoke with on the Thursday when my property went on the market and again on the Friday when they had arranged a first viewing. My property then sold on the Monday with offers over! All done and dusted in a matter of days!

What can I say about my whole Donald Ross experience? fantastic service, great customer care and superb, friendly staff.

I would definitely recommend Donald Ross whether you are selling or buying."
 
 
Team:
James, Maureen, Shirley
 
 
 

Review 1 Jun 2017
Recommended by customer
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
2nd floor flat, Ayr

""
 
 
Team:
Maureen / Donald
 
 
 

Review 1 Jun 2017
Recommended by customer in KA7
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Ground floor 2 bed tenement flat

"Very happy with service staff members great with communication between the sellers and feedback from viewers.
Staff very pleasant and motivated."
 
 
 
 

Review 16 May 2017
Recommended by customer in KA2
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Four bed villa in a development set in the grounds of a country house estate near to Kilmarnock

"Our agents were clear and precise in explaining to us how they would go about marketing our property and also as to what their charges would be for their services. We were kept up to date with how things were progressing and were very pleased with their efforts to obtain the best offer which they could and which we have accepted."
 
 
Team:
James Gibson, Susan McDaid
 
 
 

Review 22 Mar 2017
Recommended by customer in KA9
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
4 Bed detached property.
 

"Very professional in all aspects of dealing with site of property. Continual updates on progress at every stage of process.
Thank You. "
 
 
 
 
 
 

Review 15 Mar 2017
Recommended by customer in Ka7
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Quarter villa in ayr

"I found Donald Ross to be very professional and helpful. I was kept updated regularly even when there wasn't any progress which I found reassuring and that I was not forgotten about as soon as I agreed to market my property like I have experienced elsewhere previously. On phoning the office I was always able to speak to someone and was never fobbed off and on the odd occasion where the person was out the office I was phoned back promptly on their return. The staff were really lovely too. This company did the job they were to do efficiently and I did not have to constantly be phoning them for updates like I have had to with other companies. Maureen (ayr branch) was really professional at all times and it helped that it was the same person dealing with it all the way through."
 
 
Team:
Maureen
 
 
 

Review 2 Mar 2017
Recommended by customer in KA2
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Country bungalow with 5 acres.

"Our experience of selling our property with Donald Ross was excellent from start to finish.

In order to have the For Sale sign in our garden for possible buyers driving past on the weekend, Fraser came on the Thursday evening and hammered in the sign himself, rather than waiting for the maintenance guys to do it on the Monday.

We immediately had 2 viewing over the weekend which Fraser attended to on our behalf, and we then had a formal offer on the Monday morning via Susan at the Kilmarnock branch.

So, Donald Ross put our property up for sale on the Friday and it was sold on the Monday, you can't do any better than that!





"
 
 
Team:
Fraser and Susan
 
 
 

Review 13 Feb 2017
Recommended by customer in KA7
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Mid terrace 2 bed rooms
Fitted kitchen
fitted bathroom
fitted bedroom
 

"Excellent service would highly recommend."
 
 
 
 
 
 
Back to top

» 10 9 8 7 6 5 4 3 2 1