Carter Jonas - Sales

26 London Street
Basingstoke
Hampshire
RG21 7PG

Estate Agents

Listed under:  Estate Agents
100% recommended   Rating Carter Jonas - Sales 9.2/100
20 reviews since 2010
 
Satisfaction Ratings
 
Overall Rating
 9.2 /10 Overall Rating 9.2/10
Based on 20 reviews since 2010
 
 
 
Professional 9.1/10 Professional Rating 9.1
The firm acted professionally at all times
 
Knowledgeable 9.2/10 Knowledgeable Rating 9.2
The firm showed a good knowledge of local market conditions
 
Friendly 9.3/10 Friendly Rating 9.3
The staff are friendly and give clear and helpful information
 
Helpful 9/10 Helpful Rating 9.0
The firm helped in the negotiations between buyer and seller
 
 
 
Recent Reviews 
 
" Good experience from a buyer perspective. Would consider them if / when we ever sell"   more
 
" The Seller was a particularly difficult person. Extracting information from them was difficult and perhaps the agent may have been able to play a more involved role, though accepting the need for the ...."   more
 
" Never used Carter Jonas before. Found them to be very professional, especially Simon Randall.Would recommend to other sellers."   more
 
" Simon and his team were extremely professional making the process relatively straight forward"   more
 
About Us


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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.
 
Sellers: Ombudsman: 64%
SELLERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Sellers: Fees: 100%
SELLERS Did the firm clearly explain their fees, expenses & business terms and confirm this in writing (including email) before marketing your property?
 
Sellers: Buyer services: 67%
SELLERS Did the firm make clear whether or not they wish to offer other services (such as mortgages) to potential buyers of your property?
 
Sellers: Particulars: 100%
SELLERS Did the firm ask you to confirm the accuracy of the draft particulars before marketing your property?
 
Sellers: Viewing: 100%
SELLERS Did the firm agree the viewing arrangements with you and comply with these arrangements?
 
Sellers: Offers: 90%
SELLERS Did the firm confirm all offers in writing (including email)?
 
Sellers: Marketing: 56%
SELLERS Did the firm ask you whether or not the property should remain on the market after the offer was accepted. (n/a in Scotland)?
 
Buyers: Ombudsman: 25%
BUYERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Buyers: Marketing: 75%
BUYERS Did the firm tell you if the property was kept on the market after your offer was accepted, or was put back on the market later on. (n/a in Scotland)?
 
Buyers: Accuracy: 100%
BUYERS Did the firm give you accurate (i.e. not misleading) information about properties?
 
Buyers: Offer: 89%
BUYERS Did the firm accept your offer without attaching any conditions (such as that you should arrange your mortgage through them)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

available 2
Basingstoke 2
buyer 2
Carter 3
clear 2
Courteous 2
difficult 3
estate 2
experience 2
extremely 2
friendly 4
Good 2
helpful 3
highly 2
information 2
Jonas 3
Mark 2
pleased 2
process 2
Professional 6
quickly 2
Randall 3
received 2
recommend 4
satisfied 2
sell 3
sellers 3
service 3
Simon 4
team 3
Thank 4
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 23 Mar 2014
Recommended by customer in RG25
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 8/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Detached 3 bed rural location

"Good experience from a buyer perspective. Would consider them if / when we ever sell"
 
 
Team:
Simon Randall
 
 
 

Review 15 Feb 2014
Recommended by customer in RG21
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Victorian building converted to a hotel.

"The Seller was a particularly difficult person. Extracting information from them was difficult and perhaps the agent may have been able to play a more involved role, though accepting the need for the solicitor to do their role."
 
 
Team:
Simon Randall
 
 
 

Review 8 Feb 2014
Recommended by customer in BH23
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Major wing of a manor house located in Old Basing, Hampshire with 4 bedrooms.

"Never used Carter Jonas before. Found them to be very professional, especially Simon Randall.Would recommend to other sellers."
 
 
Team:
Simon, Mark and Anne
 
 
 

Review 3 Feb 2014
Recommended by customer in Rg28
 
 
Satisfaction Ratings
 
Professional 8/10
The firm acted professionally at all times
Knowledgeable 8/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
4 bed detached in Whitchurch

"Simon and his team were extremely professional making the process relatively straight forward"
 
 
 
 

Review 3 Feb 2014
Recommended by customer in KW1
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Detached Victorian house in village location

"I will be eternally grateful that we found Carter Jonas, their behaviour was impeccable at all times. They were always either available or called back quickly, they made their expertise available at all times, and held us steady when searches etc created obstacles. They were so friendly and approachable always, the whole team, and their expertise and integrity shone through everything they undertook. Their information was always clear and sound, and at every stage right to completion they explained the processes in progress. I can't recommend them highly enough. I had had little experience of selling having lived in my house for 45 years, and they understood the emoptional struggle I was working through. I had a little experience of trying to sell my house the year before, and Carter Jonas's contribution is in a gold medal class. Thank you."
 
 
Team:
Simon Randall, Anne and Mark
 
 
 

Review 3 Feb 2014
Recommended by customer in RG26
 
 
Satisfaction Ratings
 
Professional 7/10
The firm acted professionally at all times
Knowledgeable 7/10
The firm showed a good knowledge of local market conditions
Friendly 7/10
The staff are friendly and give clear and helpful information
Helpful 7/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
5 bedroom early Victorian detached cottage, 3 reception rooms, large kitchen diner & utility room, gardens to the front & rear with a garage.

"We nevet met the firm until they dropped off the keys after we complated as all the viewings were done by the sellers."
 
 
Team:
Carter Jonas - Basingstoke
 
 
 

Review 3 Feb 2014
Recommended by customer in RG25
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 bedroom, detached house in rural setting

"Excellent communication before, during and after the sale. Buyers commented that "We would not even have contemplated looking at the house had Mr Randall not taken the time to talk to us in such an informative and friendly manner""
 
 
Team:
Simon Randall
 
 
 

Review 3 Feb 2014
Recommended by customer in SO31
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
5 Bedroom Detached House in Village Location close to Basingstoke

"We were very satisfied with the service we received from the lcoal agents"
 
 
 
 

Review 15 Sep 2010
Recommended by customer in RG23
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Bungalow
 

"Well presented particulars, with a good clear floor plan showing the dimensions. Courteous, efficient, helpful and friendly staff."
 
 
 
 
 
 

Review 13 Sep 2010
Recommended by customer in RG25
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
 
 
 
 

Review 11 Sep 2010
Recommended by customer in RG26
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 

"A very helpful estate agent. Professional at all times. Thank you Mark, Anne & Simon."
 
 
 
 
 
 

Review 11 Sep 2010
Recommended by customer in RG25
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 7/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 

"Would definitely recommend C J to others."
 
 
 
 
 
 

Review 11 Sep 2010
Recommended by customer in RG26
 
 
Satisfaction Ratings
 
Professional 8/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 7/10
The staff are friendly and give clear and helpful information
Helpful 6/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 

"I was satisfied with level of service offered until the house was sold. I was disappointed that all contact ceased the moments we accepted offer from buyer. There was no contact made to say thank you for my business."
 
 
 
 
 
 

Review 10 Sep 2010
Recommended by customer in RG27
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 8/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 8/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
 
 
 
 

Review 10 Sep 2010
Recommended by customer in RG26
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 

"We were very pleased with the service which we received from Simon and Ann of Carter Jonas in Basingstoke. They were very friendly, helpful and professional at all times. Thank you for your service D & G Mellor."
 
 
 
 
 
 

Review 10 Sep 2010
Recommended by customer in RG28
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 

"Very pleased with the date and all the help from Mr. S Randall. Would recommend them to all friends and family."
 
 
 
 
 
 

Review 10 Sep 2010
Recommended by customer in RG26
 
 
Satisfaction Ratings
 
Professional 5/10
The firm acted professionally at all times
Knowledgeable 7/10
The firm showed a good knowledge of local market conditions
Friendly 8/10
The staff are friendly and give clear and helpful information
Helpful 8/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Rural village location modern detached house built to high specification overlooking farmland.
 

"The sellers of our property were going through a very messy divorce so our estate agent had a difficult task negotiating simple communications on our behalf, they did their best for us and we finally moved into our dream home."
 
 
 
 
 
 

Review 9 Sep 2010
Recommended by customer in RG28
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
4 bedroom 1920's house with 2 extension. One in the 1980's, the other in the 90's.
 

"Very professional team who worked well together. Although we did not get the asking price it was a difficult market and we were lucky to sell so quickly."
 
 
 
 
 
 

Review 8 Sep 2010
Recommended by customer in RG28
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 

"Mark Wilson at Basingstoke branch was extremely professional, courteous and acted diligently on our house purchase. Available at all times and responded speedily to queries from beetle infestations to time scales! Mark kept us informed and was highly patient throughout the 3 months process."
 
 
 
 
 
 

Review 7 Sep 2010
Recommended by customer in RG25
 
 
Satisfaction Ratings
 
Professional 8/10
The firm acted professionally at all times
Knowledgeable 8/10
The firm showed a good knowledge of local market conditions
Friendly 8/10
The staff are friendly and give clear and helpful information
Helpful 8/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
 
 
 
 
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