Aquarius Homes - Sales

1A Avenue Place, Combe Down
Bath
Avon
BA2 5EE

Estate Agents

Listed under:  Estate Agents
71% recommended   Rating Aquarius Homes - Sales 9.3/100
7 reviews since 2012
 
Satisfaction Ratings
 
Overall Rating
 9.3 /10 Overall Rating 9.3/10
Based on 7 reviews since 2012
 
 
 
Professional 9.4/10 Professional Rating 9.4
The firm acted professionally at all times
 
Knowledgeable 8.7/10 Knowledgeable Rating 8.7
The firm showed a good knowledge of local market conditions
 
Friendly 9.9/10 Friendly Rating 9.9
The staff are friendly and give clear and helpful information
 
Helpful 9/10 Helpful Rating 9.0
The firm helped in the negotiations between buyer and seller
 
 
 
Recent Reviews 
 
" Informed, constructive, supportive agent in every aspect selling a house."   more
 
" Excellent service using now as looking agent."   more
 
" Good experience as a buyer. We did request a valuation of our previous cottage (next village) which the firm grossly undervalued (valued @ £215k; sold within 2 months for £355k). The sale was through ...."   more
 
" Excellent all round service, personal without being intrusive. Very professional."   more
 
About Us


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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.
 
Sellers: Ombudsman: 80%
SELLERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Sellers: Fees: 100%
SELLERS Did the firm clearly explain their fees, expenses & business terms and confirm this in writing (including email) before marketing your property?
 
Sellers: Buyer services: 25%
SELLERS Did the firm make clear whether or not they wish to offer other services (such as mortgages) to potential buyers of your property?
 
Sellers: Particulars: 100%
SELLERS Did the firm ask you to confirm the accuracy of the draft particulars before marketing your property?
 
Sellers: Viewing: 80%
SELLERS Did the firm agree the viewing arrangements with you and comply with these arrangements?
 
Sellers: Offers: 100%
SELLERS Did the firm confirm all offers in writing (including email)?
 
Sellers: Marketing: 60%
SELLERS Did the firm ask you whether or not the property should remain on the market after the offer was accepted. (n/a in Scotland)?
 
Buyers: Ombudsman: 50%
BUYERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Buyers: Accuracy: 100%
BUYERS Did the firm give you accurate (i.e. not misleading) information about properties?
 
Buyers: Offer: 100%
BUYERS Did the firm accept your offer without attaching any conditions (such as that you should arrange your mortgage through them)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

Excellent 2
personal 2
professional 3
service 3
(inability 1
(next 1
(valued 1
£215k; 1
£355k) 1
amazing 1
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 15 Feb 2012
Recommended by customer in BA2
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Georgian end of terrace listed property.
 

"Informed, constructive, supportive agent in every aspect selling a house."
 
 
 
 
 
   Business Reply:
Thank you, we were sad to see you leave the village but glad that we were able to help. We wish you every happiness in your new home.
 

Review 9 Feb 2012
Recommended by customer in BA2
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 bed semi detached combe down bath.
 

"Excellent service using now as looking agent."
 
 
 
 
 
   Business Reply:
Thank you for kind review and for using us as your letting agent.
 

Review 5 Feb 2012
Not Recommended by customer in BA2
 
 
Satisfaction Ratings
 
Professional 8/10
The firm acted professionally at all times
Knowledgeable 2/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
1850’s three bed detached cottage with undeveloped lower ground barn, 1 acre, pond, stables.
 

"Good experience as a buyer. We did request a valuation of our previous cottage (next village) which the firm grossly undervalued (valued @ £215k; sold within 2 months for £355k). The sale was through a different agent."
 
 
 
 
 
   Business Reply:
My Valuation was £230k to £250k which I considered fair for a property which was only had a narrow pavement between the house and a very main road.

I think the owners did exceptionally well to sell it to the next door neighbour for such a high price.
 

Review 3 Feb 2012
Recommended by customer in SN14
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Detached ¾ bedroomed Barn on cold Ashton.
 

"Excellent all round service, personal without being intrusive. Very professional."
 
 
 
 
 
   Business Reply:
Thank you for your helpful review - we hope you have settled in to your new home.
 

Review 1 Feb 2012
Recommended by customer in BA2
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
A Georgian terrace property in the village of Crubedown.
 

"This agent was amazing and worked so hard. His local knowledge was apparent and was really most professional. In fact a joy to deal with!"
 
 
 
 
 
   Business Reply:
Thank you very much for your review. We enjoy our work and try our hardest to make the process as pain free as possible.
We enjoyed working with you and your family.
 

Review 30 Jan 2012
Recommended by customer in BA2
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 8/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
150 yr old cottage on very busy main road.
 

"Delighted with efficient & personal service. Also with the speed of receipt of offer & professional follow up."
 
 
 
 
 
   Business Reply:
A successful and smooth sale. We dont ' offer buyers other services.
 

Review 28 Jan 2012
No Recommendation by customer
 
 
Satisfaction Ratings
 
Professional 8/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 5/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Mid terrace village centre.
 

"Would have been much more helpful if we could have negotiated directly with buyers about content/fixtures/fittings (inability to do so caused me considerable stress)."
 
 
 
 
 
   Business Reply:
A successful and smooth sale. The owner had gone into a care home and the buyer didn't want any of the furniture as she was sending in builders to renovate the property. I am sorry her not wanting anything proved stressful.
 
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