Fine & Country - Sales

36 Gay Street
Bath
Avon
BA1 2NT

Estate Agents

Listed under:  Estate Agents
100% recommended   Rating Fine & Country - Sales 9.4/100
10 reviews since 2014
 
Satisfaction Ratings
 
Overall Rating
 9.4 /10 Overall Rating 9.4/10
Based on 10 reviews since 2014
 
 
 
Professional 9.3/10 Professional Rating 9.3
The firm acted professionally at all times
 
Knowledgeable 9.1/10 Knowledgeable Rating 9.1
The firm showed a good knowledge of local market conditions
 
Friendly 9.7/10 Friendly Rating 9.7
The staff are friendly and give clear and helpful information
 
Helpful 9.3/10 Helpful Rating 9.3
The firm helped in the negotiations between buyer and seller
 
 
 
Recent Reviews 
 
" We were very pleased with the service, but did not understand why in the period between exchange & completion we were not allowed to contact our buyers direct- only through the Estate Agent have been ...."   more
 
" The team were lovely to deal with even though the purchase had its problems. I would highly recommend them and have done."   more
 
" Special mention to Steve & Sarah Heans: excellent."   more
 
" Thoroughly pleased with the professionalism provided and overall friendly approach."   more
 
About Us

Homes of Bath Fine & Country, the award-Award-winning boutique estate agents located in the heart of Georgian Bath at 36 Gay Street. Matthew Blower and Steven Shepherd jointly own the business, offering over 35 years’ experience in the Bath and surrounding areas property sector. We are independent but supported by the international presence and marketing expertise of Fine & Country. Our innovative use of lifestyle marketing and bespoke property service make Homes of Bath Fine & Country the agent of choice for the premium property sector.
     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.
 
Sellers: Ombudsman: 29%
SELLERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Sellers: Fees: 100%
SELLERS Did the firm clearly explain their fees, expenses & business terms and confirm this in writing (including email) before marketing your property?
 
Sellers: Buyer services: 29%
SELLERS Did the firm make clear whether or not they wish to offer other services (such as mortgages) to potential buyers of your property?
 
Sellers: Particulars: 100%
SELLERS Did the firm ask you to confirm the accuracy of the draft particulars before marketing your property?
 
Sellers: Viewing: 100%
SELLERS Did the firm agree the viewing arrangements with you and comply with these arrangements?
 
Sellers: Offers: 100%
SELLERS Did the firm confirm all offers in writing (including email)?
 
Sellers: Marketing: 57%
SELLERS Did the firm ask you whether or not the property should remain on the market after the offer was accepted. (n/a in Scotland)?
 
Buyers: Ombudsman: 25%
BUYERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Buyers: Marketing: 67%
BUYERS Did the firm tell you if the property was kept on the market after your offer was accepted, or was put back on the market later on. (n/a in Scotland)?
 
Buyers: Accuracy: 100%
BUYERS Did the firm give you accurate (i.e. not misleading) information about properties?
 
Buyers: Offer: 100%
BUYERS Did the firm accept your offer without attaching any conditions (such as that you should arrange your mortgage through them)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

friendly 3
helpful 2
pleased 2
Professional 2
service 2
"form" 1
(process) 1
allowed 1
approach 1
asking 1
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 3 Sep 2014
Recommended by customer in BS30
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Rural semi detached 4 bedroom house, plus 2 bedroom house, plus 2 bedroom Granny Annexe bungalow in 9 acre of land, S, Glas.
 

"We were very pleased with the service, but did not understand why in the period between exchange & completion we were not allowed to contact our buyers direct- only through the Estate Agent have been sorted out on a more friendly & helpful basis, quicker."
 
 
 
 
 
 

Review 1 Sep 2014
Recommended by customer in SN13
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Listed grade 2 box. Ex public house.
 

"The team were lovely to deal with even though the purchase had its problems. I would highly recommend them and have done."
 
 
 
 
 
 

Review 25 Jul 2014
Recommended by customer in BA2
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 8/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 8/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
70's detached.
 

"Special mention to Steve & Sarah Heans: excellent."
 
 
 
 
 
 

Review 27 Jun 2014
Recommended by customer in SN13
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Grade II listed period property - immaculate, modern, previously a pub in the village of Box, Wilts.
 

"Thoroughly pleased with the professionalism provided and overall friendly approach."
 
 
 
 
 
 

Review 19 Jun 2014
Recommended by customer in BS31
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
4 bedroom, detached, 1930's character property, on a prime plot, with excellent views to Bath, in a sought after village.
 

"I thought Fine and country, Bath, did a very professional job. I had switched to them because I was dissatisfied with the service I was receiving from Davies & Way in Saltford."
 
 
 
 
 
 

Review 19 Jun 2014
Recommended by customer in BA1
 
 
Satisfaction Ratings
 
Professional 7/10
The firm acted professionally at all times
Knowledgeable 8/10
The firm showed a good knowledge of local market conditions
Friendly 8/10
The staff are friendly and give clear and helpful information
Helpful 8/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Old cottage, recently modernized.
 
 
 
 
 

Review 18 Jun 2014
Recommended by customer in BS30
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Grade 2 listed farm house in rural location. Garden surrounded the house and had Shippam & 2 garages. 4 beds & 2 baths, large beamed room upstairs feature on wall of bedroom!
 
 
 
 
 

Review 18 Jun 2014
Recommended by customer in S31
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Sold apartment in central Bath (classical) overlooking Pulthey Wier with parking & balcony £535,000. Bought house (1930s) in need of modernisation with view £550,000.
 

"Professional yet very friendly agents. Did not feel put down when asking really basic questions on process etc, as we did not know the "form" (process).

Have already recommended them to others and will continue to do so. Would not hesitate to use them again. Always welcoming and warn on any visit or phone call. Exceedingly helpful."
 
 
 
 
 
 

Review 16 Jun 2014
Recommended by customer in BA15
 
 
Satisfaction Ratings
 
Professional 7/10
The firm acted professionally at all times
Knowledgeable 7/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 8/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Old cottage originating mid 1700s. Some architectural Bricca Brack – well insulated & heat pump/light tubes. Totally renovated.
 
 
 
 
 

Review 9 Jun 2014
Recommended by customer in BA2
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
1929 4 bed extensively restored and extended detached - Bathstone AGA-underfloor heating. Kitchen/Dinner 2 bath (leisure) shower room, 3 reception. Extensive terraced garden.
 
 
 
 
 
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