Durrants - Sales

10 New Market
Beccles
Suffolk
NR34 9HA

Estate Agents

Listed under:  Estate Agents
94% recommended   Rating Durrants - Sales 8.6/100
16 reviews since 2004
 
Satisfaction Ratings
 
Overall Rating
 8.6 /10 Overall Rating 8.6/10
Based on 16 reviews since 2004
 
 
 
Professional 8.5/10 Professional Rating 8.5
The firm acted professionally at all times
 
Knowledgeable 8.8/10 Knowledgeable Rating 8.8
The firm showed a good knowledge of local market conditions
 
Understanding 8.6/10 Understanding Rating 8.6
They listened to my needs and acted accordingly
 
Helpful 8.5/10 Helpful Rating 8.5
The firm helped in the negotiations between buyer and seller
 
 
 
Recent Reviews 
 
" Outstanding very efficient. Helpful & informative."   more
 
" Friendly, helpful, understanding."   more
 
" Not very good. Failed to advise when viewers were coming & didn’t bother to accompany viewers or their reps. On second viewings. Gave keys to the surveyor which was contrary to instructions. Once an o...."   more
 
" Very professional, polite always helpful."   more
 
About Us


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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.
 
Sellers: Ombudsman: 83%
SELLERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Sellers: Fees: 100%
SELLERS Did the firm clearly explain their fees, expenses & business terms and confirm this in writing (including email) before marketing your property?
 
Sellers: Buyer services: 80%
SELLERS Did the firm make clear whether or not they wish to offer other services (such as mortgages) to potential buyers of your property?
 
Sellers: Particulars: 100%
SELLERS Did the firm ask you to confirm the accuracy of the draft particulars before marketing your property?
 
Sellers: Viewing: 83%
SELLERS Did the firm agree the viewing arrangements with you and comply with these arrangements?
 
Sellers: Offers: 86%
SELLERS Did the firm confirm all offers in writing (including email)?
 
Sellers: Marketing: 50%
SELLERS Did the firm ask you whether or not the property should remain on the market after the offer was accepted. (n/a in Scotland)?
 
Buyers: Ombudsman: 57%
BUYERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Buyers: Marketing: 60%
BUYERS Did the firm tell you if the property was kept on the market after your offer was accepted, or was put back on the market later on. (n/a in Scotland)?
 
Buyers: Accuracy: 100%
BUYERS Did the firm give you accurate (i.e. not misleading) information about properties?
 
Buyers: Offer: 100%
BUYERS Did the firm accept your offer without attaching any conditions (such as that you should arrange your mortgage through them)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

Durrants 2
efficient 2
excellent 3
finish 2
friendly 3
good 2
Helpful 5
professional 5
property 2
second 2
sell 2
service 3
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 20 Sep 2013
Recommended by customer in NR34
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Understanding 10/10
They listened to my needs and acted accordingly
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Bungalow-3 bed.
 

"Outstanding very efficient. Helpful & informative."
 
 
 
 
 
 

Review 5 Aug 2013
Recommended by customer in NR35
 
 
Satisfaction Ratings
 
Professional 8/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Understanding 10/10
They listened to my needs and acted accordingly
Helpful 8/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Detached bungalow Bungay.
 

"Friendly, helpful, understanding."
 
 
 
 
 
 

Review 21 Jul 2013
Not Recommended by customer in NR34
 
 
Satisfaction Ratings
 
Professional 1/10
The firm acted professionally at all times
Knowledgeable 2/10
The firm showed a good knowledge of local market conditions
Understanding 1/10
They listened to my needs and acted accordingly
Helpful 0/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 bed bungalow in 1/5th acre grounds, 1 bathroom kitchen & conservatory. Good location close to Beccles & the Great Coast.
 

"Not very good. Failed to advise when viewers were coming & didn’t bother to accompany viewers or their reps. On second viewings. Gave keys to the surveyor which was contrary to instructions. Once an offer was made no attempt was made to continue to market property. No negotiation via agents we had to agree to every demand made by the buyer in order to sell."
 
 
 
 
 
 

Review 13 Jul 2013
Recommended by customer in NR34
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Understanding 9/10
They listened to my needs and acted accordingly
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 bed, 14th century cottage in rural location (grade 2 listed).
 
 
 
 
 

Review 19 Nov 2004
Recommended by customer
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Understanding 10/10
They listened to my needs and acted accordingly
Show All
 
 
Customer Review
 

"Very professional, polite always helpful."
 
 
 
 
 
 

Review 16 Nov 2004
Recommended by customer in NR34
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Understanding 9/10
They listened to my needs and acted accordingly
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 

"Very professional and we were confident in them handling our second sale."
 
 
 
 
 
 

Review 9 Nov 2004
Recommended by customer in NR34
 
 
Satisfaction Ratings
 
Professional 6/10
The firm acted professionally at all times
Knowledgeable 7/10
The firm showed a good knowledge of local market conditions
Understanding 7/10
They listened to my needs and acted accordingly
Helpful 6/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
 
 
 
 

Review 9 Nov 2004
Recommended by customer in NR34
 
 
Satisfaction Ratings
 
Professional 6/10
The firm acted professionally at all times
Knowledgeable 7/10
The firm showed a good knowledge of local market conditions
Understanding 7/10
They listened to my needs and acted accordingly
Helpful 8/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
 
 
 
 

Review 6 Nov 2004
Recommended by customer in NR34
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Understanding 10/10
They listened to my needs and acted accordingly
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 

"Absolutely first rate from the start to the finish they were very professional & very helpful & very friendly one point. Anytime I rang & they had to call me back later – they always did – this is a minor thing, but important to the client all companies say “we will call you back later” – very few ever do."
 
 
 
 
 
 

Review 4 Nov 2004
Recommended by customer in NR32
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Understanding 10/10
They listened to my needs and acted accordingly
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 

"I would recommend this company Durrants who is looking or to sell there property very professionally from start to finish in buying this home."
 
 
 
 
 
 

Review 3 Nov 2004
Recommended by customer in NR34
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Understanding 10/10
They listened to my needs and acted accordingly
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 

"Very satisfied with all service & correspondence from the firm. Excellent!"
 
 
 
 
 
 

Review 3 Nov 2004
Recommended by customer in NR3
 
 
Satisfaction Ratings
 
Professional 8/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Understanding 8/10
They listened to my needs and acted accordingly
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 

"Solid, reliable, traditional."
 
 
 
 
 
 

Review 3 Nov 2004
Recommended by customer in NR34
 
 
Satisfaction Ratings
 
Professional 8/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Understanding 7/10
They listened to my needs and acted accordingly
Helpful 8/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 

"To begin with we received a very clinical service, lacking personal customer relations. However, eventually we got good support with a difficult purchase."
 
 
 
 
 
 

Review 3 Nov 2004
Recommended by customer in NR34
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Understanding 10/10
They listened to my needs and acted accordingly
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 

"Excellent – all staff friendly, helpful and efficient. Cannot fault the service or staff. An excellent team."
 
 
 
 
 
 

Review 3 Nov 2004
Recommended by customer
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Understanding 10/10
They listened to my needs and acted accordingly
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Small modern maisonette in a Beccles estate.
 

"Professional at all times."
 
 
 
 
 
 

Review 3 Nov 2004
Recommended by customer in NR33
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Understanding 9/10
They listened to my needs and acted accordingly
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Converted fishing warehouse.
 

"Our relationship extended over a period of many months as Durrants provided marketing advice whilst I was making plans for a move abroad. The advice was always sound and professional."
 
 
 
 
 
 
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