The firm showed a good knowledge of local market conditions
Friendly
9.1/10
The staff are friendly and give clear and helpful information
Helpful
8.6/10
The firm helped in the negotiations between buyer and seller
Recent Reviews
"
We had not used this practice before, nor knew of anyone else who had used them. However, we were delighted with all their services. Staff were friendly, honest, accessible and approachable. Our pro...."
more
"
The staff were very helpful with all aspects of the house sale. Very prompt to let me know when an offer was made and when viewers wished to see the property. Any contact made with the firm the staf...."
more
"
Very professional service & effective communication once the sale was agreed.
Once we made our offer there was a bit of a delay in response. Possibly the vendor holding out for more, but as a buye...."
more
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.
Look for firms with a commitment to asking for feedback - good or bad - from their customers.
We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.
Ask the firm for their side of the story.
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.
They are the experts and you should be able to rely on them to help you make decisions.
These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.
Sellers: Ombudsman: 80%
SELLERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
Sellers: Fees: 100%
SELLERS Did the firm clearly explain their fees, expenses & business terms and confirm this in writing (including email) before marketing your property?
Sellers: Buyer services: 60%
SELLERS Did the firm make clear whether or not they wish to offer other services (such as mortgages) to potential buyers of your property?
Sellers: Particulars: 100%
SELLERS Did the firm ask you to confirm the accuracy of the draft particulars before marketing your property?
Sellers: Viewing: 100%
SELLERS Did the firm agree the viewing arrangements with you and comply with these arrangements?
Sellers: Offers: 67%
SELLERS Did the firm confirm all offers in writing (including email)?
Sellers: Marketing: 80%
SELLERS Did the firm ask you whether or not the property should remain on the market after the offer was accepted. (n/a in Scotland)?
Buyers: Ombudsman: 60%
BUYERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
Buyers: Marketing: 75%
BUYERS Did the firm tell you if the property was kept on the market after your offer was accepted, or was put back on the market later on. (n/a in Scotland)?
Buyers: Accuracy: 100%
BUYERS Did the firm give you accurate (i.e. not misleading) information about properties?
Buyers: Offer: 100%
BUYERS Did the firm accept your offer without attaching any conditions (such as that you should arrange your mortgage through them)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.
Nobody's perfect and some customers may not be completely sure about the answer.
It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.
A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?
answered 2
consider 2
courteous 2
decide 2
delighted 3
Estate 2
friendly 3
helpful 2
John 2
Minnis 2
offer 2
past 3
professional 5
property 3
recommending 2
sale 2
service 6
sold 2
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range.
See if this business has demonstrated a track record of experience that matches your needs.
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind.
You can use the filter below to select the reviews that match your need.
SELLERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
Sellers: Fees
Yes
SELLERS Did the firm clearly explain their fees, expenses & business terms and confirm this in writing (including email) before marketing your property?
Sellers: Buyer services
No
SELLERS Did the firm make clear whether or not they wish to offer other services (such as mortgages) to potential buyers of your property?
Sellers: Particulars
Yes
SELLERS Did the firm ask you to confirm the accuracy of the draft particulars before marketing your property?
Sellers: Viewing
Yes
SELLERS Did the firm agree the viewing arrangements with you and comply with these arrangements?
Sellers: Offers
No
SELLERS Did the firm confirm all offers in writing (including email)?
Sellers: Marketing
Yes
SELLERS Did the firm ask you whether or not the property should remain on the market after the offer was accepted. (n/a in Scotland)?
Customer Review
4 bed 2 reception semi detached in east Belfast
"We had not used this practice before, nor knew of anyone else who had used them. However, we were delighted with all their services. Staff were friendly, honest, accessible and approachable. Our property received more than the asking price and purchaser issues were quickly answered and dealt with."
BUYERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
Buyers: Marketing
Yes
BUYERS Did the firm tell you if the property was kept on the market after your offer was accepted, or was put back on the market later on. (n/a in Scotland)?
Buyers: Accuracy
Yes
BUYERS Did the firm give you accurate (i.e. not misleading) information about properties?
Buyers: Offer
Yes
BUYERS Did the firm accept your offer without attaching any conditions (such as that you should arrange your mortgage through them)?
SELLERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
Sellers: Fees
Yes
SELLERS Did the firm clearly explain their fees, expenses & business terms and confirm this in writing (including email) before marketing your property?
Sellers: Buyer services
Yes
SELLERS Did the firm make clear whether or not they wish to offer other services (such as mortgages) to potential buyers of your property?
Sellers: Particulars
Yes
SELLERS Did the firm ask you to confirm the accuracy of the draft particulars before marketing your property?
Sellers: Viewing
Yes
SELLERS Did the firm agree the viewing arrangements with you and comply with these arrangements?
Sellers: Offers
Yes
SELLERS Did the firm confirm all offers in writing (including email)?
Sellers: Marketing
Yes
SELLERS Did the firm ask you whether or not the property should remain on the market after the offer was accepted. (n/a in Scotland)?
Customer Review
Semi-detached home, 3 bed, east belfast
"The staff were very helpful with all aspects of the house sale. Very prompt to let me know when an offer was made and when viewers wished to see the property. Any contact made with the firm the staff were very professional and all queries were answered promptly. The process of putting the house on the market was quick and easy and once an offer was accepted on our property, the staff were always available to chat to about this."
BUYERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
Buyers: Marketing
Yes
BUYERS Did the firm tell you if the property was kept on the market after your offer was accepted, or was put back on the market later on. (n/a in Scotland)?
Buyers: Accuracy
Yes
BUYERS Did the firm give you accurate (i.e. not misleading) information about properties?
Buyers: Offer
Yes
BUYERS Did the firm accept your offer without attaching any conditions (such as that you should arrange your mortgage through them)?
Customer Review
Mid terrace property in Ballyhackamore.
"Very professional service & effective communication once the sale was agreed.
Once we made our offer there was a bit of a delay in response. Possibly the vendor holding out for more, but as a buyer it was frustrating."
SELLERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
Sellers: Fees
Yes
SELLERS Did the firm clearly explain their fees, expenses & business terms and confirm this in writing (including email) before marketing your property?
Sellers: Buyer services
No
SELLERS Did the firm make clear whether or not they wish to offer other services (such as mortgages) to potential buyers of your property?
Sellers: Particulars
Yes
SELLERS Did the firm ask you to confirm the accuracy of the draft particulars before marketing your property?
Sellers: Viewing
Yes
SELLERS Did the firm agree the viewing arrangements with you and comply with these arrangements?
Sellers: Offers
Yes
SELLERS Did the firm confirm all offers in writing (including email)?
Sellers: Marketing
No
SELLERS Did the firm ask you whether or not the property should remain on the market after the offer was accepted. (n/a in Scotland)?
Customer Review
semi detached 4 bed
"The accounts dept have not been as good as the front line workers mixing up addresses, %ages etc."
SELLERS Did the firm clearly explain their fees, expenses & business terms and confirm this in writing (including email) before marketing your property?
Sellers: Particulars
Yes
SELLERS Did the firm ask you to confirm the accuracy of the draft particulars before marketing your property?
Sellers: Viewing
Yes
SELLERS Did the firm agree the viewing arrangements with you and comply with these arrangements?
Sellers: Offers
No
SELLERS Did the firm confirm all offers in writing (including email)?
Customer Review
4 bedroom mid terrace
Ballyhackamore
Belfast
"We were more than happy with the service provided and have since recommended the firm to others."
BUYERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
Buyers: Marketing
No
BUYERS Did the firm tell you if the property was kept on the market after your offer was accepted, or was put back on the market later on. (n/a in Scotland)?
Buyers: Accuracy
Yes
BUYERS Did the firm give you accurate (i.e. not misleading) information about properties?
Buyers: Offer
Yes
BUYERS Did the firm accept your offer without attaching any conditions (such as that you should arrange your mortgage through them)?
SELLERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
Sellers: Fees
Yes
SELLERS Did the firm clearly explain their fees, expenses & business terms and confirm this in writing (including email) before marketing your property?
Sellers: Buyer services
Yes
SELLERS Did the firm make clear whether or not they wish to offer other services (such as mortgages) to potential buyers of your property?
Sellers: Particulars
Yes
SELLERS Did the firm ask you to confirm the accuracy of the draft particulars before marketing your property?
Sellers: Viewing
Yes
SELLERS Did the firm agree the viewing arrangements with you and comply with these arrangements?
Sellers: Offers
Yes
SELLERS Did the firm confirm all offers in writing (including email)?
Sellers: Marketing
Yes
SELLERS Did the firm ask you whether or not the property should remain on the market after the offer was accepted. (n/a in Scotland)?
Buyers: Ombudsman
Yes
BUYERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
Buyers: Marketing
Yes
BUYERS Did the firm tell you if the property was kept on the market after your offer was accepted, or was put back on the market later on. (n/a in Scotland)?
Buyers: Accuracy
Yes
BUYERS Did the firm give you accurate (i.e. not misleading) information about properties?
Buyers: Offer
Yes
BUYERS Did the firm accept your offer without attaching any conditions (such as that you should arrange your mortgage through them)?
Customer Review
2 bed semi-detached
"Professional service, would use again if planning to move."
BUYERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
Buyers: Accuracy
Yes
BUYERS Did the firm give you accurate (i.e. not misleading) information about properties?
Buyers: Offer
Yes
BUYERS Did the firm accept your offer without attaching any conditions (such as that you should arrange your mortgage through them)?
Customer Review
Detached 4 Bed house
"Very pleased with the service provided. Staff were very helpful and kept me informed at all times.
I have used them to sell my own property in the past and would definitely use them again in the future."
SELLERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
Sellers: Fees
Yes
SELLERS Did the firm clearly explain their fees, expenses & business terms and confirm this in writing (including email) before marketing your property?
Sellers: Buyer services
Yes
SELLERS Did the firm make clear whether or not they wish to offer other services (such as mortgages) to potential buyers of your property?
Sellers: Particulars
Yes
SELLERS Did the firm ask you to confirm the accuracy of the draft particulars before marketing your property?
Sellers: Viewing
Yes
SELLERS Did the firm agree the viewing arrangements with you and comply with these arrangements?
Sellers: Offers
Yes
SELLERS Did the firm confirm all offers in writing (including email)?
Sellers: Marketing
Yes
SELLERS Did the firm ask you whether or not the property should remain on the market after the offer was accepted. (n/a in Scotland)?
Customer Review
Detached, South Belfast
"We were delighted with the service from John Minnis Estate Agents, everyone was very professional, friendly and courteous. We were kept up to date at all times and I would have no hesitation in recommending John Minnis Estate Agents. We have sold with them in the past and if we every decide to move again, I wouldn't even consider using another firm."
Team: Chris Kirk, Leah Griffin, Jordana Storey, Paddy Marks
