Countryside Estates - Sales

205 High Road
Benfleet
Essex
SS7 5HY

Estate Agents

Listed under:  Estate Agents
100% recommended   Rating 9.8/10
278 reviews since 2011
 
Satisfaction Ratings
 
Overall Rating
9.8 /10 Overall Rating 9.8/10
Based on 278 reviews since 2011
 
 
 
Professional 9.8/10 Professional Rating 9.8
The firm acted professionally at all times

 
Knowledgeable 9.8/10 Knowledgeable Rating 9.8
The firm showed a good knowledge of local market conditions

 
Friendly 9.8/10 Friendly Rating 9.8
The staff are friendly and give clear and helpful information

 
Helpful 9.8/10 Helpful Rating 9.8
The firm helped in the negotiations between buyer and seller

 
 
 
Recent Reviews 
 
" Excellent very friendly smooth running experience. No problems at all."   more
 
" Wonderful experience made moving so easy always helpful and even seemed to do more for us than the agents that we’re selling our house made buying so easy . Richard kept us informed all the time"   more
 
" All my dealings with countryside estates were dealt with in a very friendly but professional way, they kept me informed with how things were progressing throughout the sale of my property and purchase...."   more
 
" I found all of the staff at Countryside estates extremely helpful. Having marketed the property with other estate agents in the past without success, I was extremely pleased when Countryside found a ...."   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Sellers: Ombudsman: 92%
SELLERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Sellers: Fees: 100%
SELLERS Did the firm clearly explain their fees, expenses & business terms and confirm this in writing (including email) before marketing your property?
 
Sellers: Buyer services: 90%
SELLERS Did the firm make clear whether or not they wish to offer other services (such as mortgages) to potential buyers of your property?
 
Sellers: Particulars: 99%
SELLERS Did the firm ask you to confirm the accuracy of the draft particulars before marketing your property?
 
Sellers: Viewing: 100%
SELLERS Did the firm agree the viewing arrangements with you and comply with these arrangements?
 
Sellers: Offers: 97%
SELLERS Did the firm confirm all offers in writing (including email)?
 
Sellers: Marketing: 92%
SELLERS Did the firm ask you whether or not the property should remain on the market after the offer was accepted. (n/a in Scotland)?
 
Buyers: Ombudsman: 79%
BUYERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Buyers: Marketing: 89%
BUYERS Did the firm tell you if the property was kept on the market after your offer was accepted, or was put back on the market later on. (n/a in Scotland)?
 
Buyers: Accuracy: 97%
BUYERS Did the firm give you accurate (i.e. not misleading) information about properties?
 
Buyers: Offer: 97%
BUYERS Did the firm accept your offer without attaching any conditions (such as that you should arrange your mortgage through them)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

advice 17
Andy 27
Benfleet 24
best 17
buyer 15
buyers 14
buying 32
calls 14
communication 22
countryside 128
definitely 23
estate 42
estates 86
Excellent 48
experience 22
Extremely 43
family 17
finish 20
friendly 47
friends 20
Good 38
great 20
happy 27
hard 18
help 25
helpful 86
highly 24
impressed 17
informed 45
knowledge 18
market 20
pleased 25
process 64
professional 108
property 80
purchase 41
really 21
received 24
recommend 75
recommending 19
Richard 30
sale 61
sell 26
selling 28
service 101
sold 22
Stephanie 70
team 45
thank 27
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 26 May 2019
Recommended by customer in SS7
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Second floor, new build flat in South Benfleet.
 
Cost: £270000
 

"Excellent very friendly smooth running experience. No problems at all."
 
 
Team:
Stephanie Jones
 
 
 


Review 24 Apr 2019
Recommended by customer in SS7
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
2 bed bungalow benfleet
 
Cost: £330000
 

"Wonderful experience made moving so easy always helpful and even seemed to do more for us than the agents that we’re selling our house made buying so easy . Richard kept us informed all the time"
 
 
Team:
Richard
 
 
 


Review 2 Apr 2019
Recommended by customer in SS9
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Three bedroom semi detached house in Benfleet Essex
 
Cost: £320000
 

"All my dealings with countryside estates were dealt with in a very friendly but professional way, they kept me informed with how things were progressing throughout the sale of my property and purchase of my flat. I couldn’t have wished for better service."
 
 
Team:
Stephenie and Richard
 
 
 


Review 19 Feb 2019
Recommended by customer in SS7
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
5 bedroom detached house. Benfleet
 
Cost: £625000
 

"I found all of the staff at Countryside estates extremely helpful.
Having marketed the property with other estate agents in the past without success, I was extremely pleased when Countryside found a potential buyer and ultimately dealt with the sale until completion.
Any queries or problems were quickly and efficiently dealt with by the staff.
I would certainly not hesitate to recommend Countryside Estates to my friends and relatives.
Extremely happy with the service."
 
 
Team:
Richard Buxton, Stephanie
 
 
 


Review 18 Dec 2018
Recommended by customer in Ss71
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Below Average 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Detached house built 1936. Close to Benfleet Downs.Ourmuch lovedfamily home for over 33 years.
 
Cost: £600000
 

"Buying and selling through Countryside Estates ran very smoothly . We were kept well informed constantly throughout the whole time. They were very helpful with any questions we had and informative. We would highly recommend them to anybody."
 
 
Team:
Richard Buxton. Stephanie. But all the staff as well we're wonderful.
 
 
 


Review 17 Dec 2018
Recommended by customer in SS7
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Benfleet, Essex. 3 Bed detached
 
Cost: £377500
 

"Stephanie was very helpful throughout the sale and purchase of my new house. It was particulary difficult for me due to going through a seperation, Stephanie was very kind and helpful throughout. Pushing everything through as smoothly as possible. I would recommend her to friends that live locally."
 
 
Team:
Stephanie Jones
 
 
 


Review 17 Dec 2018
Recommended by customer in SS7
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
4 bedroom detached house Benfleet
 
Cost: £435000
 

"Stephanie was our agent and she was brilliant from start to finish and really made the home buying experience as straightforward as she could for us. She kept all of her promises, remained in regular contact throughout the process and went above and beyond her day job to ensure the move went as smoothly as possible for everyone involved.

The firm in general was very professional, returned all calls and emails in a timely manner and did whatever they could to help when needed.

Overall the customer service we received was exceptional and Stephanie is a credit to the Countryside Estate team.

I will be highly recommending Countryside Estates to all of my friends and family and in particular Stephanie.

Thanks again.

Caroline
"
 
 
Team:
Stephanie Jones
 
 
 


Review 17 Dec 2018
Recommended by customer in SS7
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
4 Bed Detached Property in Benfleet Essex
 
Cost: £435000
 

"Stephanie at Countryside was of great help during the whole process, when the bottom of the chain fell out she kept us informed and offered advice leading to us quickly completing the chain again.

Also as we got close to exchange she worked with the chain and solicitors to overcome the final hurdles that arose in order for us to complete on time."
 
 
Team:
Stephanie and Jow
 
 
 


Review 30 Nov 2018
Recommended by customer in SS7
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Detached four bed house
 
Cost: £550000
 

"A really great service. I cannot thank Stephanie enough for the hard work she has put in to enable us to achieve a very quick sale within six weeks. We have been kept informed throughout the process from start to finish and have found everyone to be friendly and professional."
 
 
Team:
Stephanie Jones
 
 
 


Review 30 Oct 2018
Recommended by customer in SS7
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
5 bed detached house

"The team were extremely professional the whole time and were in consant contact with us regards to updates.

Their knowledge and background of the whole moving experience was amazing and once again kept us completely informed.

Excellent service from start to finish!!!"
 
 
Team:
Richard Buxton
 
 
 


Review 9 Oct 2018
Recommended by customer in SS73
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Semi-detached three bedroom house Benfleet Essex
 
Cost: £290000
 

"Countryside Estates were consistently in touch with us during the whole process - always accessible and very helpful particularly with the delays that occurred involving our solicitor"
 
 
Team:
Joe and Stephanie
 
 
 


Review 3 Oct 2018
Recommended by customer in PE28
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
4 bed, detached house in a new development.
 
Cost: £480000
 

"We couldn't have been more pleased with the service we had from Countryside. They really went above and beyond to assist us in selling our property. It always felt as though they had our best interests at heart and kept us informed of each and every step along the way."
 
 
Team:
Richard Buxton and Stephanie Jones
 
 
 


Review 14 Sep 2018
Recommended by customer in Rm15
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
2 bed masionette benfleet
 
Cost: £230000
 

"Staff especially Stephanie Jones services were excellent, nothing was too much trouble, always kept me up to date, felt very secure in her hands as I was buying first time after divorce. Would you your services if I wanted to sell in the future"
 
 
Team:
Stephanie Jones
 
 
 


Review 10 Sep 2018
Recommended by customer in SS7
 My Age: up to 29 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I have known this business: Under 1 year 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
The Property is a new build, first floor one bedroom flat situated in Benfleet, Essex.
 
Cost: £265000
 

"My experience with Countryside Estates was fantastic.

The whole process of purchasing my property was simple and stress free given the regular communication and updates regarding my purchase.

Richard Buxton was excellent throughout and extremely helpful, especially when I was viewing the available apartments, providing a wealth of information and giving me advice and time to make a decision on which apartment I wished to purchase."
 
 
Team:
Richard Buxton
 
 
 


Review 23 Aug 2018
Recommended by customer in SS8
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
5 Bed house with large garden
 
Cost: £2100000
 

"I was thoroughly impressed with the professionalism demonstrated by all the staff throughput my purchase.
The whole experience confirmed to me the benefit of dealing with a professional Estate Agent rather than just an on line one, the added service and value is really worth it when you come to move house."
 
 
Team:
Nigel & Joe
 
 
 


Review 23 Aug 2018
Recommended by customer in SS7

 I'm: Male 

 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
5 bed detached house of traditional build. benfleet
 
Cost: £21000000
 

"excellent communication all through the process, very good experience."
 
 
Team:
nigel parr joe white
 
 
 


Review 10 Aug 2018
Recommended by customer in IP25
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Detached 5 bedroom house in Thundersley, Essex
 
Cost: £795000
 

"I have for 42 years bought and sold properties. Obviously the service I have obtained from Estate Agents has been variable. However my expectations are high ( they should be)and without reservation "Essex Countryside Estates" actually surpassed my expectations.

Nigel and Richard who dealt directly with my sale had all the attributes required to value (correctly) and Sell the property in the shortest time possible. They achieved this.

I see lots of internet companies surface in the last couple of years promoting selling properties on line. The attraction is lower prices. My conclusion was, from my personal experiance with ECE, I would rather pay a bit more to have an on tap professional enthusiastic team,locally based, who did what they said they would...............Sell "My House" in good time at a pleasing price.

Tony Cane
"
 
 
Team:
Nigel and Richard
 
 
 


Review 26 Jul 2018
Recommended by customer in SS7
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Three bedroom bungalow South Benfleet
 
Cost: £370000
 

"The agents where always available to answer any queries even out of working hours.
Very professional, informative and approachable."
 
 
Team:
Stephanie and Richard
 
 
 


Review 18 Jul 2018
Recommended by customer in Ss7
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Professional 7/10
The firm acted professionally at all times
Friendly 7/10
The staff are friendly and give clear and helpful information
Helpful 7/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Three bedroom bunglow Kimberley road Benfleet
 
Cost: £352000
 

"Stephanie was very supportive and caring all through to the exchange
Would recommend Stephanie to all my friends
First class customer service dealing with people she is definitely
People person"
 
 
Team:
Stephanie
 
 
 


Review 18 Jul 2018
Recommended by customer in SS7
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 bed bungalow in South Benfleet
 
Cost: £370000
 

"Stephanie was and is amazing, well worth going through a high street agent. She works very hard and she is always happy to help."
 
 
Team:
Stephanie Jones
 
 
 

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