Burgess & Co Estate Agents Ltd - Sales

3 Devonshire Square
Bexhill-on-sea
East Sussex
TN40 1AB

Estate Agents

Listed under:  Estate Agents
100% recommended   Rating Burgess & Co Estate Agents Ltd - Sales 9.5/100
9 reviews since 2010
 
Satisfaction Ratings
 
Overall Rating
9.5 /10 Overall Rating 9.5/10
Based on 9 reviews since 2010
 
 
 
Professional 9.4/10 Professional Rating 9.4
The firm acted professionally at all times

 
Knowledgeable 9.6/10 Knowledgeable Rating 9.6
The firm showed a good knowledge of local market conditions

 
Friendly 9.7/10 Friendly Rating 9.7
The staff are friendly and give clear and helpful information

 
Helpful 9.4/10 Helpful Rating 9.4
The firm helped in the negotiations between buyer and seller

 
 
 
Recent Reviews 
 
" Outstanding customer services – friendly reliable service head and shoulders above any other estate agents we have dealt with, more than happy to recommend to others. Since buying have been similar co...."   more
 
" As I said to Nick at Burgess he went above and beyond the call of duty, our sale and purchase would not have happened had it not been for him in particular and all their staff in general."   more
 
" What can I say - I was treated with sympathy and kindness on both the selling and buying of the properties - I am extremely deaf and 80 yrs old they arranged computer contact and solved many problems ...."   more
 
" The courtesy and care given to us by the directors and staff was superior to anything we’ve experienced from estate agents ever before this move – and we’ve made 19 house purchases in the 49 years we’...."   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Sellers: Ombudsman: 75%
SELLERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Sellers: Fees: 100%
SELLERS Did the firm clearly explain their fees, expenses & business terms and confirm this in writing (including email) before marketing your property?
 
Sellers: Buyer services: 67%
SELLERS Did the firm make clear whether or not they wish to offer other services (such as mortgages) to potential buyers of your property?
 
Sellers: Particulars: 100%
SELLERS Did the firm ask you to confirm the accuracy of the draft particulars before marketing your property?
 
Sellers: Viewing: 100%
SELLERS Did the firm agree the viewing arrangements with you and comply with these arrangements?
 
Sellers: Offers: 100%
SELLERS Did the firm confirm all offers in writing (including email)?
 
Sellers: Marketing: 40%
SELLERS Did the firm ask you whether or not the property should remain on the market after the offer was accepted. (n/a in Scotland)?
 
Buyers: Ombudsman: 80%
BUYERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Buyers: Marketing: 75%
BUYERS Did the firm tell you if the property was kept on the market after your offer was accepted, or was put back on the market later on. (n/a in Scotland)?
 
Buyers: Accuracy: 100%
BUYERS Did the firm give you accurate (i.e. not misleading) information about properties?
 
Buyers: Offer: 100%
BUYERS Did the firm accept your offer without attaching any conditions (such as that you should arrange your mortgage through them)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

Burgess 3
buyer 2
buying 2
estate 2
sale 2
service 2
accurate 1
altogether 1
asking 1
care 1
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 4 May 2010
Recommended by customer in TN39
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 

"Outstanding customer services – friendly reliable service head and shoulders above any other estate agents we have dealt with, more than happy to recommend to others. Since buying have been similar comments from people using Burgess & Co very professional."
 
 
 
 
 
 


Review 30 Apr 2010
Recommended by customer in TN40
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
 
 
 
 


Review 30 Apr 2010
Recommended by customer in TN39
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 

"As I said to Nick at Burgess he went above and beyond the call of duty, our sale and purchase would not have happened had it not been for him in particular and all their staff in general."
 
 
 
 
 
 


Review 29 Apr 2010
Recommended by customer in TN40
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Bungalow
 

"What can I say - I was treated with sympathy and kindness on both the selling and buying of the properties - I am extremely deaf and 80 yrs old they arranged computer contact and solved many problems for me - a great team!"
 
 
 
 
 
 


Review 28 Apr 2010
Recommended by customer in TN40
 
 
Satisfaction Ratings
 
Professional 7/10
The firm acted professionally at all times
Knowledgeable 8/10
The firm showed a good knowledge of local market conditions
Friendly 8/10
The staff are friendly and give clear and helpful information
Helpful 8/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
 
 
 
 


Review 28 Apr 2010
Recommended by customer in TN40
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
 
 
 
 


Review 28 Apr 2010
Recommended by customer in TN40
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
 
 
 
 


Review 28 Apr 2010
Recommended by customer in TN40
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Bungalow
 

"The courtesy and care given to us by the directors and staff was superior to anything we’ve experienced from estate agents ever before this move – and we’ve made 19 house purchases in the 49 years we’ve been married. If we had to search at all for a negative, we feel more research by the agent of our purchases & no position in respect of his sale would have been helpful, because we dropped our asking price on our purchaser’s work that he had. A cash buyer and could move quickly – research would have revealed this was not altogether accurate and we probably reached her quickly and disadvantaged ourselves. "
 
 
 
 
 
 


Review 27 Apr 2010
Recommended by customer in TN40
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Sale of 1 bed, sea front flat together with share of freehold.
 

"We have used Burgess & Co for over 9 years both as a buyer and seller on some 10 transactions; in all cases their service level quality had been high with professionalism second to none. We hope to continue to use them in all future transactions."
 
 
 
 
 
 

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