Douglas Allen - Sales

Cumberland House, 129 High Street
Billericay
Essex
CM12 9AH

Estate Agents

Listed under:  Estate Agents
93% recommended   Rating Douglas Allen - Sales 9.4/100
14 reviews since 2012
 
Satisfaction Ratings
 
Overall Rating
 9.4 /10 Overall Rating 9.4/10
Based on 14 reviews since 2012
 
 
 
Professional 9.3/10 Professional Rating 9.3
The firm acted professionally at all times
 
Knowledgeable 9.5/10 Knowledgeable Rating 9.5
The firm showed a good knowledge of local market conditions
 
Friendly 9.2/10 Friendly Rating 9.2
The staff are friendly and give clear and helpful information
 
Helpful 9.4/10 Helpful Rating 9.4
The firm helped in the negotiations between buyer and seller
 
 
 
Recent Reviews 
 
" The Billericay branch were friendly, helpful, professional at all times and went over and above to help with my sale & purchase. Special thanks to Nick Oliver, Ian, Chilmaid and Gill. Solicitors were ...."   more
 
" Douglas Allen have been great very informative, helpful and always just a phone call away. Jamie Carpenter has been superb and has kept me up to date."   more
 
" Ian was a great person to work with. He kept us fully up to date and we would definitely recommend Ian and douglas Allen to friends and family."   more
 
" At every stage the estate agent pressurised us either to take their mortgage advisor, legal team (solicitors). Further interfered heavily with the negotiations. Also, informing us that the sale could ...."   more
 
About Us


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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.
 
Sellers: Ombudsman: 40%
SELLERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Sellers: Fees: 100%
SELLERS Did the firm clearly explain their fees, expenses & business terms and confirm this in writing (including email) before marketing your property?
 
Sellers: Buyer services: 80%
SELLERS Did the firm make clear whether or not they wish to offer other services (such as mortgages) to potential buyers of your property?
 
Sellers: Particulars: 100%
SELLERS Did the firm ask you to confirm the accuracy of the draft particulars before marketing your property?
 
Sellers: Viewing: 100%
SELLERS Did the firm agree the viewing arrangements with you and comply with these arrangements?
 
Sellers: Offers: 100%
SELLERS Did the firm confirm all offers in writing (including email)?
 
Sellers: Marketing: 50%
SELLERS Did the firm ask you whether or not the property should remain on the market after the offer was accepted. (n/a in Scotland)?
 
Buyers: Ombudsman: 44%
BUYERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Buyers: Marketing: 80%
BUYERS Did the firm tell you if the property was kept on the market after your offer was accepted, or was put back on the market later on. (n/a in Scotland)?
 
Buyers: Accuracy: 100%
BUYERS Did the firm give you accurate (i.e. not misleading) information about properties?
 
Buyers: Offer: 80%
BUYERS Did the firm accept your offer without attaching any conditions (such as that you should arrange your mortgage through them)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

Allen 4
Billericay 3
branch 2
Chilmaid 2
definitely 2
Douglas 4
Estate 2
excellent 2
friendly 3
good 2
great 3
helpful 7
Ian 3
people 2
process 3
professional 3
property 2
recommend 3
sale 3
seller 2
Sold 2
solicitor 2
team 3
updates 2
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 27 Mar 2015
Recommended by customer in SS15
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 bed semi, off street parking garage, refurbished to high standard, south facing garden.
 
 
 
 
 

Review 9 Feb 2015
Recommended by customer in CM12
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
2 bed end terrace.
 

"The Billericay branch were friendly, helpful, professional at all times and went over and above to help with my sale & purchase. Special thanks to Nick Oliver, Ian, Chilmaid and Gill. Solicitors were smooth but gave no updates without a chase-would use again however."
 
 
 
 
 
 

Review 29 Dec 2014
Recommended by customer in CM12
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 7/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
2 bedroom/2 bathroom flat in purpose built block.
 

"Douglas Allen have been great very informative, helpful and always just a phone call away. Jamie Carpenter has been superb and has kept me up to date."
 
 
 
 
 
 

Review 5 Dec 2014
Recommended by customer in CM12
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
92 western road, billericay, essex, cm12

"Ian was a great person to work with. He kept us fully up to date and we would definitely recommend Ian and douglas Allen to friends and family."
 
 
Team:
Ian childmaid
 
 
 

Review 18 Nov 2014
Not Recommended by customer in CM12
 
 
Satisfaction Ratings
 
Professional 6/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 3/10
The staff are friendly and give clear and helpful information
Helpful 5/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Semi-detached house in good & clean condition in Billericay. Large garden with two apple trees.
 

"At every stage the estate agent pressurised us either to take their mortgage advisor, legal team (solicitors). Further interfered heavily with the negotiations. Also, informing us that the sale could fall through with the time it took of mortgage and solicitor."
 
 
 
 
 
 

Review 18 Nov 2014
Recommended by customer in CM12
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Two bed terrace, Billericay, Essex

"Never used them before as we were first time buyers, but they have been very helpful all the way through the process."
 
 
Team:
Ian Chilmaid, Nicolle Eustration
 
 
 

Review 18 Oct 2014
Recommended by customer in CM11
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Ground floor flat with garden Billericay.
 

"More helpful than my solicitor."
 
 
 
 
 
 

Review 7 Oct 2014
Recommended by customer in CM12
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Near station very dated.
 

"Very professional, very helpful, will definitely sell through DA."
 
 
 
 
 
 

Review 26 Sep 2014
Recommended by customer in CM12
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 8/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
1960’s house in good location and good sized, south facing garden.
 
 
 
 
 

Review 15 Jul 2014
Recommended by customer in CM11
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 bedroom semi detached in village location. Built around 1970

"Sold by tender. Process very good, cost me a minimal amount. Works well having set viewing dates although one needs to remain flexible. People buying ours actually visited at another time. We were kept in the loop at all times. Marketing was very good. The photographs in the brochure presented the house very well. The whole service of selling was very professionally done. Once sold we had excellent support from the company in tracking the sale and putting on pressure when required. It has still been a stressful process but the professionalism of the Douglas Allen team has helped tremendously. I would defiantly recommend sale by tender."
 
 
Team:
Gillian, Nicola
 
 
 

Review 10 Jul 2014
Recommended by customer in SS15
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Four bedroom semi detached house. Basildon,essex.

"Douglas allen were very good in helping me find a buyer for my house in quick time.

Unfortunately we had to withdraw our property due to us not finding a property for ourselves.

The team at the billericay branch acted in a friendly and professional manner and i would wholeheartedly recommend them."
 
 
Team:
Nick,Ian,Jamie and Jill.
 
 
 

Review 19 Jun 2014
Recommended by customer in cm12
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
4 bed detached house set in a quiet cul de sac

"I hadn't used DAS before but certainly would again. Almost all my intereactions were with Ian Chilmaid and I found him to be utterly excellent! Very nice, friendly, knowledgeable and seemed to have my interests at heart as well as the seller. He was great at communicating with me and between myself and the seller and always kept me informed of progress. I think it speaks for itself that the property exchanged after only a few weeks and well below the average time it takes to exchange. In addition whenever I called the office it was always answered promptly and by very pleasnt people. They and Ian in particular, are a credit to the company"
 
 
Team:
Ian Chilmaid
 
 
 

Review 21 Feb 2012
Recommended by customer in CM12
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Terraced 2 bed house, Billericay.
 

"Billericay Estate Agents very helpful & gave regular updates. Sales manager was not very personable. Very abrupt at times & was clearly working on behalf of seller."
 
 
 
 
 
   Business Reply:
Whilst it is true to say that every estate agent is contracted by and therefore expected to work on behalf of the seller, we always aim to take both parties interest into account to achieve a result which is acceptable to both buyer and seller.

We are sorry if, as a buyer, this resulted in you feeling that the balance was not quite as you might have liked and your feedback has been passed to the team concerned.

Overall, thank you for recommending Douglas Allen and we wish you well in your new home.
 

Review 7 Feb 2012
Recommended by customer in CM12
 
 
Satisfaction Ratings
 
Professional 7/10
The firm acted professionally at all times
Knowledgeable 8/10
The firm showed a good knowledge of local market conditions
Friendly 8/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 bedroom detached chalet – style house in a quiet location.
 

"They were very helpful."
 
 
 
 
 
 
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