Dixons Countrywide - Sales

59 Alcester Road South
Birmingham
West Midlands
B14 7JG

Estate Agents

Listed under:  Estate Agents
100% recommended   Rating Dixons Countrywide - Sales 9.1/100
6 reviews since 2011
 
Satisfaction Ratings
 
Overall Rating
 9.1 /10 Overall Rating 9.1/10
Based on 6 reviews since 2011
 
 
 
Professional 9/10 Professional Rating 9.0
The firm acted professionally at all times
 
Knowledgeable 9/10 Knowledgeable Rating 9.0
The firm showed a good knowledge of local market conditions
 
Friendly 9.2/10 Friendly Rating 9.2
The staff are friendly and give clear and helpful information
 
Helpful 9/10 Helpful Rating 9.0
The firm helped in the negotiations between buyer and seller
 
 
 
Recent Reviews 
 
" Vicky was very helpful and efficient."   more
 
" Very pro-active, good communication, punctual, reliable, friendly."   more
 
" We were looked after well. Everything was explained. The purchase of the property happened quickly and efficiently. Staff were very friendly and happy to answer our questions. Staff liaised with our s...."   more
 
" I received excellent service when selling my property & especially when looking to purchase a new property."   more
 
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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.
 
Sellers: Ombudsman: 67%
SELLERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Sellers: Fees: 100%
SELLERS Did the firm clearly explain their fees, expenses & business terms and confirm this in writing (including email) before marketing your property?
 
Sellers: Buyer services: 100%
SELLERS Did the firm make clear whether or not they wish to offer other services (such as mortgages) to potential buyers of your property?
 
Sellers: Particulars: 100%
SELLERS Did the firm ask you to confirm the accuracy of the draft particulars before marketing your property?
 
Sellers: Viewing: 100%
SELLERS Did the firm agree the viewing arrangements with you and comply with these arrangements?
 
Sellers: Offers: 75%
SELLERS Did the firm confirm all offers in writing (including email)?
 
Sellers: Marketing: 50%
SELLERS Did the firm ask you whether or not the property should remain on the market after the offer was accepted. (n/a in Scotland)?
 
Buyers: Ombudsman: 100%
BUYERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Buyers: Marketing: 67%
BUYERS Did the firm tell you if the property was kept on the market after your offer was accepted, or was put back on the market later on. (n/a in Scotland)?
 
Buyers: Accuracy: 100%
BUYERS Did the firm give you accurate (i.e. not misleading) information about properties?
 
Buyers: Offer: 100%
BUYERS Did the firm accept your offer without attaching any conditions (such as that you should arrange your mortgage through them)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

friendly 2
good 2
property 2
purchase 2
advisor 1
answer 1
Bloomfield 1
communication 1
deciding 1
Dixons 1
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 20 Jun 2011
Recommended by customer in B14
 
 
Satisfaction Ratings
 
Professional 8/10
The firm acted professionally at all times
Knowledgeable 7/10
The firm showed a good knowledge of local market conditions
Friendly 8/10
The staff are friendly and give clear and helpful information
Helpful 8/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Large piece of land attached to property. Plenty of scope to develop property.
 

"Vicky was very helpful and efficient."
 
 
 
 
 
 

Review 17 Jun 2011
Recommended by customer in B14
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Semi detached, 2 bed Kings Heath.
 

"Very pro-active, good communication, punctual, reliable, friendly."
 
 
 
 
 
 

Review 15 Jun 2011
Recommended by customer in B14
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 7/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
We have purchased a 3 bedroom end terrace property. It is located on the edge of a council estate in a pleasant quiet area. There is plenty of public transport to different places. The property has a very pleasant large garden.
 

"We were looked after well. Everything was explained. The purchase of the property happened quickly and efficiently. Staff were very friendly and happy to answer our questions. Staff liaised with our solicitor / mortgage advisor and got our purchase finalised efficiently."
 
 
 
 
 
 

Review 12 Jun 2011
Recommended by customer in B30
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 bed in Stirchley, with 2 reception rooms.
 

"I received excellent service when selling my property & especially when looking to purchase a new property."
 
 
 
 
 
 

Review 10 Jun 2011
Recommended by customer in B14
 
 
Satisfaction Ratings
 
Professional 7/10
The firm acted professionally at all times
Knowledgeable 8/10
The firm showed a good knowledge of local market conditions
Friendly 8/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
One bedroom flat (apartment) lounge, kitchen, bedroom, hall, toilet and separate bathroom, location very good, secure accommodation.
 

"Good, keep in the loop. When Frances Bloomfield stepped in, after a stressful start."
 
 
 
 
 
 

Review 9 Jun 2011
Recommended by customer in B14
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Semi detached 3 bedroom extended in Kings Heath.
 

"Very keen and enthusiastic and followed up any viewings. Harry had my house on the market with another agent for 8 months Dixons sold it within just a few weeks after deciding to market it with them."
 
 
 
 
 
 
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