Hollier Browne - Sales

234-236 Sladepool Farm Road, Maypole
Birmingham
West Midlands
B14 5EE

Estate Agents

Listed under:  Estate Agents
100% recommended   Rating Hollier Browne - Sales 9.4/100
13 reviews since 2008
 
Satisfaction Ratings
 
Overall Rating
 9.4 /10 Overall Rating 9.4/10
Based on 13 reviews since 2008
 
 
 
Professional 9.5/10 Professional Rating 9.5
The firm acted professionally at all times
 
Knowledgeable 9.4/10 Knowledgeable Rating 9.4
The firm showed a good knowledge of local market conditions
 
Understanding 9.3/10 Understanding Rating 9.3
They listened to my needs and acted accordingly
 
Helpful 9.5/10 Helpful Rating 9.5
The firm helped in the negotiations between buyer and seller
 
 
 
Recent Reviews 
 
" Very good. All staff friendly & helpful."   more
 
" Excellent service and helped us to find our new house too. Derek Abbott was very helpful and understood what we wanted from our buyer and what we were looking for."   more
 
" Made it seem easy, good to deal with them."   more
 
" Generally quite good. Communication between Hollier Browne, myself & my estate agents was very regular. However, one member of staff did not listen to me when she repeatedly asked me to send in my sur...."   more
 
About Us


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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.
 
Sellers: Ombudsman: 100%
SELLERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Sellers: Fees: 100%
SELLERS Did the firm clearly explain their fees, expenses & business terms and confirm this in writing (including email) before marketing your property?
 
Sellers: Buyer services: 75%
SELLERS Did the firm make clear whether or not they wish to offer other services (such as mortgages) to potential buyers of your property?
 
Sellers: Particulars: 100%
SELLERS Did the firm ask you to confirm the accuracy of the draft particulars before marketing your property?
 
Sellers: Viewing: 100%
SELLERS Did the firm agree the viewing arrangements with you and comply with these arrangements?
 
Sellers: Offers: 100%
SELLERS Did the firm confirm all offers in writing (including email)?
 
Sellers: Marketing: 88%
SELLERS Did the firm ask you whether or not the property should remain on the market after the offer was accepted. (n/a in Scotland)?
 
Buyers: Ombudsman: 100%
BUYERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Buyers: Marketing: 0%
BUYERS Did the firm tell you if the property was kept on the market after your offer was accepted, or was put back on the market later on. (n/a in Scotland)?
 
Buyers: Accuracy: 100%
BUYERS Did the firm give you accurate (i.e. not misleading) information about properties?
 
Buyers: Offer: 100%
BUYERS Did the firm accept your offer without attaching any conditions (such as that you should arrange your mortgage through them)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

Browne 4
Derek 3
excellent 4
friendly 3
good 3
happy 2
helpful 3
Hollier 4
Maria 2
needed 2
professional 3
professionally 3
property 4
sale 2
service 6
understanding 2
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 10 Jan 2012
Recommended by customer in B14
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 8/10
The firm showed a good knowledge of local market conditions
Understanding 8/10
They listened to my needs and acted accordingly
Helpful 8/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
House / Maple conservatory.
 

"Very good. All staff friendly & helpful."
 
 
 
 
 
 

Review 5 Jan 2012
Recommended by customer in B14
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Understanding 10/10
They listened to my needs and acted accordingly
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Terrace house, Kings Heath, Birmingham.
 

"Excellent service and helped us to find our new house too. Derek Abbott was very helpful and understood what we wanted from our buyer and what we were looking for."
 
 
 
 
 
 

Review 4 Jan 2012
Recommended by customer in B14
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Understanding 10/10
They listened to my needs and acted accordingly
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Detached with garage needed modernization.
 

"Made it seem easy, good to deal with them."
 
 
 
 
 
 

Review 3 Jan 2012
Recommended by customer in B47
 
 
Satisfaction Ratings
 
Professional 7/10
The firm acted professionally at all times
Knowledgeable 7/10
The firm showed a good knowledge of local market conditions
Understanding 5/10
They listened to my needs and acted accordingly
Helpful 6/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 bedroom detached house in Hollywood, B’ham.
 

"Generally quite good. Communication between Hollier Browne, myself & my estate agents was very regular. However, one member of staff did not listen to me when she repeatedly asked me to send in my surveyor. I told her repeatedly, as did my agents that the survey was not needed for a mortgage and was purely for my benefit. On the whole service was fine."
 
 
 
 
 
 

Review 3 Jan 2012
Recommended by customer in B14
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Understanding 10/10
They listened to my needs and acted accordingly
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Semi-detached property in desirable quiet residential area.
 

"No problems with the sale / marketing of the property – all dealt with very professionally."
 
 
 
 
 
 

Review 24 Dec 2011
Recommended by customer in B47
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Understanding 9/10
They listened to my needs and acted accordingly
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
4 Bed modern detached double garage, landscape gardens etc. Feature fireplace Hollywood B47.
 

"Complex chain of 9 fairly pro–active."
 
 
 
 
 
 

Review 25 Sep 2008
Recommended by customer in B47
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Understanding 10/10
They listened to my needs and acted accordingly
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 

"Our experience with this agent was excellent we had a number of difficult situations and the agent did their up most to resolve them. A special mention must go to Maria and Derek who help us through each situation very professionally."
 
 
 
 
 
 

Review 17 Sep 2008
Recommended by customer in B14
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Understanding 10/10
They listened to my needs and acted accordingly
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
End of terrace ex-council property.
 

"Very pleased with service provided!"
 
 
 
 
 
 

Review 17 Sep 2008
Recommended by customer in B47
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Understanding 10/10
They listened to my needs and acted accordingly
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 

"The professional but friendly service offered by HB made for a very successful and speedy sale of the property. Nothing was too much trouble and the staff were most attentive."
 
 
 
 
 
 

Review 17 Sep 2008
Recommended by customer in B14
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Understanding 10/10
They listened to my needs and acted accordingly
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 

"The service I received from Hollier Browne was excellent I would recommend them to my friends and family. Professional, courteous and very understanding on a personal level, I am very happy to fill in this form."
 
 
 
 
 
 

Review 17 Sep 2008
Recommended by customer in B14
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Understanding 10/10
They listened to my needs and acted accordingly
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 

"We were very happy with the agent as we had never had to sell property before we found them very helpful and understanding."
 
 
 
 
 
 

Review 17 Sep 2008
Recommended by customer in B14
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Understanding 9/10
They listened to my needs and acted accordingly
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 

"Over many years I have always found that Hollier Browne provides a professional and friendly service!"
 
 
 
 
 
 

Review 15 Sep 2008
Recommended by customer in B13
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Understanding 10/10
They listened to my needs and acted accordingly
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 

"We dealt with Maria and Derek from Hollier Browne. Derek gave me excellent expert advice on the property market and my house sold within 10 days, Maria was fantastic throughout both professionally and for when I needed to moan about my buyers - she kept me informed at all times and was a pleasure to deal with - hope she enjoyed the chocolates."
 
 
 
 
 
 
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