William Thomas Estate Agency Ltd - Sales

454 Darwen Road, Bromley Cross
Bolton
Lancashire
BL7 9DX

Estate Agents

Listed under:  Estate Agents
90% recommended   Rating William Thomas Estate Agency Ltd - Sales 9.2/100
10 reviews since 2011
 
Satisfaction Ratings
 
Overall Rating
 9.2 /10 Overall Rating 9.2/10
Based on 10 reviews since 2011
 
 
 
Professional 9.1/10 Professional Rating 9.1
The firm acted professionally at all times
 
Knowledgeable 9/10 Knowledgeable Rating 9.0
The firm showed a good knowledge of local market conditions
 
Friendly 9.3/10 Friendly Rating 9.3
The staff are friendly and give clear and helpful information
 
Helpful 9.2/10 Helpful Rating 9.2
The firm helped in the negotiations between buyer and seller
 
 
 
Recent Reviews 
 
" The details for the property stated that both the family bathroom and en-suite had white suites, but this was not the case. Both toilets had been replaced with white but the rest of the suites were be...."   more
 
" Excellent, professional at all times, supportive & showed empathy best estate agent in Botton. We have moved several times & William Thomas at by for the best. Highly recommended."   more
 
" We received a very professional and prompt service from the agent. The bank was slow arranging the mortgage but the agent provided good communication between buyer and seller."   more
 
" Excellent service. Always quick to respond & kept me well informed kept things flowing smoothly."   more
 
About Us


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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.
 
Sellers: Ombudsman: 83%
SELLERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Sellers: Fees: 100%
SELLERS Did the firm clearly explain their fees, expenses & business terms and confirm this in writing (including email) before marketing your property?
 
Sellers: Buyer services: 80%
SELLERS Did the firm make clear whether or not they wish to offer other services (such as mortgages) to potential buyers of your property?
 
Sellers: Particulars: 100%
SELLERS Did the firm ask you to confirm the accuracy of the draft particulars before marketing your property?
 
Sellers: Viewing: 100%
SELLERS Did the firm agree the viewing arrangements with you and comply with these arrangements?
 
Sellers: Offers: 100%
SELLERS Did the firm confirm all offers in writing (including email)?
 
Sellers: Marketing: 86%
SELLERS Did the firm ask you whether or not the property should remain on the market after the offer was accepted. (n/a in Scotland)?
 
Buyers: Ombudsman: 67%
BUYERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Buyers: Marketing: 67%
BUYERS Did the firm tell you if the property was kept on the market after your offer was accepted, or was put back on the market later on. (n/a in Scotland)?
 
Buyers: Accuracy: 67%
BUYERS Did the firm give you accurate (i.e. not misleading) information about properties?
 
Buyers: Offer: 67%
BUYERS Did the firm accept your offer without attaching any conditions (such as that you should arrange your mortgage through them)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

estate 4
excellent 4
helpful 2
professional 4
property 2
received 2
sale 3
service 3
showed 2
Thomas 7
updated 2
William 7
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 5 Jun 2011
Not Recommended by customer in BL2
 
 
Satisfaction Ratings
 
Professional 7/10
The firm acted professionally at all times
Knowledgeable 6/10
The firm showed a good knowledge of local market conditions
Friendly 7/10
The staff are friendly and give clear and helpful information
Show All
 
 
Customer Review
 
4 bedroom detached house located in Bradshaw Bolton.
 

"The details for the property stated that both the family bathroom and en-suite had white suites, but this was not the case. Both toilets had been replaced with white but the rest of the suites were beige. In bedroom two it also stated that the wardrobes were not fitted (which was also confirmed by the seller) but when we arrived on moving day, the carpet was missing where the (non fitted) wardrobes had been."
 
 
 
 
 
 

Review 27 May 2011
Recommended by customer in BL7
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
4 bed detached property residential large house.
 

"Excellent, professional at all times, supportive & showed empathy best estate agent in Botton. We have moved several times & William Thomas at by for the best. Highly recommended."
 
 
 
 
 
 

Review 22 May 2011
Recommended by customer in BL7
 
 
Satisfaction Ratings
 
Professional 8/10
The firm acted professionally at all times
Knowledgeable 8/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Semi detached properly on the outskirts of North Bolton. The property has interesting features including large basement. The property is in need of modernising.
 

"We received a very professional and prompt service from the agent. The bank was slow arranging the mortgage but the agent provided good communication between buyer and seller."
 
 
 
 
 
 

Review 20 May 2011
Recommended by customer in BL7
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Small terraced, Bromley cross, Indian stone & decked back garden.
 

"Excellent service. Always quick to respond & kept me well informed kept things flowing smoothly."
 
 
 
 
 
 

Review 16 May 2011
Recommended by customer in BL7
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Detached bungalow in a quiet Cul-de-sac.
 

"I was very happy with William Thomas Estate Agents. They were very professional but also showed me great kindness during the sale of my house."
 
 
 
 
 
 

Review 16 May 2011
Recommended by customer
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
2 bed apartment in rural location, quiet development with great views.
 

"William Thomas were very helpful and efficient which made the process easy."
 
 
 
 
 
 

Review 11 May 2011
Recommended by customer in BL1
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
4 bed semi – detached house, large kitchen, 2 bathrooms, large rear garden, 25 ft garage.
 

"It felt like the house was the only property William Thomas Estate Agents were selling. Nothing was too much trouble. We cannot thank all the staff enough."
 
 
 
 
 
 

Review 10 May 2011
Recommended by customer in BB3
 
 
Satisfaction Ratings
 
Professional 7/10
The firm acted professionally at all times
Knowledgeable 7/10
The firm showed a good knowledge of local market conditions
Friendly 7/10
The staff are friendly and give clear and helpful information
Helpful 7/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
2 bedroom semi very well maintained school across road gardens front and back.
 

"It was excellent it had been on the market with another agent for 3 years without a viewing, William Thomas sold it within 6 months cannot fault them."
 
 
 
 
 
 

Review 10 May 2011
Recommended by customer in BL3
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
2 bed semi-detached home in the Bolton area.
 

"Every member of staff at William Thomas estate agents were professional, helpful and on the ball at all times. I was updated regularly on the sale progression. I received excellent service."
 
 
 
 
 
 

Review 7 May 2011
Recommended by customer in BL7
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 7/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Two bedroom detached bungalow in need of updating (built 1970) pleasant garden & outlook garage.
 

"William Thomas acts very professionally. The sale went quickly without the need for much involvement by ourselves which was appreciated. Kept updated of progress in weekly phone calls from William Thomas."
 
 
 
 
 
 
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