Derek J Rolls Estate Agents - Sales

958 Wimborne Road
Bournemouth
Dorset
BH9 2DG

Estate Agents

Listed under:  Estate Agents
85% recommended   Rating Derek J Rolls Estate Agents - Sales 8.9/100
13 reviews since 2004
 
Satisfaction Ratings
 
Overall Rating
 8.9 /10 Overall Rating 8.9/10
Based on 13 reviews since 2004
 
 
 
Professional 8.9/10 Professional Rating 8.9
The firm acted professionally at all times
 
Knowledgeable 8.9/10 Knowledgeable Rating 8.9
The firm showed a good knowledge of local market conditions
 
Understanding 9.1/10 Understanding Rating 9.1
They listened to my needs and acted accordingly
 
Helpful 8.5/10 Helpful Rating 8.5
The firm helped in the negotiations between buyer and seller
 
 
 
Recent Reviews 
 
" Very pleased with service given."   more
 
" The reason I have filled in the selling and buying parts is because I have moved quite a few times over the year. Derek and colleagues have always been there to advise and assist us. Nothing & ever to...."   more
 
" Now pressurized. Queries were answered promptly. Well informed through the process to completion."   more
 
" The agent whom we have used for buying & selling over many years knew what we were looking for when retired and kept us informed of any new properties coming on the market and us achieving our new hom...."   more
 
About Us


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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.
 
Sellers: Ombudsman: 67%
SELLERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Sellers: Fees: 100%
SELLERS Did the firm clearly explain their fees, expenses & business terms and confirm this in writing (including email) before marketing your property?
 
Sellers: Buyer services: 100%
SELLERS Did the firm make clear whether or not they wish to offer other services (such as mortgages) to potential buyers of your property?
 
Sellers: Particulars: 100%
SELLERS Did the firm ask you to confirm the accuracy of the draft particulars before marketing your property?
 
Sellers: Viewing: 100%
SELLERS Did the firm agree the viewing arrangements with you and comply with these arrangements?
 
Sellers: Offers: 100%
SELLERS Did the firm confirm all offers in writing (including email)?
 
Sellers: Marketing: 75%
SELLERS Did the firm ask you whether or not the property should remain on the market after the offer was accepted. (n/a in Scotland)?
 
Buyers: Ombudsman: 70%
BUYERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Buyers: Marketing: 75%
BUYERS Did the firm tell you if the property was kept on the market after your offer was accepted, or was put back on the market later on. (n/a in Scotland)?
 
Buyers: Accuracy: 82%
BUYERS Did the firm give you accurate (i.e. not misleading) information about properties?
 
Buyers: Offer: 90%
BUYERS Did the firm accept your offer without attaching any conditions (such as that you should arrange your mortgage through them)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

buying 2
Derek 2
Excellent 2
informed 2
J 2
property 3
sale 2
selling 4
service 4
(can 1
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 30 May 2014
Recommended by customer in BH9
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Understanding 10/10
They listened to my needs and acted accordingly
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
2 bedroom detached 1960’s property - Bournemouth.
 
 
 
 
 

Review 23 May 2014
Recommended by customer in BH9
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Understanding 10/10
They listened to my needs and acted accordingly
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
4 bed detached house, Bournemouth.
 

"Very pleased with service given."
 
 
 
 
 
 

Review 15 May 2014
Recommended by customer in BH10
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Understanding 10/10
They listened to my needs and acted accordingly
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
A smart three bedroom house with a lovely garden perfect for me and my daughter.
 

"The reason I have filled in the selling and buying parts is because I have moved quite a few times over the year. Derek and colleagues have always been there to advise and assist us. Nothing & ever too much trouble and if they don't know something they will find out e.g. progress of others in the chain. There is always a welcome at the end of the phone which with the stress of moving goes a long way."
 
 
 
 
 
 

Review 13 May 2014
Recommended by customer in BH9
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Understanding 10/10
They listened to my needs and acted accordingly
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Detached property. Residential area.
 

"Now pressurized. Queries were answered promptly. Well informed through the process to completion."
 
 
 
 
 
 

Review 13 May 2014
Recommended by customer in BH9
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Understanding 10/10
They listened to my needs and acted accordingly
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
2 bed bungalow in a quiet residential road amongst similar properties.
 

"The agent whom we have used for buying & selling over many years knew what we were looking for when retired and kept us informed of any new properties coming on the market and us achieving our new home at a price & location which we were happy with."
 
 
 
 
 
 

Review 12 May 2014
Recommended by customer in BH9
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Understanding 10/10
They listened to my needs and acted accordingly
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
4 bed semi–detached large annex. Period features.
 

"Excellent personal service."
 
 
 
 
 
 

Review 10 May 2014
Recommended by customer in BH9
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Understanding 10/10
They listened to my needs and acted accordingly
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
4 bed detached in leafy suburbia.
 
 
 
 
 

Review 14 May 2006
Not Recommended by customer
 
 
Satisfaction Ratings
 
Professional 0/10
The firm acted professionally at all times
Knowledgeable 0/10
The firm showed a good knowledge of local market conditions
Understanding 0/10
They listened to my needs and acted accordingly
Helpful 0/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 

"This property was for sale by informal tender, closing date 21.04.06 at noon. On the 12.04.06 I rang for a viewing and D J R refused me. Saying that they had done enough viewings already. I am a cash buyer and had every right to view this property which they should have marketed up until closing date. They did not know what my bid would be and I feel they weren’t putting the sellers best interests first I wanted access to the building to get a survey done. But not allowed."
 
 
 
 
 
 

Review 24 Jun 2004
Recommended by customer in BH8
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Understanding 10/10
They listened to my needs and acted accordingly
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 

"Over & above the call of their duty, Pam helped us eminsly with the sale of our current property even though they were not selling it."
 
 
 
 
 
 

Review 20 Jun 2004
Not Recommended by customer in BH10
 
 
Satisfaction Ratings
 
Professional 6/10
The firm acted professionally at all times
Knowledgeable 6/10
The firm showed a good knowledge of local market conditions
Understanding 8/10
They listened to my needs and acted accordingly
Helpful 2/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 

"Generally very pleasant to deal with and helpful. however major problem caused as told us certain Fixtures and fitting were included in the price and they were not! Also, seemed to be responsible for delaying completion date (can not substantiate)."
 
 
 
 
 
 

Review 20 Jun 2004
Recommended by customer in BH9
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Understanding 10/10
They listened to my needs and acted accordingly
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 

"Excellent service. They worked very hard to see it through."
 
 
 
 
 
 

Review 20 Jun 2004
Recommended by customer in BH9
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Understanding 10/10
They listened to my needs and acted accordingly
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 

"Gave a realistic assessment of the chances of selling at the tail end of the year, and of the price ceiling that relates to property in this area. they were up front about everything and showed they could be trusted."
 
 
 
 
 
 

Review 19 Jan 2004
Recommended by customer in BH9
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Understanding 10/10
They listened to my needs and acted accordingly
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 

"Derek J Rolls couldn't have been better, great service even though they were acting for our seller."
 
 
 
 
 
 
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