Simpsons Estate Agents - Sales

85 Castle Lane West
Bournemouth
Dorset
BH9 3LH

Estate Agents

Listed under:  Estate Agents
94% recommended   Rating Simpsons Estate Agents - Sales 9.2/100
16 reviews since 2004
 
Satisfaction Ratings
 
Overall Rating
9.2 /10 Overall Rating 9.2/10
Based on 16 reviews since 2004
 
 
 
Professional 9/10 Professional Rating 9.0
The firm acted professionally at all times

 
Knowledgeable 9.3/10 Knowledgeable Rating 9.3
The firm showed a good knowledge of local market conditions

 
Friendly 9.1/10 Friendly Rating 9.1
The staff are friendly and give clear and helpful information

 
Helpful 9.2/10 Helpful Rating 9.2
The firm helped in the negotiations between buyer and seller

 
 
 
Recent Reviews 
 
" Very professional, confident and friendly. Nothing was to much trouble for them."   more
 
" They were very helpful and kept me informed with a weekly update."   more
 
" Excellent service received at all times"   more
 
" Simpsons were very helpful and prompt with information between both vendor and buyer. The property was withdrawn from the market upon acceptance of offer. Simpsons straightforward and fair to deal wit...."   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Sellers: Ombudsman: 88%
SELLERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Sellers: Fees: 100%
SELLERS Did the firm clearly explain their fees, expenses & business terms and confirm this in writing (including email) before marketing your property?
 
Sellers: Buyer services: 80%
SELLERS Did the firm make clear whether or not they wish to offer other services (such as mortgages) to potential buyers of your property?
 
Sellers: Particulars: 100%
SELLERS Did the firm ask you to confirm the accuracy of the draft particulars before marketing your property?
 
Sellers: Viewing: 100%
SELLERS Did the firm agree the viewing arrangements with you and comply with these arrangements?
 
Sellers: Offers: 89%
SELLERS Did the firm confirm all offers in writing (including email)?
 
Sellers: Marketing: 100%
SELLERS Did the firm ask you whether or not the property should remain on the market after the offer was accepted. (n/a in Scotland)?
 
Buyers: Ombudsman: 33%
BUYERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Buyers: Marketing: 33%
BUYERS Did the firm tell you if the property was kept on the market after your offer was accepted, or was put back on the market later on. (n/a in Scotland)?
 
Buyers: Accuracy: 86%
BUYERS Did the firm give you accurate (i.e. not misleading) information about properties?
 
Buyers: Offer: 86%
BUYERS Did the firm accept your offer without attaching any conditions (such as that you should arrange your mortgage through them)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

buy 2
buyer 3
Friendly 2
helpful 6
informed 2
professional 2
prompt 2
received 2
recommend 3
sell 2
seller 2
service 3
solicitors 2
viewing 2
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 23 Aug 2014
Recommended by customer in BH21
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Bungalow, large back garden, Bournemouth, Dorset.
 
Cost: £249500

"Very professional, confident and friendly. Nothing was to much trouble for them."
 
 
 
 
 
 


Review 21 Aug 2014
Recommended by customer in BH8
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
2 bedroom mid terrace with garage
 
Cost: £199950

"They were very helpful and kept me informed with a weekly update."
 
 
 
 
 
 


Review 18 Aug 2014
Recommended by customer in BH7
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
2 Leach-dale garden, Bournemouth. DA7 7OD
 
Cost: £325000
 
 
 
 


Review 17 Aug 2014
Recommended by customer in BH9
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Detached 3 bedroom cul-de-sac Bournemouth.
 
Cost: £254950

"Excellent service received at all times"
 
 
 
 
 
 


Review 14 Aug 2014
Recommended by customer in BH9
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 bed detached house in Muscliff
 
Cost: £250000

"Simpsons were very helpful and prompt with information between both vendor and buyer. The property was withdrawn from the market upon acceptance of offer. Simpsons straightforward and fair to deal with."
 
 
 
 
 
 


Review 14 Aug 2014
Recommended by customer in BH9
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Standard 2 bed house in Muscliff. Small garden in house and reasonable size garden at rear off site garage.
 
Cost: £195950

"Suspicious sold my house 4 years ago and have now helped me buy my currents one. I have found them to be professional at all times and very helpful on small details. I would recommend them highly."
 
 
 
 
 
 


Review 13 Aug 2014
Recommended by customer in BH9
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
2/3 bedroom bungalow in good order, pre war i.e 1930ís large garage/workshop and conservatory.
 
Cost: £247500
 
 
 
 


Review 13 Aug 2014
Recommended by customer in BH9
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
2 bed bungalow off road parking.
 
Cost: £215000
 
 
 
 


Review 13 Aug 2014
Recommended by customer in BH8
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
2/3 bed bungalow, quiet area, large plot for off road park, built late 1960ís
 
Cost: £280000
 
 
 
 


Review 22 Apr 2006
Not Recommended by customer in BH8
 
 
Satisfaction Ratings
 
Professional 2/10
The firm acted professionally at all times
Knowledgeable 5/10
The firm showed a good knowledge of local market conditions
Friendly 0/10
The staff are friendly and give clear and helpful information
Helpful 3/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Cost: £149000

"Our request to see the garage of the house we were to buy was not done I had to go to agent 4 weeks after viewing the house & to find out which garage went with our house. The agent left messages to the sellers on my answer phone so I was able to hear what he was saying about me. What kind of agent does not know the phone number of buyer & sellers. Can was an easy cash buy no hold up any problem was with the sellers solicitors but this was not explained to the sellers. Very poor rubbish."
 
 
 
 
 
 


Review 25 Mar 2004
Recommended by customer in BH8
 
 
Satisfaction Ratings
 
Professional 8/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 8/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Cost: £156500

"Very helpful"
 
 
 
 
 
 


Review 13 Mar 2004
Recommended by customer in BH8
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Cost: £188000

"Would recommend you to other persons selling in this area."
 
 
 
 
 
 


Review 19 Feb 2004
Recommended by customer in BR8
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Cost: £11000

"Very friendly and helpful at all times nothing was too much trouble. They went the extra mile in between co-ordinately buyer and seller."
 
 
 
 
 
 


Review 19 Feb 2004
Recommended by customer in BH10
 
 
Satisfaction Ratings
 
Professional 8/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Purpose built, 2nd floor.
 
Cost: £116000

"Friendly, helpful and professional."
 
 
 
 
 
 


Review 13 Feb 2004
Recommended by customer in BH6
 
 
Satisfaction Ratings
 
Professional 8/10
The firm acted professionally at all times
Knowledgeable 7/10
The firm showed a good knowledge of local market conditions
Friendly 8/10
The staff are friendly and give clear and helpful information
Helpful 7/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Cost: £220000

"Good service given acted well throughout the buying process. I had nothing too sell, the seller was emigrating."
 
 
 
 
 
 


Review 11 Feb 2004
Recommended by customer in BH8
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Cost: £119000

"I bought my house through them which made me choose wanting to sell my house through them. I have found them very helpful; they kept me informed at all times with viewing arrangements. Dealt with the surveyor for the purchasers and let them in so I did not have to take time off work. Chased things up with purchasersí solicitors and kept me informed. Time keeping was always prompt. Generally overall very pleased with the service I received. I would certainly recommend them and if ever I moved back into the area would use them again."
 
 
 
 
 
 

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